Campspot Reviews

- Less staff training time because the software is intuitive to use - Ability to have a lot of business rules set up - Lock in fees are boosting our revenue! - The ability to have all our marketing photos shown with their unit. - Golf carts and other ancillary accounts shown in the flow through has brought up revenue substantially since we started using Campspot. - Automated grid moving which allows staff to focus on other things - I really like the heat maps and the advanced reservation reprots that they have which show real time per unit site night information and site night revenue. From an operations stand point this is really helpful in making decisions!

Campspot is a relatively new software company, so there have been a couple small bumps along the way. But their responsiveness and willingness to make the software better for the user/staff as well as the consumer far outweigh any cons.

Our RV park was looking for a program with real time reservation capabilities. Campspot has this plus so much more! The set up process was very easy, and I felt like at any time I could contact my customer support rep, [SENSITIVE CONTENT HIDDEN], and she would either walk me through my questions, or just fix what was on my list. I think that the pricing is more than fair-charged for online reservations only. I like that I can set rules for reservations and pricing, and that it helps with exceptions pretty well. We have a small POS offering, and I think that system works well, but also see that it would work well for larger or multi-location stations as well.

I feel extended stay reservations(not seasonal) can be a bit cumbersome when the guest doesn't know the exact length of stay. Moving reservations can be very multi-step if you are just trying to trade 2 spots. I wish it kept track of last discount used, so you could verify if same, not have to ask each time like a repeat guest is not remembered. Not crazy about Card Connect, their required credit card processor. For as amazing as Campspot customer service is, Card Connect is at the opposite end of the spectrum. Wish we could use the processor of our choice.

I like the online booking guest user experience and being able to add photos and descriptions to our various site types. I also like the ability for guests to book add ons to their reservation, and I like the Site Optimization and Dynamic Pricing on the Administrative/back end.

We cannot add more than one guest to a reservation without using user-defined fields within the Reservation. This doesn't create a Customer Profile for them which causes us several problems. We can't add a membership to their account because they don't have one. They can't charge to a site because they weren't the primary person who made the reservation, don't have a Customer Profile, and don't have...

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The best parts about Campspot, to me, are the online check-in function, and the pencil-in-hold feature. Both are great for parks who have closed their offices due to safety concerns during the pandemic. Everything can be handled via email and it has streamlined my reservations and check-ins. I plan on using these features even after opening up my office again.

There is no way to offer a daily discount on the consumer site, so I ask my customers to leave a note during checkout with their discount affiliation. Most guests do not read most of the instructions I provide so I get a lot of calls asking how to get their discount applied. I would like to see a feature that allows guests to select their own discounts during online booking.

I love the ease of booking a reservation on the backend as well as the online platform. Our guests are excited to be able to book anytime! The grid optimization is a key feature that has eliminated the manual “Tetris” playing we used to do with our grid. The lock site fee to most campers is a no brainer and the extra revenue from that has been excellent! We are very happy with campspot and the support from them has been amazing.

The billing features For long term campers could use a little work. Most monthly campers Are billed from the day they arrive until that day in the next month. The billing side doesn’t quite like that, and it causes lots of confusion from customers why we have to always edit their bill. I also wish you could choose which invoice to attach a meter reading to. I am finding them being doubled on reservations because they are attaching to the wrong monthly invoice.

We love that the product was designed by people that really understand campground reservations. We love the support. They are always there when you need them. We love that they offer all types of reports that will be needed for your business. We love that they ask for our opinion and ideas. Several of which they have implemented in updates they do frequently. We love the easy in which our customer can make a reservation any time, 24/7/365. Love Campspot and highly recommend it to every campground owner.

Hmmmmmm, can't come up with any. We love Campspot.

Campsite lock fees are a great income generator! We can use from anywhere, even on our phones. Online reservations pay for the whole package!

Sometimes we want to try reports that are not available (yet), however, sometimes we see that they took our suggestion and made a report to show what we wanted to see.

Favorite feature is PRICING! I cannot believe the value for this product. Campspot has incredible features for the price point. And the support team is super, especially while you are taking over and learning this program.

I wish converting Holds to actual Reservations was simplified.... I think they are working on this, but currently not simple. And while they have tons of reports, sometimes I cannot find just the right info I need. But support is helpful to getting the numbers I request.

Online booking has been huge for our customers. Its easy for them to navigate around the software. We also love that we can access it from our mobile phones easily while out and about (especially during the off season).

I am patiently waiting for a texting feature. Also customized emails to our customers. I also would love the POS system to be more detailed and act like a true register system.

The transition between systems was seamless. Campspot did all the work! And they did it very fast. The best feature for us is the online reservations. We have tripled the number of online reservations that we get because of campspot! The free POS is great too! Training new employees is easier than ever before. Setup was easy and very customizable!

As management, there is nothing I don't like about the system. We made more money this year than ever before and a huge part of that was campspot. Less people answering phone calls because everyone made their reservations online, saved us so much time and money.

