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Beds24

PMS platform with channel manager and payment processing

Beds24 Reviews

Reviews Summary

Pros

Fully featured; if you can't find what you want the chances are it's in there somewhere and the customer support is superb and free.

Colin P.

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The next best, but very much related, characteristic is its ability to integrate with other systems.

David L.

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Integrates with almost any kind of software you may need. I am in love with this software.

Naina J.

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Cons

So many mistakes -- expensive mistakes -- that came about b/c the software user interface is so difficult to navigate, tons of sub-entries and duplicate entries required, incredibly complex design.

Reid C.

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Cost effective, except when syncing errors happen and you miss reservations or get double booked or end up displaying your Airbnb listing with incorrect or missing information.

Reid C.

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The integration problem can be a little tedious as you have to go through the online manual for any troubleshooting.

Sukomal J.

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Overall rating

4.8

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92%
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92%
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50 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best channel manager

Reviewed 8 months ago

I manage all my customers b&b , tours , activities, rental all in one. You don't have to purchase anything else. You pay for your usage. I highly recommend it!

Pros

I'm a reseller and this software has a lot of features. Easy to set up and manage. Support it's on line. Intuitive. Adaptive and integrated with all application and platforms. You will improve timing . Tori's , activities, b&b. Everything all in one.

Cons

Could be more accessible for Latin American payments. Like Mercado Pago.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Power, Reliability, Flexibility

Reviewed 9 months ago

We have unified our platforms, cut our admin time dramatically, streamlined processes and increased direct business as a result of having B24. Its a powerful engine that it going to help the growth of the business.

Pros

Beds24, unlike a lot of PMS platforms, does what it says it will, reliably, every time. This is crucial in our industry where guest expectations are high and failure is unacceptable. The level of API connectivity to OTA channels is way above the majority of the competitors and if you look on Booking.com you will see the reliability is in some case 15-20% above that of some of the big name platforms. The team at B24 are responsive to customer needs and make small and big enhancements to the system on an ongoing basis. The API is powerful and we have used it in a number of different circumstances now to enhance guest experience.

Cons

The User Interface has a steep learning curve, but once you have it clear in your mind then it's fine. It may not be as beautiful as some, but I've learned the hard way and appreciate B24 reliability, scalability and functionality over pretty screens... I would like to see a native mobile app on IOS and Andriod as well as integration to additional pricing tools like Beyond Pricing and Wheelhouse.

Overall Rating
  • Value for money
  • Ease of use
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Kein Service, kein Telefon, kein Live chat. Reinstes Chaos. Wie es aussieht was für Bastler

Reviewed 10 months ago

Die Seite sah zwar interessant aus aber die Arbeitsweise ist ingesamt unprofessionell. Erst wurden alle Accounts blockiert, 12 Stunden später 80% der Accounts freigegeben mit falschen und unvollständigen Preisen. Wenn ich es nicht durch prüfen zwischendurch entdeckt und jemand gebucht hätte, wäre das Fiasko komplett gewesen. Es kommt auch einem so vor, als ob KI und nicht Menschen die Mails (Tickets) beantworten, da auf die Problematik nicht eingegangen wird, sondern in jeder 2. Antwort auf die vermittelnde Plattform geschoben wird.

Pros

Eine Integration in bestehende Prozesse war bisher nicht möglich, da die Software fehleranfällig ist. Es werden Synchronisationsfehler angezeigt, Daten nur teilweise übertragen. Vorteil erschließt sich mir bis jetzt nicht. Aber schlecht ist das alle bisherigen Buchungen und Kalender blockiert werden anstatt zu synchronisieren. Gerade jetzt kurz vor den Feiertagen besonders ärgerlich.

