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Management and Reservation System for Parks and Campgrounds

(3)

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Campspot Features

Features Summary

Functionality

4.4

/5

82

Total features

60

3 categories

Campspot features

API
Accounting
Activity Dashboard
Alerts/Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Billing Rate Management

Common features of Campground Management software

API
Accounting
Activity Dashboard
Alerts/Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Billing Rate Management

Screenshots

Contenders comparison

Functionality

4.4

/5

82

Price starts from

ic-pricetag

No pricing info

Total Features

60

Unique features

  • No unique features

Functionality

4.7

/5

1K

Price starts from

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No pricing info

Total Features

136

Features in Common

50

Unique features

  • Partner Management

  • Owner Statements

  • Multi-Channel Marketing

  • Tenant Portal

Functionality

4.6

/5

390

Price starts from

ic-pricetag

No pricing info

Total Features

144

Features in Common

60

Unique features

  • Recommendations

  • Real-Time Notifications

  • Online Payments

  • Widgets

Common Campspot comparisons

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CampspotvsNewbook
Campspot logo
RMS Cloud logo
CampspotvsRMS Cloud
Campspot logo
RoverPass logo
CampspotvsRoverPass
Campspot logo
rezStream logo
CampspotvsrezStream

Reviewers who mentioned features said:

DC
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Deb C.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Campspot Reservation System

Reviewed 3 years ago

The biggest benefit is on-line booking...something that is a definite need. Ask yourself when was the last time you called a hotel to book a room? Although we still answer phones, it definitely diminished the amount of calls coming in, and with a small business with minimal employees that was a huge help.

Pros

The support team for this system is amazing. They are always available and have a great team attitude

Cons

Integration with our business was time consuming but work load was less with Campspot team members help. There are some features I would like to have but Campspot listens to ideas and is implementing things on a regular basis.

DK
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Damien K.

Leisure, Travel & Tourism, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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up there with the best

Reviewed 3 years ago

Great

Pros

After using several systems over the last 10 years, campspot has some of my favourite features, the grid style layout makes for a clear visibility of the calendar and reservations, using colour schemes for ease of use, the dynamic pricing option is fantastic and becoming more common within the industry, the grid / calendar optimisation is great for ensuring your park is full, also the support time are fantastic and quick to respond.

Cons

There are a few features i would like Campspot to develop or improve moving forward, the e-mailing templates are not quite mastered yet, the feature is there but we need to be able to edit and amend these as we see fit, not using standardised templates. Being able to drag and drop bookings on the calendar would be amazing. Overall it is a very good system for our needs

AW
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Austin W.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Campspot doubled my reservations!

Reviewed 3 months ago

A++++ I’m so glad I switched to campspot to manage my campground!

Pros

We didn’t have the ability to take online reservations before using campspot. It has completely changed the total number of guests we have.

Cons

Nothing! Everything has been very seamless and Customer service is outstanding.

DB
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DezaRae B.

Hospitality, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User Friendly and More Revenue!

Reviewed 5 years ago
Pros

We are currently finishing up our 4th season with Campspot. We've used at least 3 other systems at my park since I started working here, but we have never loved a system more than this one. The ability to optimize sites to fit as many people into the park as possible has allowed us to provide even more families a memorable vacation that we would not have been able to provide with any other system....

Cons

As with any company, we always have little tweaks and extra things we would like to do here at the park. Campspot has worked with us to develop new reporting, customize our park, and get us any information that we could possibly need. Their responsiveness and turnaround time for questions or issues is unparalleled.

JT
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John T.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Stop Here

Reviewed 4 years ago

Campspot helped us bring new revenue streams we couldnt before. We have sold more add ons than ever before. 86% increase in golf cart sales the first year. 24% increase in sites the first year. 34% increase in Cabin rentals the first year. Campspot took us from a maximum of 21% of our sites being online booked, to almost 50% in one season. Unbelievable. One other very critical point is the constant improvements and the networking. Campspot constantly asks what its customers would like to see in the software. Then they do it. Very refreshing.

Pros

This software is very intuitive. It is easy to set up, its fast, its very easy to adapt it to all the variables out there in our industry. It has an ability to increase revenue that others cant. It looks great to our customers, and it significantly helps us up charges. The tech support is the best in the industry.

Cons

The only Con with this software is its ability to plug directly into many financial platforms for reporting. I have not experienced a barrier, but I have networked with others that have an issue with Quickbooks online.

SP
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Sara P.

