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Frontdesk Anywhere Logo

Frontdesk Anywhere

Cloud-based hotel management solution for hoteliers

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Frontdesk Anywhere Features

Features Summary

Functionality

4.3

/5

121

Total features

54

4 categories

Frontdesk Anywhere features

API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Activity Tracking
Availability Management
Billing & Invoicing
Billing Rate Management

Common features of Reservations software

API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
Appointment Management
Availability Management
Billing & Invoicing

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

121

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

54

Unique features

  • Access Controls/Permissions

  • Real Time Reporting

  • Online Payments

  • Mobile Access

Functionality

4.6

/5

294

Price starts from

3

Per month

visit website

Total Features

76

Features in Common

35

Unique features

  • Contact Management

  • Spa/Activity Management

  • Online Reservations

  • Loyalty Program

Functionality

4.6

/5

276

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

96

Features in Common

44

Unique features

  • Contact Management

  • Vendor Management

  • Channel Analytics

  • Data Synchronization

Common Frontdesk Anywhere comparisons

Frontdesk Anywhere logo
ReservationKey logo
Frontdesk AnywherevsReservationKey
Frontdesk Anywhere logo
Hotelogix logo
Frontdesk AnywherevsHotelogix
Frontdesk Anywhere logo
ThinkReservations logo
Frontdesk AnywherevsThinkReservations
Frontdesk Anywhere logo
ResNexus logo
Frontdesk AnywherevsResNexus
Frontdesk Anywhere logo
RMS Cloud logo
Frontdesk AnywherevsRMS Cloud
Frontdesk Anywhere logo
Cloudbeds logo
Frontdesk AnywherevsCloudbeds
Frontdesk Anywhere logo
SabeeApp  logo
Frontdesk AnywherevsSabeeApp

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Has great potential

Reviewed 5 years ago

I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK. I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used...

Pros

User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.

Cons

Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work. Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great PMS

Reviewed 2 years ago
Pros

It is intuitive easy to use and has everything I need.

Cons

The online booking engine is perfectly fine but it could be better

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Happy with Frontdesk Anywhere!

Reviewed 2 years ago

It has been a great experience.

Pros

Easy to use and has a lot of features and integrations that more expensive PMS systems do not have.

Cons

They are working on the reporting system in a newer version of the platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User friendly.

Reviewed 5 years ago

Easy to use

Pros

Easy to set up, quick to learn. Visually very clear and pleasant. Easy to run different reports. Use of different colors for different status of the bookings.

Cons

Not able to scroll horizontally so it is hard to see bookings more than a month. No CVV pre-authorisation (CVV can be hidden after pre-authorisation but the system should allow pre-authorisation with CVV checked). Payment between group folio and individual folios should be transferable. Report involving group accounts not always accurate. All emails sent to guest include price information and...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use with great customer support team

Reviewed 5 years ago

Easy to book and check room availability. Can be used anywhere. Booking data is linked with OTAs and Frontdesk anywhrere booking engine. Customers can book with Frontdesk Anywhere booking engine through Facebook and our own website.

Pros

What I really like about this software is that it can be used anywhere, as it's a cloud based program. I also like that I can manage all of the OTAs from this software. Not only that this software is user friendly but also it's staffs in Thailand are super friendly. When there're some problems, the staffs are willing to help and solve the problems. They also keep on improving the software to serve customers needs.

Cons

Even though I'm satisfied with its booking function, when it comes to Point of Sale, Revenues and Report functions, they still have room for improvement. The "analytics" function could be more user friendly and more accurate. Now I still have to make my own reports to double check with reports from the system. I must say that the main reason I still use this software is that it has a great customer support team!!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Front Desk Anywhere works for us!

Reviewed 2 years ago
Pros

The software works well, was relatively easy to integrate with our website for online bookings and also with Expedia for direct bookings from them and Tripadvisor. It's easy to make multiple prices for various dates, Christmas, summer, rainy season, etc.

Cons

It would be nice to have different language support in the admin section. We operate in Costa Rica where the local language is Spanish, and some of our employees struggle with it a bit.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FDA Hospitality Booking Engine and More

Reviewed 3 years ago

FDA has been a great system for us to grow. Other than the Cons mentioned, we really have no complaints. It is a difficult system to learn (onboarding/set-up was more difficult than our previous platform; 3-6 months to become comfortable), but once mastered, it is easy to navigate and customize. In hindsight, the difficulties we had were mostly due to the robust functionality, which we use every...

