Elina Reviews - Pros & Cons, Ratings & more

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Elina is a cloud-based property management platform designed for serviced apartments, hotels & vacation rental properties. The solution includes tools for managing properties, distribution channels, email marketing, housekeeping, revenue, property owners, reporting & analytics, and much more.

Elina

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My experience with Elina is great, and I have a good feeling knowing that I have great team behind my back to help me grow my business.

I can highly recommend having a partner that offers you a state of the art, responsive design website with a very easy to use CMS as well the perfectly matching hotel software.

Managing Director

This is really nice software to use. Easy to navigate and really helpful and friendly support - Siggi is amazing.

Easy to use for the staff and with a nice booking portal for our guests. The marketing side of the product is strong and the guest lounge is also a great feature.

Director

We are positive to see what the future brings -  Thanks for a good cooperation and service delivery.

Owner

Continually upgrading & revitalising system, which is very reassuring. Customer service I know it has been said in previous reviews, the support has been fantastic.

On behalf of Ambiente Serviced Apartments, I would like to emphasize excellent customer service and proactive approach of the Elina Concierge Team.

Sales & Marketing Director / Consultant

Great support to improve Sales Incomes and Operations. So friendly to set up and manage different type of properties (sizes, beds, prices, availabilities among others).

Proprietario

They offer a lot of features and if you consider how many they are and how costly they can be if you purchase them separately one by one, the price is not even bad.

Easy to navigate, looks great and has comprehensive functionality.

The team is extremely helpful in all situations. We have been in contact with Sales department, onboarding department and technician department and everyone have been very helpful and understanding.

The deposit rules can be a bit riged and sensitive to amendments to booking which may lead to customers being over charged on occasions.

The system integrates well with our website and provides a slick booking service to our customers (and I have heard this is being improved even further).

As a serviced apartment operator we take payment in advance and this is a problem we've found with a lot of systems.

Proprietor

A strong relationship with STAAH makes the integration for channel management quick and easy.

The redesign of the booking engine last year produced a very powerful sales process for guests making bookings online.

When we reached their CEO to hear our problems rather than listen and understand he turned the system off.

Corporate Accommodation manager

I struggled to get my head around the whole thing at first but that was only because it was something we have never used before.

eviivo

Skyware

Product is everything I needed and more.  Great support team.  I'm a really happy customer.

Fiona - thanks for the review. Really pleased we have another satisfied customer!

Like all migrations, Moving to Elina was painful to begin with. However, once we got to know the system its fast, quick and intuitive, and has been getting even more so with the user interface improvements that have been rolled out over the last 12 months

Feature rich PMS and Booking Engine

Thanks for writing a review and highlighting the importance of reservations, guest and company data - which is kept for the duration of a customers time with elina and is exportable via excel or API. We know how important and valuable you data is and hope you are now nuturing your data in elina

When we reached their CEO to hear our problems rather than listen and understand he turned the system off!  In they end they wanted to reach a financial settlement on the basis we do not leave any reviews about the system not functioning.  We pleasantly declined and wanted to warn potential customers from wasting their money and time on false promises.    

Due you due diligence and ask for a live view rather than a demo report

Peace of mind

Review of Elina

The product is ok, but is complicated to use and with rigid limitations. Customer service, forget it

The team is great, constantly coming up with improvements and they actually listen to feedback and implement it. Great support and understanding from them during COVID19 times.

Great choice 

Karol, Thank you for making time to review elina

Weve been with Elina for about 7 years now i think and they've helped us control all aspects of our business through their PMS in this time.Innovative products are introduced regularly and things are constantly updated after customer requests. Their helpdesk is manned with people you get to know over time and we have relationships with rather than speaking to different people all the time. When things are wrong they listen and im happy that that our hotel business is looked after by them.

I recommend using Elina

This software is the perfect match for all serviced apartment, extended stay or holiday rental providers. You can work absolutely retroactive. Full integration of a channel manager possible.
Developement on demand negotiable. You can get your website hosted and designed by the same company as well as a brand new IBE

Elina PMS is the best PMS system for serviced apartments I came across through out my entire career.

Robert - thanks for the view. Pleased to hear the 100% positive feedback on Elina PMS!

