HelloShift Features

HelloShift

Hotel Guest Messaging - Staff Collaboration - Housekeeping

4.78/5 (51 reviews)

Competitor Feature Comparison

API
Asset Tracking
Billing & Invoicing
Built-in Accounting
CRM
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
Guest Experience Management
Housekeeping Management
Inspection Management
Inventory Management
Maintenance Management
Maintenance Scheduling
Marketing Automation
Mobile Access
Multi-Location
Multi-Property
Online Booking
Predictive Maintenance
Preventive Maintenance
Reminders
Reporting/Analytics
SMS Messaging
Single Property
Task Scheduling
Vendor Management
Work Order Management
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API
Asset Tracking
Billing & Invoicing
Built-in Accounting
CRM
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
Guest Experience Management
Housekeeping Management
Inspection Management
Inventory Management
Maintenance Management
Maintenance Scheduling
Marketing Automation
Mobile Access
Multi-Location
Multi-Property
Online Booking
Predictive Maintenance
Preventive Maintenance
Reminders
Reporting/Analytics
SMS Messaging
Single Property
Task Scheduling
Vendor Management
Work Order Management
Visit WebsiteCompare App
API
Asset Tracking
Billing & Invoicing
Built-in Accounting
CRM
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
Guest Experience Management
Housekeeping Management
Inspection Management
Inventory Management
Maintenance Management
Maintenance Scheduling
Marketing Automation
Mobile Access
Multi-Location
Multi-Property
Online Booking
Predictive Maintenance
Preventive Maintenance
Reminders
Reporting/Analytics
SMS Messaging
Single Property
Task Scheduling
Vendor Management
Work Order Management
Visit WebsiteCompare App

Mobile apps

iOS App


1 review

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


7 reviews

HelloShift Feature Reviews

25 reviewers had the following to say about HelloShift's features:

Marianna M.

Easy to use.

2016-11-15

This program works great for front staff, housekeeping, maintenance and management.

Pros

Easy access

Cons

Can run on the slow side like and any program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HelloShift

n/a

Source: Capterra
Helpful?   Yes   No
Read more
Tamara T.

Wonderful Software

2021-07-28

Pros

This software makes communications between the Desk staff & Management quick and efficient, while also allowing things to be marked off as done so that nothing gets forgotten.

Cons

No Cons that I have found.. This software has been extremely helpful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
MONIQUE M.

HELLOSHIFT IS THE BEST SOFTWARE TO CREATE HARMONY BETWEEN TEAM MEMBERS AND OUR GUESTS

2021-07-25

THERE ARE MANY GREAT THINGS ABOUT IT BUT THE BEST THING IS THE ABILITY TO COMMUNICATE BETWEEN STAFF, MANAGEMENT, AND OUR GUESTS. 10/10 WOULD RECOMMEND FOR ANY BUSINESS WHO WANT TO GET AWAY FROM BORING EMAILS.

Pros

EASY TO USE, NOT TOO MUCH IN YOUR FACE, GUESTS LOVE IT, AND SO DOES OUR TEAM.

Cons

NOT MANY CONS, I WOULD SAY THAT SOEMTIMES STARING AT THE HOME PAGE CAN BE A BIT DULL

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Iheanyi A.

A Hospitable Software

2021-07-22

This software improved how information gets to the guests and reduced the time of check-in as the front desk agent has a lot of information to pass to the guest on check-in. With the software, all that is done is send a message which contains other details on a guest stay.

Pros

It gives room to organise activities of the day and track To-Do lists.

Cons

Non availability of integration with website and social media

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kiran P.

Easy To use !!!!

2017-07-18

housekeeping and front desk

Pros

Team work is more efficiently done through hello shift real time guest complaint solution and keep tract of all the records. its like Facebook for staff.

Cons

All the ways it is efficient but still notification and delete option we can not find. lots of notification .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex V.

Great For Both In Stay / Post Stay

2019-01-17

Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up.

Pros

Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL).

Cons

If the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brooke S.

Great Idea

2016-11-15

Makes Maintenance issuers easy to track as well.

Pros

Easy and convient

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HelloShift

none

Source: Capterra
Helpful?   Yes   No
Read more
LAUREN S.

ALAMOGORDO HOLIDAY INN EXPRESS

2016-11-18

It also is great for communicating last minute late check request to housekeeping staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Stacy L.

Keeps everyone in the Know!

2016-11-16

We use Hello Shift for all inter-departmental messaging, staff updates and for communication with our guests.

Pros

Documentation on activity & issues.

Cons

Have not found an issue yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HelloShift

No. Currently satisfied.

Source: Capterra
Helpful?   Yes   No
Read more
Amanda G.

Best One Out There

2021-07-22

I love Helloshift!! Anytime I have an issue I message them and they fix it within seconds.

