CampWorks Reviews

As a RV Park with over 350 full hookup sites and over 200 storage sites, we enjoy the flexibility CampWorks supplies of tracking all reservation types daily, weekly and monthly. The functionality and flow is easy for anyone to learn and use. The ability to write detailed notes and communicate with other staff members about particular reservations is very helpful. What stands out the most with CampWorks is their support team and ability to take on new improvement suggestions. Since the moment we began the process of choosing CampWorks two years ago, I have had full confidence that CampWorks and their team will be able to help us solve any program issues we may have.

The segmented stay aspect of Campworks allows you to move customers from site to site without making a new reservation. As we have two sections of the park (Seasonal and Long-Term) we do this rather frequently. Moving monthly customers from site to site has had some very small issues but we are working with the CampWorks team to make the moves more fluid and easier.

We used to take reservations only by phone and input the information manually in a big binder. We researched about 15 different reservation systems, and even tried one for three months, before we decided on CampWorks. We chose it for several reasons: 1- Reasonable cost- CW gives us the most efficient features for the price. Other res systems were either more expensive or didn't have all the options we needed (such as group reservations, POS, online reservations) or they sold the components separately through third-party vendors at outrageous costs. 2- Easy to use- the system allows you to communicate important details & info about each reservation right in the guest screen, so there's never any mis-communication about special requests or double booking. This is a big deal when you have multiple office staff making reservations or you're working from more than one computer. And no more hard copy binder. 3- Online reservations- we really wanted to drive campers to our website and allow them to make reservations online--especially from their mobile devices. And they do!! Now they can learn more about the campground and make reservations at the same time, online. So we've definitely cut down on phone calls and have grown our business through online reservations. Campers often comment about our website and love the ability to make reservations online. And they send their friends there, too. Also, we really like the new Client Dashboard because it offers a more efficient center for communication with the support team. They're very good at gathering your feedback, fixing bugs promptly, and then growing their products accordingly. Plus, they're campers so they understand camping. That really helps.

Some of the setup screens can be a little tricky, but the new Tip bubbles explain how features work in each section, so you can get help when you need it. So, still 5 stars!