Frontdesk Anywhere Features

The best thing about FDA is how user friendly it is.

The only thing would be the loading issue on rooms that have been in the system for multiple months. Really nothing else.

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Hi Nicki, Thank you for your feedback. It is appreciated! I've followed up with our development team to ensure they are investigating the discrepancies you've noticed in your historical reports. As for the other items you mentioned, we have been working on these issues and you will see these problems eradicated as well as many other enhancements including drag and drop as features in upcoming releases of Frontdesk Anywhere. Thank you again for your feedback. Kind Regards, John

As a web based system, I have access to all of my hotel properties from anywhere in the world, including my smart phone. The grid view of our hotel rooms is a great visualization of hotel occupancy and available rooms. The system is very easy to use and makes training new employees very simple and cost effective.

All software programs can have glitches and FDA is no exception. The customer service & support team has always been responsive to challenges.

Front Desk Anywhere (FDA) is simple, easy to use, and has all the pro features you are looking for to manage a vacation rental business of any size or shape. Features are extensive; reports will give you everything you are looking for and then some. FDA seamlessly and easily integrates with other booking platforms. Access can be granted in various capacities for employees, etc. FDA simply revolutionized our business, pulling everything together in a single platform. Customer service is impeccable, reliable and relatively immediate. Highly recommended!

Set up can be a little cumbersome, but that was simply due to now knowing what to ask. Our personal contact was available to assist with every step of setup, and any questions ongoing. There is a bit of a learning curve with all the features, but lots of resources are provided.

available in anywhere, anytime its cloud PMS , able to adjustment or modification of customer detail, can manage hotel in a real-time

payment method too complicated to handle would be good if payment and invoice are in the same function and also payment transfer bill hard to make payment .

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Hi Janine, Thank you for the review and your insightful feedback. We really appreciate hearing from you. It's our goal to bring more customizable options to users. Feedback from customers like you can indeed help shape how we develop and improve Frontdesk Anywhere in the future. Thanks again and have a pleasant weekend. Regards, John

The software has a very small learning curve, so you'll have your team up and running in a breeze. Great adaptation to channel manager witch facilitates any hotel operations job. There customer service is awesome every one in the department (India, Mary Anne , etc) have been there to help on every opportunity that we have required there service. In conclusion, we at Oasis Hotel are very happy with software and customer service.

Minor glitches with communication with channel manager that can cause every once an a while discrepancy on a reservation, I'm sure it's something that can be easily addressed by the FDA technical team. But like I said very minor, nothing to loose sleep over.

Frontdesk Anywhere is easy, convenient and reliable software. We are using it for more than 4 years. The most thing I like in this PMS is payment system and reporting system.

There are many areas of improvement like there should be one report that include all four reports: Manager's report, Trial Balance, check inhouse, and CC payments.

Ease of use. Works well on mobile platforms. Very quick and responsive tech support. Always there for you.Visual tape make its easy get snapshot of week or month.

Product needs some enhancements in the housekeeping module. The auto e-mail module needs work. It would be nice to be able to package other product .

Easy to use and Cloud based PMS. Good customer service.

Integrating with credit card processing costly.

The backend functionality is incredible and the product support is amazing. FDA truly cares about my business and has been such a responsive, key partner in all ways. It's been a true pleasure working with them.

The Booking Engine needs a little updating on showing available vs booked inventory so the guest has more insight into potential alternative dates that may work for them if their preferred date is unavailable. Otherwise, it is fantastic.

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Dear Akira, Thank you for your kind words. It has been a pleasure to work with you and the rest of the Mantra team. We're excited to continue delivering you the service you have enjoyed and build on that by bringing great new features and improvements in the near future. Regards, John

Ease of staff monitoring Ease of data entry Real time room status updates between departments Ease of rate change and promotional integration

The only suggestion we would offer for future versions would be the integration of a seperate maintenance department module that would work side-by-side with the front desk and housekeeping portions of the platform.

- internet based system, can be accessed from numerous devices - itemized nightly invoices - unlimited auto emails (pre/post dated from check-in/check-out date) which integrate with external email system - IBE integrates with Wix created websites - rate manager is extremely easy to use - create trouble tickets online, response time is satisfactory - integrates with channel managers and 3rd party software

- no mobile app, only mobile website (can be a pain to login/logout on phone) - 24/7 support exists, but difficult to get ahold of tech support by phone at any given time (typically will get a call back within 24 hrs.) - cannot highlight rooms to create blocks/reservations (must open new reservation tab in either case) - customized emails require coding experience (not user friendly) - inability to email ALL guests with custom email (for alerts, temporary hazards, etc.)

User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.

Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work. Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!!

I've been using Frontdesk Anywhere as our PMS software for 3 years now. As a Sales and Marketing manager of an independent hotel, this cloud based software is a gem. Their support team gives us a comfort with 24 hours support service, and immediate hands on to resolve the glitch that we encountered. With this software, our team can review the occupancy forecast, plan our promotions, as well as monitor...

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We are looking forward to be using their full function of POS software. At the moment, we use the lite version that comes with the package but the result is great anyway.

Visually, look and layout are very simple and chic. It's eye-catching. It is fairly easy to use and intuitive. Whoever made the product does have an understanding of user interface. My staff, of varying computer knowledge, was able to pick it up very easily.

There are many things wrong with this system and company that I have experienced in the last 3-4 months. First I will tell you that they are poorly staffed. In all my experience with them, I only dealt with 4 staff members. There was never a time that someone different, outside of these 4 people, answered the phone. Tech support is staffed by 3 of these 4 people, all very nice and accommodating to...

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The software is easy to use. The team members learn how to use it quickly thus it saves time. Screen set up clear and it has all the features we need.

These are some reports I miss like lead time of bookings. Over all it does have be basics needed.

Easy to set up, quick to learn. Visually very clear and pleasant. Easy to run different reports. Use of different colors for different status of the bookings.

Not able to scroll horizontally so it is hard to see bookings more than a month. No CVV pre-authorisation (CVV can be hidden after pre-authorisation but the system should allow pre-authorisation with CVV checked). Payment between group folio and individual folios should be transferable. Report involving group accounts not always accurate. All emails sent to guest include price information and...

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It has a friendly support team. Night Audit functionality is a breeze.

It lacks even the most basic functions of a PMS: Early check out is not possible. You can't check out a room the same day it has been checked in. This forces you to "hold" until it can be checked out. It has almost no options for reports that a front desk agent can print unless they have management access. Housekeeping room status is on a separate tab. This makes it difficult to quickly change a room...

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What I really like about this software is that it can be used anywhere, as it's a cloud based program. I also like that I can manage all of the OTAs from this software. Not only that this software is user friendly but also it's staffs in Thailand are super friendly. When there're some problems, the staffs are willing to help and solve the problems. They also keep on improving the software to serve customers needs.

Even though I'm satisfied with its booking function, when it comes to Point of Sale, Revenues and Report functions, they still have room for improvement. The "analytics" function could be more user friendly and more accurate. Now I still have to make my own reports to double check with reports from the system. I must say that the main reason I still use this software is that it has a great customer support team!!!

It is intuitive easy to use and has everything I need.

The online booking engine is perfectly fine but it could be better

Easy to use and has a lot of features and integrations that more expensive PMS systems do not have.

They are working on the reporting system in a newer version of the platform.

The software works well, was relatively easy to integrate with our website for online bookings and also with Expedia for direct bookings from them and Tripadvisor. It's easy to make multiple prices for various dates, Christmas, summer, rainy season, etc.

It would be nice to have different language support in the admin section. We operate in Costa Rica where the local language is Spanish, and some of our employees struggle with it a bit.