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Cloudbeds vs RezExpert Comparison

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Overview

Category Leaders

Cloudbeds is a cloud-based hospitality platform which enables property owners & managers to manage bookings, availability,...

Category Leaders

RezExpert is a web-based reservation and property management solution for Campgrounds, RV Resorts, Marinas, hotels and hostels...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

59.95

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

324

5

4

3

2

1

210

67

18

14

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

4.8

39

5

4

3

2

1

33

5

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.
Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.
Fantastic customer support (usual queries resolved in less than an hour). Lot of useful reports and features like housekeeping and cash draw.

Pros

It is fantastic how you can intergrade with other third parties to connect into the system for more reservations. We love the support that you receive when it is needed from the team at Rez Expert.
The system is designed to be understandable and easy to use for making reservation and general duties for staff. Has great management systems, and the support is extremely great.
It helps in maintaining customer profiles, managing room rates, and ensuring efficient hotel operations, leading to increased guest satisfaction and overall revenue growth.

Cons

There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.
Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.
Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.

Cons

The inability to modify a site type without losing the history on the screen. E., changing a site from regular to premium or 30amp to 50 amp using the same site.
I don't find any aspect of RezExpert to be erroneous.
It would cut out time with the booking as it is timely over the phone when making the reservation.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features92
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Availability Indicator
  • Availability Management
  • Barcode/Ticket Scanning
  • Bed Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Budget Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Central Reservation System
  • Channel Analytics
  • Channel Management
  • Check-in/Check-out
  • Client Management
  • Commission Management
  • Communication Management
  • Contact Management
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Equipment Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Extended Stay
  • Facility Management
  • Facility Scheduling
  • Family Memberships
  • Financial Management
  • For Hostel/Dorm Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Geographic Maps
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Historical Reporting
  • Housekeeping Management
  • Incentive Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Itinerary Creation
  • Kill Switch
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Membership Management
  • Mobile Access
  • Multi-Channel Campaigns
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Day Booking
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Online Reservations
  • Order Management
  • Package Creation
  • Partner Management
  • Payment Processing
  • Performance Metrics
  • Permit Management
  • Pipeline Management
  • Point of Sale (POS)
  • Price Optimization
  • Price/Margin Management
  • Pricing Management
  • Private Rooms
  • Promotions Management
  • Property Management
  • Quotes/Estimates
  • Rate Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Updates
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Rent Collection
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Reservations Management
  • Resource Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Availability Schedule
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Search/Filter
  • Self Check-In/Check-Out
  • Self Service Portal
  • Short/Long Term Rental
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Social Media Integration
  • Spa/Activity Management
  • Supplier Management
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Portal
  • Third Party Booking
  • Third-Party Integrations
  • Transaction History
  • User Management
  • Utility Billing
  • Vendor Management
  • Wait List Management
  • Waiver Management
  • Website Integration
  • Website Management
  • Total features136
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Availability Indicator
  • Availability Management
  • Barcode/Ticket Scanning
  • Bed Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Budget Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Central Reservation System
  • Channel Analytics
  • Channel Management
  • Check-in/Check-out
  • Client Management
  • Commission Management
  • Communication Management
  • Contact Management
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Equipment Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Extended Stay
  • Facility Management
  • Facility Scheduling
  • Family Memberships
  • Financial Management
  • For Hostel/Dorm Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Geographic Maps
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Historical Reporting
  • Housekeeping Management
  • Incentive Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Itinerary Creation
  • Kill Switch
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Membership Management
  • Mobile Access
  • Multi-Channel Campaigns
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Day Booking
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Online Reservations
  • Order Management
  • Package Creation
  • Partner Management
  • Payment Processing
  • Performance Metrics
  • Permit Management
  • Pipeline Management
  • Point of Sale (POS)
  • Price Optimization
  • Price/Margin Management
  • Pricing Management
  • Private Rooms
  • Promotions Management
  • Property Management
  • Quotes/Estimates
  • Rate Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Updates
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Rent Collection
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Reservations Management
  • Resource Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Availability Schedule
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Search/Filter
  • Self Check-In/Check-Out
  • Self Service Portal
  • Short/Long Term Rental
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Social Media Integration
  • Spa/Activity Management
  • Supplier Management
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Portal
  • Third Party Booking
  • Third-Party Integrations
  • Transaction History
  • User Management
  • Utility Billing
  • Vendor Management
  • Wait List Management
  • Waiver Management
  • Website Integration
  • Website Management

Integrations

  • Total integrations40
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net
  • Total integrations1
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net