Customer Alliance Alternatives, Competitors & Similar Software

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Customer Alliance

Reputation management for the hospitality industry

4.78/5 (9 reviews)

8,288 986

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Alternatives to Customer Alliance

Explore a recommended list of Customer Alliance alternatives for your business in 2019. Compare alternatives to Customer Alliance side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.

Avochato 118
SMS messaging for sales, support & operations teams
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What users mention about AvochatoSee all reviews
I looked at a bunch of other services like this but this was the best. The interface is very easy to use and it functions flawlessly.
They have capabilities that I had previously thought were exclusive to other platforms. Their sales team is professional and fun to chat with.
The biggest negative is that some people call the number after receiving a text, which does not work well.

Wiztopic 20
Content distribution solution for communication teams
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GetMoreReviews 74
Review generation & reputation monitoring tool
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What users mention about GetMoreReviewsSee all reviews
Excellent experience, easy to set up and the staff at "get more reviews" were friendly and helpful.
To be blunt, I have recommended them to anyone and everyone interested in online reviews. I am a total fan of this team and service.
I have only used the free trial and I like it very much and will recommend.

LocalClarity 5
Local SEO for multi-location brands
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Sitejabber 24
Reviews collection and reputation management
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Rize Reviews 16
Reputation management software
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Reviewninja
Reputation & review management
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Critical Mention 4
All-in-one platform for real-time social media monitoring
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Elevatie 41
Customer Review Platform
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What users mention about ElevatieSee all reviews
I do hàve anything bad to say about this network because for me they have always been on there game.
It will sometimes just shut down with no warning of an update coming.
I like how you can get the software customized to your liking álso how quick and easy it is to use.

BirdEye 262
Online reputation management
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What users mention about BirdEyeSee all reviews
My customers love it and say how convenient it is for them to use. It has totally boosted my business and I love it.
Generating great client reviews is very simple. The ease of sending out review invites is wonderful.
The people at BirdEye are great to work with. We are having great results gaining online reviews.

Rannko 10
Reputation & social media management platform
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NUVI 47
Visual Intelligence
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What users mention about NUVISee all reviews
She is amazing and so helpful. She adds value to this software and is always available when I need her.
What a truly fantastic product, with an even better team of people leading the way.
It was a classic case of data overload. But things got really bad when we tried to cancel our subscription.

eClincher 8
Social media management tool for marketing and support
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What users mention about eClincherSee all reviews
It has been a great tool for our team. It's also nice because you can check all the comments in one central location.

Raven 103
Trusted by agencies,media companies, freelancers etc
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What users mention about RavenSee all reviews
Our clients were impressed by the reporting and when we used the software consistently we saw excellent results in increasing site rankings.
The easy to use interface and building of reports make it great. Online reports are nice for sharing too.
I like the quick and easy reporting features. Love the big picture insights.

SambaSaaS 6
Marketing automation for franchises, and small businesses
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Thryv 150
All-in-one management software built for small business
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What users mention about ThryvSee all reviews
I really like the functionality of this software and how for me it is pretty easy to use. The support team is pretty awesome and helpful.
Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever.
I do appreciate this website and Team doing their best to help me. I hope this relationship works out.

Broadly 109
Online review & reputation management for small businesses
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What users mention about BroadlySee all reviews
We have grown our reviews from 8 to over 100 in less than a year. We are thrilled with the success we are having with Broadly.
We have gotten an overwhelming positive response from our clients with any positive reviews daily. It has been a wonderful tool for our business.
Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.

Podium 93
Review management, reputation software, feedback & webchat
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What users mention about PodiumSee all reviews
I also love that it is super easy for our customer so I don't feel like I am inconveniencing them with my request.
This product is super easy to use, seamless to integrate, and we have recommended Podium to other dealers in our group.
I felt very misled by the company and lost any trust I had in them. It was very disappointing.

Swell CX 116
Cloud-based customer experience management platform
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What users mention about Swell CXSee all reviews
That's a powerful benefit, and one that will help you achieve greater success in your business.
We haven't found anything that we dislike or has been a negative about Swell.
What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers.

Cision 31
PR, marketing and media relations software
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What users mention about CisionSee all reviews
It's powerful with the ability to find and reach out to many influencers, fine-tuning it by industry etc.
I love the new capabilities that Cision rolled-out about a year ago, including a new user interface.
It has the ability to do a lot of things. You can search for all types of media contacts, build lists, etc.

