eZee Absolute Reviews - Page 3

User friendly and live support. Seldom had any unresolved issues. Switching over from one hotel to another is very easy in group hotelering. Can view guest checked in and reports of invoice breakdown gives proper idea of business generated

Cancellations are not reflected on OTA software . This has to be resolved at the earliest in consultation with Booking.com. otherwise it is a revenue loss for business entities

Thank you Sanjayan for sharing your experience with us. Happy to serve you with the best solution we had. And about your concerns I would like to say all cancellations from OTAs do reflect on our channel manager if the bookings come after the property is switched to our software. However, there are such scenarios, we will have no reference of cancelled bookings like, you already had a booking from OTA before connecting with eZee and that booking gets cancelled. Though, there are some OTAs which allow sharing of bookings while connect with them and with such OTAs we do reflect even the cancellations even if the bookings are taken before connecting with eZee. Though, you have any queries, you know where to reach us any day. Stay tuned for best of the assistance from team eZee!

It is user friendly. It has multiple options do perform desired operations. It connects well with other apps.

Not as such. They keep on updating new things for the improvement.

Hi Abhishek, Thank you so much for your valuable feedback. We are delighted to know that eZee Absolute is taking care of every aspect of your hotel. We assure you to keep offering best service. In case, there is anything to share, feel free to write us at cm@ezeetechnosys.com Regards, Team eZee

It is all in one software with PMS, chancel manager, booking engine, guest review platform

The Ezee PMS system is flawed and the hotel will lose more revenue than it gains using this system. Every time the hotel marks the booking as a paid no-show or cancellation, the PMS will report to the OTAs free of cost. This will result in the hotel losing the virtual cards or credit card details for the no-shows + cancellations. In the last three, we lost almost 2200 in no-shows and cancellations...

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I liked previous version better. It was easy to click on "Today", then 15-day view, 30-day view. Now they have "Compact" and "Cozy". What a headache to make weekly reservations! The updated version is difficult to make/extend reservations by scrolling left-right on stay view window. No comments section that previous version had. Folio view does not work on my Safari, I had to switch to FireFox browser, the support team could not figured it out. There was no training provided to new version. Ugh, poor implementation. I like that now each scroll bar has an icon to see if a guest has a balance, it was a good update.

The integration team is inexperienced. I obtained new gateway provider (Authorize.net, pretty big company), its a company that process credit card payments on our booking website and then sends the information back to Ezee absolute so we can see that payment was made. A year ago the engineer who connected my ezee reservations to Authorize.net did it in a few days. Now, this year its been a nightmare....

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Its lifesaving for front office for any Hotels. Quick check-in, checkout any king of amendment on one click. We need to check all the reports for everyday morning meetings, so this software giving us all the reports like revenue for last night, nest month forecast,actually every-tings. One click solutions.

If we can use this all networks and if we can use this software in mobile phone then it will be helpful fro me.

Hi, Thank you for such amazing feedback. We are so happy that eZee Absolute is meeting all your requirements. eZee Absolute also comes along with the mobile application, where you manage a majority of your hotel operations at your fingertips. You can download the app from here: https://play.google.com/store/apps/details?id=com.ezeetechnosys.absolute&hl=en. Meanwhile, if you have any suggestions, please send them to cm@ezeetechnosys. Regards, Team eZee

The PMS and POS were good. The Demo and Deployment support by Ezee India Team were Good.

Need more upgrdation need to develop accounting, CMMS and MMS.

Hi, We are glad to know that you chose eZee Absolute and were happy with it. Although, you had to shift due to some reasons. We constantly work on enhancing our software and MMS would surely be in the bucket. We hope to serve you again in future. Regards, Team eZee

It is easy for use. Very User friendly. Flow of the hotel personal doesn't effects working quality. We have all necessary tools for managing hotel, also reduce costs on commission for OTA-s with help of booking engine of Ezee PMS and it's marketing tools. System is cloud based. Doesn't have system bugs (at list we didn't have troubles with it. Support is very friendly, fast and professionals. We are really glad to have solved one of the main problems concerning PMS software. Thanks to Ezee Absolute.

- Trying to recall problems, or at list what should I have changed in system, but doesn't come any good idea. - Nothing important to be listed.

Hi Irakli, thank you for this awesome review. We are really glad to hear such appreciation from you. We're sure that you'll find our solutions much more beneficial with time. Regards, Team eZee.

