Clock PMS Pricing Plan & Cost Guide

Clock PMS

Cloud-based hotel property management

4.7/5 (81 reviews)

Clock PMS Pricing

Pricing model: Subscription

Free Trial: Available

Contact Clock PMS for pricing information

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Clock PMS Pricing Reviews

Pros

  • Very happy we have chosen for Clock PMS. It suits our needs perfectly and allows me to monitor the progress of my business closely.Maryn G.Read the full review
  • Clock addressed all of those issues and included many great features to improve communication with guests. I was very impressed with how well Clock functions on mobile devices as well.Andy T.Read the full review
  • What I absolutely love about Clock PMS is the screen visibility, the fact that it is very easy to use and you can run good reports using it.Valerie G.Read the full review

Cons

  • As operations are expanding, using a pen and paper is no longer an option.Kris P.Read the full review
  • Hotel system you can no longer go back to availability screen by clicking arrow to previous page when in a customer booking.Jackie L.Read the full review
  • Set up costs, 3 coffees and a roast ham sandwich each day, no expensive training fees that software companies demand.Derrick H.Read the full review
97%
recommended this to a friend or a colleague

17 reviewers had the following to say about Clock PMS's pricing:

Gian Franco M.

Clock PMS is a full-featured PMS solution at a very competitive price

Used daily for 6-12 months
Reviewed 2017-11-20
Review Source: Capterra

We began looking for a new hotel management system that could be fully integrated (PMS and Channel Manager) in order to relieve the workload of our front desk agents.

Pros
Clock PMS has all the features we need (integration, automated emails, revenue reports, etc.) at a very competitive price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Iannis B.

Great software that makes life so much easier

Used occasionally for 6-12 months
Reviewed 2018-02-12
Review Source: Software Advice

Pros
Before selecting Clock PMS we went through several other systems. We found that the staff at Clock PMS very helpful both before we bought the software and also afterwards when setting up and even when we experienced some errors.

Cons
We would have liked to connect to more OTAs for a lower price. Also reporting could be improved such as the city tax.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Simon F.

Excellent Product

Used daily for 6-12 months
Reviewed 2018-06-26
Review Source: Software Advice

They are quite a progressive company and always looking to accommodate any requests or suggestions for improvements.

Pros
Very good value product. Would recommend to any hotel. Product is always improving and the support staff are excellent. Good value compared to some of the other PMS on the market.

Cons
It possibly doesn't have some of the functionality of some of the PMS from some of the larger players.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Juan P.

My Satisfying experience with Clock PMS

Reviewed 2017-03-31
Review Source: Capterra

When we were looking for PMS there were couple of problems which needed to be solved. 1. To be robust and 2. to be integrated PMS. Researching for PMS we found Clock PMS and it looked promising and at a good price. We started using it and now we a bit more organized.

Pros
There are 3 thinks we love about it and they are: 1. Easy to work with; 2. Nice design; 3. Well programmed, meaning it doesn't crush or downtime.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marco C.

A dynamic company that develops constantly the software

Reviewed 2017-03-13
Review Source: Capterra

We are a new-generation hostel and have been using Clock PMS for a few of years now. Initially we chose it because of the good price management tool and the possibility to connect the PMS with external systems (API). As a result, we now have a faster check-in, which is very important in the hostel business, and better data analysis.

Pros
API for connections to other systems

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John M.

Clock PMS Suite is greater reliability, less staff training, easy inductions and cost savings

Used daily for 1-2 years
Reviewed 2018-01-03
Review Source: Capterra

We were using a different type of PMS, but it entailed high costs, old-fashioned design. It was overly complicated and not a real cloud platform.

Pros
Clock PMS Suite has a modern design and easy setup. It is a true cloud-based platform, offering good value and a rich array of features.

Cons
Just as advice - a better events module (premade packages, better package billing options, ability to make function sheets, etc.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nguyen Tuan D.

Clock PMS is versatile and adaptable

Used daily for 6-12 months
Reviewed 2017-11-16
Review Source: Capterra

Clock PMS is a hotel management system letting us quickly observe the room occupancy and market track, while also having masterful booking management. Simply, everything is good with Clock PMS.

Pros
Clock PMS combines good hospitality management technology with user-friendly interface design which helps us easily arrange the rooms as well as better engage with value customers.

Cons
Don't stop updating this really incredible property management system and introducing new cutting-edge features.

Response from Clock Software


Mr. Dung, Thank you very much for your kind words. We always strive to improve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Florjan K.

Not bad at all

Used daily for less than 6 months
Reviewed 2016-10-14
Review Source: Capterra

Very familiar and user friendly. In a point of manager view some details like nr of folios i think must be secuential regardless of their state or value.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Joel S.

Clock PMS has worked very well for us since the very opening of our island resort.

