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Hostaway vs RMS Cloud Comparison

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Overview

Category Leaders

Hostaway is a channel management solution for vacation rental properties which automatically syncs rates, availability, and...

Category Leaders

RMS is a flexible and scalable cloud-based property management solution designed to help hospitality operators increase their...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

88

22

4

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

5

4

3

2

1

189

108

23

5

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.

Pros

Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain.
My overall experience is really good. I've been using RMS for over a year now and I am super comfortable with using this system.
Easy on a daily basics and very useful for what we need. And the support team is amazing.

Cons

Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
Constant double bookings and horrible support.
Response time can be delayed due to timezone challenges.

Cons

At present there is a considerable lag and with the changes it can become frustrating.
Group booking - hate how many clicks. I always struggle with rate setup.
The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review25 days ago

Key features

  • Total features112
  • API
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts/Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Boat Maintenance
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Catering Management
  • Channel Analytics
  • Channel Management
  • Charting
  • Client Management
  • Client Portal
  • Commission Calculations
  • Commission Management
  • Communication Management
  • Compliance Management
  • Contact Management
  • Content Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Discount Management
  • Dynamic Pricing
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Templates
  • Employee Management
  • Event Management
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inbox Management
  • Incentive Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marina Management
  • Marketing Automation
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Location
  • Multi-Property
  • Multiple User Accounts
  • Online Booking
  • Online Reservations
  • Opportunity Management
  • Order Management
  • Order Processing
  • Owner Statements
  • PCI Compliance
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Performance Metrics
  • Permit Management
  • Pipeline Management
  • Point of Sale (POS)
  • Price / Margin Management
  • Product Catalog
  • Promotions Management
  • Purchasing & Receiving
  • Rate Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Recurring Tasks
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Spa/Activity Management
  • Storage Management
  • Task Management
  • Template Management
  • Third Party Booking
  • Third Party Integrations
  • Transaction History
  • User Management
  • Utility Billing
  • Vendor Management
  • Website Integration
  • Website Management
  • WordPress Integration
  • Work Order Management
  • Workflow Management
  • Total features69
  • API
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts/Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Boat Maintenance
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Catering Management
  • Channel Analytics
  • Channel Management
  • Charting
  • Client Management
  • Client Portal
  • Commission Calculations
  • Commission Management
  • Communication Management
  • Compliance Management
  • Contact Management
  • Content Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Discount Management
  • Dynamic Pricing
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Templates
  • Employee Management
  • Event Management
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inbox Management
  • Incentive Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marina Management
  • Marketing Automation
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Location
  • Multi-Property
  • Multiple User Accounts
  • Online Booking
  • Online Reservations
  • Opportunity Management
  • Order Management
  • Order Processing
  • Owner Statements
  • PCI Compliance
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Performance Metrics
  • Permit Management
  • Pipeline Management
  • Point of Sale (POS)
  • Price / Margin Management
  • Product Catalog
  • Promotions Management
  • Purchasing & Receiving
  • Rate Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Recurring Tasks
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Spa/Activity Management
  • Storage Management
  • Task Management
  • Template Management
  • Third Party Booking
  • Third Party Integrations
  • Transaction History
  • User Management
  • Utility Billing
  • Vendor Management
  • Website Integration
  • Website Management
  • WordPress Integration
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations22
  • Authorize.net
  • Beyond Pricing
  • Braintree
  • Breezeway
  • Facebook
  • Google Analytics
  • Lightspeed Restaurant
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ReviewPro
  • SiteMinder
  • Streamline
  • Stripe
  • Whistle
  • Wishbox
  • Xero
  • Zapier
  • Total integrations6
  • Authorize.net
  • Beyond Pricing
  • Braintree
  • Breezeway
  • Facebook
  • Google Analytics
  • Lightspeed Restaurant
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ReviewPro
  • SiteMinder
  • Streamline
  • Stripe
  • Whistle
  • Wishbox
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hostaway vs. RMS Cloud

See how Hostaway and RMS Cloud stack up against each other by comparing features, pricing, ratings, integrations, security & more.