Cons

Es gibt keinen telefonischen Support. Bei der Übertragung von booking.com sind alle Preise und Verfügbarkeiten verschwunden. Alle accounts bei booking.com wurden seitens des Channel Managers gesperrt und seit Stunden nicht wieder freigegeben. Eine Wiederherstellung der Daten wurde zugesichert per Ticket (einzigste Kommunikationsform, welche sehr schleppend und zeitlich verzögert läuft) aber ist bis heute nicht erfolgt. Bei wiederholter Anfrage wird auf erneute Eingabe der Daten verwiesen.

Vendor response

We are sorry you had problems and can understand your anger. When you reported your issue we got in touch with Booking.com who confirmed: 1. Your properties were part of an experimental on-boarding process which cuts out the step were you confirm the connection before Booking.com removes prices and availability from their system. 2. Booking.com was not able to restore your data. We never...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best software to use for Hotels and B&Bs

Reviewed 4 months ago
Pros

Beds24 is the most user-friendly and innovative software for hotels and B&Bs. It is highly customizable and integrable to the website as you need. There are limitless possibilities that you can do with this software which is impossible with other similar products. Within beds24 you can choose only services that you use and litterally modify them by yourself anytime without having need to go through the technical support. The customer support is prompt and wonderful.

Cons

There are no particular cons with the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simply the best PMS solution

Reviewed 9 months ago

I love it. It does everything I want it to and I have total control of everything. With previous PMS's I have used, if there was an issue with, say one of my Airbnb listings, I would have to wait to raise a support ticket and get the PMS company to try and figure out the problem. With beds24, the tools to do that are at my disposal. 9 times out of 10 I'm able to fix a problem straight away myself. When I can't, the support are there within 24 hours (every time) to help. That being said, this is the most bug-free system I have used. So far the only issues which have come up have been of my making.

Pros

The best feature of this product is the flexibility. Thanks to the auto action function, you can make the system do almost anything you want it to. In an age of increased efficiency and automation, this makes beds24 the ideal product. I'm still only just realising half of the things I can automate, meaning that as I continue using the product, I will be able to continue increasing my efficiencies. The next best, but very much related, characteristic is its ability to integrate with other systems. There's no point trying to be the best at everything. Beds24 gets the nuts and bolts perfect, then makes sure you can hook into other systems extremely easily to fine tune your total tech package.

Cons

Because it is a completely DIY system, it can be quite daunting getting set-up. You have to figure out how to do everything by following the self-help guides. Having said that, you can pay for support sessions if you're finding it difficult. But I would say the only fault of the system is it may turn some people away for not knowing what they have to do. Get past that, and you're in for a wonderful reward.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Epitome of 'value for money' Perfect for Airbnb hosts

Reviewed a year ago

It has automated 90% of my work and now we have started adding more units

Pros

Everything, Boy, can we customize stuff. Almost anything can be changed, added or created. Huge list of channel connections. Most complete set of wiki. Integrates with almost any kind of software you may need. I am in love with this software. There is just so much you can do. Automated messaging, Email templates, tagging reservations, zapier integration, google forms integration, you name it they have it. Connections with pricelabs, dynamic minimum stays, yield optimization. Much expensive software's are not capable of even delivering half of what they offer. These guys. The price is super cheap, I mean literally super cheap. It is an extreme value for money.

Cons

This is more of a personal thing. I needed integration with my local major OTA called goibibo.com which I couldn't find in the huge list. Goibibo is really open to integrations and gives API access to almost anyone and everyone. I am sure this will change in the future. I even offered them a contact to get this done. Apart from this everything is 5 stars.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerfull and inexpensive together

Reviewed 8 months ago

My business is short rental of 17 flats dispatched in 2 properties in Martinique. Thanks to Beds24, all my calendars, bookings, pricing informations, etc, are real time synchronized on all booking platforms. Also, most of the communication with clients is now automated, well my time management is better every single day. It's quite a significative time investment when you start implementing a PMS / Online booking / Channel Manager software, and your businnes is 100% relying on all this IT stuff : it's good to be able to count on a robust software and on a reliable provider. No doubt that Beds24 will be my partner for many more years.

Pros

Beds24 is 100% reliable, it is that much important in the accomodation business, which is 24/24 operational.

