eZee Absolute Reviews - Page 6

eZee makes our work easy, they provide excellent support and service they resolve issues within 24 hours.

The issue with login logs out. also the software slow down some time.

Hi Nilesh, Thank you so much for an amazing feedback. We keep working on enhancing our software for better user experience. It would be great if you can write about the issue in detail on cm@ezeetechnosys.com Our team will keep them in consideration for future updates. Regards, Team eZee

Very easy to use, very good customisation options and great features in the cloud based version. The App is also pretty cool...

UX can be improved a bit better on App and web based versions, Otherwise a very solid module and i can highly recommend it

Hello Musab, Thank you for your kind reviews on eZee Absolute. We are glad that you are happy with how it works. We are working on the betterment of the UX part, and make it more user-friendly. Stay tuned for the updates. Regards, Team eZee.

It has just been 3 months since we started using the PMS from Ezee Technosys and we are fully satisfied with it. First of all it is very easy to learn and it requires almost no training to get used to the product. The most important feature we loved about the software is it is cloud based and can be accessed from anywhere. Communicating with the guests at every level of their interaction is made absolutely easy.

The least thing we liked about this software is that not getting to know about this product earlier.

Hi Afser M, Thank you so much for an amazing feedback. We are elated to know that you are extremely satisfied with the eZee Absolute. We promise you to extend great service to make your hotel business simpler. In case, you have anything to suggest/ share, do write us at cm@ezeetechnosys.com Regards, Team eZee

Customer support. Onboarding process. The functionalities are well designed. They have suite of companion solution for channel management and revenue management solutions.

Needs little bit of orientation to use the solution. But I have experienced unlimited training ( free ). They answered all my doubts.

Hi, Thank you so much for this amazing feedback. It is an absolute delight to serve customers like you. We promise you to keep imparting our best services. Keep spreading the word around. Meanwhile, if you have any suggestion regarding our software or services, please send them to support@ezeetechnosys.com. Regards, Team eZee

Complete, easy to use, efficent support and very kind support team, growing functions, nice and useful user interface

Would be appreciated accessing to online help and function description within each screen. Some improvement is requested on reports parameter.

Thank you for taking time to write us. We are glad to know that you found our system satisfactory and easy. Please write to us at cm@ezeetechnosys.com, we will be more than happy to solve your request. :)

Solutions provided, ease of use + support service.

with the continuous development and upgrading - NIL

Hi Munsif, Thank you for your review. It's always a delight to serve customers like you who help us expand our limits. Keep spreading the word around :) Regards, Team eZee.

Interface

Some features are not simple (promotions and configuration)

Hi Patrice, Thank you for giving us the motivation to work with same zeal with your positive feedback. Meanwhile, if you are not finding the features simple then it can be a possibility that you are still not thorough with the on boarding and training. We would like to know more about the difficulty faced by you. Kindly write to us at cm@ezeetechnosys.com. Regards, Team eZee

- Easy to use - 24/7 available support - very flexible even in times of COVID

There is really nothing what should be highlighted

Hi David, Thank you so much for your feedback. We are happy that we were able to please you. Keep spreading the word around :)

Connects with most of the OTA's needed and good customer support

Not so easy to understand like other channel managers

Hello Arline, Thank you for your feedback. We are constantly working on making our software as user-friendly as possible. However, we suggest you to contact your account manager for detailed software training. You can also reach out to our 24x7x365 live support whenever you face any difficulty. If you have any suggestion regarding our software and services, do send them to us at cm@ezeetechnosys.com. Regards, Team eZee

The best part of this software is , the customer care guys are very helpful and cooperative ........ Mr.Benjamin Lakdawala was the best person form ezee software , his training has helped many hoteliers to handle the ezee software smoothly.

no words

Hi Brenden, The best part about interacting with our valuable guests here is we get to know their genuine experience. This is what helps us to push the envelope further and meet all the expectations. We conveyed your thoughts to Benjamin and clearly he was overjoyed. Keep writing to us. Thank you so much. Regards, Team eZee

its friendly use.. easy to manage it . It works absolutely fine and much faster than any other cloud based PMS.

Manage the Bookings on One Screen. Very easy to do the Operations and have the best features. I like it.

Hello Henry, Thank you for such a warm review. Keep sharing your suggestions at cm@ezeetechnosys.com. Regards, Team eZee.

Its very user friendly and cost effective even small hotels can take advantage of this software without Spending huge amount

None as and when if we are stuck with something the support team in less then a minute solves our issues Hats off!!!

Hi John, Thank you so much for the great feedback. It's always delight to serve customers like you. We promise you to keep imparting our best services. Regards, Team eZee

Easy to use, many features, easy access and what makes it more flexible to use is the customer care service. I would like to extended our sincerely thanks to Farhin Sheikh and the members at large for their quick help in times of need and l recommend the soft ware to any big and small establishment.

