Beds24 Pricing, Features, Reviews & Comparison of Alternatives

Beds24

PMS platform with channel manager and payment processing

4.78/5 (50 reviews)

Beds24 overview

What is Beds24?

Beds24 is a cloud-based property management solution that offers a channel manager and booking engine for businesses in the vacation rental industry, such as hotels, holiday homes, B&Bs, hostels, property managers, and agencies. Key features include a front-desk system, reservation management, online availability tracking, payment processing, and more.

Beds24 enables property managers to set up an online front-desk system to manage booking rates, inventory, and guests. Users can customize the layout and include features such as special offers, flexible rates, group packages, multiple price options, and discount codes. Managers can also establish custom rules for minimum or maximum stays, high and low seasons, and instant bookings. The online booking system allows guests to make reservations from multiple devices, including desktops, tablets, and smartphones.

With Beds24’s calendar management tools, businesses can review bookings, availability, and prices in real time. Users can change prices, manage room assignments, and set restrictions, as well as add, change, or cancel reservations. The customizable dashboards allow users to handle guest check-ins, monitor housekeeping statuses, and review reports with booking logs, financial analyses, and location-specific statistics.
www.beds24.com

Pricing

Starting from
$9.90/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Germany

Supported languages

English, German
Beds24 screenshot: Beds24 is accessible from multiple devicesBeds24 screenshot: Beds24 dashboard

Beds24 user reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.8
  4.4
  4.8
Veronica Cecilia Arguello

The best channel manager

Used daily for 2+ years
Reviewed 2020-07-18
Review Source: Capterra

I manage all my customers b&b , tours , activities, rental all in one. You don't have to purchase anything else. You pay for your usage. I highly recommend it!

Pros
I'm a reseller and this software has a lot of features. Easy to set up and manage. Support it's on line. Intuitive. Adaptive and integrated with all application and platforms. You will improve timing . Tori's , activities, b&b. Everything all in one.

Cons
Could be more accessible for Latin American payments. Like Mercado Pago.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Anonymous

Power, Reliability, Flexibility

Used daily for 6-12 months
Reviewed 2020-05-21
Review Source: Capterra

We have unified our platforms, cut our admin time dramatically, streamlined processes and increased direct business as a result of having B24. Its a powerful engine that it going to help the growth of the business.

Pros
Beds24, unlike a lot of PMS platforms, does what it says it will, reliably, every time. This is crucial in our industry where guest expectations are high and failure is unacceptable. The level of API connectivity to OTA channels is way above the majority of the competitors and if you look on Booking.com you will see the reliability is in some case 15-20% above that of some of the big name platforms. The team at B24 are responsive to customer needs and make small and big enhancements to the system on an ongoing basis. The API is powerful and we have used it in a number of different circumstances now to enhance guest experience.

Cons
The User Interface has a steep learning curve, but once you have it clear in your mind then it's fine. It may not be as beautiful as some, but I've learned the hard way and appreciate B24 reliability, scalability and functionality over pretty screens... I would like to see a native mobile app on IOS and Andriod as well as integration to additional pricing tools like Beyond Pricing and Wheelhouse.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Andreas Lehmann

Kein Service, kein Telefon, kein Live chat. Reinstes Chaos. Wie es aussieht was für Bastler

Used daily for less than 6 months
Reviewed 2020-05-18
Review Source: Capterra

Die Seite sah zwar interessant aus aber die Arbeitsweise ist ingesamt unprofessionell. Erst wurden alle Accounts blockiert, 12 Stunden später 80% der Accounts freigegeben mit falschen und unvollständigen Preisen. Wenn ich es nicht durch prüfen zwischendurch entdeckt und jemand gebucht hätte, wäre das Fiasko komplett gewesen. Es kommt auch einem so vor, als ob KI und nicht Menschen die Mails (Tickets) beantworten, da auf die Problematik nicht eingegangen wird, sondern in jeder 2. Antwort auf die vermittelnde Plattform geschoben wird.

Pros
Eine Integration in bestehende Prozesse war bisher nicht möglich, da die Software fehleranfällig ist. Es werden Synchronisationsfehler angezeigt, Daten nur teilweise übertragen. Vorteil erschließt sich mir bis jetzt nicht. Aber schlecht ist das alle bisherigen Buchungen und Kalender blockiert werden anstatt zu synchronisieren. Gerade jetzt kurz vor den Feiertagen besonders ärgerlich.

Cons
Es gibt keinen telefonischen Support. Bei der Übertragung von booking.com sind alle Preise und Verfügbarkeiten verschwunden. Alle accounts bei booking.com wurden seitens des Channel Managers gesperrt und seit Stunden nicht wieder freigegeben. Eine Wiederherstellung der Daten wurde zugesichert per Ticket (einzigste Kommunikationsform, welche sehr schleppend und zeitlich verzögert läuft) aber ist bis heute nicht erfolgt. Bei wiederholter Anfrage wird auf erneute Eingabe der Daten verwiesen.

