GuestTracker Reviews

GuestTracker

Hotel management for independent properties & resorts

4.44/5 (9 reviews)

Erin Dafoe

We have been using Guest Tracker for many years and it works well for our needs.

Used daily for 2+ years
Reviewed 2018-07-21
Review Source: Capterra

It is easy to navigate and train. The customer support is great and the manual is precise. The reservation taking process is not complex.

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GuestTracker

Hotel management for independent properties & resorts

Jessica Heitman

Easy to use system, majority of the features are well thought out and work well.

Used daily for less than 6 months
Reviewed 2018-07-19
Review Source: Capterra

It has allowed us to take a manual paper booking system and update it to a computerized booking software that can be used directly with a booking engine. This allows us better control and time management. I like that it allows for automatic owner statement creation, tape chart functionality and that we can post charges for any billing date, even if that date has already past. This is extremely helpful if a charge was missed being posted or posted incorrect. There is no need to balance over multiple days you can just go in and correct the mistake.

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GuestTracker

Hotel management for independent properties & resorts

Angie Johnson

I have used Guest Tracker software for over 15 years now with no issues.

Used daily for 2+ years
Reviewed 2018-07-19
Review Source: Capterra

Coming from a very old, out dated version, the advanced features on the new system are exciting. I adore things like entering the zip & it tells you the city & sending confirmations with 1 click.

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GuestTracker

Hotel management for independent properties & resorts

Mike MacAdams

Excellent support team and representatives work hard to understand our business.

Used daily for 2+ years
Reviewed 2018-06-26
Review Source: Capterra

The ability to manage our accommodation side of the business, including planning and reporting.The ability to report on our business in the manner that we need; the ability to customize certain aspects of the software reporting features. Also, the ability to customize the property is helpful for reservations personnel.

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GuestTracker

Hotel management for independent properties & resorts

Peter Ward

Property Management Software that serves the smaller independents well

Used daily for 2+ years
Reviewed 2018-06-21
Review Source: Capterra

Manages six hotel operations and cloud based no need for servers at each property Good support network and a company that is willing to have the developers grow the software for you.

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GuestTracker

Hotel management for independent properties & resorts

trena keefe

they have always been very helpful and correct any issues right away

Used daily for 2+ years
Reviewed 2018-06-22
Review Source: Capterra

it is very user friendly for any age group to use, from younger generation to older...the support from them is very fast and efficient

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GuestTracker

Hotel management for independent properties & resorts

Melissa Buchanan

Frank and his team has been very responsive and always there to help when asked.

Used daily for 1-2 years
Reviewed 2018-06-22
Review Source: Capterra

The system is very user friendly and easy to operate. We love the Unit Chart and the many ways to sort information.

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GuestTracker

Hotel management for independent properties & resorts

Wendy Letis

Guest Tracker

Reviewed 2015-03-06
Review Source: Capterra

What a GREAT system Guest Tracker is to track your guests from start to finish. People do not realize until you sit behind the desk of a reservationist, just how much work is involved. Having one system that can be utilized for the reservation(s), the security deposit, the payments, the linens, the dockage and other very important items connected to the guests stay is the best. I cannot speak highly enough for the sales and support team that Guest Tracker has also. They are there when you need them!

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GuestTracker

Hotel management for independent properties & resorts

Vanessa Fernandez

Useful

Used monthly for 1-2 years
Reviewed 2018-04-09
Review Source: Software Advice

We've used this software on and off. Does it's job, it can be installed on-premise or deployed over a secure Internet connection.

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GuestTracker

Hotel management for independent properties & resorts