eviivo Features

eviivo

Booking & channel management for hospitality properties

2.78/5 (40 reviews)

eviivo Feature Summary

  • Booking notes
  • Guest management
  • Rate management
  • Color-coded diary
  • Personalized messages
  • Mobile-responsive
  • Marketplace
  • Activity management
  • Ad hoc reporting
  • Assignment management
  • Automatic confirmations
  • Calendar management
  • Channel management
  • Commission management
  • Compliance management
  • Content management
  • Credit card processing
  • Guest database
  • Customizable templates
  • Electronic payments
  • Financial management
  • Guest registration forms management
  • Invoice management
  • Multi-property
  • Promotions management
  • Registration management
  • Template management
  • Third party booking
  • Website integration
  • Discount management
  • Billing & invoicing
  • Payment processing
  • Task management
  • Booking management
  • Policy management
  • Website management

Hospitality & Travel Feature Comparison

Most popular features of all Hospitality & Travel apps

API (65 other apps)
Activity Dashboard (54 other apps)
Automatic Notifications (43 other apps)
Availability Management (51 other apps)
Billing & Invoicing (45 other apps)
Billing Rate Management (40 other apps)
Booking Management (110 other apps)
Calendar Management (74 other apps)
Channel Management (69 other apps)
Credit Card Processing (59 other apps)
Discount Management (41 other apps)
Electronic Payments (51 other apps)
Invoice Management (48 other apps)
Multi-Channel Management (41 other apps)
Online Booking Integration (75 other apps)
Price Management (51 other apps)
Reporting & Statistics (65 other apps)
Reservations Management (87 other apps)
Room Booking (62 other apps)
Third Party Integration (60 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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Android App


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eviivo Feature Reviews

25 reviewers had the following to say about eviivo's features:

Thierry Sponne

Eviivo allows us to enjoy the benefits of a large group while being a small establishment.

2018-06-21

Pros

The real time management of the planning and this whatever the origin of the reservation. The presence on many sites without having to intervene.

Cons

I do not use the billing tool because we had one before joining Eviivo.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Eviivo has the worst customer service

2019-07-17

Unfortunately, I didn't have a great experience with Eviivo. Connection with Expedia took 3 weeks and no one wants to step up and take ownership or help from Eviivo. It is still not fully connected. They're all blaming me and not really take any responsibility. Customer is really poor and you're not going to get a lot of help from them. I really wish I stayed with my old PMS system instead of Eviivo. One you signed a contract with them, they don't really care as a customer. Once you're a big company, they don't care about the little customers.

Pros

It's able to connect to many channels.

Cons

It doesn't have user management feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: GetApp
Helpful?   Yes   No
Read more
Victoria Tagg

Easy to use

2018-12-21

Easy to use, and help is generally to hand when needed.

Pros

Good selection of booking channels, including Airbnb.

Cons

Slightly complicated pricing system which makes it difficult to adjust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Barbara Martin

Does everything I need in a booking system.

2018-06-21

Able to see all booking from all channels. Ease of payment.

Pros

I like being able to make promo codes for marketing purposes, I like being able to use my MOTO System for taking payments.

Cons

I don't like the booking showing up as an alert after you have received and taken payment from another card ok.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura Forrest

generally easy to use, can be a bit cumbersome trying to fine tune things but good customer support.

2018-06-21

Easy to use diary, guest database, channel manager.

Pros

Ability to see all bookings in one diary is the best.

Cons

Downtime - if the system is down (as it was earlier this month for almost 24 hours) then there is no way to see checkouts / checkins / how much is owing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Charles McGrew

Still Trying to Cancel Contract

2019-04-26

Let me put it this way. Over the past week I have sent two messages on their help line, finally got a person on chat who gave me an email address, sent two emails ALL to cancel our account and NO ONE has contacted me. Today I sent a message asking if I needed to contact an attorney. We'll see.

Pros

Ease of connection to channels, honestly, that's all

Cons

Incredibly difficult to make changes to rates for one reservation and creates a massive backlog of those changes on Bill which have to be unselected.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Sheri S.

WORST EXPERIENCE EVER

2019-02-11

At least Weber worked reliably and never cost me reservations.

Pros

Absolutely nothing. Booking engine is NOT working.

