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Frontdesk Anywhere
Cloud-based hotel management solution for hoteliers
(5)
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Frontdesk Anywhere Features
Features Summary
Functionality
4.3
/5
122
Total features
51
4 categories
Frontdesk Anywhere features
Common features of Reservations software
Screenshots
Contenders comparison
Common Frontdesk Anywhere comparisons
Reviewers who mentioned features said:
Ben H.
Hospitality, 11-50 employees
Used daily for 2+ years
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We have great experience with working with fda.
The best thing about FDA is how user friendly it is.
The only thing would be the loading issue on rooms that have been in the system for multiple months. Really nothing else.
David S.
Hospitality, 11-50 employees
Used daily for 2+ years
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We use FDA to operate four very busy hotels in the Los Angeles area. The system allows us to make reservations, check guests in & out of the system, track deposits, run a multitude of reports including sales and future revenue on the books.
As a web based system, I have access to all of my hotel properties from anywhere in the world, including my smart phone. The grid view of our hotel rooms is a great visualization of hotel occupancy and available rooms. The system is very easy to use and makes training new employees very simple and cost effective.
All software programs can have glitches and FDA is no exception. The customer service & support team has always been responsive to challenges.
Nicki H.
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Pro's - Fairly user friendly. Like the ease of integrating website and online booking agents so I only have to manage availability and rates through the FDA system. Like that it is web based and information can never be lost. Simple to train staff of basic functions of the system. Lots of great reporting for future projections and marketing. Con's - Reporting for month end reconciliation purposes...
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Hi Nicki, Thank you for your feedback. It is appreciated! I've followed up with our development team to ensure they are investigating the discrepancies you've noticed in your historical reports. As for the other items you mentioned, we have been working on these issues and you will see these problems eradicated as well as many other enhancements including drag and drop as features in upcoming releases of Frontdesk Anywhere. Thank you again for your feedback. Kind Regards, John
Sarah B.
Hospitality, 1-10 employees
Used daily for less than 6 months
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We found that with other platforms, customer service was not always available (half-way around the world!), or not easily accessible. With FDA our personal contact is always available and helps solve issues practically immediately. FDA nearly eliminated repetitive and duplicate tasks across many platforms, freeing up literally hours of time for more important tasks. We love it!
Front Desk Anywhere (FDA) is simple, easy to use, and has all the pro features you are looking for to manage a vacation rental business of any size or shape. Features are extensive; reports will give you everything you are looking for and then some. FDA seamlessly and easily integrates with other booking platforms. Access can be granted in various capacities for employees, etc. FDA simply revolutionized our business, pulling everything together in a single platform. Customer service is impeccable, reliable and relatively immediate. Highly recommended!
Set up can be a little cumbersome, but that was simply due to now knowing what to ask. Our personal contact was available to assist with every step of setup, and any questions ongoing. There is a bit of a learning curve with all the features, but lots of resources are provided.
saengchan s.
Used daily for 2+ years
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available in anywhere, anytime its cloud PMS , able to adjustment or modification of customer detail, can manage hotel in a real-time
payment method too complicated to handle would be good if payment and invoice are in the same function and also payment transfer bill hard to make payment .
Janine M.
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PROS: ease of viewing the current schedule on tape chart, color coding gives a quick view of what is scheduled, on hold, blocked etc., housekeeping process is very easy and color coded to give easy view of what is dirty clean etc., auto email of confirmations and cancellations is a plus- time saver that was easily designed for our community complete with driving directions, can put a hold on dates...
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Hi Janine, Thank you for the review and your insightful feedback. We really appreciate hearing from you. It's our goal to bring more customizable options to users. Feedback from customers like you can indeed help shape how we develop and improve Frontdesk Anywhere in the future. Thanks again and have a pleasant weekend. Regards, John
Gretchen P.
Hospitality, 1-10 employees
Used daily for 2+ years
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The software is easy to learn and use, a most important feature when training new employees. It is comprehensive, unlike others we test drove, providing a depth of options and information to track. It's online accessibility from any computer is a must even for our small company.
While many pieces of information can be tracked, we do have a wish list of items that have not yet been included but may be in the future version.
Sara S.
Hospitality, 51-200 employees
Used daily for 2+ years
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Great set up. Excellent support team and always there when needed!
Simple to use and good value for money. Easy to install with adequate training and ongoing help and support when required.
There isn't really anything we don't like about the software - basically we need to utilise more of its resources and reporting but this is an in house issue!
Hal K.
