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Recommended
Renata R.
Hospitality, 1-10 employees
Used monthly for 1-2 years
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Easy to implement and to use Something everyone should start with
The full potential is with your pmsLess features integrated with other pms
Thank you for your review, Renata! We're glad to hear that you found it easy to implement and use our product, and we appreciate your suggestion that it's a good starting point for everyone. We understand that integrating our features with other property management systems would unlock the full potential, and we're actively exploring such possibilities. We appreciate you choosing Hostfully Guidebooks. Thank you again for your support!
Andrea B.
Real Estate, self-employed
Used weekly for 6-12 months
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Overall a very good experience
The guidebook helps my guest by answering questions they may have about the area. It captures emails (my favorite part)
A little challenging at first … had to get help
Thank you for taking the time to leave such an awesome review, Andrea! I'm glad to hear that you found the guidebook helpful for your guests and that you enjoy our email capture feature. we apologize that you found it a little challenging at first, but we happy to know that you were able to get help from our customer support team and had a positive experience overall. Thank you again for your feedback! :)
Amin R.
Hospitality, 1-10 employees
Used monthly for 6-12 months
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Hostfully solves to important business problems: provides all the important information about the vacation rental and the surrounding area, and allows us to collect emails for future marketing.
It's super easy to implement and even easier to deploy.
Sometimes it's hard to find the pages one is looking for due to naming conventions. Also not sure how the themes work.
Thank you for loving Hostfully Guidebooks, Amin! We appreciate you enjoyed the ease of implementation and deployment. We apologize for any difficulties you've had in understanding the themes. Our goal is to provide a user-friendly experience. We're glad that Hostfully has helped solve important business problems by providing information and enabling future marketing. Thank you for choosing us!
Marina P.
Hospitality, self-employed
Used monthly for 1-2 years
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My guests love the Guidebbok and hve been using it for information about the house and activities in the area
A little clunky to edit, though I got a great help
Hello Marina, Thank you for your review! We're delighted to hear that your guests love the Guidebook and find it useful for information about the house and local activities. We appreciate your feedback about the editing process being a bit clunky and are glad to know you received great help. We're always working on improvements to make our platform more user-friendly. Thank you for choosing Hostfully!
Ross P.
Real Estate, self-employed
Used monthly for 1-2 years
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This is a great way to share information with STR guests.
It's optimized for AirBNB. I'd love to see alternative presentations for other platforms.
Hello Ross, Thank you for your review! We're glad to hear that you find Hostfully a solid resource for sharing information with short-term rental guests. We appreciate your feedback about optimization for Airbnb and understand the desire for alternative presentations for other platforms. We'll take this into consideration for future improvements. Thank you for choosing Hostfully!
Lois F.
Real Estate, 1-10 employees
Used weekly for 6-12 months
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I like that you can easily send the link to incoming guests and it has all the info they should need in one easy to find place.
It took a little bit to understand how to use/edit the platform
Hello Lois, Thank you for your review! We're pleased to hear that you like being able to send the link to incoming guests with all the information they need in one easy-to-find place. We appreciate your feedback about the initial learning curve for using and editing the platform and will work on making it more intuitive. Thank you for choosing Hostfully!
Erika F.
Hospitality, 1-10 employees
Used monthly for 1-2 years
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Easy plug and play system with customization options!
We do not receive a notification when our guests review it.
Hello Erika, Thank you for your review! We're delighted to hear that you find the guidebook an easy plug-and-play system with great customization options for your vacation rental. We appreciate your feedback about not receiving notifications when guests review it and will look into this to enhance the user experience. Thank you for choosing Hostfully!
Julieanna C.
Marketing and Advertising, self-employed
Used monthly for 6-12 months
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I use this software for my Airbnb guests. It is so easy to send them the link to my house manual. Have really appreciated the upgrades within the past year.
Love the way it is organized. It makes it so easy for my guests to find what they are looking for rather than having to scroll through a long document.
Lack of space for more visual content such as videos and photos.
