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Cloud-based hotel property management
Clock PMS Features
Features Summary
Functionality
4.7
/5
83
Total features
35
2 categories
Clock PMS features
Common features of Hotel Management software
Screenshots
Contenders comparison
Common Clock PMS comparisons
Reviewers who mentioned features said:
Carolyn L.
Hospitality, 51-200 employees
Used daily for 2+ years
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Easy access from wherever I am based around the world
Configure to your own requirements, easy to use, easy to train, great invoice presentation, great channel management option, keep in touch with your guests and encourage Tripadvisor reviews. Manage your inventory effectively.
Accounts receivable report is not great, needs to be listed by company and show current, 30 day, 60 day balances.
Winnie C.
Used daily for 1-2 years
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We have a sister establishment that started using Clock PMS and it only made sense for us to us so that it will be easy to access each other's accounts.
We started using Clock PMS to unify our property management systems. Now it is easy to move bookings using the drag and drop, run payment reports, and even edit bookings.
We are unable to send one invoice if it is a big group booking, because we still only know how to issue out invoices for individual guests.
Ms. Christo, Thank you for your kind words. We always listen to our customers to move forward.
Mischa D.
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We use this hotel for our 4* resort in South America both PMS and POS modules (reservation management and restaurant POS module). Since we take reservations in an other location than the hotel, CLOCK helps a lot to organize our work efficiently (there is no need to synchronization as the software is web-based). The software is easy to use, lean, reliable and has a very good cost/benefit (it's on...
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Thank you so much for the kind words! We wish you a lot of success and will keep our efforts to provide excellent service and deliver more valuable features and improvements of our software. You, our clients, are the one thing that drives us to be outstanding.
Thierry L.
Hospitality, 11-50 employees
Used daily for 1-2 years
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As Bower got more famous and the more guests started checking in on a regular basis, we realised we needed to get better organized to avoid double bookings. Clock PMS turned out be everything we needed from the very beginning.
Clock PMS is simplicity, end user ease of operation, adaptable and now we realize that it continues to grow along with us.
Simply as a kind of suggestion, templates for emailing guests at time of booking and invoicing visuals.
Your opinion is valuable to us. Thank you! Kind Regards, Clock Software Team
Alexandra T.
Hospitality,
Used daily for 1-2 years
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Here's why we use Clock PMS - customer friendly, easy to use and nice design.
We were using installable software and we needed much more, and not just a PMS. We needed a customer friendly online reservations system. And we chose Clock PMS, because of the solution it offers for online booking.Since our start using Clock Software, we are receiving more Online Bookings.
There's nothing that we do not like about the software. It gave us everything that was promised and more.
David B.
Hospitality, 11-50 employees
Used daily for 1-2 years
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Having long relied on a pen and paper, we needed a cloud-based system that can be accessed from everywhere.
What I like the most about Clock PMS are the Guest Service portal options and the wide range of add-on features. The biggest change for us came with the options for the online guest check-in and checkout which was accepted by our guests very well.
I would appreciate it very much if the accounting functionalities of Clock PMS are further simplified.
Valerie G.
Hospitality, 11-50 employees
Used daily for 1-2 years
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Clock PMS is easy to use, can add lots of information, access to MICE section, can make all kind of reports. Support team answers quite fast to any questions, which is very helpful.
What I absolutely love about Clock PMS is the screen visibility, the fact that it is very easy to use and you can run good reports using it.
I did prefer when the credit card information field was on the same page as the booking information fields.
Marjo T.
Hospitality, 11-50 employees
Used daily for 1-2 years
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We had old-school installable software, but wanted a modern system that helps our work to be more efficient. Clock PMS turned out to be the solution to perfectly meet our needs.
The cloud-based property management system gives us more than ever before opportunities to efficiently manage the hotel.
Sometimes to find the answer to one's question is hard, but here the Helpdesk of Clock Software is really very helpful!
Giovanna C.
Hospitality, 11-50 employees
Used daily for 1-2 years
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Clock is a system of the future. Is well integrated with the restaurant and we like it!
Difficult to use and to set up the invoice system and payments for back office. The booking online is not endearing for clients with a nice design. See webhotelier.com they are very well on this.
Stephane D.
Hospitality,
Used daily for 6-12 months
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Saving a lot of time, avoiding mistakes, we now have a central system on all the branches of the business.
Here's why we chose Clock PMS by Clock Software - Attractive interface, easy handling, very complete and powerful.
We would love to see a stock management for the POS (shop). It is most likely the only thing we are missing.
Katelyn M.
