eviivo Pricing Plan & Cost Guide

eviivo

Channel Manager, Booking Engine & Property Management System

3.78/5 (251 reviews)

eviivo Pricing

Starting from: $30.00/month

Pricing model: Subscription

eviivo suite starts at $30 month and adjusts depending on the size of your property.

To receive accurate pricing information, contact eviivo directly.

Competitors Pricing

Beyond

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

TRACK Vacation Rental PMS

Pricing model: Subscription

Execu/Suite

Starting from: 895.00
Pricing model: One Time License
Free Trial: Available

WebReserv

Starting from: 19.00/month
Pricing model: Subscription
Free Trial: Available

365villas

Starting from: 69.00/month
Pricing model: Subscription
Free Trial: Available

eviivo Pricing Reviews

Pros

  • I found the set up mostly intuitive, helped by the excellent webinar provided. Thr big help was the friendly and prompt support, this really helped reassure me that this was a quality platform.Paul S.Read the full review
  • I believe that we have a great presence on the internet with Eviivo, and as the world transitions back from the Covid-19 issues that we can have another great season.Thomas D.Read the full review
  • However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails.Peggy D.Read the full review

Cons

  • The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis.Joy S.Read the full review
  • We still have not recovered that loss. We will never recover the bookings that were lost during the time we were being shown as sold out.Carol G.Read the full review
  • The worst experience I had with a channel manager. My advice is work with Eviivo if you want to loose money.Nuno S.Read the full review
72%
recommended this to a friend or a colleague

25 reviewers had the following to say about eviivo's pricing:

LUKA N.

They are hotel channel manager, but a lot of the times software it is not working as it should.

Used occasionally for 1-2 years
Reviewed 2017-06-07
Review Source: Capterra

You do not get the benefit of what it supposed to do

Pros
Affordability was the thing that attracted us to this software, nevertheless with overbookings it is not cheap at the end.

Cons
Overbookings happened multiple times and and customer support always blames you (you as hotel manager didn't manage to insert reservation or availability) and never really solves your problem. Maybe because they are cheaper than others they do not include that great service but overall experience disappointing as it does not serve the purpose - avoiding overbookings and wasting time managing everything manually

Response from Xotelia


Dear Luka,
We thank you very much for taking the time to review our products.
We will make to take into account your account to improve our services.
Kind regards,
The Xotelia Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Nigel & Tessa D.

Cost effective booking system with no commission

Used monthly for 1-2 years
Reviewed 2020-05-05
Review Source: Capterra

Extremely bad experience during set up where our listings in Booking.com and Expedia were "off-line" for weeks and o reservations received. However the reservation system is very good and provides a booking facility from my own website at an affordable price. Once the initial transfer from Webervations was completed the applied experience is excellent. (Although with Covid 19 we are shutdown at present)

Pros
Good reservation system for my own website with cost recovered with one stay as no commission is charged. Reasonably easy to use and keep up to date with reservations, etc. The block feature is excellent and we like the multi-function management of reservations and pricing. The seasonal feature provides for convenient management for given seasons of business.

Cons
No personal contact. Unable to reach anyone by phone and no one ever returns phone calls / reported problems. The 'Chanel Manager' was a disaster, and completely screwed up our Expedia listing. So much so that we are no longer with Expedia. Expedia repeatedly blamed eviivo and eviivo blamed Expedia. We do not want nor will ever want the 'Chanel Manager'. Expedia said that eviivo caused our listing to be invalid and we would need to sign a new contract that was completely unacceptable. Hence we are no longer with Expedia.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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ALEXANDER B.

L'Avenir, a b&b in Normandy

Used daily for 1-2 years
Reviewed 2016-10-29
Review Source: Capterra

It makes sharing booking on line with other partners possible and easy, without doublebooking or answering the phone during the whole day. Productivity and serenity for a very affordable price. The invoicing feature of Xotelia doesn't fit yet our use.

Pros
The control and possibility it gives us to close reservations on the websites of our booking partners, while we still are able to sell the rooms on our own website.

Cons
The invoicing feature doesn't fit our use yet.

Response from Xotelia


Nous vous remercions pour votre commentaire Monsieur Biolan et vous souhaitons une très belle saison.
Bien à vous,
L'Équipe Xotelia

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zoe G.

If only there was customer support!

Used weekly for less than 6 months
Reviewed 2016-12-24
Review Source: Capterra

Not sure how to review Xotelia as we never managed to set up! Despite that they were happy to keep getting their fees every month (6 months). I would suggest they have a fixed cost for set up and then take normal fees. In my experience I would NOT recommend someone to use their services due to lack of customer service. There were 2/3 week delays on responses and answers were very vague.

