Booking Factory Features

Booking Factory

Web-based platform for hospitality property management

4.73/5 (11 reviews)

Competitor Feature Comparison

API
Billing Rate Management
Booking Management
Built-in Accounting
CRM
Calendar Management
Channel Management
Drag & Drop
Family Memberships
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Inventory Management
Inventory Tracking
Invoice Management
Loyalty Program
Maintenance Management
Marketing Automation
Mobile Access
Multi-Property
Online Booking
Payment Processing
Point of Sale (POS)
Promotions Management
Rate Management
Reporting/Analytics
Reservations Management
Reviews Management
Room Booking
Single Property
Third Party Integrations
Travel Management
Visitor Management
Website Management
Learn moreCompare App
API
Billing Rate Management
Booking Management
Built-in Accounting
CRM
Calendar Management
Channel Management
Drag & Drop
Family Memberships
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Inventory Management
Inventory Tracking
Invoice Management
Loyalty Program
Maintenance Management
Marketing Automation
Mobile Access
Multi-Property
Online Booking
Payment Processing
Point of Sale (POS)
Promotions Management
Rate Management
Reporting/Analytics
Reservations Management
Reviews Management
Room Booking
Single Property
Third Party Integrations
Travel Management
Visitor Management
Website Management
Visit WebsiteCompare App
API
Billing Rate Management
Booking Management
Built-in Accounting
CRM
Calendar Management
Channel Management
Drag & Drop
Family Memberships
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Inventory Management
Inventory Tracking
Invoice Management
Loyalty Program
Maintenance Management
Marketing Automation
Mobile Access
Multi-Property
Online Booking
Payment Processing
Point of Sale (POS)
Promotions Management
Rate Management
Reporting/Analytics
Reservations Management
Reviews Management
Room Booking
Single Property
Third Party Integrations
Travel Management
Visitor Management
Website Management
Visit WebsiteCompare App

Booking Factory Feature Reviews

11 reviewers had the following to say about Booking Factory's features:

Sirichol S.

worth the money

2017-04-28

All in all, it's worth the month and it makes my hotel management more efficient.

Pros

- efficient level - makes property management very easy - automatically linked with OTA; booking.com, agoda.com, expedia.com

Cons

- lots of errors - very slow customer support - limited function; export customer data to excel

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from The Booking Factory


Thanks Sirichol for your review, I have your request for export customer data into excel and it will come soon I promise :)

Our Thai reseller currently covers support but it seems there are some issues here which I will look into so thanks for bringing it up.

Cloud software can sometime run into problems with certain browsers and internet connections. I think an important job for us moving forward is to provide better online manual for our users so thanks for this recommendation

Regards, Evan

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Johnny B.

One of the best reservation programs that I have worked with.

2018-01-08

Pros

It is easy to handle the reservations and a it has good channel administration.

Cons

There should have been a direct link - one click - to access the original booking, when it comes from for instance booking.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from The Booking Factory


Hey Johnny, You were one of our earliest customers and have seen the most changes!

There is a direct link to the original booking, I will send you an email later of where it is located!

Thanks for the review and as always if you need anything let me know.

Regards, Evan

Read more
Larry P.

Very easy to use system and support response is very quick.

2018-01-08

Pros

Easy to edit bookings.

Cons

Cant edit booking after check out date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
David C.

The Booking Factory is a really excellent tool for anyone looking a PMS and integrated booking tool

2018-08-01

A fully functional, affordable and easy to use booking system that integrated seamlessly into our websites

Pros

The fact that it seemlessly integrates in to any website you build is a key feature for customer usability.

Cons

While not all parts are immediately intuitive, the team at the Booking factory are always on hand to help you out and show you the ropes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chelsea A.

Very flexible and effective booking system at a great price- customer service is great!

2017-06-07

Pros

The customer service team has been super helpful and efficient in setting up our rather complex booking system for our business property in France.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from The Booking Factory


Hey Thanks Chelsea, Your internal system required quite a few changes from us compared to a standard hotel or B&B! I'm happy it's all working well and the employees find it easy to search and book available rooms easily. It's a shame your beautiful properties are not available to the general public!

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Ivo L.

Great software, 100% recommended

2018-01-09

Pros

easy interface, good channel administration, well designed, new features added on regularly plus more

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from The Booking Factory


Thanks Ivo, Much appreciated!

Read more
Debbie P.

Great Product for Small hotel owners

2016-11-30

Have been working with The Booking Factory for a year now.

Pros

Easy to use. Great customer service.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Booking Factory

Take it onboard adn try it

Source: Capterra
Helpful?   Yes   No

Response from The Booking Factory


Ahh Debbie thank you for the great review, as one of our early customers you have been invaluable in helping us to where we are today!

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David W.

Overall very satisfied

2017-04-28

I find the back-end user friendly, I just wish there was an easy way to move a customer when they have a room change 2-3 days into their stay.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from The Booking Factory


Hey David and thanks for the review, I have already had the developer make the adjustment that promo codes are now not case sensitive! And I have given the designer a task to look into the user experience of using promo codes and unlocking deals.

A few of our customer find it difficult on how to handle a guest moving rooms in the middle of a stay, we will look into a special feature to make this easier for the admin side.

Thanks David and any more request please let me know as we are really responsive to make a better product!

Read more
Ussanee T.

Multi functional, effective booking system, great price, customer service is great

2018-01-08

Pros

Great system, nice staff (if we have problem customer service always prompt for help), best service, great price,

Cons

Sometime congested but no problem for us. We can log out then log in again which everything is fine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Nash C.

Essential features accessed quickly

2017-04-27

User friendly ... easy... result!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from The Booking Factory


Thanks so much for taking some time to leave a review Nash! You certainly push us to give some innovative features that you need for your growing chain of serviced apartments, love the challenge and working with you!

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Phuping S.

Almost perfect

2017-04-27

The software was good. However, it was quite hard to get help from a local staff. Moreover, some agencies that my hotel use are not linked with the software.

Pros

Functions were easy to use

Cons

Some agencies are not linked to the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Booking Factory

Please link more travel agencies in to your software

Source: Capterra
Helpful?   Yes   No

Response from The Booking Factory


Hey Phuping, so happy you had the time to leave a review and it's so exciting to support our users in Thailand. We use a channel manager from Europe which don't have quite all the Asian channels connected and we are looking into fixing this soon with another channel manager... Watch this space!

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