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Frontdesk Anywhere Reviews - Page 4
122 reviews
Recommended
Nunthapat T.
Hospitality, 11-50 employees
Used other for 6-12 months
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On Line Based
-It's good when it's Online Based, so that we could used with any PC, notebook wherever we are On Line -Easy Access to lots of reports and Front Desk Function -Software Support, Team Support is great to deal with and quite available at all time with good follow up
-On the Go improving the reports -Sometime slow access. (Should be faster) -The POS function should be combined/ compatible with other programs
Sheila M.
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some things could use more flexibility, like headings for reservation confirmations to be customized, for example. Reports for tax purposes have been an issue but this is being or has been resolved, I believe. Direct connects to OTAs has worked seamlessly, integration with payment gateway is easy and consistently performing well. Setting up rates, seasons, close-out dates took some work until I became more familiar with the product. Looking forward to seeing what comes next!
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Hello Sheila, Thanks very much for your review. We're working hard to bring more flexibility to the system and you'll soon see more customizable options. We're glad to hear you've enjoy the first six months of using the system and hope that the next six will be even better. Kind Regards, John
Daryl K.
Hospitality, 1-10 employees
Used daily for less than 6 months
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I would recommend this software for all business owners on the move and who would like to boost their business activities.
The cloud version makes it possible for me to manage my business on the go. The interface has such a easy layout, everything is at your fingertips. Strong reporting capabilities.
More API integrations Needed. Integration with own bookkeeping software would make the system the best.
Maria L.
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FrontDeskAnywhere is highly recommended by the staff of Deerfield Inn, North Carolina. We are very pleased and secure with the service that is provided and are enjoying online reservations and many compliments regarding our website.
From the beginning stages to the full implementation of our website, FrontDeskAnywhere has been totally accommodating at every turn. Our representative, Nadim, has been available to the many questions that arose...and had answers! Now that we are "live" and establishing our upgraded business, Nadim is supportive and involved in our progress. FrontDesk is highly recommended!
Deerfield Inn does not have any cons regarding FrontDeskAnywhere.
Moti M.
Hospitality,
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Got very nice and they call me back very quickly and I like that
Quick response and very helpful. They know what they are doing very well.
Ryan P.
Used daily for less than 6 months
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The ability to use it anywhere, especially from home. A simple system that is easy to train with. It's functionality with OTAs is very helpful with self assigning rooms. I could use some help more on the refund and adjustment side of things though.
Not being able to pull up previous profile notes especially if there was a guest issue last time they stayed.
Kirt C.
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I have worked on numerous hotel property management systems during my career and I have not come across a system more user friendly, easy to learn, and versatile than Front Desk Anywhere. This program has increased the efficiency of my staff allowing them to focus directly on guest service. The ability to access the property from anywhere, even on my iPhone, has allowed me to increase sales, quickly respond and resolve service issues and increase guest satisfaction. The best thing about this software is the team behind the system. They are available, always willing to help and they are committed to our success.
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Hello Kirt, Thank you so much for your kind words. We appreciate your business and are glad that we can make life easier for you. All the best, John
Damien G.
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Overall, we've been very pleased with the ease of use, training, analytical power, and customer support of Frontdesk Anywhere. From implementation to on-going service needs, we have received excellent support. The system is intuitive, our staff was easily trained, and we are able to derive a wealth of statistical information to help us manage our revenue. For a 15-room inn on a beach, we needed cloud software that was sophisticated, but also manageable and reliable. After researching and interviewing over 10 comparable platforms, we ultimately chose Frontdesk Anywhere and are pleased with the results.
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Dear Damien, thank you so much for your positive review, and your kind words on our support team. Best Regards, Sophie.
David P.
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I'd be screwed without this program but it's got a long way to go before I'd call it "user friendly". It's complexity merits some training just to use the basic functions but I was given the keys and told to just start driving, lots of accidents. It has been a horribly frustrating learning curve. When I call customer service it sometimes takes days to get a call back. I will say that the folks on the other end are generally friendly and helpful.
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Hi David, Thanks for your review and for the feedback. We're working on plenty of new support documentation and videos too which I think will be of great benefit to you and all our customers. Feel free to contact me anytime you need help. Regards, John
Verified reviewer
Used daily for less than 6 months
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The layout of the platform is good and easy to use, it has more potential for further development and some good reporting functions also available.
The customer service can be improved, it is not very easy to get a problem resolved and sometimes it can be frustrating having to wait for things to happen.
Ramon G.
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After 6 months of intense use of Front Desk Anywhere, I can only have good things to say about the Software. It's simply what we were looking for: a platform that allows us to manage different properties in different devices (PC, Ipad, Smartphone). It's easy to use and this helped us in decreasing the number of hours in staff training, since everybody can learn it in just a couple of hours. Totally recommended
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Hello Ramon, Thank you very much for your review. We're delighted to hear that your experience of Frontdesk Anywhere has been a positive one for you and your staff. Please do let us know if we can assist you with anything else in the near future and beyond. Kind Regards, John
Delton S.