Government Administration, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Campspot Does it All

Reviewed 9 months ago
Pros

Campspot provides a platform to effectively and efficiently manage our campground. It has truly been a 1-stop-shop for us. We can now provide customers with an easy, online booking experience, complete with pictures and descriptions of each site, pavilion, and amenity we have to offer. Administration is a breeze whether it's editing reservations or customer profiles, adding additional amenities or sites, uploading new site rates, or changing rules.

Cons

As with all software programs, updates are a must. However, I have had a bit of trouble with certain updates changing the program to the point that I needed to call support for assistance.

HC
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Hugh C.

Hospitality, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Campspot helped our campground

Reviewed 9 months ago

I use campspot on a daily basis at our campground. I use it to make and edit reservations, process transcractions in POS and reservation billing, and deal with add-ons.

Pros

Campspot has many great features that help our campground out. From ease of online booking, to reservation management, add-ons (golf carts, packages, etc) campspot is overall a great system to use.

Cons

The software can sometimes be buggy when it comes to billing and invoicing but rarley does it require customer support from Campspot. Most of the times, we are able to quickly correct the issue.

PG
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Peter G.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Money maker

Reviewed 9 months ago
Pros

Love how easy it is to use. Dynamic pricing, guest info, pre arrival and post arrival communication

Cons

No activity schedule for shuttles. Cancellation can be cumbersome

JC
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Jill C.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great changes!

Reviewed 3 years ago

The ability to not staff a phone all winter and on weekends in off season while the reservations keep coming in.

Pros

So far, the greatest change is the ability for our campers to use the software on their own.

Cons

Our campground is totally driven by groups. The ability to switch(swap) sites easier would be awesome. Also wish it would force people who reserve more than one site to provide ALL information for each site reserved. We can't even add a customer to these external reservations. We will see how this all shakes out when campers start arriving!

SD
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Shari D.

Leisure, Travel & Tourism, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Software That is Easy to Use

Reviewed 4 years ago

We could not be happier and can’t imagine using anything else. I am so happy thst we started out with Campspot. Also, they helped us with selecting a credit card processor. We find our processing fees to be very reasonable.

Pros

It is easy to use and get around in. The set up team did a great job showing us what the software could do for a small park like ours. They only showed us features that pertained to our park. But after using it, it’s easy to see how it would work well for parks much larger than ours. As for value, it is exceptional! The fees are minimal and we have never had an online customer balk at the $2 booking fee. The customers are easily able to book the sites themselves and several have told me that it was seamless for them. Letting the customers book allows me to focus on making their camping experience exceptional.

Cons

Part of using the software means that they draw up a map for you. Our map is very accurate, easy to read and looks professionally designed. My only desire would be for the map to change colors for the sites that have been reserved from within the owners view. Customers can look at your map and easily see what is reserved. I would just love to have that same feature from my view.

AW
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Amber W.

Recreational Facilities and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A must have reservation system!

Reviewed 3 years ago

Overall, Campspot is my favorite software! It is incredibly user friendly! Also, every single person I have interacted with have been nothing short of amazing!

Pros

First off, the ease and efficiency of making reservations is a huge deal. Everything from manual input to online reservations is simple and quick. The system is so smart, it will not let you make a mistake! But in the result you do hit a snag, the costumer service from the Campspot team is unmatched! I have worked with several different systems over the last 18 years; the response time is quick and easy to understand! That is a huge bonus for me!

Cons

The only con I can think of is having to put in all of a guest's info if you have to manually input a credit card number when using the P.O.S. system. But that is so minor and rarely needed.

JE
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Jennetta E.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Decision Ever

Reviewed 4 months ago

Exceptional from onboarding to what I think may be a stupid question, they are always there to help.

Pros

We purchased a campground that was using index cards for reservations. 1 hour after implementing Campspot, we knew it was the best decision ever.

Cons

Fees for seasonal sites and if I have to help one of the campers that aren't comfortable with online reservations, I get charged when I have to manually enter in for them.

MP
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Mark P.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Difficult to imagine a better software for reservations...

Reviewed 3 years ago

Campspot has been amazing every step of the way.....customer service is the cherry on top!

Pros

I was frankly a bit worried about using Campspot (or any similar product) based on past experiences with such things, but Campspot has made it easy from day one. They always have associates ready to answer questions, but also are incredibly competent and knowledgable. The software itself is highly intuitive and easy to use and the price is quite reasonable.

Cons

Not sure I have an answer to this. Every now and then I am a bit perplexed by some facet of the software, but a short call to customer service solves this.

