Beds24 Reviews

I'm a reseller and this software has a lot of features. Easy to set up and manage. Support it's on line. Intuitive. Adaptive and integrated with all application and platforms. You will improve timing . Tori's , activities, b&b. Everything all in one.

Could be more accessible for Latin American payments. Like Mercado Pago.

I own a property management company that fully manages a number of short-term rentals. Beds24 is a very cheap and all-around product that offers practically everything you might need, combining the functionality of a PMS and a Channel Manager. For these reasons, I chose this piece of software over others. It might have an outdated interface compared to similar products on the market but they have recently updated the UI and they are constantly updating its functionality and features.

This is a DIY solution, which means that you have to do a lot of reading and at some point, I thought of giving up since there are solutions out there that are so much easier to work with compared to Beds24. That said, their wiki is a fantastic source of info and their customer support is very quick to answer all your questions. Once you get to know its capabilities properly and how it works, then you will have gained invaluable knowledge which will make everything a piece of cake.

Beds24 is extremely robust, versatile and a superb price point.

The initial set up of Beds24 is quite clunky but if you persevere with it, it’s well worth the money.

Endless features/integrations. Low pricing versus competition.

User interface is a train wreck. Classic legacy approach of throwing in the kitchen sink and not focusing on identifying differences in workflow between a 5k bed hotel chain and a smaller independent owner with a few STRs to manage. Might be good if you have a full-time IT team to setup, but its overkill, overcomplicated, and extremely dated in the user interface for smaller, < 100 unit STR owners....

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Thank you for your review, I would just like to point out that PriceLabs push their prices to Beds24, they are not pulled. If the prices were not appearing either the integration was not complete or PriceLabs had nothing to push.

Beds24, unlike a lot of PMS platforms, does what it says it will, reliably, every time. This is crucial in our industry where guest expectations are high and failure is unacceptable. The level of API connectivity to OTA channels is way above the majority of the competitors and if you look on Booking.com you will see the reliability is in some case 15-20% above that of some of the big name platforms. The team at B24 are responsive to customer needs and make small and big enhancements to the system on an ongoing basis. The API is powerful and we have used it in a number of different circumstances now to enhance guest experience.

The User Interface has a steep learning curve, but once you have it clear in your mind then it's fine. It may not be as beautiful as some, but I've learned the hard way and appreciate B24 reliability, scalability and functionality over pretty screens... I would like to see a native mobile app on IOS and Andriod as well as integration to additional pricing tools like Beyond Pricing and Wheelhouse.

The best feature of this product is the flexibility. Thanks to the auto action function, you can make the system do almost anything you want it to. In an age of increased efficiency and automation, this makes beds24 the ideal product. I'm still only just realising half of the things I can automate, meaning that as I continue using the product, I will be able to continue increasing my efficiencies. The next best, but very much related, characteristic is its ability to integrate with other systems. There's no point trying to be the best at everything. Beds24 gets the nuts and bolts perfect, then makes sure you can hook into other systems extremely easily to fine tune your total tech package.

Because it is a completely DIY system, it can be quite daunting getting set-up. You have to figure out how to do everything by following the self-help guides. Having said that, you can pay for support sessions if you're finding it difficult. But I would say the only fault of the system is it may turn some people away for not knowing what they have to do. Get past that, and you're in for a wonderful reward.

Everything, Boy, can we customize stuff. Almost anything can be changed, added or created. Huge list of channel connections. Most complete set of wiki. Integrates with almost any kind of software you may need. I am in love with this software. There is just so much you can do. Automated messaging, Email templates, tagging reservations, zapier integration, google forms integration, you name it they have it. Connections with pricelabs, dynamic minimum stays, yield optimization. Much expensive software's are not capable of even delivering half of what they offer. These guys. The price is super cheap, I mean literally super cheap. It is an extreme value for money.

This is more of a personal thing. I needed integration with my local major OTA called goibibo.com which I couldn't find in the huge list. Goibibo is really open to integrations and gives API access to almost anyone and everyone. I am sure this will change in the future. I even offered them a contact to get this done. Apart from this everything is 5 stars.

