eZee Absolute Features

Incredibly user friendly, able to conduct various daily tasks from one screen. Moving from one application to the other is simple as well as returning to the initial task.

Reports need some work in terms of stock standard reports already loaded for guest history and customer relationship management.

Hi Charl, Thank you so much for an amazing feedback. We constantly work on enhancing our software for better experience and reporting will surely be considered. However, we would like you to mail your suggestion at cm@ezeetechnosys.com. Regards, Team eZee

I liked the fact that they offer channel manager, PMS, booking engine and websites. All can be purchased at a reduced package price.

My issues are: - There are too many people to talk to. Not everyone is sitting in the same office or talking. So I felt I had to explain things again and again to different people, sometimes for training demo, another time for rates etc and then for website etc. - Communication is poor for Australia. Staff generally became available towards the tail end of the day after 4 pm and use WhatsApp/Skype...

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Hi Kanika, We sincerely apologize for the inconvenience you faced while working and communicating with us. The fact that we're based in India and may have time zone differences with our customers has never stopped us from delivering a memorable experience to our customers. Rest assured, we are always working on improving our services and processes. Since the purchase process involves different departments, it is imperative for everyone to be up-to-date on your requirements. The more information we collect, the better service and solutions we're able to offer. We once again apologize for the experience you faced, and would love it if you can give us a chance to show an improved aspect. Regards, Team eZee.

Overall as an "HMS/PMS", Ezee Absolute is 2nd to none in terms of any operational or administrative requirements of any accommodation service provider no matter how big or small it is. Being the single company to offer both HMS & Channel Manger and the connectivity between Ezee Absolute (PMS) & Ezee Centrix Centrix (Chammel manager) is something which makes this product very exclusive and a top choice...

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It is a real tough ask from a customer that is enjoying the product with complete satisfaction but the missing system-generated P&L report is something to be looked forward soon in place.

Hi Ahmed, Thank you so much for taking out time to write such a detailed feedback. We are elated to hear such an amazing feedback from you and its truly a delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

Web based Ease of use Calendar view Customer and Travel Agent database

No mobile app available Not possible to process credit card payments via the Payment Gateway Interfaces with eZee Reservation, OTA's and website can improve so that data changes/updates automatically feed through to all from a single input screen

Hi Christoff, We laud for sharing your opinions and aim to improve consistency. To address your concerns, we do have eZee Absolute App available on Google Play Store as well as Apple App Store which is the simplest PMS app you will find in the market. And it also supports credit card payments. Additionally, we have interfaces with limited credit card processing and payment gateways. However, if you have any of your preferred ones, we can integrate that with our solutions. Recently, the UI of eZee Absolute has been given a face-lift and our other software are under development in that line. Please write to us here: cm@ezeetechnosys.com, so that we can well assist you on the queries and suggestions. Regards, Team eZee!

They have got everything sorted when it comes to operations of a hotel. We have almost all functionalities up and running and all our billing is integrated with Ezee

Because it is on the cloud, and based in a browser, it is slow sometimes. They might also roll down updates and will not tell you the impact of it. We have seen the number in reports changing and it took them about a month to rectify that. It was bit of a mess. But i would say i can live with that as long as it does not mess up with billing

Hi Aimy, Thank you so much for your feedback. We are glad that eZee Absolute is meeting your requirements. We'd recommend you to use eZee Absolute with stable internet connection and updated internet browser; it will surely make software faster. We are constantly working to improve our solutions, and your suggestions will surely help. Addressing to your con, we suggest you to get in touch with your account manager. Meanwhile, you have any suggestions, you can write to us at cm@ezeetechnosys.com. Regards, Team eZee

System integration and set-up is very straight forward and quick to do. System is easy to operate in the day to day operation. The eZee team is providing an online training / onboarding and also offering further guidance if needed. Live chat support is always available to assist with challenges if applicable. Functions are similar to Opera and other known PMS systems.

Set-Up of reports can be done in a better way / offer more flexibility. Some of the support material (manual guides) are outdated.