Hospitality, 11-50 employees
Used daily for 1-2 years
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Promises,Promises,Promises that is all we receive. It is always going to be fixed by a certain date-- that date comes and goes and nothing gets done. They talk a good game but nothing gets accomplished.
Cloud based Pleasant Customer Service ---but unable to help.
Unable to locate guest reservations by email or phone#.Cannot send out Thank You letters with hotel photo.Unable to drop & drag a reservation from 1 room to another if guest decides to stay longer and that room is requested. Chip processing is a problem on CC too. Very Frustrating
Maria L.
Hospitality,
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The best part is the online booking/reservations that provide flawless organization of occupancy, checkouts, holds, etc. Though we are a small establishment, we never feel small regarding FDA customer service; from the beginning (over 2 years ago) our representative(s) have been supportive. As of late, we have had numerous necessary changes to our website which have been handled in a timely manner. It is nice to be able to edit the rate if necessary and have the ability to print out a "real" receipt which is needed by our many business travelers.
Would like to have one hour of face to face to ask questions about all the wonderful things this software can do!
Peter S.
Hospitality, 1-10 employees
Used daily for 2+ years
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Easy to use and Cloud based PMS. Good customer service.
Integrating with credit card processing costly.
Akira P.
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I personally met with awesome crew behind the company. They are creative, smart and fun loving people who are pleasure to work with. Just like any software, the product can be updated with patches, fixes and it will continuously improve. But it's more difficult to change the people and culture. Good people at FDA can be trusted and I know they will come through if we ever have any problems....
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Dear Akira, Thank you for your kind words. It has been a pleasure to work with you and the rest of the Mantra team. We're excited to continue delivering you the service you have enjoyed and build on that by bringing great new features and improvements in the near future. Regards, John
Karen G.
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This is my first experience with an electronic registration system. I find there is a lot of switching from screen to screen to complete one registration. It would be nice if the organization field would present a drop down of possible names. We have frequent repeat businessmen from one company. I cannot always remember the individual's name as they walk to the desk, but I remember the company. I would like a monthly rate to just show a months billing on the invoice and not break it down to daily. This is not always the correct amount and I need to spend time going in to edit the rate. We are learning more tricks to the system and ways to personalize it to our needs. Overall it has been a positive experience.
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Hi Karen, Thanks a lot for your positive review. It is good to hear you're getting to grips with Frontdesk Anywhere. We do have plenty of new features and tweaks to the existing ones planned for our future updates. If you ever need any assistance please do get in touch with us. All the best, John
Scott P.
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After conducting a thorough review (including demostration periods) of more than a dozen hospitality management solutions, both web based as well as physically installed software, our organization concluded that Frontdesk Anywhere was, without a doubt, the best overall combination of useful feature richness, ease of set up & implementation and price. With a responsive and professional support staff, Frontdesk Anywhere is, in our opinion, one of the industry's best values.
Ease of staff monitoring Ease of data entry Real time room status updates between departments Ease of rate change and promotional integration
The only suggestion we would offer for future versions would be the integration of a seperate maintenance department module that would work side-by-side with the front desk and housekeeping portions of the platform.
Sean M.
Hospitality, 1-10 employees
Used daily for 1-2 years
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FDA has been a great system for us to grow. Other than the Cons mentioned, we really have no complaints. It is a difficult system to learn (onboarding/set-up was more difficult than our previous platform; 3-6 months to become comfortable), but once mastered, it is easy to navigate and customize. In hindsight, the difficulties we had were mostly due to the robust functionality, which we use every...
- internet based system, can be accessed from numerous devices - itemized nightly invoices - unlimited auto emails (pre/post dated from check-in/check-out date) which integrate with external email system - IBE integrates with Wix created websites - rate manager is extremely easy to use - create trouble tickets online, response time is satisfactory - integrates with channel managers and 3rd party software
- no mobile app, only mobile website (can be a pain to login/logout on phone) - 24/7 support exists, but difficult to get ahold of tech support by phone at any given time (typically will get a call back within 24 hrs.) - cannot highlight rooms to create blocks/reservations (must open new reservation tab in either case) - customized emails require coding experience (not user friendly) - inability to email ALL guests with custom email (for alerts, temporary hazards, etc.)
Nicki H.
Hospitality, 11-50 employees
Used daily for 2+ years
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I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK. I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used...
User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.
Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work. Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!!
Rada A.
Hospitality, 51-200 employees
Used daily for 2+ years
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I've been using Frontdesk Anywhere as our PMS software for 3 years now. As a Sales and Marketing manager of an independent hotel, this cloud based software is a gem. Their support team gives us a comfort with 24 hours support service, and immediate hands on to resolve the glitch that we encountered. With this software, our team can review the occupancy forecast, plan our promotions, as well as monitor...