Pros

This program is easy to use and very customizable.

Cons

The mobile version still needs some help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kadin H.

Fantastic communication tool

2016-11-21

Also the mobile app is excellent at letting me know what is happening at work before I get there!

Pros

Very organized and easy to access

Cons

As to my knowledge there is no way to delete a comment made by mistake

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HelloShift

Overall amazingly easy to use and makes it a very enjoyable experience

Source: Capterra
Helpful?   Yes   No

Response from HelloShift


We appreciate hearing how much HelloShift has improved communication at your hotel, Kadin! Once you add a comment, it becomes part of a thread. Editing the thread later can cause confusion. Of course, you can always add a clarifying comment. See you in HelloShift!

Read more
Andrew R.

Try it you will like it

2016-11-16

we try it and in a week we were sold. we have a 159 room in a old building have this help us so mush to get thing to guest and pass on..

Pros

I can see what is going on when i am at home

Cons

check list are a little hard to us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering HelloShift

try it

Source: Capterra
Helpful?   Yes   No

Response from HelloShift


It was great to hear how quickly your team embraced HelloShift, Andrew! Checkout our ¿Checklist & Task Library¿ help video. It has a quick explanation of how easy our checklists can be. Thanks for being a partner!

Read more
Michelle A.

Ease of Use and Accountability

2016-11-19

So far it's made our staff more accountable and it's pretty easy to use to look back at previous issues and if they keep happening in the same room. It even goes as far back as last year so that's definitely a plus.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Glen L.

Basic CRM but it gets the job done.

2016-11-16

Id like to see a function added to build contracts and BEO's in the system. as a basic CRM, it works but I come from using Sales Pro and have been spoiled.

Pros

Ease of use

Cons

Building contracts in the system would be amazing

Rating breakdown

Ease of use
Features

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Jaime A.

Awesome Platform

2016-11-16

Totally awesome platform and they best part is that it is available on mobile.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Claudine W.

This software has helped us improve information sharing and issue tracking tremendously.

2017-07-07

Increased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience.

Pros

They've even made an enhancement related to a question I asked, and personally contacted me when it was deployed. The mobile app is also very good for keeping in touch with what's going on while away from the office.

Cons

On the mobile app there is no way to mark a post as read like you can on the desktop version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
jessica r.

Hello Shift

2021-07-23

Pros

Texting the guest is, conveninent. A lot of guest rather get a text than a call

Cons

our upload a photo feature does not work

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Rick P.

Our entire staff is much more engaged now that we are using HelloShift!

2017-07-10

Better communication between departments

Pros

Ease of use and mobile capability.

Cons

I really wish the mobile app had the same features as the desktop version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
AMit P.

Awesome

2017-08-02

We are able to communicate with our staff more effectively. All the employees are engaged with workplace and are able to response quicker.

Pros

I like the guest response feature that engages Front and guest for request and potential complains can be fixed by the hotel employee.

Cons

Connectivity issue. I would like to stay connect on the phone. Ability to add pre-existing photo to the comment. I understand you can take live picture and post it with comment but I would still like to add pre-existing picture to comments as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 5001-10000 employees)

Great communication platform!

2018-11-27

Pros

Love that there is an app and I am able to access it remotely even when I am not at work.

Cons

Pretty straightforward which makes it easy to use but still a bit basic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Marié G.

Great Useful Tool!

2016-11-15

It makes easier the proper functions of the hotel and the communication.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tammy P.

Love Love Love it

2016-11-15

This software makes communication easy. When something is easy it gets used.

Pros

It is real time.

Cons

When your internet is down it is not available

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HelloShift

No

Source: Capterra
Helpful?   Yes   No
Read more
deonna R.

I Love this!!

2016-11-18

It is so easy and convenient!!!

Pros

I love easy and fast it is.

Cons

I do not like how sometimes while I am trying to send a message it will not go through and I will have to send it again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering HelloShift

no

Source: Capterra
Helpful?   Yes   No

Response from HelloShift


We loved hearing how you love using HelloShift, Deonna! If the Internet is down, your message may not go through. Refreshing the page should show if you are still connected and your message should go through without a hitch. Cheers from HelloShift!

Read more
Adam B.

A new user who found it very user friendly

2021-07-22

Pros

The ability to schedule notes to certain departments makes my job as a supervisor easier. It allows me to help guests at the front desk.

Cons

Not saying I am looking for any.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Heather T.

It's very easy to use! Everything is right in front of you.

2018-02-01

Pros

I like that it's easy to search through the history in case we need to look for past notes.

Cons

I wish that there were more customizable features to HelloShift. Also, we used to be able to copy and paste images -- we can no longer do that. Maybe have a "preview screen" when attaching a document.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more