Cons

Beds24 is a self-learning system, which means that you have to be pretty well organized before starting an implementation into your business. Also, the support team is very reactive and helpfull.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Manage my property details in one place

Reviewed 10 months ago

Setting up my properties with Beds24 has helped me automate a lot of my processes. I can see all my bookings in one calendar, update my prices in one place (if needed) and I do not need to remember to send emails to my guests, it is all automated.

Pros

When I joined Beds24 I was pleased that they have wizards to take me thought the basic setup to get me online quickly. They have an extensive help library, with step by step instructions and examples. I can manage my properties, prices and calendar all in one place. Connecting to the OTAs helps ensure that I keep my calendar upto date. I can quickly change prices when needed and the details are updated to the channels, saves me time rather than having to remember to login to different systems updating calendars and prices. I can collect payments from my guests and send them emails automatically. I don't need to remember to do it any more.

Cons

I am not very good with computers so at the beginning there was a lot to learn, but the wizards, help pages and support team made it easier and it didn't take long to complete my setup.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Benutzerfreundlich - unendliche Möglichkeiten - tadellose Unterstützung - kein 08/15 Produkt

Reviewed 10 months ago

Ich habe einen schnellen Gesamtüberblick über meine Buchungen samt Zahlungen.

Pros

Ich benutze beds24 seit über 5 Jahren und ich bin immer noch fasziniert von den Möglichkeiten, die diese Software anbietet, da diese kein 08/15 Produkt ist. Es gibt sooo viele Elemente und es kommen immer wieder neue, so dass man mehr Lust bekommt sich damit zu beschäftigen. Ich kann alles einwandfrei verwalten (Preise und Verfügbarkeiten , keine Doppelbuchungen, Schnittstellen, Automation, Angebote,...

Cons

Am Anfang bekommt man den Eindruck, dass es eine komplizierte Software ist, was man aber sehr schnell feststellt, dass es nicht ist.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great service, amazing support

Reviewed 5 months ago

Fantastic. amazing.

Pros

It helps sell our apartments in Piran with ease, allows integrations with Wordpress, Stripe for payments and the channel managment has not let us down once. In 5 years of usage, we never had overbookings, any errors in pricing.

Cons

Anything that seemed hard to implement, the support team assisted instantly, with short explanations not having to read through endless manuals.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nie mehr ohne

Reviewed 8 months ago

Ich liebe dieses Programm. Wir haben eine kleine Pension mit 15 Zimmern und haben viele Jahre die üblichen stationären Programme genutzt. Vor 4 Jahren habe ich wegen des integrierten Channelmanagers begonnen, beds24 zu nutzen. Zuerst nur testweise und, weil ich nicht wusste, ob der Import über Portale wirklich so reibungslos funktioniert, parallel zum Hotelprogramm. Nach einem Jahr bin ich dann komplett...

Pros

Beds24 bietet alles, was man braucht, um Prozesse zu automatisieren und den Überblick zu behalten.

Cons

Manchmal ist die Oberfläche für Ungeübte etwas unübersichtlich. Aber man findet sich intuitiv schnell ein.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Feature Set, Customizability and Customer Support. Highly Recommend.

Reviewed 2 years ago

We needed to replace our aging, old technology, unsupported, glitchy reservation-donation system. I highly recommend Beds24 for their feature set, extremely high degree of customizability and their timely, professional, caring, excellent customer support.

Pros

Our non-profit, ministry-oriented business model has many unusual reservation system requirements, designed around giving our guests a more personalized experience, yet Beds24 is able to meet all of our specialized requirements. Their Support Team answers our questions quickly providing excellent solutions and is receptive to new feature development. We can highly customize our system to fit our operations...

