HelloShift Features List

HelloShift

Communication platform for hotel staff and guests

4.78/5 (40 reviews)

HelloShift Feature Summary

  • Maintenance Management
  • Vacation Rental
  • Extended Stay
  • Multi-Property
  • Guest Experience (GEM)
  • Single Property
  • Housekeeping Management
  • Front Office Management
  • CRM
  • Maintenance scheduling
  • Notes
  • Vacation / leave tracking
  • Team calendars
  • Task & maintenance scheduling
  • Customer profiles
  • Sales reporting
  • SMS marketing
  • Event logs
  • File attachments
  • Template responses
  • Bulk guest import
  • Guest communication management

Hospitality & Travel Feature Comparison

Most popular features of all Hospitality & Travel apps

API (33 other apps)
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Availability Management (27 other apps)
Billing & Invoicing (25 other apps)
Billing Rate Management (21 other apps)
Booking Management (48 other apps)
Calendar Management (44 other apps)
Channel Management (38 other apps)
Credit Card Processing (34 other apps)
Customizable Templates (23 other apps)
Electronic Payments (29 other apps)
Email Templates (24 other apps)
Invoice Management (29 other apps)
Online Booking Integration (37 other apps)
Price Management (26 other apps)
Reporting & Statistics (29 other apps)
Reservations Management (37 other apps)
Room Booking (37 other apps)
Third Party Integration (35 other apps)

Mobile apps

iOS App


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Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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HelloShift Feature Reviews

25 reviewers had the following to say about HelloShift's features:

Marianna Mapa

Easy to use.

2016-11-15

This program works great for front staff, housekeeping, maintenance and management. Very functional and easy to log in away from work.

Pros

Easy access

Cons

Can run on the slow side like and any program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HelloShift

n/a

Source: Capterra
Helpful?   Yes   No
Read more
brittany rucker

great service

2016-11-15

a great way to connect Works very well with clients as well as all staff members Has a very warm rapport with everyone she comes in contact with Follows up with clients to ensure no one feels forgotten or lost in the process Clearly enjoys the ¿people¿ aspect of his position Consistently answers the phone with a smile and a friendly hello Readily admits when she doesn¿t know the answer to a particular query Outlines the steps that she will take to resolve a problem Receives ongoing positive feedback from clients¿both verbally and in writing Has become the ¿go to guy¿ for clients who seek his advice to solve problems Excels at providing timely feedback to even the most difficult customers Consistently gains necessary approvals and authorizations Is able easily to switch from English to Spanish and back again Is an empathetic and focused listener Skillfully overcomes customers¿ objections Deals with challenging customers without becoming aggressive Has developed a loyal customer base and a high rate of repeat business Enjoys identifying ¿out-of-the-box¿ solutions for clients with special needs Skillfully manages all but the most challenging customer situations Knows when to ask for additional support from team management Is able to redefine the customer service process to meet clients¿ changing needs Overcomes objections in a logical and conversational Receives ongoing substandard customer satisfaction scores Does not manage customer expectations by explaining reasons for delays Has difficulty saying no or tactfully telling customers that they must wait their turn Refers too many customer queries to management for final resolution Has received numerous customer complaints for failing to follow up as promised Cannot yet demonstrate sufficient knowledge of company products Misses opportunities for cross-selling and overcoming initial objections Is unwilling to adapt his tone and personality to fit a particular caller¿s style Argues and uses inflammatory language with customers Becomes frustrated when customers ask too many questions Displays sarcasm and alienates those looking for help Demonstrates condescending behavior when dealing with overly demanding callers Has little patience for customers with ¿dumb questions¿

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jaime Alvarado

Awesome Platform

2016-11-16

Totally awesome platform and they best part is that it is available on mobile.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Stacy Lee

Keeps everyone in the Know!

2016-11-16

We use Hello Shift for all inter-departmental messaging, staff updates and for communication with our guests. Hello Shift keeps us informed and helps us take full advantage of all operational opportunities. S. Lee, GM

Pros

Documentation on activity & issues.

Cons

Have not found an issue yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HelloShift

No. Currently satisfied.

Source: Capterra
Helpful?   Yes   No
Read more
Kiran Patel

Easy To use !!!!

2017-07-18

housekeeping and front desk

Pros

HelloShift is ease of use. Team work is more efficiently done through hello shift real time guest complaint solution and keep tract of all the records. its like Facebook for staff.

Cons

All the ways it is efficient but still notification and delete option we can not find. lots of notification .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tammy Patton

Love Love Love it

2016-11-15

This software makes communication easy. When something is easy it gets used.

Pros

It is real time.

Cons

When your internet is down it is not available

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HelloShift

No

Source: Capterra
Helpful?   Yes   No
Read more
LAUREN SEAGO

ALAMOGORDO HOLIDAY INN EXPRESS

2016-11-18

It has made my entire experience as an employee of IHG better....with this application installed on my phone I am able to make maintenance work request for a specific room while I am in the room cleaning it, which in turn is most often fixed BEFORE I am even finished cleaning the room!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Reddish

Try it you will like it

2016-11-16

we try it and in a week we were sold. we have a 159 room in a old building have this help us so mush to get thing to guest and pass on..

Pros

I can see what is going on when i am at home

Cons

check list are a little hard to us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering HelloShift

try it

Source: Capterra
Helpful?   Yes   No

Response from HelloShift


It was great to hear how quickly your team embraced HelloShift, Andrew! Checkout our ¿Checklist & Task Library¿ help video. It has a quick explanation of how easy our checklists can be. Thanks for being a partner!

