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GraceSoft Easy InnKeeping Logo

GraceSoft Easy InnKeeping

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Property management solution for the independent hotel

(7)

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GraceSoft Easy InnKeeping Features

Features Summary

Functionality

4.4

/5

54

Total features

93

6 categories

GraceSoft Easy InnKeeping features

API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
Appointment Management
Availability Indicator
Availability Management

Common features of Reservations software

API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
Appointment Management
Availability Management
Billing & Invoicing

Price starts from

69

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

54

Price starts from

69

Per month

learn more

Total Features

93

Unique features

  • No unique features

Functionality

4.7

/5

916

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

126

Features in Common

86

Unique features

  • Real-Time Analytics

  • Content Management

  • Inventory Control

  • Referral Management

Functionality

4.6

/5

382

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

144

Features in Common

86

Unique features

  • Website Analytics

  • Website Publishing Options

  • Price Optimization

  • Customer Accounts

Common GraceSoft Easy InnKeeping comparisons

GraceSoft Easy InnKeeping logo
WebRezPro logo
GraceSoft Easy InnKeepingvsWebRezPro

Reviewers who mentioned features said:

DA
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Diane A.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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An exceptional business tool for the small innkeeper or B&B owner

Reviewed 6 years ago
Pros

The software is easily customizable to suit your own hospitality business needs. It helps me keep track of my bookings, invoices, income, form letters, customer lists, etc. I t will even compute the applicable hotel taxes for me. When I have an issue, a quick call to their support team gets it straightened out asap. The first year I was in business, I kept track of all my bookings, billing, payments, reservations, cancellations, et cetera, on an Excel spreadsheet. That proved to be too cumbersome and labor intensive. Regular hotel/motel software was too "big" for my small retreat business, and it was some time before I came across Easy InnKeeping. This software has saved me many hours of "reinventing the wheel" and for that, it's very reasonable price is well worth it!

Cons

Sometimes it can be sluggish, but it might be my connection speed which can fluctuate (or maybe I'm just impatient). Customizing the html in the various form letters can be tricky, but the support team has been very helpful in figuring it out for me. Sometimes I have trouble assigning "codes" to new items I offer. I try to re-assign codes I don't use, for new things, and it won't let me just overwrite the original assignation. The only other thing I've had an issue with is sometimes it randomly 'denies access' to certain elements on the Billing page, even though I'm the only one that uses the program. However in that instance, I've found workarounds that avoid it.

BH
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Barry H.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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it makes managing a number of condos much easier

Reviewed 7 years ago

it makes keeping reservations alot easier to keep track of.

Pros

colorful graph=like reservation calendar with multiple options for each reservation so easier to tract what the status is with a renter

Cons

it does not sync with VRBO or the other rental; website I use for listings makes it non friendly for my budget or my time to pay someone to fill in multiple calendars on multiple sights. Is does not print a color copy of the calendars for my staff and cleaning company making it harder for everyone in my employ to follow. Is a bit pricey for what I use it for considering that pricing is coming down on alot of software. I basically use the calendar system, would see alot more value if I used all the functions so my bad to a point.

Vendor response

Dear Barry, Thank you for your feedback! We understand your needs, and have interest from other clients as well in VRBO integration. Our team is working on an interface with VRBO, and we will let you know when that is available! Thank you for choosing Easy InnKeeping

CM
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Conrad M.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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As a standalone it's pretty good BUT if you connect to Expedia, beware!

Reviewed 9 years ago

I've been on this for about 5 months now and it was a toss up between WebRezPro, and I'm wondering if I should have gone with the latter. Neither company could convert my data from Rezovation besides the customer table, so I lost a decade of history. I went with Easy Innkeeping because they had the ability to set up a different child/adult extra person rate. It's amazing how many software packages...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hello Matt, It is unfortunate that your experience with Easy InnKeeping was not upto your expectations. It is our continuous endeavor to enhance client satisfaction. We value your feedback as it has helped us to greatly improve Direct Connect functionality through our channel manager and have made some remarkable progress along the way. We look forward to the opportunity to service your property again in the future. Team EIK

PA
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Paula A.

1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software for Running Your Guest Lodging/Vacation Rental Business

Reviewed 7 years ago

I have been using this product for running my vacation rentals and b&b for over 15 years. Although I use a variety of booking services, Easy Innkeeping is my master software for managing reservations, running financial reports and coordinating cleaning services for my properties. Can't live without it!

Pros

Visual view of bookings across units by month.

Cons

Sometimes a bit finicky on my iphone. I use 90% of time on my laptop and use ipad for bookings when I am mobile. The size of the ipad is perfect for the monthly view graphic which is a wonderful way to check availability when away from home.