SD
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Sam D.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thrilled with Campspot!

Reviewed 3 years ago

We use Campspot as our primary booking engine and property management software. It's helped us smoothly generate revenue without the hassle and confusion of creating our own system. Very thrilled to have Campspot on our team.

Pros

Easy and fast deployment with a unique pricing strategy that took a lot of financial burden off of our organization. I also like the company culture and startup mentality, Campspot regularly checks in with us to see how we are doing, provides regular product updates and they always answer the phone.

Cons

There were a few kinks early on while they were getting started but since then, everything has been smooth.

CR
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Cassidy R.

Hospitality, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thank you Campspot!

Reviewed 3 years ago

They have knocked it out of the park! They have been absolutely wonderful to work with.

Pros

There are so many aspects of Campspot that I love. Where do I start. My favorite aspect of Campsot is the ease of use for the consumer AND the admin. The Campspot team has worked hand-in-hand with with us from set up to going live. They were a wealth of knowledge and were always happy to help and answer questions. Another aspect of Campspot that I really like is the reporting functions. They have a report for everything. If we need a specific report or information. It's there!

Cons

I wish that there was an hourly reservation option that we could utilize for our ancillary rentals and clubhouse rentals. I also wish that it integrated with other OTA's which would be a game-changer in our business allowing reservations for sites like Expedia and Hotels.com.

TB
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Teri B.

Recreational Facilities and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Mixed Feelings

Reviewed 4 years ago
Pros

Price Some of the support team automation of emails to guests Guest can complete entire transaction online without phone call Reports

Cons

Took months to get current reservations on to the new system Lots of features available with other softwares seem to be impossible for this software Some of the support team is great but others seem to have the attitude "well, no one else has reported that problem" making you feel you're doing something wrong Glitches occur pretty often then fix themselves out of the blue Guests report difficulty understanding certain features

DM
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Donna M.

Recreational Facilities and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Campspot enabled us to get online reservations and bring us up to date with today's business needs

Reviewed 4 years ago

Working with the staff has been an excellent experience. They are quick to offer guidance and help get us up and running. Ongoing support has also been very good with timely responses.

Pros

Simple to use from the users standpoint.

Cons

Uploading prices. It is cumbersome and time consuming.

GP
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Gregory P.

Recreational Facilities and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Superb Online Reservation System

Reviewed 9 months ago

My experience with Campspot has been excellent. Overall, the software is easy to use, and their customer support is second to none.

Pros

I made the decision to switch to Campspot after almost 20 years of using another reservation system. Campspot had a number of features that were not available nor integrated into the reservation system I currently used. I had excellent assistance during conversion and the database from my old system was easily brought into Campspot.

Cons

I think that the reservation cancellation process is confusing in terms of how to return money to customers.

GH
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Grant H.

Recreational Facilities and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use system

Reviewed 9 months ago

Campspot is an excellent program & the support staff are top notch.

Pros

Campspot offers an excellent interface for guests to make online reservations with ease. The system also allows guests to select extra items prior to finishing their reservation.

Cons

Would be great to see an interface that allowed rates to be more easily updated. The current csv process is cumbersome & sometimes it takes a few attempts to get it right.

EW
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Ellen W.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Decent software with a real customer service problem

Reviewed a year ago

Our overall experience with Campspot is not a positive one. While there are a few shining stars at campspot… extremely knowledgeable and helpful individuals ([sensitive content hidden], etc.), generally speaking, we are frustrated with Campspot on a regular basis. No one answers the phone. Callbacks take far too long… days or even weeks and the auto messages frequently ask if you want to hold or get a call back. When I asked to hold, I am then put into voicemail anyway. Why leave a message if no one is going to call me back until I've solved the problem myself or figured out a workaround. To be honest, we are just biding our time until a better reservation system comes along.

Pros

I like that campers are able to book online at their convenience

Cons

I absolutely hate how long it takes to receive a callback from anyone at Campspot. They always seem to be short staffed. They are always promising the on boarding of more customer service staff, and they are always taking several days (sometimes weeks) to return our calls. Additionally, for a campground reservation system to not have a helpline, or anyone answering the phones, especially during peak check-in hours is absurd. If there was a better software solution out there, we would jump ship in a heartbeat.

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Jon C.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good for small campgrounds, not so great for larger ones

Reviewed 2 years ago

The Sales process seemed expedited and we were warned many times that "if we didn't sign soon, we might not be able to get implemented for awhile". Now I think that's because some of the items we found during (and after) implementation would have perhaps caused us to make a different decision.