Pros
Affordable

Cons
No customer service

Response from Xotelia


Dear Zoe,
We are sorry you encountered issues with our customer support.
We will use your feedback to improve our solution and our service.
Kind regards,
The Xotelia Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Juana W.

You get what you pay for

Used daily for 1-2 years
Reviewed 2020-04-07
Review Source: Capterra

Pros
the price is the only good feature everything is garnish

Cons
Everything else is awful, we had own a bed and breakfast for 30 years and this software is awful, we had a company that got bought in by eviivo so that’s how we ended it up with them. Prefer the previous software over this one. 9/10 I can’t even log in when using a Mac computer my setting are fine but I don’t think the software responds well to Mac systems It easy to learn how to use but really slow and takes time for the data to show on the reports, Doesn’t have any special features, I don’t use their cc processing other wise the charge a commission per reservation on top of their monthly fee

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Hotel D.

Makes the job and more...

Used daily for 1-2 years
Reviewed 2016-07-15
Review Source: Capterra

Makes the job in linking the different channels without mistake . I like the bild system althought it needs some points to fix

Pros
a little PMS in development, and a price without to take yours

Cons
not yet because they develop ;)

Response from Xotelia


We thank you very much for using Xotelia!
Your comments, good or bad, are always very useful to help us improving our solution.
We hope our collaboration will last as long as possible!
Cheers,
The Xotelia Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Victoria T.

Easy to use

Used daily for 2+ years
Reviewed 2018-12-21
Review Source: Capterra

Easy to use, and help is generally to hand when needed.

Pros
Good selection of booking channels, including Airbnb. Useful reports and statistics to track how you’re doing.

Cons
Slightly complicated pricing system which makes it difficult to adjust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ken & W.

Eviivo mishandles forced conversion leaving hundreds without service

Used daily for less than 6 months
Reviewed 2019-02-27
Review Source: Capterra

Customer service was nice, if we could get a hold of them at all, but every promise to convert did not happen. The message is "There has been an issue with importing data". OK, then leave the old booking engine open until issues are resolved. They shut down Webervations and RezOvations before they were technically able to convert to their system.

Pros
While pricing seemed attractive they could not deliver leaving me and numerous others without service.

Cons
All of us on Webervations and RexOvations were forced to convert to Eviivo. They closed our booking engines without providing ample support for converting us to the new system leaving numerous and maybe hundreds of lodging sites with no online booking presence. We are talking about thousands of dollars in losses.

Response from eviivo


Hi Ken,

We 'e sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo.

We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time

If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch.

Regards,
eviivo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Methinee P.

Helpful Chanel Manager Software

Used daily for 6-12 months
Reviewed 2016-07-19
Review Source: Capterra

This Channel manager is easy for manage the room allotment and price. The customer service is very good.

Cons
The process of cut out the room allotment was quite slow when had reservation.

Response from Xotelia


Thank you for your review Methinee, all your comments are highly appreciated. It helps to better our product and service so that we keep you a happy Xotelia member.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tamara M.

Excellent Software and Value

Reviewed 2009-08-26
Review Source: Capterra

Highly recommend - excellent product that is evolving and a great support team to work with!

Pros
Easy to use and lots of bells and whistles not usually found at this price point, ideal for small hotels

Cons
Not as tight on security but for small hotels that is usually not an issue

Rating breakdown

Ease of use
Customer support

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Ronnette L.

An excellent platform for the small hotelier and great company to deal with

Used daily for 2+ years
Reviewed 2018-06-21
Review Source: Capterra

ability to simply and seamlessly manage my hotels ability to be on many OTAs with differentiated pricing without limited risk of over-bookings

Pros
easy to use intuitive to set up good customer service - especially from [SENSITIVE CONTENT HIDDEN]. Have now got used to the chat function. how the software is constantly evolving with new features and reports etc

Cons
screen footprint - we used to be able to see all of our rooms without scrolling but cannot anymore not integrated with hostelworld.com (would switch my other sites No audit trail of issues raised/resolutions Inability to write private/internal only notes which do not appear on guest correspondence inability to split bookings - eg group bookings with different start and end dates, or where guest will move rooms during a stay

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jaime G.

Easy to use properly management software (PMS)

Used daily for 2+ years
Reviewed 2021-02-24
Review Source: Capterra

Pros
Affordable and easy to use. Good tech support.

Cons
None . Easy to use . Ver affordable product

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Robert P.

Loved Xotelia until forced to change

Used occasionally for 2+ years
Reviewed 2021-02-17
Review Source: Capterra

I really liked Xotelia. Unfortunately when they were taken over by the English company Eviivo I was forced to change and accept a much higher monthly rate.

Pros
The product was easy to use and was priced very competitively through the Canadian Bnb association. It worked seamlessly with my own website.