Yotpo 191
Reviews & customer content marketing
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What users mention about YotpoSee all reviews
Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support.
Additionally, our account rep is super responsive and helpful with any questions or issues we run into.
They are a superb organization to deal with and just pure class all around.

Yext 83
SEO optimized local pages, locators & mobile screens
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What users mention about YextSee all reviews
Great customer service, great and easy to use software that quickly and effectively gets client information published on the web.
Another big negative is that if we were ever to stop using Yext, the citations we purchased through Yext will be "unlocked" and basically lost.
Good integration with directory listings, but only a few of them are really important for your business.

Sprout Social 389
Social Media Management Software for Business
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What users mention about Sprout SocialSee all reviews
Very good analytics reports/ spreadsheets and nice publishing calendar. Excellent support service.
I love the reports and ability to have all social data in one place. The phone app is great, too.
It is very costly and can be difficult to justify the cost against the features that are available.

ShippingEasy 851
Powerful, Yet Simple Shipping Software
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What users mention about ShippingEasySee all reviews
ShippingEasy was great, tech support was top notch. They were more then happy to help me through the learning curves I encountered.
Its been great so far and the Help that I've received from support team and other reps that have helped me has been wonderful.
Loved support team, my shipping easy buddy!!! Thanks for not making me feel like your a robot or that im retarted hahaha.

Brand24 80
Track & engage online conversations relevant to your brand.
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What users mention about Brand24See all reviews
Brand24 is the best tool of all I have tested so far. It's intuitive, delivers high quality results and I love it.
It works great for tracking facebook, twitter, blog or any other social mention. All in all, it does a pretty good job.
Great way to track influence on all social medias with accurate results, I highly recommend this if you're involved in marketing.

ReviewTrackers 60
Review monitoring software for multi-location businesses
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What users mention about ReviewTrackersSee all reviews
We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most.
Great information and a huge time saver. A great product for a very reasonable price.
This software was really helpful and easy to use and we liked being able to have a tool to gauge our online presence.

Reputology 47
Review management for Google, Facebook and more
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What users mention about ReputologySee all reviews
Our clients also love using the review survey app. I love when our clients love the solutions we offer them.
We are very busy and to have all of this information filter to my e-mail is wonderful.
Fantastic Customer Experience - Easy Deployment and Integration.

NiceJob 57
Reputation management with reviews, social & SEO tools
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What users mention about NiceJobSee all reviews
The nicejob had done a great job in building a customer trust and with the help of nice job we are geting very NICE SEO.
I am very impressed with the initial induction process that nice job had.
Ve tried other software for getting reviews. At first I wasn’t happy with nice job ,but they’ve gotten much better since my first attempt.

Trustpilot 473
Customer review management platform for online businesses
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What users mention about TrustpilotSee all reviews
Our clients love our software so it is great to have a means that they can convey that in an unbiased forum and Trustpilot is just that.
Customer Service was really great. Really good to hear back from customers what they liked and what we should improve.
Great interface, good integration, powerful impact, great filtration, tagging options, good invites, managing is great.

RoomPriceGenie 9
Revenue management software for small & medium-sized hotels
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Sirvoy Booking System 174
Hotel reservation & property management system
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What users mention about Sirvoy Booking SystemSee all reviews
Great online based booking system with good compatibility and great service. Easy overview and a great calendar.
Brilliant knowledgeable, responsive and helpful customer service at all levels, extremely quick help every time.
What is there not to like! it has been great for us, it has allowed us to save on costs and the hassle of dealing with multiple products.

Jonas Chorum 2
Cloud property management system
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VRScheduler 45
Vacation rental & housekeeping management
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What users mention about VRSchedulerSee all reviews
My staff love the convenience of accessing information on the go, and I love how easy it is to schedule staff and move tasks around.
VRScheduler has been a great tool for our business and I am excited to see it in full swing this summer rental season.
It is robust and has wonderful features to customize your needs.

Uplisting 28
Short-term rental property management
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What users mention about UplistingSee all reviews
Wonderful Service and User Support. Once all onboarding was complete, time savings has been huge.
Great customer support and willingness to listen and help, as well as build new features based on clients feedback.
The guys are so helpful and improving all the time.

