Base7booking Features

Base7booking

Frontdesk management, booking and marketing for hoteliers

4.59/5 (86 reviews)

Base7booking Feature Summary

  • Create, manage, and share multiple calendars
  • Monitor and analyze availability issues to help design and plan the improvement of service availability
  • Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
  • Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held
  • Built-in accounting or integration with a third party accounting system
  • Measurement and reporting of task milestones
  • A centralized repository to store content
  • Receive information and notification of changes as soon as they are available
  • Dashboard to view activity
  • System that enables financial institutions to offer credit card activity management with integration to online banking.
  • Alerts/notifications within the system
  • Determine/verify the signature (who signed it)
  • Searchable repository of information about clients
  • Make a list of and register attendees for an event
  • Ability to see leads received from various distribution channels in one place

Competitor Feature Comparison

Accounting
Accounting Integration
Activity Dashboard
Alerts/Notifications
Authentication
Availability Management
Billing & Invoicing
Built-In Database
CRM
Calendar Management
Channel Management
Content Library
Credit Card Management
Credit Card Processing
Customer Database
Invoice Management
Maintenance Scheduling
Multi-Channel Marketing
Multi-Location
Online Booking
Point of Sale (POS)
Rate Management
Real-time Updates
Registration Management
Reporting/Analytics
Reservations Management
Room Booking
Task Progress Tracking
Third Party Integrations
Website Analytics
Learn moreCompare App
Accounting
Accounting Integration
Activity Dashboard
Alerts/Notifications
Authentication
Availability Management
Billing & Invoicing
Built-In Database
CRM
Calendar Management
Channel Management
Content Library
Credit Card Management
Credit Card Processing
Customer Database
Invoice Management
Maintenance Scheduling
Multi-Channel Marketing
Multi-Location
Online Booking
Point of Sale (POS)
Rate Management
Real-time Updates
Registration Management
Reporting/Analytics
Reservations Management
Room Booking
Task Progress Tracking
Third Party Integrations
Website Analytics
Visit WebsiteCompare App
Accounting
Accounting Integration
Activity Dashboard
Alerts/Notifications
Authentication
Availability Management
Billing & Invoicing
Built-In Database
CRM
Calendar Management
Channel Management
Content Library
Credit Card Management
Credit Card Processing
Customer Database
Invoice Management
Maintenance Scheduling
Multi-Channel Marketing
Multi-Location
Online Booking
Point of Sale (POS)
Rate Management
Real-time Updates
Registration Management
Reporting/Analytics
Reservations Management
Room Booking
Task Progress Tracking
Third Party Integrations
Website Analytics
Visit WebsiteCompare App

Base7booking Feature Reviews

25 reviewers had the following to say about Base7booking's features:

Klara T.

Overal experience is excellent.

2017-12-05

Easy day to day management of the hotel . No booking errors.

Pros

We specially like the new improved booking portal and the possibility to be connected with a channel manager.

Cons

The information we need for accounting could be better, at least for our reporting purposes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Dear Klara,
Thank you very much for your review! We are very happy that you are satisfied! We will, of course, do our best to keep it that way! :)
Best wishes, Base7booking

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Anonymous
A verified reviewer

easy tool we can easily redeem some misakes

2018-05-14

statistics, daily reports, integration with otas, channel manager, can swift room types for different seasons...

Pros

Can change easily reservations and others features.

Cons

no show botton is not available, have to cancel or eliminate the reservation. A little confuse with the configuration of the emails...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Hi, thank you for your feedback! Yes, we're aware that the email setup isn't very user-friendly at the moment - that's why we're currently working on it. :) So stay tuned for more launches on https://www.base7booking.com/journal/
Best, Base7booking

Read more
Louis-Clément K.

A very pleasant software & Excellent service

2017-11-30

Pros

- Easy to implement and to learn - Regular updates (major functionnalities) - Excellent customer service (rapidity and assistance) - Pricing management

Cons

- Reports may be improved (custom reports) - Still need a lot of integration with other software providers - Need more professional tools such as possibility for Day Use and Overbooking management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Dear Louis-Clément, thank you very much for your review! We're glad you are happy with our Support! We'll take your suggestions and keep you updated with new releases. Happy Christmas season from Germany!

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Karin J.

Not bad for the money. Still a lot that can be improved.

2017-12-05

Also the credit card facilites we use through base7 work well. The calendar view is not bad which gives us a good overview re our bookings and how to plan everything out.

Pros

Booking platform is easy to use, internal calendar is user friendly and simple, client base okay, connection with stripe works very well.