BEDS24 just has unlimited options for any solution you might be thinking of inside your accomodation business. Easy to understand and manage, and many layers to explore and improve your business with. Great amount of channels that are plug and play, ready to go, and at least as many third party software partners, payment providers, etc.

No real cons, maybe the compared to other softwares the user friendlyness / layout / design seems a little harder to handle, but it´s just because of the many options there are

The flexibility of the system is amazing, want to keep it simple, thats possible, want to have multiple levels of complexity, thats possible too. You can use the wizard to guide you through the setup process and the level of help document is amazing, I have never seen this level of help in any other system I have ever worked with. Need special prices for events or special dates, no problem....

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Not really a Con, but there are so many options that can be used to configure my property, I have not yet had the opportunity to fully use or test it to the fullest.... yet.

PriceFeaturesStability ServiceWiki online

Price configuration a bit complicatedSet-up takes some timeAutomatic translations not availableApp for mobile not available

Thank you for your review. Just a small correction - we offer a mobile app which you can use to manage your bookings while away from your desk. The app is available for both iPhone and Android from Apples App Store and Googles Play Store.

Eine Integration in bestehende Prozesse war bisher nicht möglich, da die Software fehleranfällig ist. Es werden Synchronisationsfehler angezeigt, Daten nur teilweise übertragen. Vorteil erschließt sich mir bis jetzt nicht. Aber schlecht ist das alle bisherigen Buchungen und Kalender blockiert werden anstatt zu synchronisieren. Gerade jetzt kurz vor den Feiertagen besonders ärgerlich.

Es gibt keinen telefonischen Support. Bei der Übertragung von booking.com sind alle Preise und Verfügbarkeiten verschwunden. Alle accounts bei booking.com wurden seitens des Channel Managers gesperrt und seit Stunden nicht wieder freigegeben. Eine Wiederherstellung der Daten wurde zugesichert per Ticket (einzigste Kommunikationsform, welche sehr schleppend und zeitlich verzögert läuft) aber ist bis heute nicht erfolgt. Bei wiederholter Anfrage wird auf erneute Eingabe der Daten verwiesen.

We are sorry you had problems and can understand your anger. When you reported your issue we got in touch with Booking.com who confirmed: 1. Your properties were part of an experimental on-boarding process which cuts out the step were you confirm the connection before Booking.com removes prices and availability from their system. 2. Booking.com was not able to restore your data. We never...

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Our non-profit, ministry-oriented business model has many unusual reservation system requirements, designed around giving our guests a more personalized experience, yet Beds24 is able to meet all of our specialized requirements. Their Support Team answers our questions quickly providing excellent solutions and is receptive to new feature development. We can highly customize our system to fit our operations...

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I wish the Beds24 system would support two-way synchronization with the Square Customer Directory, so guest profile edits could be done in either system -- but I realize this is a rather specialized requirement that we are unlikely to get: We take donations-only after guest stays - guests don't pay up-front. We use Square for managing our Names database, donations, e-newsletters, point-of-sale for on-site sales and donations.

Beds24 is 100% reliable, it is that much important in the accomodation business, which is 24/24 operational.

Beds24 is a self-learning system, which means that you have to be pretty well organized before starting an implementation into your business. Also, the support team is very reactive and helpfull.

Endless possibilities to customize it to work best for your needs.

No cons were added to this review

Initially i liked the low price, however the Auto Actions are a god send, you can automate processes, the possibilities are endless.

For me personally there wasn't anything i really disliked. Some may find it tricky to setup.

When I joined Beds24 I was pleased that they have wizards to take me thought the basic setup to get me online quickly. They have an extensive help library, with step by step instructions and examples. I can manage my properties, prices and calendar all in one place. Connecting to the OTAs helps ensure that I keep my calendar upto date. I can quickly change prices when needed and the details are updated to the channels, saves me time rather than having to remember to login to different systems updating calendars and prices. I can collect payments from my guests and send them emails automatically. I don't need to remember to do it any more.

I am not very good with computers so at the beginning there was a lot to learn, but the wizards, help pages and support team made it easier and it didn't take long to complete my setup.

The incredible feature set - almost everything you can think about is included in the system. It has an uncomparable amount of features to other channel managers I have used.

