eZee Absolute Reviews - Page 2

I liked previous version better. It was easy to click on "Today", then 15-day view, 30-day view. Now they have "Compact" and "Cozy". What a headache to make weekly reservations! The updated version is difficult to make/extend reservations by scrolling left-right on stay view window. No comments section that previous version had. Folio view does not work on my Safari, I had to switch to FireFox browser, the support team could not figured it out. There was no training provided to new version. Ugh, poor implementation. I like that now each scroll bar has an icon to see if a guest has a balance, it was a good update.

The integration team is inexperienced. I obtained new gateway provider (Authorize.net, pretty big company), its a company that process credit card payments on our booking website and then sends the information back to Ezee absolute so we can see that payment was made. A year ago the engineer who connected my ezee reservations to Authorize.net did it in a few days. Now, this year its been a nightmare....

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The first thing i like in Ezee is its Customer Support which is not a easy task , Currently we are running 7 properties and almost each property use live chat option when they get stuck and it get resolved without connecting a call. The speed of the software is too good, it never crashes on group check ins, no errors at all

It's overall look and feel is not that good, but it can be ignored as it is being used internally. Guest portal look and feel can be improved

Hi Manish, Thank you so much for taking out time to review us and appreciating our support team. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

Overall as an "HMS/PMS", Ezee Absolute is 2nd to none in terms of any operational or administrative requirements of any accommodation service provider no matter how big or small it is. Being the single company to offer both HMS & Channel Manger and the connectivity between Ezee Absolute (PMS) & Ezee Centrix Centrix (Chammel manager) is something which makes this product very exclusive and a top choice...

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It is a real tough ask from a customer that is enjoying the product with complete satisfaction but the missing system-generated P&L report is something to be looked forward soon in place.

Hi Ahmed, Thank you so much for taking out time to write such a detailed feedback. We are elated to hear such an amazing feedback from you and its truly a delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

When I was in Department of Front Office, I had 2 years of good experience with Ezee absolute software. The most attractive part of this software is online based. Anywhere I can access to the system and know about the status of my hotel. The featuring of Ezee absolute are very much prompt and user friendly. Mostly folio management and guest preference management are very much easy. Also maintain the room allocation and future booking allocation are much easier. Support teams are supportive and they are responding very quickly. They have problem solving tutorial, if face any difficulties, you can find yourself from the YouTube tutorial.

Ezee absolute are very much user friendly but develop the desk top as well as. Every month they are doing monthly maintenance that time they stop the system 2 to 3 hours. I think they need to think about it or they can setup the desktop based module.

Hi Salah Uddin, Thank you for your review. We're super happy to know that you loved working with eZee Absolute. Product maintenance is a part of our regular enhancements and extremely important to ensure that your operations are running smoothly. However, we are continuously modifying that process and trying to reduce the maintenance downtimes for a better experience. We assure you that your experience is going to just get better. Regards, Team eZee.

The software is very easy to integrate, set-up and use. Since it is a easy set-up it helps safe time to train your staff. In return you get a up-to-date product that helps you manage and integrate your day to day operations more sufficiently and smarter.

We do wish that their would be more direct shortcuts to the things you use more and to have direct access to. This was already discussed with a technical IT staff and manager and we are working on implementing this very soon.

Hi Marc, Thank you so much for taking out time to review us. It is an absolute delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

Web based Ease of use Calendar view Customer and Travel Agent database

No mobile app available Not possible to process credit card payments via the Payment Gateway Interfaces with eZee Reservation, OTA's and website can improve so that data changes/updates automatically feed through to all from a single input screen

Hi Christoff, We laud for sharing your opinions and aim to improve consistency. To address your concerns, we do have eZee Absolute App available on Google Play Store as well as Apple App Store which is the simplest PMS app you will find in the market. And it also supports credit card payments. Additionally, we have interfaces with limited credit card processing and payment gateways. However, if you have any of your preferred ones, we can integrate that with our solutions. Recently, the UI of eZee Absolute has been given a face-lift and our other software are under development in that line. Please write to us here: cm@ezeetechnosys.com, so that we can well assist you on the queries and suggestions. Regards, Team eZee!

Using this software since 3 years and have found the entire team of ezee always supportive and ready to accept challenges. They are user friendly technology organisation with user centric and applications and upgrade the product from time to time to be more useful and effortless. Will recommend this to all my business partners in Hospitality Industry

They should open up the database and give customised selective reports and data flow as per users selection and choice. Any data which is present and inputed by user should be made available to download as and when required by him/her.

Hi Rocky, Thank you for taking out your time to reviews us. We are happy that you will recommend our solutions in the industry. We are constantly working on making our software as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

It’s like an affordable version of Opera, with all the functions.

Needs a lot of training, not every employee can be hands on easily. Needs to be more user friendly!

Hi Abhinav, Thank you so much for this amazing feedback. It is an absolute delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

- Support is Excellent - People are friendly who works the back end.