Hospitality, 51-200 employees
Used weekly for 6-12 months
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This helps efficiency with guest reservations and allows for accurate and quick customer service. We love this software and it definitely speeds up the process and makes for an overall better experience!
This software is extremely user-friendly and allows customers and employees to increase satisfaction through making reservations with increased speed and accuracy. This software is simple to use but extremely effective.
Uploading existing information into the system can be difficult when you first get it since they want it formatted a specific way, but after that it is smooth sailing!
Paige C.
Hospitality,
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We chose ClockPMS for several reasons: the intuitive interface, the integrations with other systems, and the fact that it helped us organize our work better. It is not the first cloud system we are using, but it is definitely the best so far.
User friendly, Organized, Integrates well
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Cain, Thank you for your kind words. For us, it's pleasure to know that we are doing a great jobs and people appreciate it.
LAURENT L.
Hospitality,
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We wanted a cloud PMS because of the online access they offer. What made us choose Clock PMS was the self service portal where guests can manage their own bookings. The result is more personalized service because now the front office can focus more on the guests. We are very happy with our choice.
Self service portal, cloud, one stop shopping
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Carolyn L.
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This software ceases to amaze me at its constant improvements, I have just set up our occupancy derived rates on our system and after taking a while to get it right, hey presto - works on my website and the OTA's. Thank you guys, this will make a big difference to managing the property inventory. Also like the successive booking notes. Will most likely add Clock POS to our property in the New Year. I am also looking forward to moving forward with our next hotel in Jamaica, any time now....... had no hesitation in recommending Clock for our new project. Keep on going Guys, you are making my life so much easier!
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Thank you, Carolyn! Making your life easier and giving you the tools to provide unique guest service is our ultimate goal. Your kind words show that we've kept our promises. Thank you fir sharing it!
David K.
Hospitality, 1-10 employees
Used daily for 1-2 years
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Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away. I don't think you will find a better PMS on the market.
I love this system for several reasons. We are able to book guest with speed and accuracy. It is also easy to train new employees. We chose CLOCK PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY. Their "partnerships" with Assa Abloy (door locks and RFID key cards)...
Since we converted from a manual Excel based reservation system, we were unable to easily upload the guest information during set-up. Once we had our info in the proper format, the download into Clock was quick and easy. If you are converting from another PMS, you shouldn't experience this issue. The most time consuming part of set-up was setting up rates and rate plans. This was difficult at first,...
Chance T.
Hospitality, 51-200 employees
Used daily for 1-2 years
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Despite the cons I have listed, I really like CLOCK. It has bookmarks for easy access to functions. I love the maintenance feature that allows us to see which rooms have issues and what they are. I don't use the rate features because we use Room Price Genie, so I cannot comment on it.
Reliability! It rarely has a problem and when it does they fix it quickly. I have used several other PMS programs and they often crashed and had bugs that were not fixed for weeks. Their customer support team is very responsive and helpful. AND the TO DO LIST. It is a huge help not just with the reservations but other things we do in the office. We use it all the time!
Some of the functions require more clicks than is optimal. I wish that charging to saved credit cards for companies were streamlined. We charge for the fist night at time of booking and it is annoying that CLOCK only tells us the average price of one night instead of the actual price of the first night. CLOCK offers several color flags for reservations, which is helpful, but I wish it allowed for multiple color flags like a different PMS that I have used. It could be accomplished by adding a header and a footer stripe to reservations. And it would be very helpful to be able to place several rooms down at once.
Samir S.
Hospitality, 51-200 employees
Used daily for 6-12 months
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I am totally sold on the software. I spent COVID lockdown (8 months) reviewing alternatives. Clock allowed me full access until going live and provided uunparalleled prepurchase support and guidance. No hard sells and no gouging. Fair through and through.
I looked at more than a dozen PMS solutions. None came close with respect to multi-currency rates, invoicing, VAT calculation, and payment reporting. The solutions are elegant and intuitive. The form set ups are not always easy to follow for new users but they get used to it soon enough. It has a fantastic customizable guest mailer system and self service facilities.
I was sad that the POS add-on was insufficiently developed and therefore very basic as I would have liked the fully integrated solution. That having been said, the software has robust api access and is well integrated with multiple applications.
Theodore P.
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We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually...
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Thank you for the good words and for evaluating our software and support. It has always been our top priority to develop the hotel PMS of the future - one that increases efficiency and profitability of hospitality businesses and solves issues that previous solutions were not capable of dealing with. Your words of appreciation make us proud and give us energy to continue our work with even more enthusiasm.
James C.