The UI interface could be better. You might need to be a bit technical to use it. In my case, coming from an IT background - this is actually a plus, as I find it very configurable.

Ich benutze beds24 seit über 5 Jahren und ich bin immer noch fasziniert von den Möglichkeiten, die diese Software anbietet, da diese kein 08/15 Produkt ist. Es gibt sooo viele Elemente und es kommen immer wieder neue, so dass man mehr Lust bekommt sich damit zu beschäftigen. Ich kann alles einwandfrei verwalten (Preise und Verfügbarkeiten , keine Doppelbuchungen, Schnittstellen, Automation, Angebote,...

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Am Anfang bekommt man den Eindruck, dass es eine komplizierte Software ist, was man aber sehr schnell feststellt, dass es nicht ist.

Ease of Use, Cost effective, They thought of everything and its been very well tested, I only found a minor bug once and it was an interpretation issue. The automation possibility of this product is the best thing about it enabling you to notify both guests and staff based on set triggers by email or text to their phone for example when cleaning is due. The channel managers also receives regular upgrades...

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Takes time to learn and install yourself.. I invested about 40 hours to get it going and probably over a 100hrs in all to get us to where we are today. Obviously this is reflected in the price of the monthly payment as its very competitive.

Beds24 bietet alles, was man braucht, um Prozesse zu automatisieren und den Überblick zu behalten.

Manchmal ist die Oberfläche für Ungeübte etwas unübersichtlich. Aber man findet sich intuitiv schnell ein.

The entire management, bookings, overview of the occupancy, flexibility, everything that makes up the daily work is so much simplified that you save a lot of time.

I really can't tell. Till last year I missed a intergration to an POS system which was done last year and now with the intergration of POSTER it is just perfect.

It feels like all options that you need are "just there" , it is amazing how far you can actually customize this software. Setup auto emails to automatically send out email (with your own email address) or sms messages to your guests, staff, yourself, or any other person. Very nice looking dashboard, and the most important for me the channel manager. Update prices and availability in one place and have all your channels updated it is like magic, no more over-bookings, no more bookings with strange prices. I am using the "reseller" feature, so all my guests and owners log into my domain name, they see my logo, its like "my" system hehehe, Thank you Beds24 !

No Cons for me, i work in a Hotel and i am used to hotel software, perhaps when you just start with this software if you have no background with any hotel software you might feel there are to many options and features. But really try to send them a support ticket !

Beds24 is very easy to use and helps keep track of all the reservations coming from different channels. Taking payments for customer reservation is easy and fast

I wish the rate management would be more user friendly. And it would be amazing to have a better quality/user friendly picture management. Marketing tools / social media integration needs improvement.

We are glad to hear you are satisfied with our services. Thank you for your constructive feedback. An upgrade for our picture management is already on our development roadmap. Our aim is to offer our customers all available pricing options and the greatest possible flexibility for their pricing. We realise that this comes with complexity. However, we find that the advantage of price optimisation and the resulting opportunity to increase sales outweigh this. We do provide a facebook app for commission free direct bookings from facebook which is free to use for all Beds24 customers.

Ich nutze beds24 sowohl als Vermittler von Ferienhäusern sowie ebenso als Vermieter. Das Buchungssystem und Channelmanagement ist sehr flexibel und hat sehr viele Möglichkeiten das System für die eigenen Bedürfnisse zu konfigurieren. Die Automatisierung von wichtigen Prozessen und Abläufen und der Kommunikation mit den Feriengästen wird sehr vereinfacht und ermöglicht Unternehmenswachstum und Zeiteinsparungen.

Die vielen Möglichkeiten führen dazu, das man aufpassen muss sich nicht in den Möglichkeiten zu verlieren. Eigentlich ein Vorteil, aber es kann dazu führen das man den roten Faden verlieren kann.

Beds24 is the most user-friendly and innovative software for hotels and B&Bs. It is highly customizable and integrable to the website as you need. There are limitless possibilities that you can do with this software which is impossible with other similar products. Within beds24 you can choose only services that you use and litterally modify them by yourself anytime without having need to go through the technical support. The customer support is prompt and wonderful.

There are no particular cons with the software.