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Customer Alliance vs eZee Absolute Comparison

Overview

Customer Alliance is an online reputation & guest review management platform for the hospitality industry, with guest feedback...

eZee Absolute is an all-in-one hotel & property management system (PMS) platform for managing hotels effectively, even while...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$99.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$39.90/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(9)

5

4

3

2

1

7

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

171

68

12

4

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Pros

I like they have chat support and helped me today was awesome. It has many useful functions.
The functions and few features are great if we compare it to the pricing. Support provided by the Support guys are best in class so overall its an awesome combo.
It is a great advantage that we can integrate all our processes and it allows us flexibility in running our business remotely. I enjoy the competitive advantage that the hosted solution gives us.

Cons

Cons

There will always be some pain in changing systems particulalry from staff used to previous systems. The upside in this change is plentiful.
Complicated settings, it's hard to understand how some features work, complicated foreign language settings.
The eZee Absolute hotel app sometime slow and lag especially the notification page. Furthermore, it doesn't have the feature of making a reservation.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features23
  • 360 Degree Feedback
  • Application Integration
  • Audit Trail
  • Automated Scheduling
  • Automatic Notifications
  • Billing Rate Management
  • Booking Management
  • Channel Management
  • Collections Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Customer Experience Management
  • Customer Profiling
  • Email Marketing Management
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Invoice Management
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • POS
  • Permission Management
  • Price Management
  • Ratings & Reviews
  • Reporting & Statistics
  • Revenue Management
  • Role-Based Permissions
  • Room Booking
  • SEO Management
  • SMS Integration
  • Sales Analytics
  • Sales Reporting
  • Search Functionality
  • Social Media Integration
  • Surveys & Feedback
  • Visual Analytics
  • Website Integration
  • Total features22
  • 360 Degree Feedback
  • Application Integration
  • Audit Trail
  • Automated Scheduling
  • Automatic Notifications
  • Billing Rate Management
  • Booking Management
  • Channel Management
  • Collections Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Customer Experience Management
  • Customer Profiling
  • Email Marketing Management
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Invoice Management
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • POS
  • Permission Management
  • Price Management
  • Ratings & Reviews
  • Reporting & Statistics
  • Revenue Management
  • Role-Based Permissions
  • Room Booking
  • SEO Management
  • SMS Integration
  • Sales Analytics
  • Sales Reporting
  • Search Functionality
  • Social Media Integration
  • Surveys & Feedback
  • Visual Analytics
  • Website Integration

Integrations

  • Total integrations1
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • CartStack
  • Facebook
  • Google Analytics
  • Google Maps
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • ReviewPro
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • Wishbox
  • Xero
  • Total integrations2
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • CartStack
  • Facebook
  • Google Analytics
  • Google Maps
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • ReviewPro
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Customer Alliance vs. eZee Absolute

See how Customer Alliance and eZee Absolute stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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