Hospitality, 11-50 employees
Used daily for 2+ years
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Search from the Internet
It Integrates with the Channel Manager for seamless bookings. It has a Calender availability and Rooms Plan Availability which allows to check for Status
I need to ADD In Booking Channel Type (e.g. AGODA, or Expedia or Booking.com) in the Guest Registration Card. I also need to place the Stay dates and the Room number on the Top lines of the Guest Registration Cards, but I cannot do so easily. Please allow for easier Drafting software for such cards. I also need the Housekeeping Report to not have so tiny Fonts. The Font versus empty space ratio should be bigger, because my Housekeepers are senior folk, and the current FONT sizes make it difficult to put the Report on 1 Page (40 rooms only), and even on 2 pages, the Text is much smaller compared to the empty spaces. Please help to allow more options in Text sizes
Jackie L.
Hospitality, 51-200 employees
Used daily for 2+ years
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Just to say the recent changes in the banquet and function sheet and invoice display are much better than before. Great to see the charges on the banquet sheet.
Hotel system you can no longer go back to availability screen by clicking arrow to previous page when in a customer booking.
Carol A.
Hospitality, 11-50 employees
Used daily for 1-2 years
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We had up to 8 years ago been using pen and paper. The business was a lot smaller back then. As the business grew busier, we needed a system that comprised a channel manager and a PMS. We wanted to try to eliminate most of the human error involved in data input of the large volumes of bookings we were now getting. Another aspect we wanted was the increased data protection which has even improved in Clock further since we signed up.
So much has changed! We've saved at least the hours of 1 full time member of staff just by removing most of the manual data entry involved in the day-to-day bookings, alterations and cancellations. We barely ever get a double booking now. Another key reason why we chose Clock was the Guest mailer. We didnt see such a flexible and well-made tool for automatically mailing guests in any of the other systems we looked at.
A multi room availability search function would be nice too, so for instance you can put in 9 people and the system will pick out multiple rooms for them.
Kris P.
Hospitality,
Used daily for 6-12 months
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We survived on pen and paper management for a few years. As operations expanded, using a physical pen and paper based system (while affordable) was getting too slow, prone to errors and could not serve our needs. Clock has streamlined our processes and workflows; not to mention finally having a Property Management System that integrated the different departments. Also, it finally let us integrate our reservations systems and allow us a vastly expanded market via online bookings.
Clock PMS won our trust with its: a) Functionality - It has everything we need without the excess bloat b) Lightweight/Compatibility/Mobility - It can run on any device (no matter the age of the device) which is extremely useful, as our property sprawls over several hectares. It even allows us to check and edit while mobile! c) Simplicity - Training our staff, even those with no prior experience with a PMS, has been easy!
As an advice: An improved UI and switching between cross-function menus will be a great addition to the platform.
Zhivko Z.
Used daily for 2+ years
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We wanted a web based solution because it can be accessed easily from anywhere. The Clock PMS has a friendly interface and it can be used on mobile devices. A fully integrated channel manager, automated guest emails, API for connection to external systems, F&B POS.
Clock PMS works great on any device, saving time and improving customer satisfaction. The team behind are open to ideas for improving the system. There are regular updates and improving the system and usability. Just one thing - it could be an easier process for a suggestion for improvement.
Jeffrey H.
Hospitality, 51-200 employees
Used daily for 1-2 years
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Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.
Easy to set up new company
Credit Card processing
Dear Jeffrey, We feel that such a low rating is a bit one-sided for such wide and multi-faceted system, especially in view of our long and productive business relations with Lark Hotels in all their 19 properties. Although we respect your opinion, we feel it is quite unjust to rate a software product low because of its lack of one single function ignoring its existing features which - in their entirety - make Clock PMS a modern professional hotel management system with satisfied customers in 50+ countries worldwide.
conrad m.
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I gave it a trial and it looked promising, until I needed to add extra children at a reduced rate. Some of my room hold 6 people, so they wanted me to set up a rate type for each scenario. ie. 2 adults, 1 child, 2 adults, 2 kids, 2 adults 3 kids, 2 adults 4 kids, 3 adults 1 child, 3 adults 2 children...etc. you get the picture. Very cumbersome, then the for each season there was no default, so I had to spend 45 minutes per season updating the extended rates. They use Amazon servers so they say, so uptime and response time should be fairly good, but I found it a bit slow. Might be my net speed tho'. Good price . Bulgarian product so everyone has a strong accent. Support is Europe based so you have to account for the time difference.
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Thank you for your feedback! We admit that Clock PMS was initially developed for traditional high-category hotels rather than for shared-type accommodation properties. Though our rate management system already provides a simple and handy solution that would have solved your problems - the derived rates, based on feedback from you and a few other customers, we are currently working on the closer adaptation...
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