Maestro PMS 18
cloud PMS & on-premise PMS, browser & windows hotel software
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What users mention about Maestro PMSSee all reviews
Ll have to admit that in 9 years working in hotels that I've only used 2 PMS programs.
It is a great program to use for individual and group reservations.
It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting.

HotelFriend 3
Hospitality operations platform for hotel management
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Execu/Suite 3
Cloud-based hotel property management system
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Roomsy 21
Hospitality property management for hotels
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What users mention about RoomsySee all reviews
Beside that, it is very hard to find a flaw of this software.
Customer support is excellent and very responsive.
Try it and see for yourself, you're NOT going going to be disappointed.

WebRezPro 105
Cloud-based property management software
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What users mention about WebRezProSee all reviews
Our experience has been wonderful. Customers service from our main rep, has been amazing and service from the technical support is always great.
Good easy to use platform with some good data insights and the information is clearly displayed and the system is easy to navigate.
World Web Technologies puts out a great software with WebRezPro, but more important than that is the quality of service the company delivers.

SkyTouch Hotel OS 93
Hospitality Property Management System
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What users mention about SkyTouch Hotel OSSee all reviews
The only bad part is the occasional outages and the maintenance. During the mornings the system seems to run a little slower for some reason.
Sky touch is a very good system and is very highly recommended. Their customer service is amazing.
Overall the experience has been good. The fact that the program is web-based has been very useful.

FCS CosmoPMS
Hospitality property management system for small hotels
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FCS Voice
Voice and digital messaging solution for hotel businesses
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RMS Hotel 242
Cloud-based hotel management software
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What users mention about RMS HotelSee all reviews
I love the customer service, they are amazing, so quick, so good. Just the customer service alone is worth having this product.
I love that it is very customizable to your business and to each user. The support has been amazing and I couldn’t be happier.
Very happy with the product and extremely happy with the support we receive through Adreena.

Wishbox 7
Guest experience management for vacation rentals and hotels
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TRACK 5
Cloud based hospitality & vacation rental software
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Bookinglayer
Full software suite designed for camps and retreats.
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STS Cloud 63
Cloud-based software for sales & catering teams
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What users mention about STS CloudSee all reviews
Being able to put together a proposal that looks professional and polished in a matter of a few clicks is amazing.
The ease of using it, I have working knowledge of Sales Pro and Delphi, I like STS best.
The most disappointing was that the calendar did not correlate with my bookings.

Little Hotelier 1
Web-based reservation & accommodation management
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Hotelogix 142
Hotel management software for small & medium businesses
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What users mention about HotelogixSee all reviews
They have even harassed me about my negative reviews of their product. They are not a reputable company.
A great solution that can be easily understood by any layman. It is feature rich but at the same time, it can be easily understood by anyone.
Good value & great system for our small property, and excellent support team.

RoomKeyPMS 46
Local Experts, the Best Support
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What users mention about RoomKeyPMSSee all reviews
The user interface is terrible. It looks so outdated and customer service is terrible.
It offers great access through the internet. It's great that you can have SiteMinder work with RoomKey to sell to OTA's.
Arrivals and Departures reports do not have totals. There are a lot of good reports, but I believe the reporting could be better.

SiteMinder 88
Real-time marketing and management of online hotel bookings
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What users mention about SiteMinderSee all reviews
Having problem during a weekend. Oh, sorry we have no one in the office you can speak about, leave a message.
Unbelievable level of customer service, they are rude, arrogant and irresponsible.
To be honest, I am very satisfied using the product. Except on several occasion certain room.

innRoad 170
Complete hotel management solution with anytime cloud access
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What users mention about innRoadSee all reviews
Being honest is the best policy. If there is something you like or don't like about the software this is the best forum to discuss those issues.
Not only they resolve issues rather promptly, but they are always super helpful and polite. Latest changes also improved software for user.
I love that the agents go above and beyond to help with any questions any one may have. They are always so helpful.

Cloudbeds 119
PMS, Booking & Channel Management for Independent Properties
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What users mention about CloudbedsSee all reviews
This is a great property management system, Very complete with channel manager and booking engine. The channel manager is great, works perfectly.
Have been with Cloudbeds for almost a year now, and their uptime and continued operation has been outstanding.
Amazing customer service and their product does 99% of what I need. They're constantly making It better.