Read more
Kadin Hatch

Fantastic communication tool

2016-11-21

Also the mobile app is excellent at letting me know what is happening at work before I get there!

Pros

Very organized and easy to access

Cons

As to my knowledge there is no way to delete a comment made by mistake

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HelloShift

Overall amazingly easy to use and makes it a very enjoyable experience

Source: Capterra
Helpful?   Yes   No

Response from HelloShift


We appreciate hearing how much HelloShift has improved communication at your hotel, Kadin! Once you add a comment, it becomes part of a thread. Editing the thread later can cause confusion. Of course, you can always add a clarifying comment. See you in HelloShift!

Read more
Milan Patel

Great Platform

2016-11-21

This program has helped us fine tune our operations. The HelloShift team listens to our needs and helps make changes on an on going basis. Great tool for any hotel!

Pros

Helps keep operations at your fingertips.

Cons

Can become overwhelming as there are a lot of notifications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HelloShift


We really appreciate hearing about your great experiences with HelloShift, Milan. Most of our users stick to our default notification settings, but you can customize your preferences and find the solution that works best for your needs. Our help video on "Real Time Notifications" might give you some useful ideas for other approaches. Thanks for being a partner!

Read more
Michelle Alvarado

Ease of Use and Accountability

2016-11-19

So far it's made our staff more accountable and it's pretty easy to use to look back at previous issues and if they keep happening in the same room. It even goes as far back as last year so that's definitely a plus.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Heather Tirona

It's very easy to use! Everything is right in front of you.

2018-02-01

Pros

It's very similar to using today's social media (i.e Facebook), so it is easy to use and quick to learn.

Cons

I wish that there were more customizable features to HelloShift.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Claudine Williams

This software has helped us improve information sharing and issue tracking tremendously.

2017-07-07

Increased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience.

Pros

HelloShift's simple and intuitive design lends well to its ease of use.

Cons

On the mobile app there is no way to mark a post as read like you can on the desktop version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rick Patel

Our entire staff is much more engaged now that we are using HelloShift!

2017-07-10

Better communication between departments

Pros

Ease of use and mobile capability.

Cons

I really wish the mobile app had the same features as the desktop version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
KHanh Ha

Easy-to-use group task and communication tool

2018-08-03

It's a really useful tool. I can just scan through the pages on my way to work and I would already know what to expect and how things are going even before I start my shift.

Pros

It lets you create tasks with a date and time reminder so you'll get a red notice when something is due and need your attention. You can also add different colleagues and departments involved with the task or issues.

Cons

It is not quite widely used yet, so communicating with other properties still requires lots of emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
AMit Prakash

Awesome

2017-08-02

We are able to communicate with our staff more effectively. All the employees are engaged with workplace and are able to response quicker.

Pros

I like the guest response feature that engages Front and guest for request and potential complains can be fixed by the hotel employee.

Cons

Connectivity issue. I would like to stay connect on the phone. Ability to add pre-existing photo to the comment. I understand you can take live picture and post it with comment but I would still like to add pre-existing picture to comments as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
deonna Racklin

I Love this!!

2016-11-18

It is so easy and convenient!!!

Pros

I love easy and fast it is.

Cons

I do not like how sometimes while I am trying to send a message it will not go through and I will have to send it again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering HelloShift

no

Source: Capterra
Helpful?   Yes   No

Response from HelloShift


We loved hearing how you love using HelloShift, Deonna! If the Internet is down, your message may not go through. Refreshing the page should show if you are still connected and your message should go through without a hitch. Cheers from HelloShift!

Read more
joshua weinstein

awesome product

2016-11-17

Amazing product that always makes my day to day tasks easier. I definitely recommend it to any hotel out there.

Pros

convenience. ease of communication

Cons

would like to be able to add more hashtags and filters. Search is not chronological and shows random dates. would appreciate a search that is chronological by date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HelloShift


It was amazing to hear you think HelloShift is an amazing product, Joshua! We agree that the default sort order by relevance is not enough and we have added the ability to search by date. The admin users at HelloShift can add more tags. Checkout our "Tags" help video to learn more. Thanks for your feedback!

Read more
marianna mapa

review of hello shift December

2016-12-14

Very easy and effective program.

Pros

very easy

Cons

guest contacts are difficult to input again

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HelloShift


Thank you for taking the time to review HelloShift, Marianna! We are delighted to hear you find us easy and effective. When a guest is added, the guest profile goes in the guest directory so you don't have to enter again. You might find our "Guest Engagement" support video helpful. If you still have questions, please message us in the HelloShift app by clicking on the lower right and we will make sure you are getting the best possible experience. Cheers, Team HelloShift.

Read more
Jenna McBride

Staybridge loves helloshift!

2016-11-15

It is such an easy way to communicate throughout departments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Epi Gonzalez

Easy and fast to use.

2016-11-15

We used to have to write everything by hand on a journal book, With this software its very easy to use and very convenient too.

Pros

It easy to use.

Cons

I wish there was a like button and a hide button.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
kiran patel

its good way to organized

2016-11-16

we are using its nice and easy to use.we can easily assign task.guest review and so on that that keep my employees to provide service.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Wing Yin Wong

Housekeeping Manger

2016-11-21

Easy to use ,this system is able to put a favorite photo ,let's do not need to explain it .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Marié González

Great Useful Tool!

2016-11-15

It makes easier the proper functions of the hotel and the communication.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brooke Smither

Great Idea

2016-11-15

Makes Maintenance issuers easy to track as well.

Pros

Easy and convient

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HelloShift

none

Source: Capterra
Helpful?   Yes   No
Read more