Hi Alexander, Thank you so much for taking out time to review us. It is an absolute delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

Integration of the software is unique and Ezee helps specially backend team

Too many type , you got to buy , Ezee reservations &absolute (don’t know what feature it carries , and another one for integrating all other companies for value. And no explanation given

Hi, Thank you for your feedback. Addressing to your con, let us tell you that all our products are integrated. Each of them has its own features, benefits, and a specific identity. Knowing the requirements of our customers, we always recommended the best solution for them. If we had suggested these solutions, then it must have a significant role to play in increasing your efficiency (if used properly). However, we apologize that you didn't receive an explanation from our end and also for the inconvenience you had. We have informed this to the concerned team and they will get back to you with explanation and will guide you on how to use these solutions effectively. Regards, Team eZee

ease of use - simple - to the point - hasslefree | all team members are so keen to help - I hardly come across with such team while using any other software - they do anything to get your work done and most important any part of the day or night ( this is fantastic) feel safe and carefree to use the software as help is just a click away anytime - Representative has guided me so well and were always there to help.

billing system - tax system - accounting part | GST NEEDS TO HAVE BILL NO IN ORDER SERIAL WISE - EZEE IS NOT ABLE TO HELP ME WITH THAT - GST PART IS KIND OF VERY COMPLICATED WHEN FEW THINGS COME ACROSS - ALREADY REFERRED SAME TO REPRESENTATIVES

Hi Altaf, we're excited to hear that you loved our live support. We're not very clear on what kind of GST invoices you'd like to have. So it would be great if you can communicate with your account manager and share your exact requirements. They will look into it and let you know the solution for it. Regards, Team eZee.

In the cloud. Many functions, good reporting software. Can track who did what. Can send automated check-in emails etc.

-Should have more options to select what is send automatically to which staff member under email settings general. -In house sheet, showing people staying over, people leaving and people arriving, now only the arrival list is send the departure list is separate. -Reporting should show bookings and revenue per nationality -Should be a way to hide old staff in the user list, the list get really long now.

Hello again Sylvester. We are glad to receive this product review from you. We are currently enhancing emails notification module and working on more granular settings. You¿ll get to see those in our upcoming release. Write to us at cm@ezeetechnosys.com for anything that you want in email notifications or in report sections? For reporting, we can always develop customized reports for you. Kindly get in touch with us. While for hiding old staff list, we will share your feedback with developers to check if we can hide the disabled users by default. Regards, Team eZee.

It is all in one software with PMS, chancel manager, booking engine, guest review platform

The Ezee PMS system is flawed and the hotel will lose more revenue than it gains using this system. Every time the hotel marks the booking as a paid no-show or cancellation, the PMS will report to the OTAs free of cost. This will result in the hotel losing the virtual cards or credit card details for the no-shows + cancellations. In the last three, we lost almost 2200 in no-shows and cancellations...

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I liked previous version better. It was easy to click on "Today", then 15-day view, 30-day view. Now they have "Compact" and "Cozy". What a headache to make weekly reservations! The updated version is difficult to make/extend reservations by scrolling left-right on stay view window. No comments section that previous version had. Folio view does not work on my Safari, I had to switch to FireFox browser, the support team could not figured it out. There was no training provided to new version. Ugh, poor implementation. I like that now each scroll bar has an icon to see if a guest has a balance, it was a good update.

The integration team is inexperienced. I obtained new gateway provider (Authorize.net, pretty big company), its a company that process credit card payments on our booking website and then sends the information back to Ezee absolute so we can see that payment was made. A year ago the engineer who connected my ezee reservations to Authorize.net did it in a few days. Now, this year its been a nightmare....

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When I was in Department of Front Office, I had 2 years of good experience with Ezee absolute software. The most attractive part of this software is online based. Anywhere I can access to the system and know about the status of my hotel. The featuring of Ezee absolute are very much prompt and user friendly. Mostly folio management and guest preference management are very much easy. Also maintain the room allocation and future booking allocation are much easier. Support teams are supportive and they are responding very quickly. They have problem solving tutorial, if face any difficulties, you can find yourself from the YouTube tutorial.

Ezee absolute are very much user friendly but develop the desk top as well as. Every month they are doing monthly maintenance that time they stop the system 2 to 3 hours. I think they need to think about it or they can setup the desktop based module.

Hi Salah Uddin, Thank you for your review. We're super happy to know that you loved working with eZee Absolute. Product maintenance is a part of our regular enhancements and extremely important to ensure that your operations are running smoothly. However, we are continuously modifying that process and trying to reduce the maintenance downtimes for a better experience. We assure you that your experience is going to just get better. Regards, Team eZee.