We are looking forward to be using their full function of POS software. At the moment, we use the lite version that comes with the package but the result is great anyway.
Shradha P.
Hospitality,
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Visually, look and layout are very simple and chic. It's eye-catching. It is fairly easy to use and intuitive. Whoever made the product does have an understanding of user interface. My staff, of varying computer knowledge, was able to pick it up very easily.
There are many things wrong with this system and company that I have experienced in the last 3-4 months. First I will tell you that they are poorly staffed. In all my experience with them, I only dealt with 4 staff members. There was never a time that someone different, outside of these 4 people, answered the phone. Tech support is staffed by 3 of these 4 people, all very nice and accommodating to...
Jeanina D.
Hospitality, 1-10 employees
Used daily for 2+ years
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Good system overall with different work areas and features. The system is very intuitive and staff learned how to use it quickly which was a big plus. We have been customers of FDA since their latest version and they have performed great updates on the system, especially around reports, rate management and group reservations. We like the chat box where you can reach support and speak to them. We use the program 24/7 and are quite happy about it.
The software is easy to use. The team members learn how to use it quickly thus it saves time. Screen set up clear and it has all the features we need.
These are some reports I miss like lead time of bookings. Over all it does have be basics needed.
Doris C.
Hospitality, 1-10 employees
Used daily for 2+ years
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Easy to use
Easy to set up, quick to learn. Visually very clear and pleasant. Easy to run different reports. Use of different colors for different status of the bookings.
Not able to scroll horizontally so it is hard to see bookings more than a month. No CVV pre-authorisation (CVV can be hidden after pre-authorisation but the system should allow pre-authorisation with CVV checked). Payment between group folio and individual folios should be transferable. Report involving group accounts not always accurate. All emails sent to guest include price information and...
Justin F.
Hospitality, 51-200 employees
Used daily for 6-12 months
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It is the least intuitive PMS I have ever used in my 15 years of industry experience. I do not believe the software was ever tested in a live hotel.
It has a friendly support team. Night Audit functionality is a breeze.
It lacks even the most basic functions of a PMS: Early check out is not possible. You can't check out a room the same day it has been checked in. This forces you to "hold" until it can be checked out. It has almost no options for reports that a front desk agent can print unless they have management access. Housekeeping room status is on a separate tab. This makes it difficult to quickly change a room...
Bryan T.
Hospital & Health Care, 1,001-5,000 employees
Used daily for 2+ years
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Very good overall experience. In six years I've had maybe three issues with the program where I had to contact Support via email. Their response time was always fast, once within the hour and recently within 4 hours but they called with a report and asked for additional information on the problem..
It's very simple and intuitive to use. The reservation layout is easy to read and I like the ability to quickly look at reservations for a few days ahead or up to a month in advance. We serve cancer patients undergoing treatment, family members of critical care patients, medical students and medical staff. The program gives us the ability to distinguish different types of rooms for our various guests and quickly change schedules as needed.
There are so many options for generating reports that I sometimes have trouble deciphering the titles and finding what I need. Once I figure out what it is it's simple....
Saisuporn N.
Hospitality, 11-50 employees
Used daily for 1-2 years
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Easy to book and check room availability. Can be used anywhere. Booking data is linked with OTAs and Frontdesk anywhrere booking engine. Customers can book with Frontdesk Anywhere booking engine through Facebook and our own website.
What I really like about this software is that it can be used anywhere, as it's a cloud based program. I also like that I can manage all of the OTAs from this software. Not only that this software is user friendly but also it's staffs in Thailand are super friendly. When there're some problems, the staffs are willing to help and solve the problems. They also keep on improving the software to serve customers needs.
Even though I'm satisfied with its booking function, when it comes to Point of Sale, Revenues and Report functions, they still have room for improvement. The "analytics" function could be more user friendly and more accurate. Now I still have to make my own reports to double check with reports from the system. I must say that the main reason I still use this software is that it has a great customer support team!!!
Amu D.
Hospitality, 1-10 employees
Used daily for 2+ years
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It is intuitive easy to use and has everything I need.
The online booking engine is perfectly fine but it could be better
Austin L.
Hospitality, 11-50 employees
Used daily for 1-2 years
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It has been a great experience.
Easy to use and has a lot of features and integrations that more expensive PMS systems do not have.
They are working on the reporting system in a newer version of the platform.
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