Pros

- internet based system, can be accessed from numerous devices - itemized nightly invoices - unlimited auto emails (pre/post dated from check-in/check-out date) which integrate with external email system - IBE integrates with Wix created websites - rate manager is extremely easy to use - create trouble tickets online, response time is satisfactory - integrates with channel managers and 3rd party software

Cons

- no mobile app, only mobile website (can be a pain to login/logout on phone) - 24/7 support exists, but difficult to get ahold of tech support by phone at any given time (typically will get a call back within 24 hrs.) - cannot highlight rooms to create blocks/reservations (must open new reservation tab in either case) - customized emails require coding experience (not user friendly) - inability to email ALL guests with custom email (for alerts, temporary hazards, etc.)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Efficient support team! Great software for hotel operation, services, and time management

Reviewed 4 years ago
Pros

I've been using Frontdesk Anywhere as our PMS software for 3 years now. As a Sales and Marketing manager of an independent hotel, this cloud based software is a gem. Their support team gives us a comfort with 24 hours support service, and immediate hands on to resolve the glitch that we encountered. With this software, our team can review the occupancy forecast, plan our promotions, as well as monitor...

Cons

We are looking forward to be using their full function of POS software. At the moment, we use the lite version that comes with the package but the result is great anyway.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed 2 years ago

Good system overall with different work areas and features. The system is very intuitive and staff learned how to use it quickly which was a big plus. We have been customers of FDA since their latest version and they have performed great updates on the system, especially around reports, rate management and group reservations. We like the chat box where you can reach support and speak to them. We use the program 24/7 and are quite happy about it.

Pros

The software is easy to use. The team members learn how to use it quickly thus it saves time. Screen set up clear and it has all the features we need.

Cons

These are some reports I miss like lead time of bookings. Over all it does have be basics needed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nunnally House at Southeast Georgia Health System

Reviewed 2 years ago

Very good overall experience. In six years I've had maybe three issues with the program where I had to contact Support via email. Their response time was always fast, once within the hour and recently within 4 hours but they called with a report and asked for additional information on the problem..

Pros

It's very simple and intuitive to use. The reservation layout is easy to read and I like the ability to quickly look at reservations for a few days ahead or up to a month in advance. We serve cancer patients undergoing treatment, family members of critical care patients, medical students and medical staff. The program gives us the ability to distinguish different types of rooms for our various guests and quickly change schedules as needed.

Cons

There are so many options for generating reports that I sometimes have trouble deciphering the titles and finding what I need. Once I figure out what it is it's simple....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best property management system

Reviewed 2 years ago

We have great experience with working with fda.

Pros

The best thing about FDA is how user friendly it is.

Cons

The only thing would be the loading issue on rooms that have been in the system for multiple months. Really nothing else.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, web based hotel operating system

Reviewed 2 years ago

We use FDA to operate four very busy hotels in the Los Angeles area. The system allows us to make reservations, check guests in & out of the system, track deposits, run a multitude of reports including sales and future revenue on the books.

Pros

As a web based system, I have access to all of my hotel properties from anywhere in the world, including my smart phone. The grid view of our hotel rooms is a great visualization of hotel occupancy and available rooms. The system is very easy to use and makes training new employees very simple and cost effective.

Cons

All software programs can have glitches and FDA is no exception. The customer service & support team has always been responsive to challenges.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Stop hunting, and make the switch today!

Reviewed 2 years ago

We found that with other platforms, customer service was not always available (half-way around the world!), or not easily accessible. With FDA our personal contact is always available and helps solve issues practically immediately. FDA nearly eliminated repetitive and duplicate tasks across many platforms, freeing up literally hours of time for more important tasks. We love it!

Pros

Front Desk Anywhere (FDA) is simple, easy to use, and has all the pro features you are looking for to manage a vacation rental business of any size or shape. Features are extensive; reports will give you everything you are looking for and then some. FDA seamlessly and easily integrates with other booking platforms. Access can be granted in various capacities for employees, etc. FDA simply revolutionized our business, pulling everything together in a single platform. Customer service is impeccable, reliable and relatively immediate. Highly recommended!

Cons

Set up can be a little cumbersome, but that was simply due to now knowing what to ask. Our personal contact was available to assist with every step of setup, and any questions ongoing. There is a bit of a learning curve with all the features, but lots of resources are provided.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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failed attempt

Reviewed 6 years ago
Pros

Visually, look and layout are very simple and chic. It's eye-catching. It is fairly easy to use and intuitive. Whoever made the product does have an understanding of user interface. My staff, of varying computer knowledge, was able to pick it up very easily.

Cons

There are many things wrong with this system and company that I have experienced in the last 3-4 months. First I will tell you that they are poorly staffed. In all my experience with them, I only dealt with 4 staff members. There was never a time that someone different, outside of these 4 people, answered the phone. Tech support is staffed by 3 of these 4 people, all very nice and accommodating to...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Hotel Booking Software

Reviewed 3 years ago
Pros

The software is easy to learn and use, a most important feature when training new employees. It is comprehensive, unlike others we test drove, providing a depth of options and information to track. It's online accessibility from any computer is a must even for our small company.