MW
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Matthew W.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Company and Excellent System

Reviewed 8 years ago

I love most of the system. I bought it years ago because of its ease of use and style. I needed something with icons and pictures that would trigger my memory! 2 small issues. Guest Name field won't accept anything with hyphens or extra marks. So hyphenated names or names with umlauts etc never work. It's very odd. Secondly the viewing pain for CC done allow one to use when updating a payment or refunding. I have to pull out a paper to write the number down, then retype it into the field. Seems like there should be an easier way.

Pros

Ease of use. Colors and icons are clearly visible.

Cons

Name field won't allow hyphens or any marks.

MM
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Millian M.

Information Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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EZI is very good for the use that I have for it, a whole different category than just a hotel.

Reviewed 7 years ago

That I am able to make reservations and send from any of my devices and adapt the software to what I actually need.

Pros

The software is very good for the use that I have for it. I used it in a different category than what it is actually set up for and so far up to now I have been able to adapt it for my needs.

Cons

Hi the new templates are a little bit confusing to someone that does not have all the technology and up to date features that has been recently installed.

AL
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Amy L.

Hospitality, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Works for my company

Reviewed 7 years ago

Convenience for Owners and staff. Works with our online website to show rooms that are sold out. The staff is easy to use it and the live chat option is great.

Pros

The quick add feature is nice. Additionally, we have enable automatic email confirmations in our system to be send.

Cons

Sometimes the names and emails for the guests profiles aren't recognizable. I have had to submit a few work orders for this.

AC
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Amy C.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Awesome software

Reviewed 8 years ago

I moved this little inn from pencil and paper to having software. It has been a great experience getting everything online. The improvements that they continue to make keep making this more and more user friendly. I have recommended it several times and will continue to do so.

Pros

It is very user friendly.

Cons

Some of the changes that have been made were not made known to the users, so when we tried to make changes in a reservation it wouldn't allow it.

TD
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Todd D.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use and good response time from service dept

Reviewed 7 years ago

Managing our bookings in real time

Pros

Ease of use for staff. Like the color coding option for us to differentiate bookings and situation at our Inn

Cons

How the reservations don't map well for Third Party bookings. Reservations will put guest in different rooms if they are a multi night booking and then we have to move them back around to get them in one room

DA
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Diane A.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The program isn't set up to handle the way I book for my retreat. But the team customized it for me!

Reviewed 7 years ago

Previous to using EasyInnkeeping, I was using Excel + Quickbooks + Google Calendar. This makes life SO much easier!

Pros

Tech support - 9 years ago when I started using the program, I had difficulty customizing it to handle the parameters for my retreat facility. The team was able to give me workarounds that make it work for me!

Cons

Sometimes it doesn't work the way I expect it to - sometimes status on the calendar doesn't show properly. I experience a little bit of difficulty editing the confirmation letters.

AB
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Alix B.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very happy with this product

Reviewed 2 years ago
Pros

Easy InnKeeping has made a huge improvement to our processes for scheduling and managing reservations. It is fairly intuitive to use, good functionality for creating and changing reservations, emailing guests, etc. I appreciate that the support staff is available, listens to suggestions and generally responds quickly.

Cons

The setup process was challenging and I could have used more and better training and follow up from the sales team during that process. Once we were up and running, it has been pretty smooth sailing but getting to that point was frustrating. Worth it in the end I would say as I have been overall very happy with the product.

Vendor response

Thank you Alix for your review. We hope to keep the upgrades coming.

GI
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Genesis I.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I like Gracesoft Easy Innkeeping continued improvement quality

Reviewed 3 years ago

I have been using the software product for running my hotel business for two years. The software meets all of my needs coupled that the software customer support is excellent and saves time. I like the way it sends quick confirmation reports to our customers. The recent interface with VRBO upgrade shows they are constantly improving the software. Recommending it to new users to try, it will easy their business stress.

Pros

Reservations can be done across all devices like phones, computers, iPads etc.

Cons

Changes in reservation when made, sometimes seems difficult to do because of up to date features that has been installed.

DD
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Donna D.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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No fuss software

Reviewed 6 years ago

Easily accessible software over many platforms. If you have an internet connection, you're in.

Pros

The interface with Easy WebRez. The ease of use. The array of options available for your facility, regardless of size.

Cons

Has proven impossible to download all of MY data, on need. The inability to set seasonal rates by month/day only. Must redo every year and sometimes online bookers slip through with the off season rack rates.

LW
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Lee W.

Hospitality, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Just ok

Reviewed 7 years ago

I mean over all it is convenient. If I am at home I am able to review the system without any issues. My team finds it easy to use and manage.