Used daily for 6-12 months
Reviewed 2017-10-12
Review Source: Capterra

We have used Clock PMS since the very opening of our island resort. It has PMS and POS, and, most importantly, doesn't require expensive hardware. Running on solar energy, it is a perfect match for our needs, being able to use it on a rechargeable tablets.

Pros
I am still learning many things about Clock PMS. But Guest portal and its wide range of features has really impressed me. The currency and report options are also very useful in our day-to-day operations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Serge S.

A cloud PMS which keeps growing

Reviewed 2017-03-14
Review Source: Capterra

We opened in 2015 and Clock PMS is the first hotel management system we use. As the first passive hotel in Brussels, we were looking for an affordable PMS based in the cloud. Clock PMS was our first choice and we have not regretted it.

Pros
CLOUD + CLOUD + CLOUD

Response from Clock Software


Mr. Schultz thank you for your words. We are doing our best to keep the product always ahead of the trend and up-to-date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kris P.

As operations are expanding, using a pen and paper is no longer an option

Used daily for 6-12 months
Reviewed 2017-09-29
Review Source: Capterra

We survived on pen and paper management for a few years. As operations expanded, using a physical pen and paper based system (while affordable) was getting too slow, prone to errors and could not serve our needs. Clock has streamlined our processes and workflows; not to mention finally having a Property Management System that integrated the different departments. Also, it finally let us integrate our reservations systems and allow us a vastly expanded market via online bookings.

Pros
Clock PMS won our trust with its: a) Functionality - It has everything we need without the excess bloat b) Lightweight/Compatibility/Mobility - It can run on any device (no matter the age of the device) which is extremely useful, as our property sprawls over several hectares. It even allows us to check and edit while mobile! c) Simplicity - Training our staff, even those with no prior experience with a PMS, has been easy!

Cons
As an advice: An improved UI and switching between cross-function menus will be a great addition to the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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conrad m.

Looks pretty good, but slow to update. Good customer service, when you can reach them

Reviewed 2015-02-13
Review Source: Capterra

I gave it a trial and it looked promising, until I needed to add extra children at a reduced rate. Some of my room hold 6 people, so they wanted me to set up a rate type for each scenario. ie. 2 adults, 1 child, 2 adults, 2 kids, 2 adults 3 kids, 2 adults 4 kids, 3 adults 1 child, 3 adults 2 children...etc. you get the picture. Very cumbersome, then the for each season there was no default, so I had to spend 45 minutes per season updating the extended rates. They use Amazon servers so they say, so uptime and response time should be fairly good, but I found it a bit slow. Might be my net speed tho'. Good price . Bulgarian product so everyone has a strong accent. Support is Europe based so you have to account for the time difference.

Response from Clock Software


Thank you for your feedback!
We admit that Clock PMS was initially developed for traditional high-category hotels rather than for shared-type accommodation properties. Though our rate management system already provides a simple and handy solution that would have solved your problems - the derived rates, based on feedback from you and a few other customers, we are currently working on the closer adaptation of the Clock PMS's functionality to the needs of properties that offer such type of accommodation. We kindly invite you to stay in touch so that we can keep you informed on the new features.
Our support team is indeed based in Bulgaria, an emerging IT market chosen for outsourcing by companies like HP or IBM and with good IT specialists that, as you noted, provide excellent service.
Finally, as the American market is a top priority for us, we gladly inform you that we have just introduced our new support hours: 2am - 9pm EST and a new North American telephone number.

Rating breakdown

Ease of use
Customer support

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Aldo P.

Awesome software and exceptional customer service

Reviewed 2015-04-21
Review Source: Capterra

I researched quite a bit before switching the two hotels I manage and migrating away from Micros Opera, after 8 years, $$$.$$$ spent. Result: Clock does more and better, integrates Web reservations and channel manager, the cost is a fraction and the service is even better than Micros' - they are following our necessities also when this means software development, and they do i quick and clean. This is definitely the best SaaS PMS on the market.

Response from Clock Software


Thank you so much for the good words! It is always nice to see a happy customer and we won't stop our efforts to please all our clients with useful features and excellent service.

Rating breakdown

Ease of use
Customer support

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Neil F.

Adoption of Clock Software

Reviewed 2015-04-17
Review Source: Capterra

We are an independent collection of 4 hotels, who identified a need to replace a legacy PMS. After asking for RFP submissions from a list of hotel software providers, Clock was chosen as a partner who were willing to work with us in getting the software to work for our business needs. These were our system requirements: Easy to use software Allow central management of guest/company profiles Allow yield management of room rates/packages Integrated channel manager Transparent software pricing Interfaces to 3rd party systems Integrated web booking engine The adoption of this cloud based software, requiring only an internet browser and connection, eased the pressure on our IT budget. The management of Clock have proven their commitment to the partnership in working closely with us and addressing our concerns by understanding several software enhancements and integrating the booking engine into our website. The project was further escalated with the adoption of their POS and other modules into our hotels. The backup and support from them has been invaluable and we wish to continue in working with them in the further enhancement and development of the software.

