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Elina

Property management software for making growth easier

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Elina Features

Features Summary

Functionality

4.4

/5

52

Total features

69

4 categories

Elina features

API
Activity Dashboard
Availability Indicator
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
CRM

Common features of Property Management software

ACH Payment Processing
API
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
Background Screening
Calendar Management

Price starts from

50

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

52

Price starts from

50

Per month

learn more

Total Features

69

Unique features

  • Online Payments

  • Recurring/Subscription Billing

  • Tenant Tracking

  • Self Service Portal

Functionality

4.6

/5

295

Price starts from

3

Per month

visit website

Total Features

76

Features in Common

40

Unique features

  • Rental Management

  • Email Marketing

  • Group Reservations

  • Site Maps

Functionality

4.6

/5

294

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

96

Features in Common

62

Unique features

  • Real-time Updates

  • Multi-Channel Marketing

  • Channel Analytics

  • Built-in Accounting

Common Elina comparisons

Elina logo
WebRezPro logo
ElinavsWebRezPro
Elina logo
Guesty logo
ElinavsGuesty

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Product is everything I needed and more. Great support team. I'm a really happy customer.

Reviewed 4 years ago
Pros

My self-catering complex has 12 cottages available for holidays & for short-term rentals, so was needing a system to cope with stays between 2 days - 3+mths. After much research, I selected Elina and couldn't be more pleased. Elina, together with a new website, has increased my booking and we are now operating at over 95% occupancy April - October and 90% occupancy annually. The best features for...

Cons

- Would be good to have a mobile-responsive system, so that working off-site on an iPad, or iPhone is easier. - The back-end property management system is looking a little dated and therefore doesn't reflect/promote the quality of the excellent functionality - Lots of clicking between screens when making a reservation manually - Marketing tool is not as swish as it could be. As I understand it, there are plans to improve all/most of the above though, which would be great.

Vendor response

Fiona - thanks for the review. Really pleased we have another satisfied customer!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Feature rich PMS and Booking Engine

Reviewed 2 years ago

Like all migrations, Moving to Elina was painful to begin with. However, once we got to know the system its fast, quick and intuitive, and has been getting even more so with the user interface improvements that have been rolled out over the last 12 months

Pros

Elina is incredibly feature-rich. It delivers most of the requirements of a dedicated Property Management System and while also being a powerful Booking Engine. The redesign of the booking engine last year produced a very powerful sales process for guests making bookings online. A strong relationship with STAAH makes the integration for channel management quick and easy.

Cons

The accounting and invoicing modules need updating, something that the team at Elina have been working on in the last year. The customer support team are lovely, very very helpful and know their product inside out. To maintain the level of support as they do means that response times can suffer sometimes in busy periods. They do however always deliver a resolution!

Vendor response

Thanks for writing a review and highlighting the importance of reservations, guest and company data - which is kept for the duration of a customers time with elina and is exportable via excel or API. We know how important and valuable you data is and hope you are now nuturing your data in elina

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Due you due diligence and ask for a live view rather than a demo report

Reviewed 2 years ago

When we reached their CEO to hear our problems rather than listen and understand he turned the system off! In they end they wanted to reach a financial settlement on the basis we do not leave any reviews about the system not functioning. We pleasantly declined and wanted to warn potential customers from wasting their money and time on false promises.

Pros

The product simply does not function and causes more errors in your reportings. There are no Pro due to this.

Cons

1) Owners Report- Does not work. The system can not give you the basics, ask them to show you a Room Revenue for a single property from Airbnb, Booking.com and Expedia- It does not happen. Don't fall for the demo report ask them to show it live. Their solution to us was to manually adjust the entries in the system to get a correct report for owners. Do not also believe that it will be upgraded,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great choice

Reviewed 2 years ago

The team is great, constantly coming up with improvements and they actually listen to feedback and implement it. Great support and understanding from them during COVID19 times.

Pros

A fantastic software. We use it for a company that operates both in the apartment and the hotel world and across multiple geographies with varying tax rules. Elina is smashing it - once it's set up properly, it's a breeze. From day-to-day operations to reports and 3rd party integrations (payment gateways, RMS, custom housekeeping app). Take your time to plan out full set up with them inc. marketing and auto communications - it will save you hours and hours of work every week so it's worth understanding it fully and planning out for it. Overall, outstanding software and partnership.

Cons

Nothing, really. There were some points on design and usability but they addressed it with one of their recent new releases.