Clock PMS 2
Cloud-based hotel property management
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Lodgify 16
Vacation Rental Software with a Website Builder
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What users mention about LodgifySee all reviews
Excellent, quick tool to get up and running fast. Nice features, but additional enhancements will make it better.

Tripleseat 252
Sales & event management for hotels, restaurants & venues
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What users mention about TripleseatSee all reviews
Again very user friendly and huge help with all aspects of event planning. From lead conversion to execution an close out, super helpful.
Customer service is great, features and tools are great - almost everything is perfect. It makes working with 4 different locations so easy.
The software is easy to learn and very user friendly. It's great for the client to because they can interact with you through the software.

Our People 1
Engaging communications and training for today's employees
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DJUBO 3
360° integrated hotel management software suite
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What users mention about DJUBOSee all reviews
The ease of use with minimal hands-on training.

Storyclash 9
Social media monitoring tool for publishers & agencies
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OBI Brand Monitor
Media monitoring & reputation management platform
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re:spondelligent 2
Review management platform
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Hashtag'd
Social media content curation platform for brands & agencies
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Reputation Desk 4
Reputation management and review monitoring tool for firms
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SocialClimb 12
Online reputation & reviews management for medical practices
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ServiceGuru Kiosk 7
Kiosk solution for customer service feedback collection
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WebPunch 31
Online reputation management software
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What users mention about WebPunchSee all reviews
I have been using their services for several years and I have had no negative experiences. Therefore, I have no negative feedback at this time.
The format of is appealing and clear. The team behind the software is excellent.
In return we receive helpful feedback that helps us improve.

Reputation Loop 24
Ratings and reviews booster
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What users mention about Reputation LoopSee all reviews
I was looking for a reputation marketing system that is both simple to manage and powerful for my clients. This has been a perfect fit.
Superior customer service. Just an excellent product that I would recommend without hesitation to any organization.
The customer support is the very best that I have encountered ever. So responsive to any questions you may have.

quintly 5
Professional Social Media Analytics
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Bazaarvoice 1
Customer Reviews Solution
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Clarabridge CX Social 7
Customer Engagement & Insights for Social Brands
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ThoughtBuzz 3
Social Media monitoring and analytics
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Meltwater 2
Monitor, analyse & engage online conversations in real-time.
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Shopper Approved 5
Customer reviews and ratings software
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Feefo
Reviews and ratings management software
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Percolate 35
Campaign management & social publishing
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What users mention about PercolateSee all reviews
I also have problems with posting from Percolate to Facebook because I worry the videos won't work as well if posted through Percolate.
Occasional lags in refreshing but is usually fixed quickly without causing too much loss of time and slowing down production.
The platform really helps to streamline my daily sweeps and gives me great visibility to track all of our social channels efficiently.

Tagboard 5
The social search and display platform
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Savi Reviews 13
Review generation and response management for businesses
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FreshLime
Customer retention data platform
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BeAmbassador 4
BeAmbassador is great for your company of over 200 employees
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ReviewPush 3
Online review monitoring for multiple & single locations
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Snaptrends
Geosocial intelligence solution
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Demandforce 5
Marketing automation software for SMBs
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What users mention about DemandforceSee all reviews
They started to branch out into other fields too quickly and most of the information we were receiving was no longer related to the dental field.

RenegadeWorks
Reputation management and referral marketing software
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Provenance
Blockchain-based supply chain traceability app
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Akio
Multi-channel customer relations management platform
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Great Recruiters
Real-time candidate feedback platform for recruitment teams
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eEndorsements.com
Online reputation management software & service
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Mentionlytics
Social media marketing and mention tracking
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Preferrd 1
Professional reviews management with full Google integration
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SOCi
Social & reputation management for multi-location companies
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Synup 5
Online listings & reputations management
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WizVille 1
All-in-one customer feedback management platform
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RepuGen 5
Healthcare reputation & review management software
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AMZFinder 3
Amazon Review & Feedback Software for Amazon Sellers
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Hearsay Social 2
Social sales and marketing software
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Brandwatch 7
Enterprise social intelligence
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Falcon.io 34
Unified social media marketing and management platform
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What users mention about Falcon.ioSee all reviews
I think that it is a good tool but sometimes it feels overly complicated. I think it is great for working with large teams though.
It is one of the pricer choices, but you're paying for the overall experience, which is superb.
There are a few features that other social scheduling platforms offer that Falcon doesn't, and they are missed.