Cons
Didn't have any problems during the time I used Xotelia

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Philippe f.

Just perfect

Used daily for 2+ years
Reviewed 2016-11-01
Review Source: Capterra

I've been using Xotelia for more than three years now. I am totally satisfied with the service provided. The kindness and reactivity of the people always ready to help. I wouldn'd change for anything else.

Pros
Easy to use

Cons
I would like to be able to update prices and availabilities for all rooms at the same time. Not one by one

Response from Xotelia


Dear Philippe,

Thanks for the positive feedback.
We are more than happy to hear you are satisfied with the service we provide.

Cheers,

The Xotelia Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris H.

NO COSTUMER SERVICE!!!

Used daily for less than 6 months
Reviewed 2019-04-30
Review Source: Capterra

Eviivo signs you up, then you will never hear from them again, and dont expect to get the money they owe you. And in case your thinking the otas should being paying me, I contacted Expedia, who did answer immediately, everything is done through eviivo, since I'm connected to them through eviivo.

Pros
There are some very useful options with eviivo. Connecting to Otas is easy, and being able to set up different seasonal pricing without having to go in and change.

Cons
Absolutely no customer service. In the process of going from rezo to eviivo and connecting to the otas through eviivo and not bedandbreakfast.com, I received a reservation. It was lost in transition. I could never get an answer from eviivo. I emailed, tried their online chat, sat for an hour waiting for someone to come on to no avail. Yes it was during their listed hours. I have had them now 2 months, still haven't received any ota payments. Again emailed, have waited for chat. Finally called the only number available and they cant help with that, it accounting. No one from accounting says there. They would call me back. I'm still waiting!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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John H.

Overall satisfied of my experience with Xotelia

Used daily for 6-12 months
Reviewed 2017-03-03
Review Source: Capterra

Joined Xotelia 10 months ago for my condo. The onboarding was smooth and the channel manager quite easy to use. The experience is + so far

Pros
Affordable Comprehensive Easy to use

Cons
Need their team to do the connexion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Donna B.

Eviivo was the suggested replacement for Webervations

Used weekly for 1-2 years
Reviewed 2021-07-02
Review Source: Capterra

This was presented as a option when the Chamber of Commerce in my community cut ties with Webervations. I made the switch, but at the same time listed my property on Airbnb. At this point the majority of my reservations come thru Airbnb, and they cost me much less than the reservations booked thru Eviivo. While I appreciate that guests can book my property directly without paying additional fees to Airbnb, the additional costs are outweighing the benefit.

Pros
More user friendly than Webervations was, but the additional costs are adding up. At this point I am leaning towards moving to Airbnb only. Much simpler model, lower cost and they handle my state tax payments for me.

Cons
In addition to paying a fee to Eviivo, I have to pay fees to a third party provider to process credit card payments. Unlike Airbnb, I am responsible for collecting and paying state sales tax. Eviivo touts the ability to advertise my property on other sites such as Home Away, Agoda, etc...but the fees are exorbitant. I am a small business and cannot afford to give up 15% to 20% of my revenue, which I could have rented the same dates thru Airbnb for a much lower cost.

Response from eviivo


Donna,
First I have good news. The integration between eviivo and Simpleview (Jack Rabbit) is now complete. You can actually just opt in to that channel within your eviivo suite. Also, I have other pieces of news to share with you regarding all of the things that have happened since you were initially migrated from Webervations to eviivo 2+ years ago. I will reach out to your directly.
Regards,
Mike Weimann
VP Sales - Operations - US

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Chris G.

Conceptually great but needs to be updated

Used daily for less than 6 months
Reviewed 2017-09-15
Review Source: Software Advice

The developer told us that an update was in progress so if they can keep the features and price while making it compatible with Chrome, Firefox, Safari, ect it will be great and I would rate it much higher.

Pros
It offers everything that we need, Booking online, tracking guests, room clean updates, adding on extra packages

Cons
It really needs to be updated. It only works in Internet Explorer right now which is a pain if you use a mac, even on a pc it can be really slow to load.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Irene M.

Setting Up Campground

Used occasionally for 6-12 months
Reviewed 2020-07-21
Review Source: Capterra

I’m hoping because we only have our campground open less than 6 months out of the year. We will get a price break on the additional slots we needed to use for campground. We also have 28 slots we use year round for our lodge. Please let us know.

Pros
First of all we truly loved working with Dyana from Eviivo! She took the extra time to walk us through the set up process, answer all my questions, and was extremely knowledgeable in all aspects of set up. She is a saint, because I’m not very tech savvy! So far so good with the software. We just began using it and we may need a few tweaks but I’m happy!

