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eviivo

4.0
(350)

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Channel Manager, Booking Engine & Property Management System

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(2)

eviivo Pricing

Pricing overview

Value for money rating

4.0

/5

350

Price starts from

40

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

eviivo suite starts at $40 month and adjusts depending on the size of your property.

To receive accurate pricing information, contact eviivo directly.

What users say

The block feature is excellent and we like the multi-function management of reservations and pricing. The seasonal feature provides for convenient management for given seasons of business.
While I appreciate that guests can book my property directly without paying additional fees to Airbnb, the additional costs are outweighing the benefit.

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Reviewers who mentioned pricing said:

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Derek F.

Verified reviewer

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple to use. Value for money.

Reviewed 3 years ago

99% of the time it works flawlessly. Good support but not the fastest in responding to queries.

Pros

Simplicity. There is a free trial!! Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.

Cons

Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.

cA
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clyde A.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Very poor as compared to their desktop version.

Reviewed 5 years ago

We LOVED LOVED LOVED the old desktop version. Lived with it for nearly 6 years. But January 1st required us to abandon that and use the new web version. If they maintain their previous commitment to listen to what the customer needs, they might address all the deficiencies of their new system. I have detailed out over 9 such deficiencies in a letter to homeaway (now the owner of RezOvation Web)....

Pros

As with their old desktop version, this system does great when it comes to features like: moving or resizing reservations with a drag of the mouse, producing housekeeping and revenue reports, ability to add rooms to an existing reservation, changing the price of any or all rooms. Technical support is quite phenomenal during business hours. Very responsive via phone. Less so via email.

Cons

As compared to their just retired desktop version, this new system has several problems. 1. We can now no longer see all of our rooms in a single screen shot. Of our 40 rooms, over a 1/3 require scrolling up. 2. Choosing rooms for a reservation takes more care and attention because the room order for the reservation window is ordered differently than for our occupancy map. Also, it now shows all...

CO
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Christina O.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Customer Service REview

Reviewed 22 days ago

Very positive

Pros

Easy to use, accountability, flexibility

Cons

The software can be expensive, not all reports are used. Cost and commission charges

BM
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Brent M.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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New to Eviivo and very pleased!

Reviewed 10 months ago

Valuable time saved. Dependable multi channel management. Improved, customized guest communications. Life/Work balance restored.

Pros

The Moon Dance On Boarding experience has been smooth, informative and rewarding thanks to JL and the professional, detailed, patient guidance and implementation provided! JL has given us alternate suggestions and, unique to our situation, solutions that have shown we are being treated as a valued customer and not just a task to be slotted into fixed solutions. In addition to JL's incredible service...

Cons

We don't have much to complain about. We strongly recommend that you fully engage in the Eviivo University videos and Articles so that you can maximize the integration of your business with the Eviivo platform. The more you prepare and understand both about how you want your units to appear on OTAs and be described and what Eviivo can do and not do, the smoother the experience and the happier you...

Vendor response

Brent, We really appreciate you taking the time to review your experience with eviivo. Mike

DB
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Donna B.

Hospitality, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Eviivo was the suggested replacement for Webervations

Reviewed a year ago

This was presented as a option when the Chamber of Commerce in my community cut ties with Webervations. I made the switch, but at the same time listed my property on Airbnb. At this point the majority of my reservations come thru Airbnb, and they cost me much less than the reservations booked thru Eviivo. While I appreciate that guests can book my property directly without paying additional fees to Airbnb, the additional costs are outweighing the benefit.

Pros

More user friendly than Webervations was, but the additional costs are adding up. At this point I am leaning towards moving to Airbnb only. Much simpler model, lower cost and they handle my state tax payments for me.

Cons

In addition to paying a fee to Eviivo, I have to pay fees to a third party provider to process credit card payments. Unlike Airbnb, I am responsible for collecting and paying state sales tax. Eviivo touts the ability to advertise my property on other sites such as Home Away, Agoda, etc...but the fees are exorbitant. I am a small business and cannot afford to give up 15% to 20% of my revenue, which I could have rented the same dates thru Airbnb for a much lower cost.

Vendor response

Donna, First I have good news. The integration between eviivo and Simpleview (Jack Rabbit) is now complete. You can actually just opt in to that channel within your eviivo suite. Also, I have other pieces of news to share with you regarding all of the things that have happened since you were initially migrated from Webervations to eviivo 2+ years ago. I will reach out to your directly. Regards, Mike Weimann VP Sales - Operations - US

MB
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Martha B.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So Glad We Stayed!!!

Reviewed 3 years ago

We are another small property who was left without software when Expedia got rid off RezOvations. Saying that the transition was complete chaos and a nightmare with be a huge understatement. Eviivo was severely overwhelmed by having to migrate thousands of customers in such a short time without properly trained staff in the USA and with a platform foreign to our needs. Prior to the switch I already...