Vendor response

Karol, Thank you for making time to review elina

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Elina PMS - recommended

Reviewed 2 years ago
Pros

- management is supportive of implementing new integrations or improvements from their customers. This is a flexible approach you wouldn't get with larger companies - ability to automate key tasks and reduce manual processing - constantly improving and updating - support team is very quick to respond - generally reliable, no major issues - company understands challenges facing hotels and they can support overcoming these e.g. tools and strategies for driving more direct bookings

Cons

- focus on making the system more user friendly, reducing the number of steps needed to complete a task/transaction. This is improving and we have have seen positive steps forward here. - initially we didn't have much interaction Elina and we were left to get on with things, so felt we missed out on learning more about what more the product could do, but the approach has changed in recent times and we have received much more proactive support

Vendor response

Louisa, thank you for making time to review elina!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to use software with great support

Reviewed 4 years ago
Pros

We particularly like that the back end management system is quite simple and easy to use and the booking calendar has become invaluable. We've used other systems in the past which were more complicated however this suited out needs much more as it's not overcomplicated - it just does what it needs to do well. The on boarding training and ongoing support is also very good. When we had our initial training it was very thorough and we felt we had a good understanding of how to use the system and also how to make it work for us. When we have any questions or problems they are dealt with quickly and the support team are helpful and friendly and know their product. Again this is very different from past experiences!

Cons

There are some elements of the accounting which need improvement as it doesn't cope very well when a booking is shortened. As a serviced apartment operator we take payment in advance and this is a problem we've found with a lot of systems.

Vendor response

Alexandra - thank you for your review. Pleased to hear that Elina is easy to use and the booking calendar has become invaluable for your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Move in Technology we ever made!

Reviewed 6 years ago

What can I say, in the digital revolution there are so many companies offering the next best thing in property management systems that it can become a headache choosing the right software for you. All I can say is with Elina - there is no more blurred vision, the software offers exactly what we require, tailored to our needs, providing us with the best information about our guests and allowing us to...

Pros

Evrything, the ease of use, clever marketing, pricing platforms that work, this system really works for trying to take some % back off the OTA's

Cons

the fact that we didn't go ahead sooner.

Vendor response

Craig - thank you for the superb review! Really thrilled to hear Elina has been the best move in tech you have made!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Hospitality PMS that ticks all the boxes

Reviewed 5 years ago

We have worked with other PMS products in our hotels the past - (some of them from name brands) - but Elina is so much better and at a very competitive price. Their "hands on" management style and excellent customer service is very reassuring for us as owners, and for our staff.

Pros

As owners we like to be able to monitor the business, day to day. Elina gives us lots of options to accomplish just that. Elina is reliable and the staff love the functionallity and efficiency. We have had the software in our hotel for 5 years now, and never experienced a problem.

Cons

Over the years we have requested that Elina added some features that we felt were missing, and this was promptly done and is now an integral part of the software. A good PMS is never "static", but needs to be in constant development in partnership with the users to keep up with the ever changing market.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Multi Property Management Software

Reviewed 6 years ago

After trying some other Property Management Software we came across Elina. This is one of the best multi-Property management software on the market. It totally changed our lives and we were finally able to manage our own properties stress free. The software is easy to use, offers channel manager synchronisation along with the payment gateway and accounting software. Siggi & Jeff have been a great...

Pros

Work flow - offers a well designed booking engine connectivity with Channel Manager Elina Concierge Team - Great customer support and constantly adding new improvements Good value for money

Cons

None

Vendor response

Emmanuel - thanks for the superb review. Really pleased to hear Elina has made operations easier for your business. Highly appreciate it!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The product is ok, but is complicated to use and with rigid limitations. Customer service, forget it

Reviewed 4 years ago
Pros

This suite aims to offer you a comprehensive package, an all in one solution for your hotel needs. They offer a lot of features and if you consider how many they are and how costly they can be if you purchase them separately one by one, the price is not even bad. They make constant improvements and they keep everything in order. being an old time customer, however, over the years I have witnessed...

Cons

The software has its pros and cons as I have already said, you can get the pros without taking the cons onboard. What I find was really bad is customer service. I don't complain too often, but the last time I did - and I believe it was for a right reason - they eventually deleted the ticket itself and dropped it I am learning the hard way, that software developers really don't have any knowledge of...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An efficient system with excellent support from the team.

Reviewed 5 years ago

The Elina software allows me to run my business smarter, saving money on administration staff, saving time on manual processes and automates our banking and charging processes.

Pros

It becomes a central place for all our guest information. We know all our bookings, guest details and invoicing are to hand. When I took time out to review how time we were spending on manual processes, I realised that using Elina, which can do these tasks for us would save a lot of time. Automation has become a priority so we can free up to spend on growing our business.