Interface is friendly and some times the speed may go down but still its not bad because it keeps us connected and we can access it any where we are.

Hi Shadia. Thanks for taking time to rate us.

very easy to use and easy to operate and manage

nothing.evrything is very easy to understand.Even a small kid can use it after telling once

Hi Amit, Thank you for such an amazing feedback. Keep spreading the word around :) Regards, Team eZee

Ease of PMS views, good third party integrations, booking engine

No public API, buggy behaviors at time, housekeeping module doesn't really serve much purpose.

Hello Zeeshan, Thank you for the feedback. We do not have public API but we're open to integrating with many 3rd party hospitality solutions, which can serve the purpose fairly well. To know more about the 3rd party integrations and other important modules of our software, please speak with our 24x7x365 live software support. Also, if you have any suggestions regarding our solutions or services, please send them to us at cm@ezeetechnosys.com. Regards, Team eZee

Simplicity of the software is what differentiates it from other products. I like the fact that the solution is hosted allowing me to access and run my group of hotels from anywhere. The analytical data aids us in driving our business and the integration to OTA's and Booking engines makes the solution a one stop shop.

I haven't found anything that I dislike about the product everything that was shown to me in the demonstration has been delivered.

Hi Junaid, thank you for the excellent experience you shared. Stay tuned for better experiences further. Best Regards, Team eZee.

Easy to use; automation; front end interface

back end configuration interface could have been better like WYSWYG

Hello Jamal, Thank you for your review. We are constantly updating our software to imparting an exceptional user-experience. If you have any suggestions regarding that or any of our solutions then please send them us to cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

Excellent back office support system, comprehensive overview of meeting the dynamic requirements in this increasingly demanding and evolving industry, easy to use.

The templates for various communications could be designed better to look sharp, crisper and more aesthetically appealing. But of course they do the job well.

Hi Suman. Thanks for taking time to review us. Regarding the cons, we have passed on your feedback to our concerned department and they will do the needful. Please keep suggesting to us so that we can improve our systems. You can write to us anytime at cm@ezeetechnosys.com. Best Regards, Team eZee.

half of the things just go natural like iPhone and the other half is mystery. But I love love support!!!! I get all my answers easy and clear and in a few minutes!

I need Home button to come back to main page with reservations whenever I am. Also Ezee logo dont work as home button it piss me off a lot. It is waste of space! Just do it! it is so simple and natural ;)

Hello Paricia, Thank you for your feedback. We would surely work on your suggestions. Meanwhile, please send your valuable suggestions at cm@ezeetechnosys.com Regards, Team eZee

easy to use , integration with channel manager , booking engine include , the response time from the support team very great

customization based on their plan only also the print out on flash player which is need to be developed

Hi Mohammed, Thank you for your feedback. Talking about your cons, We've developed our plans suitable for all kinds of properties in the industry. We suggest you to contact your account manager for any queries you have. We're regularly bringing new updates to our solutions. You'll surely find your queries resolved in those upgrades. Regards, Team eZee.

It's very easy as it's name eZee. Many operations from one place. This PMS is awesome and works very efficient and can manage all from one place or view.

There's nothing so far where I can say least things about this software. But sometimes it runs very slow.

Hello Cheng, thank you for your review. We are glad that you are happy with the operations carried out by eZee Absolute. We assure you to continue imparting our best services. We suggest you to run a check of your browser as well as internet service provider for slow connections. If the problem persists, do reach out to us at cm@ezeetechnosys.com. Regards, Team eZee.

That I can log into the system and have full access. That the system is web based / cloud bases which means I can log in from everywhere!

There are a couple of negatives. You have to learn and remember how to navigate the site. Also we were promised a seamless integration with airbnb and that was not true. Rates don't upload immediately. I believe this problem will be resolve from 1 August 2018????? Also we request a report that show all booking details for a guest including when payment was received, etc. It is months later and we are still waiting.

Hi Eben, Glad to hear that eZee Absolute is suiting your needs. Regarding the Airbnb integration, we're working on the connectivity and you'll be able to avail the seamless experience soon. We apologize for the delay and inconvenience caused to you. We're working to make your experience better. For further assistance or training of eZee Absolute, you can contact our 24x7 Support or email to us at cm@ezeetechnosys.com. Best Regards, Team eZee

The mobile app is easy to use and has a great interface. With a quick view you can check the availability. Website is also easy to use and reporting function is good. LiveChat support is always fast and can solve all problems directly. My contact person from the Indian team is also very fast and kind when we need their support.

Design of automatic e-mail messages is kind of simple. Would be great if they can offer better templates.

Hi Daniel, Thank you for taking out time to give your feedback. We are happy that eZee Absolute is meeting all your requirements. We are constantly working on making our software as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Till then, keep spreading the word around. Regards, Team eZee