Used daily for less than 6 months
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Reasonably priced. Easy to use. Built for hoteliers by hoteliers. No need for costly hardware. Team is very passionate and a pleasure to deal with.
Not accepted by major brands yet. If internet goes down, this would be worrisome. Overall not many complaints.
coty h.
Hospitality, 1-10 employees
Used daily for less than 6 months
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I've had a god experience over the past 6 months. However, I've never used another system.
The display and optionality is easy to navigate.
Functionally seems to be lagging. We'd like to do more.
Amanda G.
Hospitality, 11-50 employees
Used daily for less than 6 months
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This system served our 28 room property great. It as lots of added features such as yeild management that are hard to come by in other systems. The interface is easy to use and easy to train staff in. All modifications can be done in the admin panel.
Ease of use
Multi-property use could be better
Natthapon I.
Hospitality, 11-50 employees
Used daily for less than 6 months
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Easy to use with modern look. It is also great that it can be used anywhere on any devices with internet browsers.
The payment method is too complicated. I wish it is easier and less time consuming to make a payment.
michelle h.
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Our resort recently switched over to FD and we are very satisfied with the product. Very easy to use. If I do have a question on something, the customer service is always helpful. Johnny is our account rep and he is very patient, knowledgeable, and always available ! He deserves a promotion with dealing with all our questions. Highly suggest and would recommend to all.
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Hi Michelle, Thank you for your great review. We're delighted to know you're enjoying our service. I'll make sure to tell Johnny that he is due a pay raise :) Regards, John
Johannes T.
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We are a nice inn in Ockholm Germany and we were using some installed based softwares from local companies until we found Frontdesk Anywhere. They have a dedicated team in Europe which helped us find answers to all our questions within a day. We are still learning more from them but so far we like them a lot.
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Thank you Johannes, Cloud based systems are a little bit different from your previous installed based software. They are more reliable and easier to use but requires you to be connected to the internet in order to use them.
Karen R.
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Software is very user friendly and if I have any questions, customer support is always there to help with clear and concise answers. I particularly like the videos Max Braz, our representative, sends to explain how the software works.
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Hey Karen, Thanks a lot for your positive review. We appreciate it! I'll be sure to tell Max that you spoke kindly of him. He and the rest of our team are always happy to assist. We look forward to working with Hotel Dylan for quite some time. Best of luck of luck to you. Regards, John
Nicole T.
Real Estate,
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The product was very user friendly and had every aspect we needed to enhance our vacation rental company. The calendar was so useful and it had every report we needed.
I loved every aspect of the software. The team and product are wonderful.
Kamal S.
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I would recommened this to any hospitality organization to make reservations, handle all Front Desk tasks and generate simple reporting.
* Very easy to use *Easy and visual interface * very easy to train staff *great reporting *perfect to use with Iphone/Ipad etc *provides a great mobile business model *support is amazing. They answer the phone ! They get back to you the same day !
*Language options missing but I hear own its way * housekeeping module can be enhanced
Maryam S.
Hospitality,
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The best thing about Frontdesk Anywhere (FDA) is their willingness to accommodate. If there is something that is not currently built into FDA, they do their very best to either find a work around or they actually will build it for you! The words "no" or "impossible" are just not in their vocabulary.
They are in CA, and sometimes the time change makes it difficult (I'm on the East Coast).
Graeme N.
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Pros: nice work flow, intuitive, performs most functions well. Cons: Very slow to load groups and long term bookings. Slow to show available rooms when switching reservations around. Glitches in Booking Engine when loading multiple seasons.
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Hi Graham, Thanks for your review. We appreciate your insight into the system and the patience you have shown when it has not performed to your full expectations. Your insights are actively helping us improve. Kind Regards, John
Sydney P.
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This whole system is easy to use and easy to train our new employees. The customers are finding it super easy to use when they go on line to make their own reservation. If I do have a question, I can call the customer service line and get immediate help and they are always nice and helpful.
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Hi Sydney, We're very happy to receive your positive review. It is a pleasure to work with the Lopez Islander team. Thanks so much for your kind words. Best Regards, John & Max
Kimberly E.
Used daily for less than 6 months
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This makes booking rooms and taking reservations so easy for me and my staff. Everything is easy to navigate
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Ethel Z.
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Owners needs manuals, much more trainings, spanish lessons
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Dear Ethel, Thank you for your review. It certainly is appreciated. Our team is currently working on several new manuals which we believe will come in very useful for our customers. A full Spanish translation of our software is also in the pipeline - watch this space. Thanks again and please do get in touch if you ever need assistance. Regards, John
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