Cons

That there are no two-way-interfaces with super common platforms like Airbnb. Channel management is not easy or intuitive but rather complicated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Dear Karin,
Thank you very much for your review and your valuable feedback! We are continuously working on improving our features and will keep you posted with further updates.
Best, Base7booking

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Jodie J.

Base7 booking is a great system, simple and easy to use.

2018-05-16

Pros

Easy to read the reports and find the information needed

Cons

Some items can't be changed like the registration card, if rates on different days we have to split bookings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Hi Jodie, thank you so much for this review! We really appreciate it! :)

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Anita M.

Base7

2019-01-16

This system allows us to receive bookings from multiple online travel agents somewhat seamlessly.

Pros

This was a very easy-to- learn PMS for our small motel.

Cons

We had trouble with Cubilis, which is Base7's channel manager.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter H.

A good system with a few inconveniences

2016-03-17

Difficult to understand and not possible to produce simple, well formatted reports for most of the reporting requirements

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Dear Peter,
Thank you for having taken the time to send us your feedback. I am glad to see that you find our system easy to use as this is one of our main focus.

Regarding the financial reports, we understand your point of view and have planned to improve this in the coming future, I hope it will shorten the gap that you currently see.

Concerning the offer on your website, we are now able to propose a new Booking Engine to our clients who allow them to do this kind of offer. This one will come with an additional cost depending on your number of rooms and will be managed by the Base7booking team.

We would like to inform you that a lot of improvement has been planned for 2016 in order to help you to increase your direct bookings. The reservation tool is part of this strategy alongside the direct connection between Base7booking and some metasearch engines.

Please do not hesitate to come back to us if you require more information, we are always glad to hear from you.

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Giorgina C.

Base7 a smart system to REALLY facilitate your work

2018-05-10

concentrated a lot the procedure of reservation handling

Pros

The programme has an easy layout and intuitive functionality.

Cons

Past/closed bookings look like open ones, I would suggest to graphically find a solution that allows to display those ones differently, a little bit like for the unconfirmed bookings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Thank you very much for your review, Giorgina! We're happy to hear we can make your life a little easier. Regarding your comments: If you use the check-in/check-out functionality, closed reservations will be displayed in gray if you pick the calendar filter "By Reservation Status". Also, we offer connectivity to a variety of Channel Managers, you can see them all in the Integrations tab. Please feel free to reach out to our support team for further advice.
Best, Base7booking

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Claude B.

Easy and flexible Front Office system

2014-10-01

Links with different online booking system works very good.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie B.

we experience that the system is not very flexible. With invoicing and moving rooms to other dates.

2018-05-15

Pros

And changing room rates in the acoonmdation is easy to use with total nights.

Cons

When people leave earlier than is paid, you can not give the room available in the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Hi Stephanie, thank you for your review and your feedback! Actually, you can move rooms even though an invoice is paid - just get in touch with our Support team and they can activate this feature for you. Please feel free to write us in case you have more questions! :)
Best, Base7booking

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Jessi R.

Base 7 booking is a blessing!

2014-10-10

The biggest pro for us is that the online system provides an offline download of the calendar for us to work with when our internet connection is down or slow.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Stéphanie N.

Just great ;o)

2014-10-01

Tasks such as checking our clients habits in one click, invoicing, e-mail management, everything is compiled into one software.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Susan r.

As a brand new user, I have found the software easy to set up, especially with great customer suppor

2018-05-12

I now have an "on line" calendar for my website, thus allowing guests to book directly with my, therefore by passing the expensive booking engines.

Pros

Customer support has been excellent, especially in the set up process. The support team have been diligent in getting back to me, and extremely patient when I have not understood instructions correctly.

Cons

I still cannot get the "bottom line" to be accurate for my organization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Dear Susan, thank you for choosing Base7booking! We're glad you had a good onboarding experience so far. Please do not hesitate to get in touch with us should you need anything!
Best, Base7booking

Read more
Geir F.

Full control

2016-07-27

Integrated with our own web-site as well as booking.com and Expedia. Easy to work more people inside at different level.

Pros

Easy to see the bookings and make invoices.

Cons

Little bit difficult to set up the first time and make it all work together. Got good help from Base7.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Base7booking

Remember that you also need another plattform like Cubilis.

Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Dear Geir,

We would like to take this opportunity to thank you for your positive review and for your continuous trust in Base7booking.

We are always aiming to improve the easiness of setting up the system and learning how to use it by providing our customers with setup and training sessions where we walk you through the software and answer any questions you may have. If you think of anything else we could do to ease our clients¿ transition to Base7booking, we kindly ask you to send your suggestions to support@base7booking.com.

Kind regards,

Hotel Care

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Jeffrey V.

