BookingPal Reviews - Pros & Cons, Ratings & more

OwnerRez

Guesty

Hostaway

BookingPal is a centralized booking platform for vacation property managers to increase their number of online listings across leading channel partners.

BookingPal

Web-based

Windows

iPad

iPhone

Real Estate Agent

Test environment and production environment different. Stripe integration does not work effectively, leaving huge risk for credit card fraud.

Owner

Good channel manager, support team is good. Cost per month is good and accurate.

VP Brand Strategy

Super easy to use, easy and fast on-boarding expereince and loads of niche channels to connect to like Marriott and Whimstay.

Sales pitch misleading in regards to implementation. Don't expect to be up and running for months and months.

Channel reservation data is lost in the translation.

Head of Guest Experience 

The software is very user friendly, and in most cases I am able to navigate through any issues on my own.

Director

It took really long time to be onboard and it was apparently an error from Bc.

Property Manager

Lack of regular invoicing, you need to give them repeated reminders.

There are not many other companies that provide this service as of yet. Product is a great idea and will save tons of time if all the kinks in the software are straightened out.

Controller

Inntopia has many issues and when there aren't any, the combination LMPM-BookingPal-Inntopia is good to have.

Marketing/Revenue Manager

The connections to the OTA sites has been stable 99% of the time. If an issue comes up, it gets resolved quickly by their Support staff.

General Manager

Stay away, use an alternative or directly integrate into the channels you wish to use.

Distribution to all major sales channels through a commission-based model. 

Great company to work with

Good channel manager

Horrible tech and customer support. I've been waiting weeks and months for issues to be resolved. Almost no communication from anyone. We don't even have an account manager for me to go to. We WILL be switching to another product very soon.

Do Not Use

It's OK, but slow on marketing your growing inventory. Communication is poor at best and billing is sporadic, you have to ask them to send invoices and remind them to pay the channels they do direct billing too, also remind when they are not direct billing channels. When you do get an invoice you need to be sure you reconcile it very carefully due to over billing. Too much overhead that is supposed to make it easier.

It's OK but super slow bringing up new channels for existing condos

Use BookingPal for the customer service and easy to use interface 

Highly Recommend for STR Management!

We have used BookingPal and found the support and responsiveness of the staff to always be great.  It is the most necessary attribute in managing multiple distribution channels,

Excellent Customer Support and Channel Management

Great product and company to work with

I'd say that I wish we had a direct connection with Inntopia and didn't have to rely on Bookingpal or any other third party for what it worth, but Inntopia is extremely hard to work with.

Could use better customer service

LVR Review

The software has come a long way and their team is super responsive and easy to work with. No platform is perfect, but helo is always easy to come by. It's cheap to use and friction free to get started. Has made adding channels to our channel mix super easy! 

Working Great!

Would not recommend.  Least responsive company that I have worked with in a very long time.  Trouble tickets are not in queued for work for weeks, many taking a month or more for response.  Team professionalism lacking.  Sales pitch misleading in regards to implementation.  Don't expect to be up and running for months and months.  Company does not care about customers at all.  

Great Sales Pitch - Poor Execution - Will take MONTHS to Move Forward with this Comany

Best Network Partner

Good control of my holiday letting business.

BookingPal is a good solution

Stay away, use an alternative or directly integrate into the channels you wish to use.  Massive Headache and Unresponsive Company.

Horrible Customer Service, Stay AWAY!

Even with all the kinks, this software cuts out a lot of manual data entry and saved me valuable time.

You get what you pay for.

Terrible - Now that Marriott doesn't require us to integrate with BookingPal we can't wait to stop using their dreadful platform. I genuinely don't know who is using this software from their own fruition. 

Waste of Time and Energy

It took really long time to be onboard and it was apparently an error from Bc.
However, i've used a competitor (Rentals United) for a long time and they are able to onboard me in few hours (instead of few days)

The support was not so reactive for Europe and most of the time I had to wait few days.

Also, the sync of prices was not working well and the amount of Bc and BP wasn't the same because they are not syncing the discount in Bc.

It's really good price for this solution, however even if its cheaper than the competitors, the most important thing is that it work well :)

BookingPal Reviews

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18 reviews