Cons

Because it is a large shift from not using any software to selecting a dedicated serviced apartment product like Elina, the most challenging element was committing the time to manage the change process. This has been made easier by the help and support of the Elina team. We changed to Sagepay payment gateway to work with Elina. It would have been great if Worldpay was integrated.

Vendor response

Carly - thank you for making time to review Elina. We really appreciate your kind feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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From The beginning the Elina team have been fully hands on to get us up and running smoothly.

Reviewed 4 years ago

Total property management functionality and ease of use and all data required to efficiently operate our business.

Pros

The system is very user friendly, quick to pick up and functionality wise has many features that are tailored to our needs and more. It can be accessed on mobiles and tablets and laptops anywhere in the world which is ideal for our needs.

Cons

Nothing really. There have been sometimes when the system runs slow, this was mainly at upgrade times.

Vendor response

Iqi - thank you for your kind review. Pleased to hear that Elina has helped you with your total property management functionality running efficiently.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to use software, perfect customer support

Reviewed 6 years ago

We started our serviced apartments business from scratch in 2015 and would not have been able to do so without "Elina", our PMS of choice. I can highly recommend having a partner that offers you a state of the art, responsive design website with a very easy to use CMS as well the perfectly matching hotel software. You can either learn how to use the software by following the detailed online guides...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Christoph - thanks for the superb review! Thrilled to hear using Elina has been the best choice you have made!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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2 years using Elina on the Chilean Market (South America), operating lodging & renting for Apts.

Reviewed 4 years ago

To permit know rnakings and comments abput SW´s

Pros

Easy to use and operate. Great support to improve Sales Incomes and Operations. So friendly to set up and manage different type of properties (sizes, beds, prices, availabilities among others). Features as marketing tools, booking engine, distribution channels management and BI reports are really usefull to manage in the best way properties and their potential to generate profit and value to business.

Cons

Implementation of "local" on line payment platforms has to be faster in order to start operating with the entire operative platform and features from the beginning

Vendor response

Ricardo - thank you for your review. Pleased to hear Elina has become a great value to your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All-round excellent PMS with great support from the Elina Team

Reviewed 5 years ago

Too many to mention.

Pros

- this is a fully integrated software - PMS - linking to various different channel managers, payment gateways. - good booking engine - mostly everything is can be automated - very good support team - both through email and phone - support team know the industry well and provide not just technical support - but real value-add to your business

Cons

Nothing significant. On rare occasions response from support can be a bit delayed when they are busy.

Vendor response

Anand - thanks and it's a plasure working with you and the team at Club Living

Overall Rating
  • Value for money
  • Ease of use
  • Features
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Elina is one of our two main booking systems.

Reviewed 5 years ago
Pros

Speaking as an accountant who uses the system for reporting purposes: On the whole it is easy to use Reports can be exported to Excel Customer service team is responsive and helpful

Cons

Speaking as an accountant who uses the system for reporting purposes: I think the weakest part of the system is the debtor reporting. I am told that this is being addressed and look forward to seeing the changes.

Vendor response

Suzanne - thank you for your review. Pleased to hear Elina is easy to use for your reporting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A PMS That Delivers

Reviewed 5 years ago

We have been using Elina for 3 months now and it has helped us scale up and double our apartment portfolio from 6 to 12. Elina has enabled us to systemise many parts of our business including Check in management, housekeeping management, guest payment and rate adjusting with ease. We have found the system very easy to navigate around and is supported by easy to follow training videos. If the videos fail the Elina Concierge service is outstanding. Email support response is usually within the same day and any bugs or issues are resolved in a very timely manner. We had tried and tested some other PMS's, nothing has come close to this for our current and future requirements. We highly recommend Elina, save yourself time, there's no need to shop around. Elina does it all!

Pros

Easy to navigate, looks great and has comprehensive functionality.

Cons

We're still not using it to it's full potential. Also the marketing suite does not deliver our requirements.

Vendor response

Hi Mike - thanks for your review of Elina. We appreciate the kind words and take the feedback on integrations and costing on board. Something we are working on currently

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best support team!!

Reviewed 6 years ago

We are all so grateful to Elina team, they are always there to help, explain and they listen to every need, every idea is important! From marketing support, to online new features to improve the service thank you Siggi, Christopher, Eline and Jeff. Keep up the good work!!

Pros

Easy to manage, capable to fulfill every need for small or bigger companies.

Cons

n/a

Vendor response

Sonia - thank you for the review. Glad to hear Elina has helped fulfil your business needs.

Overall Rating
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It's a hugely valuable system and as the business owner I particularly love the MI it provides.