The most helpful feature in campspot is the algorithm for the booking chart. Having a blend of staff that are new to reservations and seasoned pros this makes the on boarding process that much easier while optimizing the grid.

It is missing the booking directly from the grid for the seasoned staff and you can not modify single admin hold if you booked multiple on hold sites. Minor in the grand scheme of things with all of the other features.

The support team for this system is amazing. They are always available and have a great team attitude

Integration with our business was time consuming but work load was less with Campspot team members help. There are some features I would like to have but Campspot listens to ideas and is implementing things on a regular basis.

We are currently finishing up our 4th season with Campspot. We've used at least 3 other systems at my park since I started working here, but we have never loved a system more than this one. The ability to optimize sites to fit as many people into the park as possible has allowed us to provide even more families a memorable vacation that we would not have been able to provide with any other system....

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As with any company, we always have little tweaks and extra things we would like to do here at the park. Campspot has worked with us to develop new reporting, customize our park, and get us any information that we could possibly need. Their responsiveness and turnaround time for questions or issues is unparalleled.

This software is very intuitive. It is easy to set up, its fast, its very easy to adapt it to all the variables out there in our industry. It has an ability to increase revenue that others cant. It looks great to our customers, and it significantly helps us up charges. The tech support is the best in the industry.

The only Con with this software is its ability to plug directly into many financial platforms for reporting. I have not experienced a barrier, but I have networked with others that have an issue with Quickbooks online.

The online booking features and the streamline consumer facing page made our decision easy when selecting a reservation software. We also love the cloud based platform, which allows for streamlined collaboration and access across the company.

The initial upload was a little difficult, several months of reservations had to be manually checked and corrected. Also, getting accustomed to the financial reporting system took a little trial and error.

-This system is so intuitive and easy to use, and I keep learning more features every time I use it. -Very clean and visually appealing. -All of the reporting is incredibly helpful and provides so much insight to our bookings. -Allows for quick and easy changes to the rates, rules, and other item details that allows us to stay agile. -The reservations grid automatically optimizes bookings to maximize...

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Have not really had any issues or cons to mention with the system so far. The ease of use and autonomy of the system has been great and any support needed has been more than helpful.

It is easy to use and get around in. The set up team did a great job showing us what the software could do for a small park like ours. They only showed us features that pertained to our park. But after using it, it’s easy to see how it would work well for parks much larger than ours. As for value, it is exceptional! The fees are minimal and we have never had an online customer balk at the $2 booking fee. The customers are easily able to book the sites themselves and several have told me that it was seamless for them. Letting the customers book allows me to focus on making their camping experience exceptional.

Part of using the software means that they draw up a map for you. Our map is very accurate, easy to read and looks professionally designed. My only desire would be for the map to change colors for the sites that have been reserved from within the owners view. Customers can look at your map and easily see what is reserved. I would just love to have that same feature from my view.

It worked great as sold to us. Trouble is that didn't last.

They wasted our time onboarding us only to raise their prices beyond what we can afford. They lied to us by telling us they wanted to work with small camps.

I get almost no phone calls from customers booking over the web without us. I love the grid and report features. They just updated the back side that I use and I love the updates!!!

There are a lot of reports and so it's hard sometimes to find exactly what I'm looking for, but when that happens I just email customer service and they help run one that works for me.

Campspot is a reliable software that is easy to use. You can make reservations quickly. The online booking engine is user-friendly. We have seen a big increase in online reservations. Support staff, when we do need them, are helpful and respond quickly. They listen and implement feedback to make changes.

The switch from our previous software took longer than anticipated. Making the change to Campspot is absolutely worth it, though.

When we were looking for software, there are a lot of players out there and many of them had great products. The problem is that they were so cost prohibitive. Campspot was able to give us everything we needed and not break the bank. They listen to their customers and make changes that make sense for all users of any size park.

I'm not sure that I can say there is anything that I like least. There are a few things that we miss from our old software, but Campspot is better in so many other ways. Being cloud based limits the changes we can make to it that would personalize it for us, but we love the fact that it's could based, so it's a give and take.

The software is pretty easy to use and it's easy to take a glance at your day, week or month to plan on housekeeping needs.

To change prices and dates you need to use templates, and import the data. It's a bit cumbersome, but someone is always willing to assist.

After using several systems over the last 10 years, campspot has some of my favourite features, the grid style layout makes for a clear visibility of the calendar and reservations, using colour schemes for ease of use, the dynamic pricing option is fantastic and becoming more common within the industry, the grid / calendar optimisation is great for ensuring your park is full, also the support time are fantastic and quick to respond.

There are a few features i would like Campspot to develop or improve moving forward, the e-mailing templates are not quite mastered yet, the feature is there but we need to be able to edit and amend these as we see fit, not using standardised templates. Being able to drag and drop bookings on the calendar would be amazing. Overall it is a very good system for our needs

I really like this reservation software. It is very easy to use for both my staff and our customers who can make their reservations online.

I think that some of the reports could be improved. The sales tax reports needs some work.

Easy to use, intuitive, multi functional

the Map is almost useless, i wish more functionality was incorporated into this tab