Cons

I wish the Beds24 system would support two-way synchronization with the Square Customer Directory, so guest profile edits could be done in either system -- but I realize this is a rather specialized requirement that we are unlikely to get: We take donations-only after guest stays - guests don't pay up-front. We use Square for managing our Names database, donations, e-newsletters, point-of-sale for on-site sales and donations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent PMS and Channel Manager with infinite possibilites

Reviewed 4 years ago

We've been using Beds24 for more than 3 years now. In that period we've managed from 20 to 30 properties in total, and Beds24 pms made our day to day activities inmensly easier and it reduced the workload a lot (probably reduced 3-4h of work a day). We had previously tried other PMS, channel managers and booking systems, and none of them offered such possibilites and definitely not for such good price!...

Pros

Endless possibilities to customize it to work best for your needs.

Cons

No cons were added to this review

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So powerful, with lots of features will meet the requirements for accommodation of all sizes.

Reviewed 3 years ago
Pros

The flexibility of the system is amazing, want to keep it simple, thats possible, want to have multiple levels of complexity, thats possible too. You can use the wizard to guide you through the setup process and the level of help document is amazing, I have never seen this level of help in any other system I have ever worked with. Need special prices for events or special dates, no problem....

Cons

Not really a Con, but there are so many options that can be used to configure my property, I have not yet had the opportunity to fully use or test it to the fullest.... yet.

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic - changed our life around

Reviewed 4 years ago

Time, automation, scalability, reliability

Pros

Ease of Use, Cost effective, They thought of everything and its been very well tested, I only found a minor bug once and it was an interpretation issue. The automation possibility of this product is the best thing about it enabling you to notify both guests and staff based on set triggers by email or text to their phone for example when cleaning is due. The channel managers also receives regular upgrades...

Cons

Takes time to learn and install yourself.. I invested about 40 hours to get it going and probably over a 100hrs in all to get us to where we are today. Obviously this is reflected in the price of the monthly payment as its very competitive.

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Excellent customer support, easy to use software, very intuitive.

Reviewed 3 years ago
Pros

It feels like all options that you need are "just there" , it is amazing how far you can actually customize this software. Setup auto emails to automatically send out email (with your own email address) or sms messages to your guests, staff, yourself, or any other person. Very nice looking dashboard, and the most important for me the channel manager. Update prices and availability in one place and have all your channels updated it is like magic, no more over-bookings, no more bookings with strange prices. I am using the "reseller" feature, so all my guests and owners log into my domain name, they see my logo, its like "my" system hehehe, Thank you Beds24 !

Cons

No Cons for me, i work in a Hotel and i am used to hotel software, perhaps when you just start with this software if you have no background with any hotel software you might feel there are to many options and features. But really try to send them a support ticket !

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  • Ease of use
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  • Likelihood to recommend10/10

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Smart and complete

Reviewed 7 months ago

The perfect solution to manage hotels and residences. Very good, smart, and easy to use. Complete for a good price.

Pros

Very smart and not heavy to use and works everywhere.

Cons

Only English support. I would like something sone one speaking my main language Italian or Portuguese.

Overall Rating
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  • Likelihood to recommend10/10

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Every solution in one single subscription

Reviewed 2 years ago

My experience is very good, talking about the team, i met their representative last year in Berlin and i was pleased to see how kind and helpful the meeting has been. Talking about the software, one of the best working i had ever used.

Pros

How complete it is, i got to know this software because a few years ago i was looking for a channel manager which could connect to many booking.com accounts at once. Beds24 did exactly what i needed. Not counting all the updates with new functionalities. We increased from 25% to 45% in direct bookings as well because the platform for online payment is secure and customers do feel safe using it.

Cons

Sometimes it's abit difficult to because of all it's functions, but here again i just open a ticket and help is quick and precise.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ease of Use, Good Functionality and Definitely Worth

Reviewed 2 years ago

This software is excellent for use by the person who manages the rental home, service apartment, hotel and resort small to intermediate scale

Pros

We have currently using more than one PMS to this day , but Beds24 gives the most worth of your money with features and usability. The user interface is easy to understand and navigate, we can easily create and manage property as well as new room without long learning curve, add new room, configure room amenities, configure offers per room type and publish to OTA through channel manager only take less than 15 minutes for a whole process. Later on, updating the price and offers per OTA is also very easy, In short,costs incurred for the use of beds 24 is highly commensurate with the variety of features and conveniences provided

Cons

Still the lack of feature integration with point of sales system or the front desk for a large scale hotel

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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You've found what you need!

