Customer Alliance Features

Customer Alliance

Reputation management for the hospitality industry

4.78/5 (9 reviews)

Customer Alliance Feature Summary

  • Customer review platform
  • Review monitoring
  • Social media monitoring
  • Response management
  • Online reputation management
  • Review showcasing
  • 360 degree feedback
  • Application integration
  • Custom forms
  • Customer analysis
  • Multi-channel communication
  • Multi-channel management
  • Multi-language
  • Sales analytics
  • SEO management
  • Social media integration
  • Market analysis
  • Feedback management
  • Conversion optimization tools
  • Feedback collection
  • Ratings & reviews
  • Custom fields
  • Price management
  • Surveys & feedback
  • Custom pricing options
  • Customer experience management

Competitor Feature Comparison

360 Degree Feedback
API
Activity Dashboard
Application Integration
Collections Management
Conversion Rate Optimization
Custom Fields
Custom Forms
Customer Experience Management
Customer Profiling
Engagement Analytics
Feedback Automation
Feedback Collection
Feedback Management
Instant Messaging
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Price Management
Ratings & Reviews
SEO Management
SMS Integration
Sales Analytics
Social Media Integration
Surveys & Feedback
Visual Analytics
Website Integration
Learn moreCompare App
360 Degree Feedback
API
Activity Dashboard
Application Integration
Collections Management
Conversion Rate Optimization
Custom Fields
Custom Forms
Customer Experience Management
Customer Profiling
Engagement Analytics
Feedback Automation
Feedback Collection
Feedback Management
Instant Messaging
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Price Management
Ratings & Reviews
SEO Management
SMS Integration
Sales Analytics
Social Media Integration
Surveys & Feedback
Visual Analytics
Website Integration
Visit WebsiteCompare App
360 Degree Feedback
API
Activity Dashboard
Application Integration
Collections Management
Conversion Rate Optimization
Custom Fields
Custom Forms
Customer Experience Management
Customer Profiling
Engagement Analytics
Feedback Automation
Feedback Collection
Feedback Management
Instant Messaging
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Price Management
Ratings & Reviews
SEO Management
SMS Integration
Sales Analytics
Social Media Integration
Surveys & Feedback
Visual Analytics
Website Integration
Visit WebsiteCompare App

Customer Alliance Feature Reviews

7 reviewers had the following to say about Customer Alliance's features:

Nina Kuharic

Great software, some upgrade would be even greater.

2017-08-03

Prices and reviews good owerview.

Pros

Revenue management; Would be good that we do not have to buy 4th system (PMS, Channel manager, Customer Allinace + revenue management system) could be all in Customer alliance

Cons

Maybe more automatic function.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Aladino SAndoval

Boosted our performance!

2017-07-31

It helps us to get better position on Tripadvisor and once we did we got more reservations thru them so we made more revenue

Pros

It have been very helpful to increase our Tripadvisor position, and to keep the company focused on the costumer.

Cons

That i i can´t answer to a review on CA and it automatically get posted on the site the review came from.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CA Customer Alliance


Dear Aladino,

Thank you for your great review and really helpful reference.

It is our pleasure to see such a good performance of our tools in your hotel and nothing motivates us more than the success of our clients.

We are improving our tools constantly and will be happy to share the developments regarding your mentioned topics with you.

Kind regards from Customer Alliance

Read more
Zsuzsanna Tar

Overall it is a good software but needs some improvement.

2017-07-28

With Customer Alliance, we can easily follow what happens in our hotels. We can so the necessary steps for investments and create a strategy for review distribution.

Pros

Easy to use and the support is flexible.

Cons

Some kinds of statistics are missing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from CA Customer Alliance


Dear Zsuzsanna, we would like to thank you for your honest words. Your review helps us to improve our services. We already forwarded your feature request regarding the statistics and Facebook to our IT department and have sent you some alternatives for the meantime. We hope that this satisfied you. We appreciate your kind words and are happy that you like our support and the easy usability, as well as the distribution and the analysis which always keeps you up to date. Kind regards from the whole team of Customer Alliance

Read more
Alaa Hamid

now we working with since almost 2 years . good and helpful

2017-08-01

trusted feedback from our guest , and using the app on our hotel website to show our guest our quality performances up to date

Pros

good reports , easy to use , also with our guest whom subbasement comment there comment that the App it easy to use and it is clear

Cons

it is only working on PC will be better is you create an app working on the smart phones for us as hoteliers to follow our guest reviews at any time no need to wait until i back to my office to see

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CA Customer Alliance


Dear Mr Hamid,
thank you so much for your review.

We are very happy to have you on board since two years and that you are happy with the usability and the reports function. I immediately transferred your request regarding an app, which our clients can use to access our tool from mobile devices, to our product development team. We always are working on improving our software and services. The more customers are suggesting the same idea, the more likely an implementation will be. In the meanwhile we are offering a mobile version of our backend if you go over the web browser from your smartphone. Once again the whole team of Customer Alliance is thanking you for your lovely review and we are looking forward to continuing the good work with you.

Read more
jorge garibay

It is a great plataform to manage guest reviews

2017-07-27

I can administrate properly our guest reviews and follow up with my team

Pros

It is very easy to use, I receive email and just go in and reply to my guests, it is also easy to enter different channels, such as Google, trip Advisor, etc

Cons

It is confussing for the guest when doing a review, it is not clear if 1 is great or not and same with 5. I have received reviews where guest is very happy on his comments but on the scale it only gives us ones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CA Customer Alliance


Dear Jorge,
Thank you for your very positive review.

We are very happy to see that you make good use of our tools and see the very positive results.
Of course we will take your suggestions and observations into consideration and work on improving the ratings scale.

It is our pleasure to work together with the Hotsson Hotels and are always happy to help you with any problem or doubt you encounter.

Kind regards from Customer Alliance

Read more
Fabrizio FRANCO

good team, easy and effective

2017-07-27

The request for advice is easy to use.

Pros

A nice software to use. It did not exist before. The questions are precise for the opinions of the customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CA Customer Alliance


Dear Mr Franco,
we really appreciate your wonderful words.

The whole team of Customer Alliance is thrilled about your fantastic review. Please don't hesitate to contact us, if you need anything in the future.

We wish you a lot of friendly reviews from your guests and continued with our tool.

Customer Alliance

Read more
Marcos Kasselakis

Good feeling easy to use and easy to Easy to use and easy to educate others to use.

2017-07-31

Pros

Easy to use. Easy to educate others to use

Cons

I dont like that it cannot collect reviews for separate villas under un umbrella name, so I have to choose just one's villa reviews.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more