Frontdesk Anywhere Reviews - Page 2

User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.

Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work. Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!!

I've been using Frontdesk Anywhere as our PMS software for 3 years now. As a Sales and Marketing manager of an independent hotel, this cloud based software is a gem. Their support team gives us a comfort with 24 hours support service, and immediate hands on to resolve the glitch that we encountered. With this software, our team can review the occupancy forecast, plan our promotions, as well as monitor...

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We are looking forward to be using their full function of POS software. At the moment, we use the lite version that comes with the package but the result is great anyway.

Visually, look and layout are very simple and chic. It's eye-catching. It is fairly easy to use and intuitive. Whoever made the product does have an understanding of user interface. My staff, of varying computer knowledge, was able to pick it up very easily.

There are many things wrong with this system and company that I have experienced in the last 3-4 months. First I will tell you that they are poorly staffed. In all my experience with them, I only dealt with 4 staff members. There was never a time that someone different, outside of these 4 people, answered the phone. Tech support is staffed by 3 of these 4 people, all very nice and accommodating to...

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Hi Nicki, Thank you for your feedback. It is appreciated! I've followed up with our development team to ensure they are investigating the discrepancies you've noticed in your historical reports. As for the other items you mentioned, we have been working on these issues and you will see these problems eradicated as well as many other enhancements including drag and drop as features in upcoming releases of Frontdesk Anywhere. Thank you again for your feedback. Kind Regards, John

The software is easy to use. The team members learn how to use it quickly thus it saves time. Screen set up clear and it has all the features we need.

These are some reports I miss like lead time of bookings. Over all it does have be basics needed.

Easy to set up, quick to learn. Visually very clear and pleasant. Easy to run different reports. Use of different colors for different status of the bookings.

Not able to scroll horizontally so it is hard to see bookings more than a month. No CVV pre-authorisation (CVV can be hidden after pre-authorisation but the system should allow pre-authorisation with CVV checked). Payment between group folio and individual folios should be transferable. Report involving group accounts not always accurate. All emails sent to guest include price information and...

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It's very simple and intuitive to use. The reservation layout is easy to read and I like the ability to quickly look at reservations for a few days ahead or up to a month in advance. We serve cancer patients undergoing treatment, family members of critical care patients, medical students and medical staff. The program gives us the ability to distinguish different types of rooms for our various guests and quickly change schedules as needed.

There are so many options for generating reports that I sometimes have trouble deciphering the titles and finding what I need. Once I figure out what it is it's simple....

What I really like about this software is that it can be used anywhere, as it's a cloud based program. I also like that I can manage all of the OTAs from this software. Not only that this software is user friendly but also it's staffs in Thailand are super friendly. When there're some problems, the staffs are willing to help and solve the problems. They also keep on improving the software to serve customers needs.

Even though I'm satisfied with its booking function, when it comes to Point of Sale, Revenues and Report functions, they still have room for improvement. The "analytics" function could be more user friendly and more accurate. Now I still have to make my own reports to double check with reports from the system. I must say that the main reason I still use this software is that it has a great customer support team!!!

I could work anywhere and anytime. Help to reduce human work and more productive.

Some functions not full and delays some of hotel required to changed

It is intuitive easy to use and has everything I need.

The online booking engine is perfectly fine but it could be better

What I like most about Frontdesk Anywhere is that, its cloudbased so you can litterally pull this up on your phone and check in a guest or charge them for a retail item. I also like how easy it is to learn, this will be very helpful when training as that will take up most of your time. However with FDA, its so easy to pick this up quickly, even if you havent used a PMS system before you will be able to understand this software.

I wish there was a how to guide book, not all PMS systems have it and ive had to make some for other PMS in the past, however FDA does have a vast variety of help pages for each specific function. Just saying would be nice to have a welcome to FDA guide book and start from the basics.

Easy to use and has a lot of features and integrations that more expensive PMS systems do not have.

They are working on the reporting system in a newer version of the platform.

Front Desk Anywhere is an efficient and user friendly software. I appreciate the technical support. The more familiar one is with the software the easier it is to make adjustments. Your technicians are most appreciated for their depth of knowledge of how the software works.

I have no complaints to make. I look forward to the up-dated software.

The software works well, was relatively easy to integrate with our website for online bookings and also with Expedia for direct bookings from them and Tripadvisor. It's easy to make multiple prices for various dates, Christmas, summer, rainy season, etc.

It would be nice to have different language support in the admin section. We operate in Costa Rica where the local language is Spanish, and some of our employees struggle with it a bit.

The software is easy to learn and use, a most important feature when training new employees. It is comprehensive, unlike others we test drove, providing a depth of options and information to track. It's online accessibility from any computer is a must even for our small company.

While many pieces of information can be tracked, we do have a wish list of items that have not yet been included but may be in the future version.

I adore the fact that it can be adapted to our specific regional needs. Even in a developing country like the Kingdom of Cambodia it felt like all the time in the world would be dedicated to us

The fact thats its technology: I am not very tech-savvy. Add to this that Cambodia is developing and perhaps less trained staff could have made all rather difficult

Ease of use Agents very responsive and knowledgeable Good reporting system

Does not yet integrate/require all information from guests or online travel agencies

Being that Frontdesk Anywhere can be accessed from anywhere :) it allows us to access, view, make changes quickly and easily. We are not limited to helping guest only during regular business hours and everything can be managed in house. As General Manager I can access report, check the daily transactions and pretty much anything else I need to from anywhere in the world.

We have been using Frontdesk anywhere since 2013 and I am totally pleased with the software and customer service. I would not change a thing.

I'm truly impressed on how user friendly the system is.

Not credit card protected and had to get outside vendor for CC Security. No tier rates available. Only 1 rate per type instead of making rates by length of stay. Big loss in revenue capabilities for everyone.

Simple to use and good value for money. Easy to install with adequate training and ongoing help and support when required.

There isn't really anything we don't like about the software - basically we need to utilise more of its resources and reporting but this is an in house issue!

Simple to use. Easy to set rate. Cloud based system. Customer support usually responds within 48 hours.

Credit card processing can not process as credit card present. Therefore must be charged a higher processing fee. Channel manager inventory update overhead is usually 5-10 minutes. No revenue management interface - Their website says they have it, but when I talked with Duetto, they said not available with Frontdesk.

The availability of using it from your PC, phone, and tablet is a big help to user. The new app. (chat box) makes your inquiry much faster than calling the call center as all support team is very attentive.

If only the guest message is easy to edit and don’t need to use a html, I hope that FDA do something about it.

Cloud based Pleasant Customer Service ---but unable to help.

Unable to locate guest reservations by email or phone#.Cannot send out Thank You letters with hotel photo.Unable to drop & drag a reservation from 1 room to another if guest decides to stay longer and that room is requested. Chip processing is a problem on CC too. Very Frustrating