I like that it is user friendly, easy to use and they are always improving the platform. It also connects perfectly with all the OTAs we use and the reservations are always up to date.

Sometimes is hard to understand each other with customer service but they always do their best to help and solve any problems as soon as possible.

Hi Libny, Thank you so much for your kind words. We're glad that you're finding eZee Absolute user-friendly and helpful for your operations. And surely, the communication gaps with our customer service will be covered gradually. However, our constant aim would be to help you out with whatever queries you have. We assure you that your experience with us will only get better with time. Regards, Team eZee

I received outstanding customer service marked by prompt, courteous assistance and a genuine effort to resolve my issue. The team's attentiveness and effective communication made for a seamless and highly satisfying experienc

Great job on handling that customer's issue quickly and professionally I was completely impressed with their professionalism and customer service.

I familiar with eZee Absolute from my last organization. I liked most of this PMS features, such as - Revenue Management System, OTA Management, Booking engine, Reporting system, Sales & Reservation module. Being a sales man I always prefer easy and smooth operating system, which is totally providing by eZee Absolute. specially I would like to share one thing about eZee Absolute supporting team - they are very much smart and supportive. If I found any kind of difficulties, I can find out myself through YouTube tutorial. On YouTube lots of tutorial available. eZee Absolute PMS is fully internet based PMS, that's way i can always use this PMS from my laptop or mobile from Outside of property.

eZee Absolute is little bit slow due to fully internet based PMS. Sometime i found myself waiting for Hi Speed connection for access eZee Absolute. They should think about alternative way like desktop based.

Hi Shaharuzzaman, Thank you for your detailed review. We're glad to know that you find eZee Absolute easy to use and it's meeting your expectations. Addressing your cons, we will surely share this to the concerned team. At eZee, we're always trying to enhance our products and improve the user experience. And we assure you that with time, you will not face any such issues; and have a seamless experience with us. If you'd like to share any more suggestions, please drop an email on cm@ezeetechnosys.com. Regards, Team eZee.

11)It's very simple to use and implement, and I can access it from my phone, allowing me to work from virtually anywhere. For me, the game changer is the customer support, which is always extremely fast and staffed by highly trained individuals.

The support staff is always available to help us whenever we have a problem. Apart from many other features, I like the few things which are available in front before is now hided after update.

Hi Jasmitpal, Thanks for the comprehensive feedback. We are glad that you ae satisfied with eZee Absolute. We constantly work in order to make our product more intuitive. Your suggestions would surely help us to deliver future updates. In case you have more suggestion, please write us on cm@ezeetechnosys.com Regards, Team eZee

I have had the opportunity to work with numerous PMS and POS solutions for in excess of 15 years in the local market and rate eZee Absolute as the top performing solution in terms of features, ease of use and flexibility. The fact that the solution is cloud based offers my clients an affordable solution with the necessary redundancy. The system architecture reduces implementation time and further allows...

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Initially there were specific local settings that were not available, however the approach of Ezee to integrate to local vendors and the speed at which this development is carried out reinforced my initial belief that the product was well suited to the South African market.

Hi Michelle. Wonderful that you took time from your busy schedule to review us. Thanks for your kind words.

1. Can post room food bill from Optimus directly into the rooms 2. Reports give great operational and financial snapshots. 3. Auto night audit feature saves time for my front desk staff 4. Mobile app lets me track bookings, upcoming arrivals and departures as well as in house guest folios on the go 5. Accounting software interface enables me to transfer date in a smooth and efficient manner to Tally 6. Customer support is for real, always available 7. OTA bookings are directly posted to the software and are visible

1. You need laser printer to print room invoices so don't try to use dot matrix, which they will advice you as well 2. It took me a while to understand the back end configuration but once you learn it its a great tool to customize the software to your needs so be ready to spend sometime with the configuration part from time to time to make changes when they arise and also help is available 3. Need decent seep internet and all the time to run the software, I switch to a new and better internet service provider after the software was installed but what was good for customer service as well since we provide free WiFi to customers

Hello Raja, Thank you for your precise review. We are happy that our software has made your work faster and simpler. Regarding the cons that you mentioned, yes, eZee Absolute works the best with laser printers which are widely recognized in the industry. In addition, it's always recommended to use a stable internet connection to make the most of our solutions. In case you're stuck anywhere, our training team and your account manager is always there to help you out. Keep sharing your feedback at cm@ezeetechnosys.com. Regards, Team eZee.