Pros

Amazing booking engine with larger pictures. Great interface with all the major platforms. Amazing reporting.

Cons

It was a very difficult start. Training was non-existing other than some videos old and outdated with horrible audio.

IS
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Isuru S.

Computer Software, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall a quality product

Reviewed 6 years ago

I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season. I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely,...

Pros

Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

Cons

Website is not mobile friendly, and there is no mobile application as well.

Vendor response

Hi Isuru, Thank you very much for your email. We are very glad to hear that you are very happy using the Xotelia solution. We appreciate all the constructive comments and will use it to improve our solution. Kind regards, The Xotelia Team

AM
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Ann-Marie D.

Hospitality, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software for our 5 guest room B&B

Reviewed 2 years ago

From the day we got our first phone call about the possibility of using Eviivo Suite through the set up process with it and the day we "went live" with the online calendar after importing from an Excel program all the past and future reservations from our previous channel manager, we had a very good experience. The Customer Service and Sales People were very anxious to help us transition to Eviivo...

Pros

I liked the ease of use of this software. All the answers to the guest bookings are at our "fingertips" with a click or two on the computer. Ease of finding the guest on the calendar, ease of running their deposit, ease of running their check-in and balance due, ease of identifying their booking agency, ease of finding their phone number. Also easy to enter manually a reservation we take over the phone or by email.

Cons

There wasn't anything I didn't like about this software!

MS
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Michael S.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Used by the #1 Small Hotel in the World

Reviewed 2 years ago

Our overall experience is that for us, we would have no need for any other product.

Pros

We have used eviivo since we started trading in 2010. Back then it was a PC-based product rather than web-based as it is now. Being web-based it has a zero footprint on our hardware, everyone gets the same view of the same data and updates to our room availability, and therefore updates to a potential guest's view and OTA's view of our room availability, are virtually instantaneous. That aspect...

Cons

There is nothing for us to dislike. It does what it says on the tin. As for potential improvements, one thing I would really love to see is the ability to build and run bespoke reports. There are lots of canned reports to use, but sometimes there's just that little extra thing you need - but you can always ask their helpdesk

PC
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Phillip C.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Feature rich and simple to use

Reviewed a year ago

Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us away. What Eviivo offers is at least equal to other providers and often more at a similar price. Using international staff, Eviivo's simplicity has meant seamless transitions for the new staff and us, and the multi-language help section helps a lot too.

Pros

Its simplicity, useability and managed profiles for security. More features than any one person needs and uptime is excellent - can't think when we last experienced any downtime.

Cons

We are a small hotel with 10 rooms, so we don't use the housekeeping feature and many others. These are great features and essential to larger operations, so this is not a negative in any way. I only mention it to emphasise that there is more to Eviivo than many of us need. Not a problem, but a fact.

MF
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Michele F.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Ease of Use

Reviewed 2 years ago

Pretty good ...I am happy with eviivo suite..just some changes would be so much better. Thanks

Pros

I find the most difficult thing about this software is that it is not designed for dummies like me. I have to get help from the Eviivo team and get shown the path. Once I see the path I can follow through, however it is not intuitive. I find uploading photos very cumbersome and the way you have to save them...lengthy. That whole platform needs to be upgraded? I think the whole thing needs to be a bit simpler to use...as mentioned it doesn't jump out at you. I like the price point, availability of help, and the result of the booking system though. Thanks Michele

Cons

As mentioned above..sorry put the "least" in the paragraph above

IA
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Ibrahim A.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A fantastic service, highly recommended

Reviewed 6 years ago

My experience of Xotelia has been anything but positive overall. There are a few things that I wasn't happy with but you will find pros and cons to every channel manager etc The price for the amount/type of rooms you have can go up. So it is preferable for those with less or fewer types of rooms. But is still a milestone cheaper than any of the competitor such as free to book, my allocator or eviio....

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Ibrahim, Thank you for your review. We are glad to hear that you are fully satisfied with the Xotelia solution. Cheers, The Xotelia Team

MM
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Michael M.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Beware!

Reviewed 4 years ago

Our overall experience was very frustrating, and expensive. We lost business and time. We spent many hours setting up their system, only to never be able to use it.

Pros

We were clients of Rezovation, which was purchased by Eviivo Suite. We went through the process of migrating over to Eviivo, so we did go through the training process, downloading the new calendar, etc. The system appeared to be very much like Rezovation, which we found to be an excellent system. If they get their technical problems sorted out, then this might be a very good reservation system in the future.