Cons

While many pieces of information can be tracked, we do have a wish list of items that have not yet been included but may be in the future version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Tons of Potential

Reviewed 7 years ago

Pro's - Fairly user friendly. Like the ease of integrating website and online booking agents so I only have to manage availability and rates through the FDA system. Like that it is web based and information can never be lost. Simple to train staff of basic functions of the system. Lots of great reporting for future projections and marketing. Con's - Reporting for month end reconciliation purposes...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Nicki, Thank you for your feedback. It is appreciated! I've followed up with our development team to ensure they are investigating the discrepancies you've noticed in your historical reports. As for the other items you mentioned, we have been working on these issues and you will see these problems eradicated as well as many other enhancements including drag and drop as features in upcoming releases of Frontdesk Anywhere. Thank you again for your feedback. Kind Regards, John

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Seasonal mom & pops property find Frontdesk Anywhere invaluable.

Reviewed 2 years ago

We are a small, seasonal mom & pops motel in northern Michigan. Frontdesk Anywhere meets all of the needs of our seasonal business; finding a good seasonal program had been a challenge. The agents from Frontdesk are always very responsive and our reservations have increased more than significantly since our partnering with them. The program is very user friendly and meets all of our needs!!

Pros

Ease of use Agents very responsive and knowledgeable Good reporting system

Cons

Does not yet integrate/require all information from guests or online travel agencies

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Pleased

Reviewed 7 years ago
Pros

The best part is the online booking/reservations that provide flawless organization of occupancy, checkouts, holds, etc. Though we are a small establishment, we never feel small regarding FDA customer service; from the beginning (over 2 years ago) our representative(s) have been supportive. As of late, we have had numerous necessary changes to our website which have been handled in a timely manner. It is nice to be able to edit the rate if necessary and have the ability to print out a "real" receipt which is needed by our many business travelers.

Cons

Would like to have one hour of face to face to ask questions about all the wonderful things this software can do!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It can save your time

Reviewed 2 years ago
Pros

Frontdesk Anywhere is easy, convenient and reliable software. We are using it for more than 4 years. The most thing I like in this PMS is payment system and reporting system.

Cons

There are many areas of improvement like there should be one report that include all four reports: Manager's report, Trial Balance, check inhouse, and CC payments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Satisfaction

Reviewed 4 years ago

Great set up. Excellent support team and always there when needed!

Pros

Simple to use and good value for money. Easy to install with adequate training and ongoing help and support when required.

Cons

There isn't really anything we don't like about the software - basically we need to utilise more of its resources and reporting but this is an in house issue!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product, great support !

Reviewed 5 years ago

Great staff and product !

Pros

Ease of use. Works well on mobile platforms. Very quick and responsive tech support. Always there for you.Visual tape make its easy get snapshot of week or month.

Cons

Product needs some enhancements in the housekeeping module. The auto e-mail module needs work. It would be nice to be able to package other product .

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Hotel Management

Reviewed 3 years ago
Pros

I love the ease of day-to-day reservations and reports.

Cons

I do not like when you put in someones name - a million names pop. For example: If I put John Doe - ALL John's pop up even though I put the last name in. It is also very easy to accidentally click on a different name... then you have to start all over.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Best PMS for Small to Mid-size property!

Reviewed 4 years ago
Pros

The program is very user-friendly, and easy to use. The analytic part is all you need. The details in reports are adjustable, which is quite rare among some could based PMS. Customer service is very good.

Cons

Training in Bangkok office is a bit difficult for new staff who work in countryside, may be an online tutorial would help. In the future, if FDA develops their own Channel Manager system, would be easy for user to finish everything just one site.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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good software app

Reviewed 2 years ago

it works and serves the purpose we need. would like features for analytics to be expanded but understand that is costly too. the savings we get versus other software is enough to offset that inconvenience.

Pros

FDA is good for a property of our size. Cost is reasonable and serves its purpose.

Cons

revenue tools are limited and require a lot of manual data entry versus be able upload large batches of data or rate adjustments. can be glitchy at times. would really like to have adhoc reporting functions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Perfect

Reviewed 9 years ago

North Beach Village owns and operates over 30 boutique hotels, totaling 500+ rooms, in the Ft. Lauderdale Beach Area.As investors and not hoteliers, we really needed some guidance when it came to figuring out the best way to run our separate hotels as one large, resort style village. We knew we wanted a user friendly system for the staff but also wanted something that was sophisticated and could grow...

Pros

-friendly, knowledgeable staff -easy to use software -specialized reports, catered to that specific property

Cons

I honestly cannot think of one con. FDA is more than happy to cater to the customer, and if there's a report that is not originally offered on the system, they will build one out especially for you. With that said, there's no way I can list a con. They always make sure to give the customer exactly what they want & need!