Response from Beds24.com


We are sorry you had problems and can understand your anger.

When you reported your issue we got in touch with Booking.com who confirmed:

1. Your properties were part of an experimental on-boarding process which cuts out the step were you confirm the connection before Booking.com removes prices and availability from their system.

2. Booking.com was not able to restore your data.

We never had your data and never told you that we could restore it.

We informed you about this straight away and also explained to you that you need to set prices in Beds24 so we can send them to Booking.com to replace the prices they deleted.

It is normal and documented that after the connection with a channel manager is confirmed Booking expects the prices and availability to be send from the channel manager.

You never entered all your prices in Beds24 which caused what you describe as "blocked" and incomplete".

All your tickets (ex. some of the many duplicates you sent) were answered timely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Yogendra Man Shrestha

Best software to use for Hotels and B&Bs

Used daily for 2+ years
Reviewed 2020-11-19
Review Source: Capterra

Pros
Beds24 is the most user-friendly and innovative software for hotels and B&Bs. It is highly customizable and integrable to the website as you need. There are limitless possibilities that you can do with this software which is impossible with other similar products. Within beds24 you can choose only services that you use and litterally modify them by yourself anytime without having need to go through the technical support. The customer support is prompt and wonderful.

Cons
There are no particular cons with the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

David Lee

Simply the best PMS solution

Used daily for 6-12 months
Reviewed 2020-05-28
Review Source: Capterra

I love it. It does everything I want it to and I have total control of everything. With previous PMS's I have used, if there was an issue with, say one of my Airbnb listings, I would have to wait to raise a support ticket and get the PMS company to try and figure out the problem. With beds24, the tools to do that are at my disposal. 9 times out of 10 I'm able to fix a problem straight away myself. When I can't, the support are there within 24 hours (every time) to help. That being said, this is the most bug-free system I have used. So far the only issues which have come up have been of my making.

Pros
The best feature of this product is the flexibility. Thanks to the auto action function, you can make the system do almost anything you want it to. In an age of increased efficiency and automation, this makes beds24 the ideal product. I'm still only just realising half of the things I can automate, meaning that as I continue using the product, I will be able to continue increasing my efficiencies. The next best, but very much related, characteristic is its ability to integrate with other systems. There's no point trying to be the best at everything. Beds24 gets the nuts and bolts perfect, then makes sure you can hook into other systems extremely easily to fine tune your total tech package.

Cons
Because it is a completely DIY system, it can be quite daunting getting set-up. You have to figure out how to do everything by following the self-help guides. Having said that, you can pay for support sessions if you're finding it difficult. But I would say the only fault of the system is it may turn some people away for not knowing what they have to do. Get past that, and you're in for a wonderful reward.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Beds24 pricing

Starting from
$9.90/month
Pricing options
Subscription
Free trial
View Pricing Plans

Beds24 offers pay-as-you-go pricing with no contract or minimum term required. Property management and online booking for one room starts at $9.90 per month while the channel manager starts at $2.00 per month. Additional add-ons and extras are also available.
Please contact Beds24 directly for full pricing details.

Beds24 features

API
Activity Dashboard
Availability Management
Booking Management
Calendar Management
Channel Management
Discount Management
Inventory Management
Online Booking Integration
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking

Automatic Notifications (59 other apps)
Billing & Invoicing (68 other apps)
Credit Card Processing (72 other apps)
Electronic Payments (80 other apps)
Invoice Management (67 other apps)
Price Management (64 other apps)
Third Party Integration (81 other apps)

Additional information for Beds24

Key features of Beds24

  • Activities Booking
  • Administrative Tools
  • Agent & Corporate Contracting
  • Booking Notes
  • Built-in Accounting
  • Centralized Management
  • Channel Analytics
  • Customer Support
  • Front Desk Management
  • GDS / OTA Integration
  • GDS/OTA Integration
  • Group Reservations
  • Housekeeping Management
  • Housekeeping Scheduling
  • Inventory Control
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Payment Processing
  • Price Optimization
  • Rate Management
  • Reporting/Analytics
  • Room Booking Management
  • Spa/Activity Management
  • Third Party Booking
View All Features

Benefits

• Smart automation tools help manage bookings rates and availability.
• Channel manager keeps inventory and prices automatically up to date across all channels.
• Booking engine includes fully customizable widgets, showing live availability and prices.
• Payment processing for secure guest payment collection.
• Automated routines and simplified workflows to save time and increase efficiency.
• Availability is automatically updated to all sales channels and calendars.
• Automatic payment and deposit collection
• Automated e-mail correspondence based on triggers and events.
• Connections with the many integration partners to streamline processes.
• Flexible and highly customizable system.
• Fully customizable booking engine for commission free direct bookings.
• Quick onboarding via property import from selected OTAs or the Beds24 API.