Reviewed 2 years ago

Ours is a tiny (2 unit) short term holiday business; Beds24 has been easy and economical to use, and integrates seamlessly into our website, making it very guest-friendly.

Pros

Fully featured; if you can't find what you want the chances are it's in there somewhere and the customer support is superb and free. Pay as you go means you don't buy more than you need, and it's very reasonably priced anyway.

Cons

Third party booking page (iframe) makes it very difficult to track conversions in Google Analytics. Hopefully Beds24 are working on a wiki if they haven't posted one already - hint ;-)

Vendor response

Thank you, Colin for taking the time to review Beds24. If you want to track bookings it is best you use the Beds24 confirmation page and not redirect to an external page.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Complicated. Feature-rich. Dated.

Reviewed a year ago

Looking for automation for a smaller, independently owned short term rental. For this purpose, Beds24 is overkill and more complicated than simply managing each channel independently. Wizards are simply pointing you to each set of dozens of options in settings, without any effort spent identifying which ones are essential versus nice to have versus completely inapplicable for specific use cases.

Pros

Endless features/integrations. Low pricing versus competition.

Cons

User interface is a train wreck. Classic legacy approach of throwing in the kitchen sink and not focusing on identifying differences in workflow between a 5k bed hotel chain and a smaller independent owner with a few STRs to manage. Might be good if you have a full-time IT team to setup, but its overkill, overcomplicated, and extremely dated in the user interface for smaller, < 100 unit STR owners....

Vendor response

Thank you for your review, I would just like to point out that PriceLabs push their prices to Beds24, they are not pulled. If the prices were not appearing either the integration was not complete or PriceLabs had nothing to push.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent product with hands down the most features available and excellent support.

Reviewed 3 years ago
Pros

Well, you can do almost anything. Css and code can be implemented to modify your booking page and more. Really versatile pricing system that can handle everything. Multiple pricing strategies can be used (early bird and lat minute pricing is possible, different prices for each channel can be set or you can use a multiplier for each channel, prices can be adjusted according to persons and you can even set different prices for say 1 day bookings and also different prices and booking page for agents.) I could go on forever but you get the picture.

Cons

Not that I don't like it but it could discourage some customers. Inevitably having so many features and versatility makes it less user friendly and more demanding which is perfect for me but others may differ.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We use Beds24 for our cottage resort on Golden Lake, Ontario, Canada. And we like it.

Reviewed 3 years ago

Fully optional hotel management system.

Pros

This is a most versatile and reasonably prices software we every found for our resort. Amazing flexibility and unlimited customization for the any needs of hospitality establishment. Tech support is fast, the documentation is sufficient and well organized. We also like video tutorials and contextual help.

Cons

It is became more and more sophisticated year to year, so for now we need more assistance from tech. support to set up new options. Although, this assistance is free so all issues are resolved in the reasonable time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, amazing support

Reviewed 10 months ago
Pros

The beds24 channel manager has great interface. It's very easy to use and has a lot of functionality. It also includes detailed manuals for everything. What stands out especially is the support. They responses are always quick and to the point. They have helped me with everything from the beginning. Extremely satisfied!

Cons

Beds24 has support for many booking engines. There are still some smaller ones that are not supported, so would be great to see those. It's not really a major problem.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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By far the best channel management software

Reviewed a year ago

excellent

Pros

Servers are always up, fast responses from the customer service team, frequent new features added, very user friendly. Free widgets for your website. I don't understand why anyone would use an alternative.

Cons

honestly... i can't think of a way to improve the software as there are so many integrations to other softwares.

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