Hostaway vs SkyTouch Hotel OS Comparison

Overview

Hostaway is a channel management solution for vacation rental properties which automatically syncs rates, availability, and...

SkyTouch is a hotel property management system (PMS) with rate and group management, inventory, distribution, sales, billing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$5.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(51)

5

4

3

2

1

33

13

3

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.3

(94)

5

4

3

2

1

47

33

8

3

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

Good all in one package, easy integration with Airbnb, good layout, each unit calendar is good, the same basis as Airbnb.
Integrates with a number of good channels for STRs and they have very responsive customer service.
International user friendly. I am able to give my clients a few choices so that can decide what is best for their budget.

Pros

I have worked with skytouch and choice advantage for that matter and I am very pleased. It really does simplify the day to day operations.
This software program is web based and the ease of training a new employee is fantastic. The training module provided are simple and the support is quick to getting you answers.
Overall, very happy with the software. Its easy to train new staff and we really like the responsiveness of the support team.

Cons

TRIED CANCELLING ACCOUNT MULTIPLE TIMES HAD TO DISPUTE CHARGES. Interface confusing terrible customer support saw no value tried to cancel multiple times.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
Not accurate "earnings section" lack of precise currency exchange and missing externals fee like cleanings.

Cons

There are frequent outages where the system is inaccessible because of an update to their system. Not only that, there is absolutely NO UX design in mind in their product.
Our staff has indicated they have no dislikes at all with SkyTouch.
Now I'm told it isn't a SkyT problem but Shift4. I don't understand how that could happen when 3 years ago Shift4 and SkyTouch talked and figured out it was a SkyTouch problem.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features54
  • API
  • Activity Dashboard
  • Administrative Reporting
  • Audit Trail
  • Automated Billing
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Channel Management
  • Client Management
  • Client Portal
  • Commission Calculations
  • Commission Management
  • Communication Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Data Visualization
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Templates
  • History Tracking
  • Inbox Management
  • Invoice Management
  • Loyalty Program
  • Maintenance Scheduling
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multiple User Accounts
  • Online Booking Integration
  • PCI DSS Compliance
  • POS
  • Partner Portal
  • Permission Management
  • Price Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Role-Based Permissions
  • Room Booking
  • SMS Integration
  • Sales Reporting
  • Search Functionality
  • Summary Reports
  • Task Management
  • Template Management
  • Third Party Integration
  • Transaction History
  • User Management
  • Website Integration
  • Website Management
  • Total features22
  • API
  • Activity Dashboard
  • Administrative Reporting
  • Audit Trail
  • Automated Billing
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Channel Management
  • Client Management
  • Client Portal
  • Commission Calculations
  • Commission Management
  • Communication Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Data Visualization
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Templates
  • History Tracking
  • Inbox Management
  • Invoice Management
  • Loyalty Program
  • Maintenance Scheduling
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multiple User Accounts
  • Online Booking Integration
  • PCI DSS Compliance
  • POS
  • Partner Portal
  • Permission Management
  • Price Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Role-Based Permissions
  • Room Booking
  • SMS Integration
  • Sales Reporting
  • Search Functionality
  • Summary Reports
  • Task Management
  • Template Management
  • Third Party Integration
  • Transaction History
  • User Management
  • Website Integration
  • Website Management

Integrations

  • Total integrations6
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrationsN/A
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hostaway vs. SkyTouch Hotel OS

See how Hostaway and SkyTouch Hotel OS stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.