Reviewed 4 years ago
Pros

Siggi specifically is 5* and has been hugely valuable in helping us to get the most out of the system and properly structure our processes and procedures. The system integrates well with our website and provides a slick booking service to our customers (and I have heard this is being improved even further).

Cons

Making some changes can feel clunky and manual, but I have seen a glimpse of Elina 5 and it looks fantastic. There are pending changes to the customer portal too, which will be hugely valuable. There is often a cost attached to making needed changes, guess this is typical of most technology providers though.

Vendor response

Claire - thank you for your review. Glad to hear that Elina has become a valuable system to your business and its needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great value for money software that provides a robust booking system and OTA management solution.

Reviewed 5 years ago

A booking engine solution that cut out the need to constantly update OTA websites. An easy to navigate platform that empowers the user to take full control of their bookings.

Pros

Elina certainly saves time when it comes to updating rates and availability. There are many features that give you full control of your bookings and the platform is easy to navigate. There are many tutorial videos that are very informative. The support team is very helpful and always there to lend a helping hand.

Cons

No cons were added to this review

Vendor response

Thank you Reuben for reviewing elina

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software, awesome team, no crashes, relatively frequent updates

Reviewed 5 years ago
Pros

Very detailed reporting functionality, 2 month occupancy calendar view, "staff lounge" overview

Cons

Takes a few days to get used to but once you do you'll see that it has great functionality and is actually not that difficult to use

Vendor response

Thank you for the positive review! Glad to hear Elina has helped you with the overall easy functionality within your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Professional - Property Management System

Reviewed 4 years ago

Overal a great customer experience with an excellent concierge team to help you with any teething problems when you start using the system.

Pros

Comprehensive set of functions and reporting. Professional looking invoices which give my customers more confidence in using my services. The booking engine links easily to my website, payment gateway and channel manager. User friendly training suite for reference especially at the beginning. An excellent solution for growth and upscaling your business for the future, without the headache of moving to another provider which has more functionality, because Elina in my opinion caters for small, medium or large size operations.

Cons

The deposit rules can be a bit riged and sensitive to amendments to booking which may lead to customers being over charged on occasions. Not always easy to correct invoices without the help from Elina Concierge

Vendor response

Jany - thank you so much for reviewing us. Pleased to hear that Elina has helped make your overall customer experience great!

Overall Rating
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  • Ease of use
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I overall enjoy working with Elina primarily on the reporting site (Sales & Marketing)

Reviewed 5 years ago
Pros

Elina is a system easy to use. Eventhough you need to familiarize yourself with the different functionalities once this is done you can use it on a simple way for your day-to-day job. Also being part of the system development is exciting - the support team is always open for ideas.

Cons

Working in a structured Serviced Apartment Business I am still missing certain reports and functions but am aware that the system is still developing.

Vendor response

Christiane - thank you for making time to review elina. We always appreciate the ideas and input from Brera.

Overall Rating
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  • Ease of use
  • Features
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Elina features/service

Reviewed 3 years ago

We are running serviced accommodation in UK and elsewhere. Elina could be suitable to manage a relative number of units. If number of accommodations increases, system becomes very slow. We are no longer having Elina as our PMS, and I thing that is the best choice for the growth of our business.

Pros

Arrivals/departure list of guest. Easy to check booking history (not accurate 100% though) and payment log to find out source of payment when auditing booking payments.

Cons

Service - lots of interruptions, delayed bookings coming into the system. Their response - input booking data manually for the moment until is sorted out!! Same with integration of invoices - raise invoices manually! Not to mention time they upgraded their system. We ended up for a week overcharging customers and all we got was a mere apology - no compensation whatsoever.

Vendor response

Peyman's was an elina customer for 3 years using multiple elina PMS APIs whilst building their own property management software. We wish Peyman's the best of luck with their technology endeavours.

Overall Rating
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Automated business processes and oustanding support

Reviewed 5 years ago

Being an apart hotel without a 24-hour front office, business process automation is key. Elina PMS has helped us to achieve the desired automation saving up to 30 work hours per month. Furthermore, I have worked with a range of Property Management Systems, and the support at Elina is the best I have come across. The online training section features a lot of helpful articles and videos, and the onsite training we received from Siggi was outstanding. The concierge team responds within the same day, and their support is highly qualified. Elina also integrates well with best-of-breed partners such as channel managers, payment gateways and Snapshot, a specialized business analytics tool. I can highly recommend Elina PMS to other apartment hotels or serviced apartments.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks Simon. Kind words and fantastic to hear elina is working so well for serviced apartments and aparthotels.