Der größte Vorteil für kleine Hotels ist das die Software online ist, es ist kein eigener Server mit Sicherungen erforderlich und somit auch keine große Netzwerkinfrastruktur. PC oder Laptop mit Internetzugang ist ausreichend. Absolute ist für mehrere Benutzern gleichzeitig nutzbar und dies auch Ortsunabhängig. Des weiteren ist eine App, für Mobiltelefon oder Tablet, für Housekeeping und für die gängigsten Funktionen vorhanden. Sehr guter 24/7 Support.

Bereitstellung in mehreren Sprachen könnte einfacher, besser sein.

Hi Werner, Thank you for taking out time to review us. It is an absolute delight to serve clients like you. We are constantly working on making our software as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Till then, keep spreading the word around. Regards, Team eZee

Many users appreciate eZee Absolute for its intuitive and easy-to-navigate interface, which simplifies training and daily operations. This user-friendliness is particularly beneficial for properties with high staff turnover, ensuring that new employees can quickly become proficient in using the system

EZee Absolute is praised for its extensive range of features, including front office management, housekeeping, guest profiles, automated night audits, and mobile app support. These features help streamline hotel operations and improve efficiency​

Although the support and team is good, but they are not able to

They really need to work on their reports, which is below par and not suitable for hotels who do group business. For example, The folio list report shows 20 room booked under 1 group as 20 different invoice numbers in the report, where as 1 invoice has been generated for the group. This is a major flaw and concern for hotel doing MICE & group business. Also the Payment detail report doesn't show any tax break up and is suitable for taxation purpose. They need to come with a solution on urgent basis before they start losing clients.

Hello Dhananjay, Thank you for such a detailed review. We assure you to look at the factors which you have highlighted here. It would be great if you could discuss your problems with your account manager. As they monitor your account closely, they will surely be able to help you with everything. Moreover, you can even get online with our experts who assist hospitality group like yours on 24x7x365 live support. Meanwhile, Please keep sending your suggestions at cm@ezeetechnosys.com. We assure you to give our best efforts in giving you the best user-experience. Regards, Team eZee

We are a small hotel and use Ezee 2 years now, it is very easy to use and the Distribution system makes it all worth while. It is easy to use for all receptionist. And if you have an issue you just contact the help desk and they will help out right away.

If there is anything to say, I would like to improve the group module mostly concerning invoicing. To be able to generate just one invoice number for a group would be easier for our administration and the clients or agents.

Hi Jos, it's great to know that our solutions are exceeding your expectations and beyond. We assure you to continue imparting our best services. Taking our solutions to the next level is a constant effort from our end, wherein your suggestions fit perfectly. Do keep sharing more suggestions at cm@ezeetechnosys.com. Regards, Team eZee

eZee has been a simple and affordable solution that is robust enough to offer the precise results and level of management that we at Zostel need. Interestingly, it also includes a range of other valuable features for financial management tracking, with reports that detail all revenue, expense and tax requirements. It has indeed been instrumental in helping us manage a growing hostel chain! support team has been fantastic consultants !

The mobile app has a long way to go to become handy. Also, the user experience can be worked upon.

Hi Aditya, Thank you so much for taking your precious time to write about us. It gives us great pleasure to know how our product has helped you streamline your functions. Our team's always striving hard to provide optimum solutions. And the same goes for the app as well. Stay tuned for more updates to our app, which will help you manage your property on-the-go completely. Keep sharing your feedbacks at cm@ezeetechnosys.com. Regards, Team eZee.

Its user-friendly interface and comprehensive features make it a standout choice in the industry. One of its key strengths is its ability to streamline operations, from check-in to check-out, with ease and efficiency.

While eZee Absolute offers a comprehensive suite of features for hospitality management, there are a few areas where it could improve. One aspect that could be enhanced is the learning curve for new users. While the platform is robust, it may take some time for staff to become fully proficient with all its functionalities, potentially leading to a temporary decrease in productivity during the onboarding process.while eZee Absolute is a powerful tool for hospitality management, addressing these areas for improvement could further enhance its value proposition for users.