Cons
Have not used long enough to say. However I will let you know as I use it more and I get feedback from our guests as they make their own reservations

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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ANDREA R.

Very unsactisfied about this service

Used daily for 1-2 years
Reviewed 2017-11-30
Review Source: Capterra

Pros
Xotelia it easy to use and provide some interesting features though not always working. I cannot really say I like something about Xotelia. Indeed, as soon as it was possible, I decided to switch to another channel manager offering, for the same price, a better and more reliable service.

Cons
Pour quality, does not fulfil the featured characteristics, continuous bug causing overbookings, credit card data missing, lagging behind retrieving bookings from the channels. All suddenly they transformed the customer care service phone number to a premium rate number (0.20 euros a minute). Apart from the good will of a single operator, general support is poor, ineffective and slow. Commercial support service it is even worst.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Nancy K.

Eviivo Works Well For Our Adirondack Cottage Rentals

Used weekly for 1-2 years
Reviewed 2020-02-20
Review Source: Capterra

Solves our needs for a robust booking system. Easy to update once you get familiar with the functions.

Pros
Easy to use. Staff helped set up and are responsive to concerns. Affordable. User friendly

Cons
Took awhile to get up and running when many previous Webervations customers had to migrate at the same time. Works fine now that we've had time to adjust to the changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kamonsak S.

Simple channel manager, but missing several features and some glitches.

Reviewed 2016-03-24
Review Source: Capterra

1. The channel manager is generally reliable and interface is fairly easy to use. 2. The downside is that you cannot create promotions which will also show up for each room type's prices. It seems you can only do a minimum nights restriction but it doesn't show up as a promotion. It would be nice to be able to do other promotions and have it show as a special promotion when clicking to view the room type's prices, perhaps a drop down menu of different promotions, such as early booking rates, or long stay rates, or package deals with prices automatically adjusted to the guests booking dates. 3. Also vouchers are also not practical. It only serves as reminders. 4. Special rates can't be created by the user ourself. It can only be created through a sales representative, and contacting a sales rep and receiving feed back takes a very very long time. Sometimes a up to a week. And the replies often don't completely answer the questions ask, often because of the sales rep's language skills. 5. Occasionally there would be strange errors of double reports for every booking change into the mail.

Response from Xotelia


Thank you for sharing your experience with Xotelia Channel Manager, Kamonsak.

Our team is working hard on bettering the channel manager's features as well as our customer service. The international team is growing and we're doing our best to satisfy all demands.

You may also find answers to your questions on the FAQ page: goo.gl/le5oSH.

Rating breakdown

Ease of use
Customer support

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Phillip C.

Feature rich and simple to use

Used daily for 2+ years
Reviewed 2021-06-08
Review Source: Capterra

Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us away. What Eviivo offers is at least equal to other providers and often more at a similar price. Using international staff, Eviivo's simplicity has meant seamless transitions for the new staff and us, and the multi-language help section helps a lot too.

Pros
Its simplicity, useability and managed profiles for security. More features than any one person needs and uptime is excellent - can't think when we last experienced any downtime.

Cons
We are a small hotel with 10 rooms, so we don't use the housekeeping feature and many others. These are great features and essential to larger operations, so this is not a negative in any way. I only mention it to emphasise that there is more to Eviivo than many of us need. Not a problem, but a fact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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philippe y.

Excellent online booking app for b&b's

Used daily for 2+ years
Reviewed 2016-07-22
Review Source: Capterra

For 2 year now, I use the Xotelia app for my b&b (5 rooms) and one tourist residence in Montréal, Québec. This is the perfect platform to manage my direct , Booking and Expedia reservations. My occupation rate has simply exploded!!! Xotelia is a human size and dynamic company and provides a great professional service.

Pros
It's user friendly and good money for the value. It's advancing very rapidly and constantly evolving.

Response from Xotelia


Hi Philippe,
Thank you for the positive review. We are glad to hear that our solution helps you boost your sales!
Wishing you a very busy summer season!
Cheers,
The Xotelia Team!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Stewart H.

Perfect Partner

Used daily for 2+ years
Reviewed 2021-03-01
Review Source: Capterra

I find Eviivo a "perfect partner "for my business. They specialise with Guest Houses and small hotels in general and as such I feel they have a unique position in the Industry.They appreciate day to day issues at my level of the market and have support staff ready and able to advise on all issues from pricing, offers, website issues etc

Pros
We were a new start in this business. We were aware of Free to Book and Queensborough but opted for Eviivo and they have assisted us throughout. I only have to deal with Eviivo who manage the critical process of dealing with 3rd party OTA's and reconciling revenue take and commissions which is so efficient.

Cons
Nothing specific. In general I find the system relatively straightforward for my needs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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