- Some take might take longer than others -

Hi Iqbal, Thank you so much for your feedback. We are happy that we were able to please you. If you have any suggestions or concerns, please write to us at: cm@ezeetechnosys.com. Keep spreading the word around :) Regards, Team eZee

I like that it is user friendly, easy to use and they are always improving the platform. It also connects perfectly with all the OTAs we use and the reservations are always up to date.

Sometimes is hard to understand each other with customer service but they always do their best to help and solve any problems as soon as possible.

Hi Libny, Thank you so much for your kind words. We're glad that you're finding eZee Absolute user-friendly and helpful for your operations. And surely, the communication gaps with our customer service will be covered gradually. However, our constant aim would be to help you out with whatever queries you have. We assure you that your experience with us will only get better with time. Regards, Team eZee

I familiar with eZee Absolute from my last organization. I liked most of this PMS features, such as - Revenue Management System, OTA Management, Booking engine, Reporting system, Sales & Reservation module. Being a sales man I always prefer easy and smooth operating system, which is totally providing by eZee Absolute. specially I would like to share one thing about eZee Absolute supporting team - they are very much smart and supportive. If I found any kind of difficulties, I can find out myself through YouTube tutorial. On YouTube lots of tutorial available. eZee Absolute PMS is fully internet based PMS, that's way i can always use this PMS from my laptop or mobile from Outside of property.

eZee Absolute is little bit slow due to fully internet based PMS. Sometime i found myself waiting for Hi Speed connection for access eZee Absolute. They should think about alternative way like desktop based.

Hi Shaharuzzaman, Thank you for your detailed review. We're glad to know that you find eZee Absolute easy to use and it's meeting your expectations. Addressing your cons, we will surely share this to the concerned team. At eZee, we're always trying to enhance our products and improve the user experience. And we assure you that with time, you will not face any such issues; and have a seamless experience with us. If you'd like to share any more suggestions, please drop an email on cm@ezeetechnosys.com. Regards, Team eZee.

This is the most employee friendly software that we ever used. Technical assistance is available 24hrs. Easy to operate & very reasonable comparing to other brands.

Nothing as such it seems perfect. We would like to take more additional services through eZee absolute.

Hi Chetan, Thanks you so much for your valuable feedback. We are happiest to know that you would want to subscribe for more services. Besides, if you have any suggestions, do mail us on cm@ezeetechnosys.com Regards, Team eZee

11)It's very simple to use and implement, and I can access it from my phone, allowing me to work from virtually anywhere. For me, the game changer is the customer support, which is always extremely fast and staffed by highly trained individuals.

The support staff is always available to help us whenever we have a problem. Apart from many other features, I like the few things which are available in front before is now hided after update.

Hi Jasmitpal, Thanks for the comprehensive feedback. We are glad that you ae satisfied with eZee Absolute. We constantly work in order to make our product more intuitive. Your suggestions would surely help us to deliver future updates. In case you have more suggestion, please write us on cm@ezeetechnosys.com Regards, Team eZee

I have had the opportunity to work with numerous PMS and POS solutions for in excess of 15 years in the local market and rate eZee Absolute as the top performing solution in terms of features, ease of use and flexibility. The fact that the solution is cloud based offers my clients an affordable solution with the necessary redundancy. The system architecture reduces implementation time and further allows...

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Initially there were specific local settings that were not available, however the approach of Ezee to integrate to local vendors and the speed at which this development is carried out reinforced my initial belief that the product was well suited to the South African market.

Hi Michelle. Wonderful that you took time from your busy schedule to review us. Thanks for your kind words.

1. Can post room food bill from Optimus directly into the rooms 2. Reports give great operational and financial snapshots. 3. Auto night audit feature saves time for my front desk staff 4. Mobile app lets me track bookings, upcoming arrivals and departures as well as in house guest folios on the go 5. Accounting software interface enables me to transfer date in a smooth and efficient manner to Tally 6. Customer support is for real, always available 7. OTA bookings are directly posted to the software and are visible

1. You need laser printer to print room invoices so don't try to use dot matrix, which they will advice you as well 2. It took me a while to understand the back end configuration but once you learn it its a great tool to customize the software to your needs so be ready to spend sometime with the configuration part from time to time to make changes when they arise and also help is available 3. Need decent seep internet and all the time to run the software, I switch to a new and better internet service provider after the software was installed but what was good for customer service as well since we provide free WiFi to customers

Hello Raja, Thank you for your precise review. We are happy that our software has made your work faster and simpler. Regarding the cons that you mentioned, yes, eZee Absolute works the best with laser printers which are widely recognized in the industry. In addition, it's always recommended to use a stable internet connection to make the most of our solutions. In case you're stuck anywhere, our training team and your account manager is always there to help you out. Keep sharing your feedback at cm@ezeetechnosys.com. Regards, Team eZee.

Der größte Vorteil für kleine Hotels ist das die Software online ist, es ist kein eigener Server mit Sicherungen erforderlich und somit auch keine große Netzwerkinfrastruktur. PC oder Laptop mit Internetzugang ist ausreichend. Absolute ist für mehrere Benutzern gleichzeitig nutzbar und dies auch Ortsunabhängig. Des weiteren ist eine App, für Mobiltelefon oder Tablet, für Housekeeping und für die gängigsten Funktionen vorhanden. Sehr guter 24/7 Support.