Cons

However, our experience was that Eviivo was never able to migrate our data over due to issues with converting currencies to Canadian dollars. They initially kept telling us that it would be corrected very soon. Then they quit responding to our phone calls and emails. During the process the old Rezovation system that they'd left running in the interim also had problems and we often had to take it...

Vendor response

Hi Michael, We are sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo. We did experience some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you could provide us with some contact details we would like to be able to get in touch to discuss this personally with you. Regards, eviivo

DS
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Debbie S.

Hospitality, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Software with a lot of options!!!

Reviewed 2 years ago
Pros

I became associated with this software when the previous software company REZOVATIONS sold to Eviivo. The transition was a bit bumpy at first but over time Eviivo has become enjoyable to use. It has a lot of capability with a lot of options. Customer service is sometimes right on with help, other times I struggle to get a solution or a satisfying answer to my question or concern. I would like to see an improvement to the the ability to send email confirmations and correspondence to our customers.

Cons

I would like to see an improvement to the ability to send email confirmations and correspondence to our customers. It would be nice to be able to preview or edit the email before you send it to your customer. Some times it becomes this software makes it difficult to change the price of a room when you book it.

SH
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Stewart H.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Perfect Partner

Reviewed 2 years ago

I find Eviivo a "perfect partner "for my business. They specialise with Guest Houses and small hotels in general and as such I feel they have a unique position in the Industry.They appreciate day to day issues at my level of the market and have support staff ready and able to advise on all issues from pricing, offers, website issues etc

Pros

We were a new start in this business. We were aware of Free to Book and Queensborough but opted for Eviivo and they have assisted us throughout. I only have to deal with Eviivo who manage the critical process of dealing with 3rd party OTA's and reconciling revenue take and commissions which is so efficient.

Cons

Nothing specific. In general I find the system relatively straightforward for my needs

EL
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Eloise L.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent value for the price!

Reviewed 10 months ago

Great company, helpful. The time I used to spent on repetitive admin tasks just nose dived to a fraction of what it used to be!

Pros

Set it up and forget about it! The software behaves like a workhorse and takes care of a million things for me every day.

Cons

Some things take too long to set up when you get started. But worth the effort.

RL
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Ronnette L.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An excellent platform for the small hotelier and great company to deal with

Reviewed 4 years ago

ability to simply and seamlessly manage my hotels ability to be on many OTAs with differentiated pricing without limited risk of over-bookings

Pros

easy to use intuitive to set up good customer service - especially from [SENSITIVE CONTENT HIDDEN]. Have now got used to the chat function. how the software is constantly evolving with new features and reports etc

Cons

screen footprint - we used to be able to see all of our rooms without scrolling but cannot anymore not integrated with hostelworld.com (would switch my other sites No audit trail of issues raised/resolutions Inability to write private/internal only notes which do not appear on guest correspondence inability to split bookings - eg group bookings with different start and end dates, or where guest will move rooms during a stay

CS
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Christopher S.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Product, Once Teething Problems Were Addressed

Reviewed 2 years ago
Pros

The Eviivo suite is generally very user-friendly and interfaces well with Online Travel Agencies. Customer support is generally good and usually accessible very promptly.

Cons

The transition to the Eviivo suite was very problematic, not helped by having little or no customer support at that time (Spring 2019). Clearly the company/team were completely overwhelmed but we had no idea what was going on, as we (generally) got no response to requests for support by email or voicemail. Hopefully that was a one-off, as customer support is now generally good. The most annoying remaining issue is that, at our subscription level, customers cannot make reservations online using American Express. This is hard to fathom for a product being sold in the USA and we feel certain that this has cost us business.

JS
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Joy S.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Eviivo Review

Reviewed 2 years ago

It's ok from our end but our guests are not nearly as happy with it as they were with Webervations.

Pros

It accurately keeps bookings and I don't have to be concerned about double-booking units.

Cons

- It doesn't track returning guests. - When quoting someone a price I have to manually add the room charge + tax to give them a quote from the Eviivo booking page. - Guests often miss the "guests" number when making their own reservations. - The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis. - It's nearly...

Vendor response

Hi Joy! Sorry to hear that you're experiencing difficulties. The good news is, you can do pretty much all of these things in eviivo suite! Reach out to our eviivo experts via live chat for help making the most of your subscription. -James Shepherd

LR
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Lynne R.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Total Disaster of a Reservation Software

Reviewed 3 years ago

Eviivo is an innkeeper's worst nightmare. When we adopted a new, better software and disconnected Eviivo from all of the OTA's, Eviivo had the nerve to charge us THREE MONTHS worth of fees to disconnect, despite the fact that this was not mentioned in any sign-up documents or by any tech support personnel. When we didn't immediately pay the fee, Eviivo maliciously went back into Expedia and reconnected our listing to them causing multiple double-bookings. These folks are bad news. Stay away.

