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Frontdesk Anywhere Pricing
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Value for money rating
4.4
/5
122
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Reviewers who mentioned pricing said:
David S.
Hospitality, 11-50 employees
Used daily for 2+ years
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We use FDA to operate four very busy hotels in the Los Angeles area. The system allows us to make reservations, check guests in & out of the system, track deposits, run a multitude of reports including sales and future revenue on the books.
As a web based system, I have access to all of my hotel properties from anywhere in the world, including my smart phone. The grid view of our hotel rooms is a great visualization of hotel occupancy and available rooms. The system is very easy to use and makes training new employees very simple and cost effective.
All software programs can have glitches and FDA is no exception. The customer service & support team has always been responsive to challenges.
david k.
Hospitality, 1-10 employees
Used daily for 1-2 years
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it works and serves the purpose we need. would like features for analytics to be expanded but understand that is costly too. the savings we get versus other software is enough to offset that inconvenience.
FDA is good for a property of our size. Cost is reasonable and serves its purpose.
revenue tools are limited and require a lot of manual data entry versus be able upload large batches of data or rate adjustments. can be glitchy at times. would really like to have adhoc reporting functions.
Nattanant K.
Hospitality, 11-50 employees
Used daily for 1-2 years
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Reasonable price but not sure for the bigger property
Manager report and details of the report including figures shown are very details, only one report can tell almost cover
Complicated of name of the report which are difference from others so sometime it difficult for new staff
Nawal S.
Hospitality, 1-10 employees
Used daily for 6-12 months
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Good functions, easy to use. Have a good number of Management and other reports. Easy to setting up the property,
The price could be lower for smaller less than five room bed and breakfast properties. I would have liked an automatic e-mail to be sent when there is an overbooking. A report generator will be definitely an area Front Desk can look at.
Scott P.
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After conducting a thorough review (including demostration periods) of more than a dozen hospitality management solutions, both web based as well as physically installed software, our organization concluded that Frontdesk Anywhere was, without a doubt, the best overall combination of useful feature richness, ease of set up & implementation and price. With a responsive and professional support staff, Frontdesk Anywhere is, in our opinion, one of the industry's best values.
Ease of staff monitoring Ease of data entry Real time room status updates between departments Ease of rate change and promotional integration
The only suggestion we would offer for future versions would be the integration of a seperate maintenance department module that would work side-by-side with the front desk and housekeeping portions of the platform.
Chelsea M.
Hospitality, 51-200 employees
Used daily for 2+ years
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I chose Frontdesk Anywhere, and have long been an advocate. I even pulled another Tulum hotel in as a client! I have experienced some frustration with the limitations of the software/customization capabilities, and the clunkiness of use on the user side of things (PMS) and the client side of things (IBE). Really, truly, having [SENSITIVE CONTENT HIDDEN] as a high-level contact who addresses our needs has been a huge bonus.
I love that FDA is easy to use, and that I can make modifications to many things that I need to modify (plus can get in the backend and modify HTML, etc). I don't think there are very many options in this price point for small businesses like ours, and I have enjoyed growing with the company. Plus, I love [SENSITIVE CONTENT HIDDEN]. She has been a rock for my team since the beginning.
Some things that I think should be customizable / better designed simply are not and I wish for a Spanish language backend that was fully functional, as much of my team is in Mexico, where our business is located. That might be a niche comment though :) Customer service has been notoriously unavailable on weekends, holidays, and outside of 9-5 PST work hours. I think they're making an effort to combat this on email support at least. I haven't tried to call in a long while because of my frustration around availability.
Rada A.
Hospitality, 51-200 employees
Used daily for 2+ years
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I've been using Frontdesk Anywhere as our PMS software for 3 years now. As a Sales and Marketing manager of an independent hotel, this cloud based software is a gem. Their support team gives us a comfort with 24 hours support service, and immediate hands on to resolve the glitch that we encountered. With this software, our team can review the occupancy forecast, plan our promotions, as well as monitor...