Very good!

2013-11-12

It is at the forefront of cloud-based PMSs and offers everything you would expect around property management, guest databases, invoicing, housekeeping etc.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
pearl s.

excellent piece of kit

2018-05-17

it has taken over from everything we used to use, as the best piece of kit we have ever used. We now need nothing else.

Pros

its ease of use, its so easy to swop from one report to another to add reservations especially if its a returning guest.

Cons

Its versatile and the reports side on the analytics is great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Thank you so much, Pearl! It makes us very proud to receive such great reviews from our customers!

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Tinatin K.

Meets all the requirements

2017-12-11

Professional & quick services

Pros

It's easy to find a reservation in the system.

Cons

Interface of old version was more acceptable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Thank you for your review, Tinatin! We're thrilled that you are satisfied with the software and we will take your feedback to become even better!
Best regards, Base7booking

Read more
Stephane M.

A great price for Value software. I feel the Data are very secured and the service behind is great

2017-12-05

Pros

The fundamentals to manage your hotel bookings are great but it's the add ons that make the value of the software!

Cons

It used to be "by hôteliers for hôteliers".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Thank you for your review, Stephane! We're very happy that you are satisfied with our software! Regarding your comment on the one-year payment: All of our contracts are on a yearly basis, that's unrelated to any updates. Please don't hesitate to contact our Support Team if you would like further clarification. All the best, Base7booking

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Josh M.

Great Property Management System for small to medium size hotels

2015-02-25

As a small hotel this system has worked wonders for us and simplified our reservation booking process for guest and my employees.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sue S.

We purchased this product to integrate with Trivago. The process was not fun. It was difficult.

2018-05-10

none

Pros

Also would be better if it integrated with channel managers.

Cons

None of the figures matched for either # of reservations or charges of reservations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Dear Sue,

Thank you for your feedback on our products and services. We are very sorry to hear that your experience with Base7booking was not fully satisfying due to a technical issue with your account. During this time you have been in touch with several team members from our Sales and Support department to provide you with updates and at the end the problem was fixed.

I would also like to mention that you can find all your data in the statistics section of Base7booking. We will be happy to schedule another call with you to go through your campaign and to show you how to retrieve the data you need.

Best regards, Base7booking Support

Read more
Sabine R.

Very fast and pleasant transaction. Very helpful with questions. Friendly employees on the phone. My

2018-05-18

Very good communication with other booking portals

Pros

The software is easy to understand and very easy to use. The bookings are optimally created.

Cons

There is nothing wrong with this program. We are very satisfied with the software. We would recommend this software to anyone else.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Thank you, Sabine, for this amazing review! We're delighted to hear that you're happy! :)

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Mike I.

The best software to run a hotel!

2015-09-11

- works great on low-bandwith connections like 3G/4G over mobile (for remote hotels) All in all we're happy that we made the right choice and we can only recommend base7booking over all the other software we have looked into.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Pio C.

simple, efficient, and user friendly software

2016-02-17

Pros: user friendly software, responsive team Cons: Booking engine could be easier to read and with less steps

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
PhuongAnh C.

Easy to use but may not the best choice for new and small business.

2017-06-09

Pros

I'm looking for reservation software and it got my attention Easy to use Mobile display Instant sync reservations Provide invoice

Cons

Monthly price seem a little too high with new small business like me Less connect with world's top travel websites, such as: TripAdvisor Don't have quick reviews.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sandra R.

Great Job Base7Booking

2016-07-27

looked , looked and looked some more at all the different programmes available , tried a lot of demo sites , found base7booking, and that was the 1, I could not fault the service I received when I was just inquiry on the functions and cost to suit my small property. It ticked all the boxes,

Pros

the ease of moving around the different areas, the dashboard keeps me up with what is happening , able to add and change rates which change all my site without having to leave base7booking

Cons

not being able to add a last minute promotion to attract more direct traffic. wish it could automatically send emails at different stages of a guest stay , pre arrival arrival day prior to departure and review at finish .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Base7booking

keep up with your support, it is such an important part of what makes this programme great. not sure if it is available , i will be following up, but to be able to have paypal linked for payments. otherwise great job.

Source: Capterra
Helpful?   Yes   No

Response from Base7booking


Dear Sandra,

We thank you very much for your informative review and it brings us great joy to hear that our system ticks all the boxes for your hotel¿s daily operations.

Regarding the cons that you mentioned in your review, we do not have a solution for that at this moment in time but we take good note of these features and will communicate these to our team.

We hope you continue to have a good experience with Base7 and we remain at your disposal.

Kind regards,

Hotel Care

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