It's been two years we are using Ezee Absolute software at Roadhouse Hostels and it's very user friendly and cost effective, as the name suggest "Ezee Absolute" its very easy to use. The support team acts promptly to help and clears our doubts very patiently. They are having integration with lots of OTA so suitable for any kind of business small or large.

I wish if there were more customization available for tally integration but still there is nothing to complain about.

Hi Shrawan. We are grateful to receive your feedback. We are glad you found our software easy and cost effective. Our team is always eager to support clients like you. Stay in touch and say hello to us at cm@ezeetechnosys.com. Best regards, Team eZee

In the cloud. Many functions, good reporting software. Can track who did what. Can send automated check-in emails etc.

-Should have more options to select what is send automatically to which staff member under email settings general. -In house sheet, showing people staying over, people leaving and people arriving, now only the arrival list is send the departure list is separate. -Reporting should show bookings and revenue per nationality -Should be a way to hide old staff in the user list, the list get really long now.

Hello again Sylvester. We are glad to receive this product review from you. We are currently enhancing emails notification module and working on more granular settings. You¿ll get to see those in our upcoming release. Write to us at cm@ezeetechnosys.com for anything that you want in email notifications or in report sections? For reporting, we can always develop customized reports for you. Kindly get in touch with us. While for hiding old staff list, we will share your feedback with developers to check if we can hide the disabled users by default. Regards, Team eZee.

Clear screen, a lot of options and details, customer care is very good. Fast and easy to learn.

Sometimes errors occur and I can't modify them, too many clicks to do simple things, net lock is annoying, folio settlement is also to many clicks...

Hi Sankalp, Thank you so much for your feedback. We are glad that eZee Absolute is meeting your requirements. Each and every feature in our solutions is incorporated with a vision to make things easy and better for you. The purpose of fetlock is to assure security at your property. We are deeply sorry for the inconvenience you had with folio settlements. We request you to please write your suggestions and concerns at: cm@ezeetechnosys.com. Keep spreading the word around :) Regards, Team eZee

I like the ease of use, great customer support when needed. Also the broadness of products and modules that can all be integrated and they work great together.

I think the interface is a bit blend. Some color would make the interface more attractive.

Hi Henri, Thank you for taking out time to give your feedback. We are happy that eZee Absolute is meeting all your requirements. We are constantly working on making our software as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Till then, keep spreading the word around. Regards, Team eZee

Easy to handle and always good to use as it is a cloud system, no worries about the data loose and system crash.

sometime slow and we feel a common problem every month that even we paid the Invoice still we are received the Pending reminder. We Suggest extract that user who already paid their part and just send the mail only to them who are still pending.

Thank you for your appreciation, we passed your regards to Mr. Singh and he was delighted to hear this. Sometimes, slow internet connection might cause the system to run slow since it is cloud based. For the payment reminders, please contact our Subscription Team at subscription@ezeetechnosys.com and tally the payment records. Hence, you¿d know why you are receiving the reminders. Regards, Team eZee.

you can change and modify the reservations very easy. even the feature to hold a reservation with the remember email is quite good

the software needs quite good internet connection and in galapagos most of the time the internet is bad. so the software is very slow and you have to restart the system quite often

Hi Ursula. Thanks for the positive response, we are glad that you found our system easy and helpful. Regarding the cons, it's a cloud-based system and a stable internet connection is one of its prerequisites. If this is happening frequently and there is no good internet service provider at your location then you can consider switching to eZee FrontDesk - An on-premise PMS system that does not needs an internet connection to operate but it may incur hardware expenses. You can discuss the same with your dedicated account manager or you can write to us anytime at cm@ezeetechnosys.com. Best Regards, Team eZee.

User friendly process to work with this PMS and I can access this from any where. And also support from Ezee is very good.

New update I don't like so I am using my old version because I feel that its easy for me. In mobile by web its not working update rate and all

Hi Raj. Thanks for the appreciation. Regarding the cons, all our users are updated to new version, so you must be accessing the new version only. Regarding mobile web we have not found any issues at our end nor any such incidents are reported from any of our clients. It might be a temporary glitch in our system or you might be using an outdated or unsupported mobile browser. Incase if you are still facing issues you can contact your account manager or get in touch with us through 24*7*365 live support or write to us at cm@ezeetechnosys.com Best Regards, Team eZee.

