Hero Reviews - Pros & Cons, Ratings & more

Softrip

Zaui

Ezus

OperatorHub

Hero is a SaaS solution that helps travel agencies streamline processes related to bookings, ticketing, and payment processing. It allows users to generate and send personalized eQuotes, eTickets and eReciepts with travel itineraries, product images and descriptions, and other information.

Hero

Web-based

Windows

Accounts Receivable Office

Fantastic Customer Service, always someone around to chat to and quick to resolve any issues should they arise. Would highly recommend this very user friendly software.

Team leader

It's super easy to use, if something needs to be updated or I have a general question, the team from Hero always reply super fast.

Travel Agent

Hero is easy to use , the team is always available on the tchat when i have any questions. The equote are amazing for our customer.

Travel Agent Owner

Love the weekly pay structures and invoice system and the super friendly live support with instant answers to all your questions. All round a perfect system to use.

Travel consultant 

Hero is a great software, very user friendly, the people behind it are great and the customer service is very good. Whenever we need something, they are on top of it straight away.

Head Honcho

As a new online travel agent, Hero has been so easy to use. The customer support is always fast and helpful, and the interface is super simple in any case.

Sales & Marketing Manager

The HERO platform is very user friendly offering a seamless interface to navigate and upload products as well as offering an API connection to most reservation systems.

Travel Agency Manager 

Great program to use, amazing and helpful staff and good commissions.

Owner/Director

Love the invoicing and DD weekly - all automated so no need to worry about any accounting at all. With Hero you can only WIN - always.

General Manager 

Introducing Hero not only improved our booking process but saved us time and money. The customer service is second to none.

Owner

I found Hero easy to come to grips with- it's pretty intuitive, and with the training videos you pick up the software pretty quick. Have yet to integrate it with my site though.

Sales Manager

Very happy to use Hero to sell our touring and travel products.

Sales and Marketing Manager

Fantastic system with live availability and diverse product range.

General Manager Operations

User-friendly website, well laid out and great feedback response from the customer service team. Quick money dispersal which is also a huge plus.

Travel Coordinator

It is a bit time consuming to cancel single nights from a voucher valid for a few night. At the moment we have to cancel the whole voucher and re-book the nights.

Sales & Marketing Executive

It was originally difficult to understand the commission structure of different agents in the backend.

Searching limited if part of information is missing to claim voucher - helpful if you could search by name too.

Travel Consultant

The only cons I have are that not all products are on it and products aren't always updated well (which we know is the TO responsibility but still can be a problem as a travel agent).

The team provide great, personal customer service and support

Amazing user friendly platform

I highly recommend Hero Booking system. It is safe, trustworthy and easy to use and understand. The [SENSITIVE CONTENT HIDDEN] and the crew are all very approachable and available to talk you through any questions. Their service is second to none. 

Great system

It's got its kinks but it's a pretty cool tool to use with lots of features for my job. I love the amount of information is stored for each activity. 

Review

Hero is an amazing platform connecting our industry. If you are a small agent you've got absolutely nothing to loose by signing up with Hero - quite the opposite - you'll gain instant access to thousands of products you can start selling immediately and start earning commission. 
Love the invoicing and DD weekly - all automated so no need to worry about any accounting at all. 
With Hero you can only WIN - always 

Super user friendly & innovative 

Amazing product with the support to back it up.

This platform has given us the ability to connect with a broader market of booking agents, by enabling us to showcase a large suite touring experiences throughout Australia all within the one platform.

Hero understands the needs and wants of the user!

Such an easy booking system to use. Extremely user-friendly software and fast response from the customer service team. Overall just a great website and system!

Awesome Booking Software!

Long-time user and big fan

Refreshingly Transparent

System Review

Before I used Hero I struggled with bookings not getting finalised and lack of costumer service what was leading into loss of sales. 
Hero Travel has one of the best costumer services I have seen. Always quick in responding and also quick in solving your problem.

Easy to use with an exceptional costumer service

Great team that responds very quick to your needs. They listen to their users about implementing new features. The system is very easy to use, and very quick to learn. 

Perfect sollution for Travel Booking software 

Excellent, very user friendly.  Nothing is ever a problem for the Hero Team to solve.

Excellent Customer Service

Great and easy software to use 
Very Straightforward and support is great

Highly Recccomend

Great Software

The Hero team are great and  respond to queries. I just wish there was more support when it was needed. Based in Canada our busiest times are Friday and Saturday evenings and guests often want to book for the next day or two, therefore delays with support do result in lost opportunities. 

A good idea... 

Great booking system for mainly Australia & New Zealand travel

It has been great to have a positive and encouraging relationship with [SENSITIVE CONTENT HIDDEN].  He calls to check in on us, and we really think he is great.  The online staff have been awesome.  Its tricky to always do business on Australia hours, but we make it work.

We Love HERO and All it Offers

Booking software for accommodation, tours, activities, transport, car and campervan hire in Australia, NZ, Fiji and South East Asia. 

Amazing booking software, easy to use

Great system for our needs

The perfect mix of Integrity and Innovation

Bookings are so much easier since we can book via Hero :)

Hero Travel - the way to book

Hero user

HERO and their team are very professional and a pleasure to deal with.

Fantastic system with live availability and diverse product range

Great experience, easy to use, easy to understand, makes life as a travel agent easy! 

Hero Reviews

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69 reviews