GraceSoft Easy InnKeeping Reviews

The software is easily customizable to suit your own hospitality business needs. It helps me keep track of my bookings, invoices, income, form letters, customer lists, etc. I t will even compute the applicable hotel taxes for me. When I have an issue, a quick call to their support team gets it straightened out asap. The first year I was in business, I kept track of all my bookings, billing, payments, reservations, cancellations, et cetera, on an Excel spreadsheet. That proved to be too cumbersome and labor intensive. Regular hotel/motel software was too "big" for my small retreat business, and it was some time before I came across Easy InnKeeping. This software has saved me many hours of "reinventing the wheel" and for that, it's very reasonable price is well worth it!

Sometimes it can be sluggish, but it might be my connection speed which can fluctuate (or maybe I'm just impatient). Customizing the html in the various form letters can be tricky, but the support team has been very helpful in figuring it out for me. Sometimes I have trouble assigning "codes" to new items I offer. I try to re-assign codes I don't use, for new things, and it won't let me just overwrite the original assignation. The only other thing I've had an issue with is sometimes it randomly 'denies access' to certain elements on the Billing page, even though I'm the only one that uses the program. However in that instance, I've found workarounds that avoid it.

colorful graph=like reservation calendar with multiple options for each reservation so easier to tract what the status is with a renter

it does not sync with VRBO or the other rental; website I use for listings makes it non friendly for my budget or my time to pay someone to fill in multiple calendars on multiple sights. Is does not print a color copy of the calendars for my staff and cleaning company making it harder for everyone in my employ to follow. Is a bit pricey for what I use it for considering that pricing is coming down on alot of software. I basically use the calendar system, would see alot more value if I used all the functions so my bad to a point.

Dear Barry, Thank you for your feedback! We understand your needs, and have interest from other clients as well in VRBO integration. Our team is working on an interface with VRBO, and we will let you know when that is available! Thank you for choosing Easy InnKeeping

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Hello Matt, It is unfortunate that your experience with Easy InnKeeping was not upto your expectations. It is our continuous endeavor to enhance client satisfaction. We value your feedback as it has helped us to greatly improve Direct Connect functionality through our channel manager and have made some remarkable progress along the way. We look forward to the opportunity to service your property again in the future. Team EIK

Visual view of bookings across units by month.

Sometimes a bit finicky on my iphone. I use 90% of time on my laptop and use ipad for bookings when I am mobile. The size of the ipad is perfect for the monthly view graphic which is a wonderful way to check availability when away from home.

Ease of use. Colors and icons are clearly visible.

Name field won't allow hyphens or any marks.

Updates all the time. Color coding. Guest functions are easy to setup. Live chat is nice. It is easy to update the profiles.

Customer support can be difficult sometimes. Some of the functions are not the best. Group bookings aren't easy.

Dear Lauren, Thank you for your feedback. We are working on some design changes to make group bookings more user friendly.

The software is very good for the use that I have for it. I used it in a different category than what it is actually set up for and so far up to now I have been able to adapt it for my needs.

Hi the new templates are a little bit confusing to someone that does not have all the technology and up to date features that has been recently installed.

It is very user friendly.

Some of the changes that have been made were not made known to the users, so when we tried to make changes in a reservation it wouldn't allow it.

The quick add feature is nice. Additionally, we have enable automatic email confirmations in our system to be send.

Sometimes the names and emails for the guests profiles aren't recognizable. I have had to submit a few work orders for this.

Ease of use for staff. Like the color coding option for us to differentiate bookings and situation at our Inn

How the reservations don't map well for Third Party bookings. Reservations will put guest in different rooms if they are a multi night booking and then we have to move them back around to get them in one room

Easy InnKeeping has made a huge improvement to our processes for scheduling and managing reservations. It is fairly intuitive to use, good functionality for creating and changing reservations, emailing guests, etc. I appreciate that the support staff is available, listens to suggestions and generally responds quickly.

The setup process was challenging and I could have used more and better training and follow up from the sales team during that process. Once we were up and running, it has been pretty smooth sailing but getting to that point was frustrating. Worth it in the end I would say as I have been overall very happy with the product.

Thank you Alix for your review. We hope to keep the upgrades coming.

Tech support - 9 years ago when I started using the program, I had difficulty customizing it to handle the parameters for my retreat facility. The team was able to give me workarounds that make it work for me!

Sometimes it doesn't work the way I expect it to - sometimes status on the calendar doesn't show properly. I experience a little bit of difficulty editing the confirmation letters.

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We are pleased to receive feedback. We have always valued client feedback in the continued improvement of Easy InnKeeping software services. Our core product, Easy InnKeeping has been in the market since 1999, and the features you are referring to as `excelling¿ I would guess refer to some of those features. According to our records, you did have some challenges with implementation of a newer interface...

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Reservations can be done across all devices like phones, computers, iPads etc.

Changes in reservation when made, sometimes seems difficult to do because of up to date features that has been installed.

The interface with Easy WebRez. The ease of use. The array of options available for your facility, regardless of size.

Has proven impossible to download all of MY data, on need. The inability to set seasonal rates by month/day only. Must redo every year and sometimes online bookers slip through with the off season rack rates.

User-friendly, great price, help is always available in a short time.

Good enough for the price. Could be more features.

Thank You so much for using our system for a long time. We value your feedback

Ability to enter reservation via cell phones, iPads, etc. while away from our B and B

Capturing customer data into excel to perform analysis on my own ... but I have not discussed this with customer service.

Server based, works in all browsers, goodnreporting, adding users is easy, room descriptions are nice

Room blocks are so hard to use and move forward with. There is no consistency between quick reservations and full reservation screen.

I like the fact that I can see everything on one page. There are many features that I haven't used yet, but will be using them because of their functionality.

One thing I've found that I don't like is that I can't change the name of the guest without deleting the reservation and re-creating it.

User Friendly It was easy to set up. It is easy to use and visually easy to understand. For poeple that are not that computer literate, can be used immedately.

Glitches that do not allow you to perform certain tasks. such as not being able to get all fields in the reports.

Ease of use and mobility

Improve Direct connect issues to avoid overbookings. Also how multi day bookings get slotter into multiple rooms makes more work for customer and causes some confusion

You can check pretty much everything and status recode etc. Printable. It has also inventory control provisions.

Not really. But one thing I should really like say that in the of enter the guest information need to click at least 2 times . If it fixed it will be the best software in the market.

It is really easy to use. Easy to add and delete reservations. Especially months in advance. All updates have also worked great. I don't have any issues with Easy InnKeeping. Everything has worked great since our company has started using it.

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User friendly

Not being able to produce the reports I need.

Easy to use. Integrates with our website so customers can book on line.

When entering data, refresh rate can be slow. For example, when entering a reservation, refreshes after entering data in each field, rather than after the information for the reservation is completed.