The ease of usability and It's not slow are the two things we like. The interface is also nice and looks decently good. It has almost all the required feature and top of that eZee have good support, that makes everything better.

The reports can be a little better, especially while exporting the reports into excel format. Everything else is fine.

Hi Varun. Thanks for the review. Sorry to hear that you have faced some issues in reports while exporting. In case you are still facing issues, you can reach us on our 24x7 live support or write to us at cm@ezeetechnosys.com with further details. We also offer report customization as required. Regards, Team eZee.

Simplicity with innovative Tech tools

Lack of other modules like IPTV software that can run an entity on all fronts as a complete package for say?!

Hi Graham, We are gratified with your words and to know that our solutions have made your business simplified gives us the strength to do more. Thank you for your feedback and suggestions. Kindly write to us at cm@ezeetechnosys.com and your account manager will get back to you asap. Regards, Team eZee!

I am using it since 4 years and been a hotelier for past 32 years, Ezee soft ware is my best as most important features are available.

When ever need to receive a assistance 24 hours your tearm helping. Specialy Sumit and Bhavesh even at mid night they support me. I absolutely appreciate the way they help us. These two gentlemen is out standing. There knowledge and support Also the team online support great.

Hi Hugo, thank you for such remarkable feedback, We are really pleased to know how efficiently you have been aided by our support team. Bhavin and Sumit got really happy with your feedback. Regards, Team eZee

All in one platform required to manage the hotel.

Prices for some add ons are too much I would say.

Hi Shafi, Thank you for your review. We are glad that you are satisfied by our solutions and services. We would surely consider implementing your suggestions. Meanwhile, send them at cm@ezeetechnosys.com. Regards, Team eZee

This software initial setting up cost or fixed cost in nil. This make is Flexible as we are small properties in one group.

May be could improve more on the communication templates. We need to have more photos or sliders in our templates.

Thanks Rajiv for your amazing review. We always take pride in serving client like you. Regarding your custom requirements, we do help with such requirements to customize templates as per your need. Do drop by and send us your requirements at cm@ezeetechnosys.com anytime. Happy to help, Team eZee!

The ezee absolute software has been vital for our company, however I would like to highlight the excellent customer service of [SENSITIVE CONTENT], his extremely professional and a life saver, thank you so much!

I like everything, easy to use, easy to understand and with many many intuitive tools tools at your disposal!

Hello Jorge, We're glad that you're quite satisfied with the functions of eZee Absolute. We promise to cater to you with our best services. In case, you have any query or suggestion, please mail us at cm@ezeetechnosys.com Regards, Team eZee

No pros were added to this review

No cons were added to this review

Hi Sary, We are pleased to know that you found our products and services useful. Our prices are reasonable and are determined as per the industry standards; however, if this at all becomes a hurdle then I would like you to know about our newly launched program eZee Ultimate that is especially designed keeping your needs in mind. Now you can use eZee¿s technology Absolutely Free! You just have to pay a negligible commission on the bookings you receive through our solutions. For more details, you can visit http://ezeeabsolute.com/ezee-ultimate.php. We would appreciate the opportunity to discuss more on this. Regards, Team eZee!

quite easy to get adapt to the system, user friendly. live support is quick and responsive thanks to Mr. Sagar. working on the cellphone apps, moving forward since 2years ago when i 1st started

too many limitation, many function is not practical, and too many updates within days, should accumulate the system update and do it once a months or more.

Hi Spencer, Sagar is overjoyed to hear to read this. We're glad to know that you're finding eZee Absolute easy to adapt to. We regret the inconvenience caused to you due to recurrence of updates in the system. We're constantly working to enhance your experience through better features and technologies. Do share your suggestions and limitations at cm@ezeetechnosys.com we'll find the best solution for you. Best Regards, Team eZee.

Remote Cloud Deployment, Ease of Use, Clean UI, Multi level access for various users, comprehensive reporting system that provides a crystal clear view of business, and a highly configurable product to suit as per the needs of the hotel/hostel.

None really. The Ezee team is inclusive in incorporating updates to features to cater to almost each and every need.

Hi Aviral, We are so glad to hear such kind words from you. We, at eZee always try to deliver such outstanding services to clients like you. Please keep sharing your suggestions at cm@ezeetechnosys.com. Regards, Team eZee.