Cons

Since going "live" 2 weeks ago I have not received a reservation thru eviivo because it doesn't work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from eviivo


Hi Sheri,

We are sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Weber.

We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time

If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch.

Regards,
eviivo

Read more
Ken & Williams

Eviivo mishandles forced conversion leaving hundreds without service

2019-02-27

OK, then leave the old booking engine open until issues are resolved.

Pros

While pricing seemed attractive they could not deliver leaving me and numerous others without service.

Cons

They closed our booking engines without providing ample support for converting us to the new system leaving numerous and maybe hundreds of lodging sites with no online booking presence.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from eviivo


Hi Ken,

We 'e sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo.

We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time

If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch.

Regards,
eviivo

Read more
Franziska Beranek

Generally good and easy to work with, generally happy

2018-06-24

Pros

Good overview (dairy), easy to make bookings, easy access to guest registrations, last software releases really improved

Cons

Some things are are hard to find (like changing minimum/maximum stays), searching quite a while for things you don't need every day, some overviews are confusing (like since Airbnb is involved, I have a base rate and and Airbnb rate); the App definitely needs improvement, not using it anymore

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Food & Beverages company, 10001+ employees)

Eviivo channel manager: what a terrible mistake

2019-06-04

Horrible experience, to be avoided. I am going for an alternative solution even if it means I will need to pay for 2 services for a period of time due to contractual obligations.

Pros

It is full of bugs and technical glitches causing over or double bookings.

Cons

Over or double bookings due to their technical glitches - that are left unresolved, ruining my client-channel relationships.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Leslie Moody

You're on your own

2019-02-22

At some point in January, after completing the arduous setup process, without our approval or even informing us, Eviivo disconnected our OTA and all of our calendars were subject to double booking. We only found out when a guest called and told us.

Pros

I wanted to love Eviivo: the promise of merging all calendars, one click OTA connection, ease of integration, etc. all looked too good to be true.

Cons

Absolute lack of customer service; Eviivo changes to the system that prevent us from being able to book guests or use the OTA features; unresponsive phone, chat and online query systems are a farce.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Dawn Butkus

"Less is More"

2019-03-21

*Eviivo is merely the reservations booking engine for a company, who already has a website, therefore the format and the content of the entire booking engine should be MUCH more simplistic.

Pros

After reading all of the online reviews, I am extremely concerned about loosing business and revenue, by being forced to switch to Eviivo, from Webervations, which I am VERY happy with.

Cons

*required input of redundant information, which already lists on my business website (pictures & property/room details) *lack of tech support *the current format is not user friendly; needs to be much more simplistic *system does not allow a party of 2 guests to book a larger room (Booking Engine will only display available rooms that match the number of guests) *lack of pricing breakdown for individual dates, when multiple dates are booked *lodging verbiage which is irrelevant to businesses located in the USA

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from eviivo


Hi Dawn,

We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Webervations.

We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time

If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch.

Regards,
eviivo

Read more
Michelle Hudson

Overall the software works well for my business

2018-06-29

Pros

The ability to pre authorise payment, alter cancellation periods, and no double bookings from OTA's.

Cons

when using contact "us form" I have had no reply I asked question if my entries into the Eviivo award had been received but have not had a reply.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
lynne mccabe

I love Eviivo changed my life!!

2018-03-01

ALL MENTIONED IN REVIEW

Pros

I can do quick extractable data in spreadsheets and integration with all booking sites.

Cons

support out of hours not great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lee Seel

Up to date real time bookings

2018-06-21

One stop shop

Pros

Simple to operate and keep all my bookings in one place never had a double booking with eviivo.

Cons

Sadly its a shame that there is an ongoing monthly charge even if no bookings have come through but this has been evened out with no charges on direct online bookings

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael McClacherty

Beware!

2019-04-14

Our overall experience was very frustrating, and expensive. We lost business and time. We spent many hours setting up their system, only to never be able to use it.

Pros

If they get their technical problems sorted out, then this might be a very good reservation system in the future.

Cons

We feel that we definitely lost business during the periods that we didn't have an on line booking system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from eviivo


Hi Michael,

We are sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo.