Overal a great customer experience with an excellent concierge team to help you with any teething problems when you start using the system.

Professional - Property Management System 

Jany - thank you so much for reviewing us. Pleased to hear that Elina has helped make your overall customer experience great!


Elina PMS - recommended

Louisa, thank you for making time to review elina!

Some personal training has really helped us understand this software which is a complete solution to our business hotelier needs. This assistance has been invaluable and there are lots of updates all the time to make the system better or respond to customer requests. 

Great hotelier software

Mark, thank you for making time to review elina 

Tickton Grange Review 

Easy in use and reliable PMS

We have been working with same PMS over +10 years, the recent years we have notice a increased development speed adding a lot of useful features making our live easier - both our staff members and customers. We are positive to see what the future brings -  Thanks for a good cooperation and service delivery.

Flexible and user-friendly PMS

Thank you for making time to write a review Daniel and for being an elina customer now for over 10 years!

It's been a painful two years being stuck with Elina. Glad to have finally been able to leave. 

Great marketing for a horrible product 

Peyman's was an elina customer for 3 years using multiple elina PMS APIs whilst building their own property management software. We wish Peyman's the best of luck with their technology endeavours.

Easy to use software with great support

Alexandra - thank you for your review. Pleased to hear that Elina is easy to use and the booking calendar has become invaluable for your business. 

What can I say, in the digital revolution there are so many companies offering the next best thing in property management systems that it can become a headache choosing the right software for you. All I can say is with Elina - there is no more blurred vision, the software offers exactly what we require, tailored to our needs, providing us with the best information about our guests and allowing us to be in touch with them via their incredible marketing platform before they stay with us, during and afterwards. We have been using the system for over 2 years now and can honestly say that their service is second to none, providing a great concierge service both via email and over the telephone, we couldn't ask for anything more Elina & the team really are our skilled partners in the digital age of hospitality, thank you all   

Best Move in Technology we ever made! 

Craig - thank you for the superb review! Really thrilled to hear Elina has been the best move in tech you have made!

We have worked with other PMS products in our hotels the past - (some of them from name brands) - but Elina is so much better and at a very competitive price.
Their "hands on" management style and excellent customer service is very reassuring for us as owners, and for our staff.  

A Hospitality PMS that ticks all the boxes

After trying some other Property Management Software we came across Elina.  This is one of the best multi-Property management software on the market.  It totally changed our lives and we were finally able to manage our own properties stress free.  The software is easy to use, offers channel manager synchronisation along with the payment gateway and accounting software.
Siggi & Jeff have been a great source of help and information and are always willing to take time to help and explain.  They are passionate about what they do and are constantly improving the features to make the software better and to cater for the evolving market.  
We also got a brand new website built by Vestibule Solutions which is also another branch of Elina.
Matteo and his team did an excellent job custom designing our website.  

Great Multi Property Management Software

Emmanuel - thanks for the superb review. Really pleased to hear Elina has made operations easier for your business. Highly appreciate it!

My experience with Elina is great, and I have a good feeling knowing that I have great team behind my back to help me grow my business. If you are working in the hospility industry and  are looking for a software and a team to help you I would recommend you to contact Elina. 

Great software and helpful team

The Elina software allows me to run my business smarter, saving money on administration staff, saving time on manual processes and automates our banking and charging processes.

An efficient system with excellent support from the team.

Carly - thank you for making time to review Elina. We really appreciate your kind feedback.

Excellent. We have been using Elina for about 10 years and we are really pleased with them.

Long time Elina User

After working with the Elina system in a previous role, I did not hesitate to choose the PMS system once again. It is a very intuative platform & perfectly suited to our business. Siggi & the team provide excellent support & actively encourage feedback. They are very good at listening to our suggestions & implementing new features to meet our needs. Would not hesitate to recommend!

Perfect for us!

Oliver - thank you for the review. Pleased to hear Elina helps with your business needs.

We are running serviced accommodation in UK and elsewhere. Elina could be suitable to manage a relative number of units. If number of accommodations increases, system becomes very slow. 

We are no longer having Elina as our PMS, and I thing that is the best choice for the growth of our business. 


Elina Reviews (2025)

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58 reviews