Response from Clock Software


Thank you for your kind words, Neil! We are pleased to have you as our customer and your feedback has always been valuable and highly appreciated.

Rating breakdown

Ease of use
Customer support

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Mischa D.

Great and lean software for hotel and restaurant management

Reviewed 2015-05-14
Review Source: Capterra

We use this hotel for our 4* resort in South America both PMS and POS modules (reservation management and restaurant POS module). Since we take reservations in an other location than the hotel, CLOCK helps a lot to organize our work efficiently (there is no need to synchronization as the software is web-based). The software is easy to use, lean, reliable and has a very good cost/benefit (it's on a subscription basis, so you don't need to invest anything upfront). Another highlight are the interfaces to varios booking engines (such as booking.com, tripadvisor etc.), which automatically synchronizes our rates and availability with them. The best feature about CLOCK is the team behind, they listen to their customers and constantly improve their software. Many of our suggestions have been implemented at no cost in no time. The only downside of the system is the reliability of the internet. If the internet connection breaks down there is no way to access the information (but this point applies more to countries where internet connections are unstable; until now PMS and POS hasn't had any downtime). CLOCK PMS and POS are completely recommendable from small to bigger hotels and restaurants who are ready to implement a modern software that is completely online based.

Response from Clock Software


Thank you so much for the kind words! We wish you a lot of success and will keep our efforts to provide excellent service and deliver more valuable features and improvements of our software. You, our clients, are the one thing that drives us to be outstanding.

Rating breakdown

Ease of use
Customer support

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Lynda P.

Greatest response time and willingness to work with customers!

Reviewed 2015-03-18
Review Source: Capterra

I am a very small business (7 lodging rooms and a meeting space) and have been looking for a cloud based solution for some time. I have been a long time user (15 years!) of a very expensive, high end solution (RoomMaster by Innquest) but since it requires a fair investment in hardware, I started looking for a different, cloud based solution. This past fall I found Clock PMS. Making the switch has been the best thing for us! The staff at Clock PMS is so wonderful it's hard to put it into words. If you need help, they will set up a screen sharing session and help you. If you need a modification made to the software, they have a great way to document your request, and then other users can vote on the request. Requests that receive multiple votes from others get moved up in priority and get added as features quickly!!! There were several improvements I suggested, based on my experience with the other system, and they have almost all been added already or are now on the "to be added" list. The development team is very responsive and can release upgrades frequently...... with the last upgrade a small feature broke ~ I reported it and within just a few hours it was fixed! While there will always be a place for the higher end PMS solutions ~ CLOCK PMS is perfect for our business and we're really super happy we made the switch!

Response from Clock Software


Thank you for your kind words and appreciation! Customer feedback is very important to us and we listen carefully.
Our service and development teams are working hard to make sure Clock PMS is the perfect solution for small and bigger properties alike and provide all the necessary or trending high-end features a cloud based hotel management system can offer. And we are always there for you for any requests or assistance.

Rating breakdown

Ease of use
Customer support

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Derrick H.

Simple, intuitive 100% cloud software

Reviewed 2015-04-06
Review Source: Capterra

You are all aware that the decision to change hotel software is not taken lightly. After careful consideration coupled with the ability to create a "dummy hotel" that gave us the ability test the features we made the decision to operate our hotel with CLOCK PMS. Please consider we are a high volume operation, 76 bedrooms, 100 seater all day restaurant and extensive event facilities for up to 200 guests. Being totally cloud operated CLOCK gives us the ability to operate anywhere that you can get an internet connection. Within the hotel we are able to check guests in on an iPad taking signatures in their rooms, no need to queue at the reception desk. Order food and drinks from an iPhone on our terrace with the check remotely printed to the kitchen. Guests can also check out using their self service portal. From home I can update rates, check reports and monitor sales. I really would recommend CLOCK software as a solution, there are too many features to list, just take a look at their website. One thing is for certain, all the features work, you get a tremendous support if required and we have never looked back. I have just configured a new 32 bedroom hotel we have purchased and transferred all bookings within 3 days, up and running by the end of the week, amazing! Set up costs, 3 coffees and a roast ham sandwich each day, no expensive training fees that software companies demand. I would 100% endorse ClOCK software Derrick Holland General Manager The Grand Hotel Lytham St Annes

Response from Clock Software


Thank You Derrick and everyone at the Grand Hotel! We are proud and happy to be your hotel and restaurant software provider.

Rating breakdown

Ease of use
Customer support

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