Pros

I like the online booking guest user experience and being able to add photos and descriptions to our various site types. I also like the ability for guests to book add ons to their reservation, and I like the Site Optimization and Dynamic Pricing on the Administrative/back end.

Cons

We cannot add more than one guest to a reservation without using user-defined fields within the Reservation. This doesn't create a Customer Profile for them which causes us several problems. We can't add a membership to their account because they don't have one. They can't charge to a site because they weren't the primary person who made the reservation, don't have a Customer Profile, and don't have...

KB
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Kim B.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Customer support is AMAZING and worth 10 stars!

Reviewed 3 years ago

Far and wide our experience with Campspot has been amazing! We have increased with online bookings, and utilizing the deposit required feature for bookings, have drastically cut down on no-shows and lost revenue. Again, the customer service department is the best I have ever worked with across several business entities. Reporting is very good and diverse. Definitely recommend and champion Campspot within industry contacts and groups.

Pros

Our RV park was looking for a program with real time reservation capabilities. Campspot has this plus so much more! The set up process was very easy, and I felt like at any time I could contact my customer support rep, [SENSITIVE CONTENT HIDDEN], and she would either walk me through my questions, or just fix what was on my list. I think that the pricing is more than fair-charged for online reservations only. I like that I can set rules for reservations and pricing, and that it helps with exceptions pretty well. We have a small POS offering, and I think that system works well, but also see that it would work well for larger or multi-location stations as well.

Cons

I feel extended stay reservations(not seasonal) can be a bit cumbersome when the guest doesn't know the exact length of stay. Moving reservations can be very multi-step if you are just trying to trade 2 spots. I wish it kept track of last discount used, so you could verify if same, not have to ask each time like a repeat guest is not remembered. Not crazy about Card Connect, their required credit card processor. For as amazing as Campspot customer service is, Card Connect is at the opposite end of the spectrum. Wish we could use the processor of our choice.

JA
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Julie A.

Hospitality, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Management made easier

Reviewed 3 years ago

I chose and assisted in the backend build of our park. I've been involved from day 1 and made training our crew seamless with the additional support and webinars from Campspot. I wasn't ever on my own to figure it out - there is ample assistance along the way.

Pros

The most helpful feature in campspot is the algorithm for the booking chart. Having a blend of staff that are new to reservations and seasoned pros this makes the on boarding process that much easier while optimizing the grid.

Cons

It is missing the booking directly from the grid for the seasoned staff and you can not modify single admin hold if you booked multiple on hold sites. Minor in the grand scheme of things with all of the other features.

EH
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Ernie H.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Campspot is made for the new normal

Reviewed 4 years ago

My experience with Campspot has been wonderful. The software is easy to use, very intuitive, and efficient when taking reservations over the phone. And I can't say enough about the exceptional customer service. Every request I have sent has had a quick response and resolution. The customer sat employees really make you feel comfortable asking any questions you might have regarding the use of the software.

Pros

The best parts about Campspot, to me, are the online check-in function, and the pencil-in-hold feature. Both are great for parks who have closed their offices due to safety concerns during the pandemic. Everything can be handled via email and it has streamlined my reservations and check-ins. I plan on using these features even after opening up my office again.

Cons

There is no way to offer a daily discount on the consumer site, so I ask my customers to leave a note during checkout with their discount affiliation. Most guests do not read most of the instructions I provide so I get a lot of calls asking how to get their discount applied. I would like to see a feature that allows guests to select their own discounts during online booking.

DS
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DEVIN S.

Hospitality, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Campspot makes booking sites easy!

Reviewed 4 years ago

Overall, campspot is great. My staff was reluctant at first but now they are loving the new software!

Pros

I love the ease of booking a reservation on the backend as well as the online platform. Our guests are excited to be able to book anytime! The grid optimization is a key feature that has eliminated the manual “Tetris” playing we used to do with our grid. The lock site fee to most campers is a no brainer and the extra revenue from that has been excellent! We are very happy with campspot and the support from them has been amazing.

Cons

The billing features For long term campers could use a little work. Most monthly campers Are billed from the day they arrive until that day in the next month. The billing side doesn’t quite like that, and it causes lots of confusion from customers why we have to always edit their bill. I also wish you could choose which invoice to attach a meter reading to. I am finding them being doubled on reservations because they are attaching to the wrong monthly invoice.