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Customer Alliance Logo

Customer Alliance

4.4
(12)

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Reputation management for the hospitality industry

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(0)

Customer Alliance Features

Features Summary

Functionality

3.9

/5

12

Total features

20

2 categories

Customer Alliance features

Customer Experience Management
Customizable Reports
Multi-Channel Management
Multi-Language
Multi-Location
Ratings / Reviews
Reporting/Analytics
Response Management

Common features of Reputation Management software

AI/Machine Learning
API
Brand Tracking
Campaign Analytics
Campaign Management
Campaign Scheduling
Complaint Management
Content Management

Price starts from

200

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.9

/5

12

Price starts from

200

Per month

learn more

Total Features

20

Unique features

  • Surveys & Feedback

  • Review Monitoring

  • Response Management

  • Review Generation

Functionality

4.6

/5

351

Price starts from

ic-pricetag

No pricing info

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Total Features

96

Features in Common

7

Unique features

  • Discount Management

  • Multi-Channel Marketing

  • Availability Indicator

  • Housekeeping Management

Functionality

4.6

/5

298

Price starts from

20

Per month

learn more

Total Features

150

Features in Common

12

Unique features

  • Performance Metrics

  • Landing Pages/Web Forms

  • User Management

  • Reviews Management

Common Customer Alliance comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Boosted our performance!

Reviewed 5 years ago

It helps us to get better position on Tripadvisor and once we did we got more reservations thru them so we made more revenue

Pros

It have been very helpful to increase our Tripadvisor position, and to keep the company focused on the costumer.

Cons

That i i can´t answer to a review on CA and it automatically get posted on the site the review came from.

Vendor response

Dear Aladino, Thank you for your great review and really helpful reference. It is our pleasure to see such a good performance of our tools in your hotel and nothing motivates us more than the success of our clients. We are improving our tools constantly and will be happy to share the developments regarding your mentioned topics with you. Kind regards from Customer Alliance

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great software, some upgrade would be even greater.

Reviewed 5 years ago

Prices and reviews good owerview.

Pros

Easy to use. It would be great if some upgrades regarding price would be added. Revenue management; Would be good that we do not have to buy 4th system (PMS, Channel manager, Customer Allinace + revenue management system) could be all in Customer alliance

Cons

Some upgrades; f.e. that would recommend you the price according to competiton. Maybe more automatic function. It is nothing I like least.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Overall it is a good software but needs some improvement.

Reviewed 5 years ago

With Customer Alliance, we can easily follow what happens in our hotels. We can so the necessary steps for investments and create a strategy for review distribution.

Pros

Easy to use and the support is flexible. The cooperation with Tripadvisor, Holiday Check and Google is great.

Cons

The review post on Facebook appears with a strange picture we would like to personalize it. Some kinds of statistics are missing.

Vendor response

Dear Zsuzsanna, we would like to thank you for your honest words. Your review helps us to improve our services. We already forwarded your feature request regarding the statistics and Facebook to our IT department and have sent you some alternatives for the meantime. We hope that this satisfied you. We appreciate your kind words and are happy that you like our support and the easy usability, as well as the distribution and the analysis which always keeps you up to date. Kind regards from the whole team of Customer Alliance