Pros

Server based, works in all browsers, goodnreporting, adding users is easy, room descriptions are nice

Cons

Room blocks are so hard to use and move forward with. There is no consistency between quick reservations and full reservation screen.

LF
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Linda F.

Real Estate, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Before EasyInnKeeping my business was a disaster. It was difficult to keep track of reservations.

Reviewed 7 years ago

Helps me stay organized. Easy to use.

Pros

I like the fact that I can see everything on one page. There are many features that I haven't used yet, but will be using them because of their functionality.

Cons

One thing I've found that I don't like is that I can't change the name of the guest without deleting the reservation and re-creating it.

SR
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Sandra R.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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OK

Reviewed 7 years ago

Organize reservations work.

Pros

User Friendly It was easy to set up. It is easy to use and visually easy to understand. For poeple that are not that computer literate, can be used immedately.

Cons

Glitches that do not allow you to perform certain tasks. such as not being able to get all fields in the reports.

TD
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Todd D.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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General Manager

Reviewed 7 years ago

Been a good relationship with EZ Innkeeping. Support is good and responsive. Need to fix some elements of Direct Booking to make smoother for customer

Pros

Ease of use and mobility

Cons

Improve Direct connect issues to avoid overbookings. Also how multi day bookings get slotter into multiple rooms makes more work for customer and causes some confusion

SM
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Sahidur M.

Hospitality, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very easy to access and use

Reviewed 7 years ago
Pros

You can check pretty much everything and status recode etc. Printable. It has also inventory control provisions.

Cons

Not really. But one thing I should really like say that in the of enter the guest information need to click at least 2 times . If it fixed it will be the best software in the market.

GE
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Gisela E.

Consumer Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Never had a problem using Easy InnKeeping since our company has started using it.

Reviewed 7 years ago

Easy to use for our company. No double booking.

Pros

It is really easy to use. Easy to add and delete reservations. Especially months in advance. All updates have also worked great. I don't have any issues with Easy InnKeeping. Everything has worked great since our company has started using it.

Cons

No cons were added to this review

LH
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Lori H.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Never had any issues that customer service did not promptly help to fix.

Reviewed 7 years ago
Pros

System is very easy to train new staff on. Reporting and making changes on system is very easy. Love that I can auto generate letters to each & every guest!

Cons

No cons were added to this review

MR
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Martha R.

Recreational Facilities and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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I would prefer more attention to customer service. If I call, it's important.

Reviewed 7 years ago
Pros

I like that my volunteers, who are often elderly and computer illiterate, can operate the program with relative ease.

Cons

When the new interface came online, I was unable to make changes to the Set Up. One of our necessary reservation letters also began printing on two pages. We send this to all renters and it MUST be on a single page. I have contacted Gracesoft multiple times over about a two week period and the issue still has not been addressed. I can't imagine that a problem with spacing is a major programming task.

Vendor response

Dear Martha, Thank you for your the feedback. We apologize for the difficulty in getting a timely response from our team. Recently, our personnel in the office near Houston was out a few days due to Hurricane Harvey, which may have contributed to the delay. Our customer support will be getting in touch with you to address the issue as quick as possible. Thank you for your patience.

MD
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Mark D.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very user friendly site with a great support team. Always able to reach them when I need assistance.

Reviewed 7 years ago
Pros

The software is easy to use. I like the calendar feature to see my availability. The reports are also a big help to plan for upcoming weeks.

Cons

Sometimes difficult to use features on my mobile device. I think a more simple way to block rooms on my mobile device would be helpful.

JB
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Joyce B.

Hospitality, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GraceSoft Easy InnKeeping Review

Reviewed 2 years ago

Great exoerience.

Pros

Easy to reservation creation and management system

Cons

Printing out schedules by month or other time periods to one page.

AB
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Ashton B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Truly Amazing Customer Care

Reviewed 11 years ago

We are so happy with the service and attention we have received from Easy Inn Keeping since we purchased the software. We have a very unique product that required a lot of time, custom changes and care. The associates at Easy Inn Keeping always went above and beyond to help create a solution that would work well for our business. They were very patient, knowledgeable and kind. The actual software...

Pros

No pros were added to this review

Cons

No cons were added to this review

BH
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Brad H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Thanks for the support

Reviewed 13 years ago

Highly recommend Gracesoft for your property management, booking and all your resort related software.

Pros

We recently shopped the internet and interviewed countless lodge owners in an effort to find the perfect application for us to convert to. We found it with Gracesoft and Easy Innkeeping. The entire staff knows us and never is too busy to stop and help. The owner actually came to see us one day, just to help understand what we were all about. Thanks Gideon. Yall are doing a great job and thanks for all the help.

Cons

Point of sale integration, which Gideon is working on and we want to be a test site for it.