Hostaway vs Smart Hotel Software Comparison

Overview

Hostaway is a channel management solution for vacation rental properties which automatically syncs rates, availability, and...

Smart Hotel Software is a cloud-based and on-premise hospitality property management solution that helps businesses of all...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$500.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(51)

5

4

3

2

1

33

13

3

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.1

(20)

5

4

3

2

1

6

10

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Good all in one package, easy integration with Airbnb, good layout, each unit calendar is good, the same basis as Airbnb.
Integrates with a number of good channels for STRs and they have very responsive customer service.
International user friendly. I am able to give my clients a few choices so that can decide what is best for their budget.

Pros

Good value for money, great technical support and customer service, stable and reliable, few technical problems. Adequate online reservations system that integrates with back-end.
Good prompting when taking reservations. Good interface with other our restaurant software and simply accounting.
Our online bookings have increased. Our customers enjoy the ease of the booking and the check in process.

Cons

TRIED CANCELLING ACCOUNT MULTIPLE TIMES HAD TO DISPUTE CHARGES. Interface confusing terrible customer support saw no value tried to cancel multiple times.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
Not accurate "earnings section" lack of precise currency exchange and missing externals fee like cleanings.

Cons

Not URMs fault, but disappointing that the interface to allow our H&L POS to charge to rooms, still does not work correctly.
Managers didn't realize how much money was being lost buy using another software that had no connection with out finance software.
Cancelled reservations print when you print daily registration cards. Waste of paper, time, and very confusing.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features54
  • API
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Administrative Reporting
  • Asset Management
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Channel Management
  • Client Management
  • Client Portal
  • Commission Calculations
  • Commission Management
  • Communication Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Data Visualization
  • Electronic Data Interchange
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Templates
  • Employee Management
  • Event Management
  • General Ledger
  • Inbox Management
  • Inventory Management
  • Invoice Management
  • Loyalty Program
  • Monitoring
  • Multi-Channel Management
  • Multiple User Accounts
  • Online Booking Integration
  • Opportunity Management
  • Order Management
  • PCI DSS Compliance
  • POS
  • POS Integration
  • Partner Portal
  • Payroll Management
  • Price Management
  • Procurement Management
  • Promotions Management
  • Purchasing Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Room Booking
  • SMS Integration
  • Sales Reporting
  • Shipping Management
  • Strategic Planning
  • Task Management
  • Template Management
  • Third Party Integration
  • Transaction History
  • User Management
  • Website Integration
  • Website Management
  • Total features34
  • API
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Administrative Reporting
  • Asset Management
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Channel Management
  • Client Management
  • Client Portal
  • Commission Calculations
  • Commission Management
  • Communication Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Data Visualization
  • Electronic Data Interchange
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Templates
  • Employee Management
  • Event Management
  • General Ledger
  • Inbox Management
  • Inventory Management
  • Invoice Management
  • Loyalty Program
  • Monitoring
  • Multi-Channel Management
  • Multiple User Accounts
  • Online Booking Integration
  • Opportunity Management
  • Order Management
  • PCI DSS Compliance
  • POS
  • POS Integration
  • Partner Portal
  • Payroll Management
  • Price Management
  • Procurement Management
  • Promotions Management
  • Purchasing Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Room Booking
  • SMS Integration
  • Sales Reporting
  • Shipping Management
  • Strategic Planning
  • Task Management
  • Template Management
  • Third Party Integration
  • Transaction History
  • User Management
  • Website Integration
  • Website Management

Integrations

  • Total integrations6
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrations5
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hostaway vs. Smart Hotel Software

See how Hostaway and Smart Hotel Software stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.