Pros

There were no redeeming qualities to this software.

Cons

This software was difficult to implement and use. Eviivo provided literally NO customer support, and they messed up our listings with OTA's..............erroneous pictures, descriptions, poor quality and size of photos, you name it, they did it wrong. We lost a 6-year, five-star listing on Bed & Breakfast .com along with four years of customer records. The transition from RezOvation to Eviivo cost us time, money, and 10% of our previous year's bookings, and gave us months of stress and worry. These people are incompetent and uncaring about customer needs.

SS
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Sheri S.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WORST EXPERIENCE EVER

Reviewed 4 years ago

Eviivo has cost our business time and money. I am now looking to replace eviivo with another booking engine. It's a shame that the customer service is so lacking because I really had hoped I would like their product. Especially after being on Webervations for 15 yrs which saw virtually no improvements to their calendar despite so many technical advancements in that timeframe which really makes my point...how could eviivo be so much worse than the antiquated and outdated Webervations? At least Weber worked reliably and never cost me reservations.

Pros

Absolutely nothing. Booking engine is NOT working. Their customer service is NON EXISTENT. Phone calls go to voice mail, emails unanswered, support tickets unanswered, online chat spotty at best.

Cons

This booking engine is unreliable at best. Since going "live" 2 weeks ago I have not received a reservation thru eviivo because it doesn't work. I have received calls from guests who were unable to complete their booking online which was exactly my experience after I conducted my own test to ensure their system was actually functioning. My test booking never went thru...just kept cycling back to the...

Vendor response

Hi Sheri, We are sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Weber. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo

DC
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David C.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Complete Package, great value.

Reviewed 3 years ago

Overall I have been very impressed over the 10+ years I have used their software. I have dabbled with other options but none are as complete and reliable.

Pros

Compared to similar solutions the eviivo suite is a very complete and well designed bit of software. There are fairly regular updates and improvements and the customer service and support is brilliant.

Cons

The multi-property version needs a few tweeks, for example on one tab you can select a property move to another tab and it has a different property selected which can cause you to change details on the wrong one. Not a huge issue if you are paying attention but it has caught me out a couple times

AS
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Andrew S.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very helpful systems

Reviewed 6 years ago

I began looking for a channel manager about 2 years ago. I was advertising my 2 holiday rental apartments on 2 websites and was looking for more exposure. I had already experienced the dreaded "double booking" an unpleasant and sometimes rather expensive situation, which I was determined should never happen again, a more professional approach was required.

Pros

Xotelia is a straightforward set up, with very good support. It allows me to advertise on several international sites, with no chance of the dreaded "double booking" Regular updates remind me of any upcoming and new bookings. The software is quick and easy to access. The customer support is second to none.

Cons

Office hours. No bridge to my local Tourist office reservations.

Vendor response

Dear Andrew, We are happy to hear our solution fits your need. We are looking forward a long lasting collaboration! Cheers, The Xotelia Team

IM
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Irene M.

Hospitality, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Setting Up Campground

Reviewed 2 years ago

I’m hoping because we only have our campground open less than 6 months out of the year. We will get a price break on the additional slots we needed to use for campground. We also have 28 slots we use year round for our lodge. Please let us know.

Pros

First of all we truly loved working with Dyana from Eviivo! She took the extra time to walk us through the set up process, answer all my questions, and was extremely knowledgeable in all aspects of set up. She is a saint, because I’m not very tech savvy! So far so good with the software. We just began using it and we may need a few tweaks but I’m happy!

Cons

Have not used long enough to say. However I will let you know as I use it more and I get feedback from our guests as they make their own reservations

N&
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Nigel & Tessa D.

Hospitality, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Cost effective booking system with no commission

Reviewed 3 years ago

Extremely bad experience during set up where our listings in Booking.com and Expedia were "off-line" for weeks and o reservations received. However the reservation system is very good and provides a booking facility from my own website at an affordable price. Once the initial transfer from Webervations was completed the applied experience is excellent. (Although with Covid 19 we are shutdown at present)

Pros

Good reservation system for my own website with cost recovered with one stay as no commission is charged. Reasonably easy to use and keep up to date with reservations, etc. The block feature is excellent and we like the multi-function management of reservations and pricing. The seasonal feature provides for convenient management for given seasons of business.

Cons

No personal contact. Unable to reach anyone by phone and no one ever returns phone calls / reported problems. The 'Chanel Manager' was a disaster, and completely screwed up our Expedia listing. So much so that we are no longer with Expedia. Expedia repeatedly blamed eviivo and eviivo blamed Expedia. We do not want nor will ever want the 'Chanel Manager'. Expedia said that eviivo caused our listing to be invalid and we would need to sign a new contract that was completely unacceptable. Hence we are no longer with Expedia.