Bereitstellung in mehreren Sprachen könnte einfacher, besser sein.

Hi Werner, Thank you for taking out time to review us. It is an absolute delight to serve clients like you. We are constantly working on making our software as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Till then, keep spreading the word around. Regards, Team eZee

the PMS is one of the most user friendly on the market , easy to set up rates , room categories and much more

Ezee absolut is still under constent improvement from the ezee team , need more detailed reports as well as front desk options

Hi Hicham, Thank you so much for your review. We constantly work on enhancing our software and reporting aspect is also considering. We promise you to keep imparting our best services. Regards, Team eZee

Although the support and team is good, but they are not able to

They really need to work on their reports, which is below par and not suitable for hotels who do group business. For example, The folio list report shows 20 room booked under 1 group as 20 different invoice numbers in the report, where as 1 invoice has been generated for the group. This is a major flaw and concern for hotel doing MICE & group business. Also the Payment detail report doesn't show any tax break up and is suitable for taxation purpose. They need to come with a solution on urgent basis before they start losing clients.

Hello Dhananjay, Thank you for such a detailed review. We assure you to look at the factors which you have highlighted here. It would be great if you could discuss your problems with your account manager. As they monitor your account closely, they will surely be able to help you with everything. Moreover, you can even get online with our experts who assist hospitality group like yours on 24x7x365 live support. Meanwhile, Please keep sending your suggestions at cm@ezeetechnosys.com. We assure you to give our best efforts in giving you the best user-experience. Regards, Team eZee

El sistema es muy intuitivo y fácil de usar, cuenta con una aplicación móvil en donde puedo administrar mi propiedad desde me encuentre.

No existe algo que no me agrade del sistema

Hello Marco, Thank you for your feedback. We're glad that eZee Absoute is making all your operations very easy and efficient. In case, you have any query, please contact our 24x7x365 live support. We promise to keep imparting you with our best services. Regards, Team eZee

We are a small hotel and use Ezee 2 years now, it is very easy to use and the Distribution system makes it all worth while. It is easy to use for all receptionist. And if you have an issue you just contact the help desk and they will help out right away.

If there is anything to say, I would like to improve the group module mostly concerning invoicing. To be able to generate just one invoice number for a group would be easier for our administration and the clients or agents.

Hi Jos, it's great to know that our solutions are exceeding your expectations and beyond. We assure you to continue imparting our best services. Taking our solutions to the next level is a constant effort from our end, wherein your suggestions fit perfectly. Do keep sharing more suggestions at cm@ezeetechnosys.com. Regards, Team eZee

eZee has been a simple and affordable solution that is robust enough to offer the precise results and level of management that we at Zostel need. Interestingly, it also includes a range of other valuable features for financial management tracking, with reports that detail all revenue, expense and tax requirements. It has indeed been instrumental in helping us manage a growing hostel chain! support team has been fantastic consultants !

The mobile app has a long way to go to become handy. Also, the user experience can be worked upon.

Hi Aditya, Thank you so much for taking your precious time to write about us. It gives us great pleasure to know how our product has helped you streamline your functions. Our team's always striving hard to provide optimum solutions. And the same goes for the app as well. Stay tuned for more updates to our app, which will help you manage your property on-the-go completely. Keep sharing your feedbacks at cm@ezeetechnosys.com. Regards, Team eZee.

Les fonctionalités des solution Cloud ont le plus d'impact et très facile à utiliser. La solition est très evolutive et s'adapte facilement à l'existant, a notre époque et même futur.

La version française n'est bien traduite. Et certains rapports lié s aux client Account, et detaillés sont absents. Sinon l'existant n'est déja pas mal.

Hi Emilie, Thank you for your feedback. We are happy that eZee Absolute is meeting your expectations. We are constantly working on improving our products and have considered reporting aspect as well. We assure that in coming time, all the modules along with the reporting as well as French Translation will get better. It will be great, if you can tell us how can we improve your experience. Do write to us at cm@ezeetechnosys.com. Regards, Team eZee.

We use eZee absolute across all our 8 Properties, We are impressed with the overall experience and specifically with SSO, Clean UI and for sure user-friendly PMS Software. Team can learn PMS in a day and rollout is quick. Most Importantly very quick and responsive tech support.

Since we have multi-property, Centralised database would have been great help to retrieve data, understand this on the roadmap.

Hi Vinodh. We are glad to have your review over here. Regarding the cons, we totally agree with you to manage your multiple properties, you would require a single login. However, we have found that you are already facilitated with our CRS account feature which allows you to manage single login credentials for accessing multiple properties. Incase, you have any queries please reach us on our 24/7 live support or to your dedicated account manager. Please keep sharing your valuable feedbacks with us over cm@ezeetechnosys.com Regards, Team eZee.