We are looking forward to be using their full function of POS software. At the moment, we use the lite version that comes with the package but the result is great anyway.
Doris C.
Hospitality, 1-10 employees
Used daily for 2+ years
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Easy to use
Easy to set up, quick to learn. Visually very clear and pleasant. Easy to run different reports. Use of different colors for different status of the bookings.
Not able to scroll horizontally so it is hard to see bookings more than a month. No CVV pre-authorisation (CVV can be hidden after pre-authorisation but the system should allow pre-authorisation with CVV checked). Payment between group folio and individual folios should be transferable. Report involving group accounts not always accurate. All emails sent to guest include price information and...
Austin L.
Hospitality, 11-50 employees
Used daily for 1-2 years
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It has been a great experience.
Easy to use and has a lot of features and integrations that more expensive PMS systems do not have.
They are working on the reporting system in a newer version of the platform.
Sara S.
Hospitality, 51-200 employees
Used daily for 2+ years
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Great set up. Excellent support team and always there when needed!
Simple to use and good value for money. Easy to install with adequate training and ongoing help and support when required.
There isn't really anything we don't like about the software - basically we need to utilise more of its resources and reporting but this is an in house issue!
Kerry W.
Hospitality, 11-50 employees
Used other for 2+ years
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FrontDesk Anywhere is completely customizable based on your property and needs. It is VERY user friendly. You can also have the option to view other properties that you manage which comes very handy when managing or overseeing multiple properties. Ties into GDS as well. Would highly recommend and a great value for the price.
There is nothing that I do not like about this software.
Valerie H.
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We decided to search out a cloud based reservations system to streamline operations at our boutique hotel property in Costa Rica. After much research we decided on Frontdesk Anywhere for its capabilities, price and excellent customer service. We have been very happy with our decision! The financial reports are a great help for our accounting department, the tape chart assists both our hosts and housekeeping...
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Dear Valerie, Thanks so much for your positive review. We're delighted you chose Frontdesk Anywhere for the Costa Rica Yoga Spa. If there is anything else we can do to serve you better, please let us know. Have a great weekend! Regards, John
Lance H.
Hospitality, 11-50 employees
Used daily for less than 6 months
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Frontdesk Anywhere is a decent Property Management System that also helps you manage your relationship with OTAs. It has great reporting features, a nice back end user interface, decent front end user interface, and automated emails.
Frontdesk Anywhere lacks an availability calendar for its front end users, which is something that should be standard with any booking engine. It doesn't offer promo or group code features, the support features are minimal, and the price is not competitive.
Wayne C.
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Highly recommend your product for price, ease of use and especially your helpful service dept.
Working with Frontdesk before our purchase convinced me I could do this. Within the first month I agreed to purchase and with the support I received from my service rep, Sean McDermott we were up and running in a short period of time. I can't thank Sean enough for his timely support. The more I use the system the more I can appreciate the thought that went into designing it.
Like to see a way to allow for rooms that we sometimes donate to worthy causes without applying prices that reflect income. May have other suggestions after weeks and months of using your system but for now not many.
Verified reviewer
Used daily for less than 6 months
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The layout of the platform is good and easy to use, it has more potential for further development and some good reporting functions also available.
The customer service can be improved, it is not very easy to get a problem resolved and sometimes it can be frustrating having to wait for things to happen.
GJ N.
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We chose Frontdesk Anywhere over the competitors because it offers the best balance of cost, usability and features that our hotel needs. Recommended.
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Hi GJ Nichols, Thanks a lot for your positive review. We're delighted to hear that Frontdesk Anywhere is meeting all your needs and expectations. Kind Regards, John
Mark L.
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Setting up the hotel involved working with numerous systems that neeeded to integrate. What was not intuitive to use in Front Desk was quickly answered in depth by Johnny from support. The overall "package experience" of implementing this system was a breeze.
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Eleni A.
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Fabulous to use and great support received to-date
Fast, efficient and many aspects to software
Price, price and price
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