We did experience some difficulties in being able to get back to customers during this period and apologise for the service level during this time

If you could provide us with some contact details we would like to be able to get in touch to discuss this personally with you.

Regards,
eviivo

Read more
Cassandra Bateman

Losing business by the hour

2019-03-28

We are so upset and disappointed and are looking towards another booking software immediately.

Pros

Nothing, absolutely the worst support I have experienced in my 35 years of hospitality industry. We have literally been left in the dark and there is no support whatsoever.

Cons

No one answers emails, no one is available on the Chat support... ever, not one query or plea for help answered since going live (by the way we were switched live with no warning)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from eviivo


Hi Cassandra,

We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo.

We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time

If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch.

Regards,
eviivo

Read more
Karla Slattery

Eviivo Customer Service is Awful

2019-06-03

Chat is unavailable during business hours. Tried to talk to a representative but went to voicemail. However, couldn't leave a message because the mailbox was full. Even tried to talk to a sales person - same thing. No answer, couldn't leave a message. Send multiple inquiries - no response.

Pros

I do like the email confirmation feature.

Cons

No easy way to change the room type description.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim Munro

Eviivo makes my life easier... very intuitive software.. eviivo is a joy to work with

2018-06-21

Pros

Diary is quick easy way to manage multiple OTAs Startup help with training and website development was great Online help chat very helpful and quick Reports to see how business is doing are very useful Promos very easy to setup and pushed out instantly

Cons

The monthly invoice from eviivo is a little difficult to read and reconcile Having to login every few minutes... would like option to stay logged in or for a longer period of timeu

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anthony Burlison

Without this software we would still be in the last century

2018-06-21

Reaching a global audience

Pros

The software links me to every booking site that advertise on our behalf.

Cons

Currently the only downside to this product is the live chat which can take a little too long as the staff are dealing with more than one person.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
chris wickham

Mostly good - complexity of rate calendars not explained well

2018-06-21

Pros

Ability to add notes. Payment status clear and payment processing on time and accurate.

Cons

Too much functionality for a small business - eviivo lite????? No replies to some email questions gets frustrating. Training of staff on the chat line could be improved also.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Carene Robertson

I WISH I read reviews before switching to eviivio

2019-07-26

Pros

Nothing . I used webervations for years and had no choice to switch

Cons

THey advertised that they could be channel manager and connect/sync my calender, pricing etc with booking.com, expedia and airb I gat 97 % of my bookings from Exp and booking.com .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Todd Jackson

Customer support is non-existent

2019-02-04

We were required to move away from Rezovation when eviio acquired them. The migration has been very frustrating. Almost impossible to get someone to speak with to ask questions. To be fair to them I'm sure they have lots and lots of calls with others in my situation, but it seems like they greatly underestimated the resources they would need to have to migrate all of the customers. I certainly hope that the software is stable once launched because getting someone to help is very challenging.

Pros

Interface seems nice.

Cons

It appears that some features that were standard with our previous software will require an additional module with an additional charge from eviivo (customized email templates, integration with payment processing).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from eviivo


Hi Todd,

We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo.

We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time

If you'd like to discuss this with us personally please share some contact details and we'll be in touch.

Regards,
eviivo

Read more
Michael Seaberg

Even the IRS has better customer support

2019-04-04

Pros

It's overall interface is nice and it should in theory be able to connect with many ota's.

Cons

I've had credit card payments that show as approved in their system, but their card processor, Cardpointe has no record of them and I've never been paid.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from eviivo


Hi Michael,

We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo.

We did experience some difficulties in being able to get back to customers during this period and apologise for the service level during this time

If you could provide us with some contact details we would like to be able to get in touch to discuss this personally with you.

Regards,
eviivo

Read more
Chris Hoffmeister

NO COSTUMER SERVICE!!!

2019-04-30

Eviivo signs you up, then you will never hear from them again, and dont expect to get the money they owe you. And in case your thinking the otas should being paying me, I contacted Expedia, who did answer immediately, everything is done through eviivo, since I'm connected to them through eviivo.

Pros

Connecting to Otas is easy, and being able to set up different seasonal pricing without having to go in and change.

Cons

In the process of going from rezo to eviivo and connecting to the otas through eviivo and not bedandbreakfast.com, I received a reservation. It was lost in transition.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more