Hello Julieanna, Thank you for your review! We're glad to hear that you love the organization of our platform, making it easy for your guests to find what they're looking for without scrolling through long documents. We appreciate your feedback regarding the lack of space for more visual content such as videos and photos, and we'll consider this for future improvements. It's great to know that you find it easy to send the link to your house manual to your Airbnb guests and that you have appreciated the upgrades over the past year. Thank you for choosing Hostfully!
Andy L.
Leisure, Travel & Tourism, self-employed
Used monthly for 1-2 years
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I like the easy mobile phone integration
Some of the 'recommended/sponsored' businesses are way out of my area
Thank you for your feedback, Andy! We're glad to hear that our mobile phone integration is working well for your small business. We appreciate your input regarding the recommended/sponsored businesses and will take it into consideration for future improvements. If you have any further suggestions, please feel free to let us know.
Hedda L.
Hospitality, 1-10 employees
Used other for 1-2 years
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Love it!
Love the ease of use and the outcome of this software
I have no complaint and no comparison...
Hello Hedda, Thank you for your review! We're thrilled to hear that you love the ease of use and the professional outcome of our software. It's wonderful to know you have no complaints or comparisons. Thank you for choosing Hostfully and for your enthusiastic feedback!
Harro D.
Hospitality, self-employed
Used monthly for 1-2 years
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Positive
The easy way of setting the system up and to update
Some areas restricted due to using the free option
Hello Harro, Thank you for your review! We're glad to hear that you find Hostfully easy to set up and update, and that it has been helpful for your guests. We appreciate your feedback regarding the restrictions of the free option and will keep it in mind as we continue to improve our services. Thank you for choosing Hostfully!
Steve A.
Leisure, Travel & Tourism, self-employed
Used weekly for less than 6 months
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Very good product
Easy to use and to navigate. Guidebook is organized well.
When printing, the guidebook does not show up very well. I had to redo pages for my printed guidebook. Some of the images and copy were too small.
Hello Steve, Thank you for your review! We're glad to hear that you find Hostfully guidebooks easy to use and well-organized. We appreciate your feedback about the printing issues and will work on improving the print layout so that images and text are clearer. Thank you for choosing Hostfully, and for your constructive feedback.
Verified reviewer
Real Estate, self-employed
Used weekly for less than 6 months
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Makes updating recommendations and house info much simpler when hosting remotely. Web-based. No app download required for guests.
Pop-up windows in each slide cannot be closed by clicking outside the pop-up. Back button must be pressed. Not a huge deal, but slightly clunky.
Hello, Thank you for your review! We're glad to hear that Hostfully makes updating recommendations and house information much simpler, especially when hosting remotely. We appreciate the convenience of our web-based platform that doesn't require an app download for guests. We appreciate your feedback about the pop-up windows and will consider making this more user-friendly in future updates. Thank you for choosing Hostfully!
Pat B.
Hospitality, self-employed
Used weekly for less than 6 months
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We have a standard and constantly evolving guide book, properly structured, and easy to get to clients
It forces one into a structured mode yet has plenty of flexibility. It’s easy toco scantly update as we learn what our clients needs are.
Not natural for beginners when first using the software
Hello Pat, Thank you for your review! We're pleased to hear that you find Hostfully quick, easy, and reliable. It's great to know that our platform helps create a structured yet flexible guidebook, which you can easily update based on your clients' needs. We appreciate your feedback about the initial learning curve for beginners and will work on making the software more intuitive. Thank you for choosing Hostfully!
Michel P.
Hospitality, 1-10 employees
Used weekly for less than 6 months
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Guests receive booklet when they book so they able to read it at leisure prior to there arrival - also user friendly for guests
User friendly software and covers everything we need for our guests.
There is nothing that comes to mind on the negative side of this software
Hello Michel, Thank you for your review! We're delighted to hear that you find our guidebooks user-friendly and comprehensive for your guests' needs. It's wonderful to know that your guests appreciate receiving the booklet when they book, allowing them to read it at their leisure before arrival. We appreciate your positive feedback and are glad to hear there are no negatives to mention. Thank you for choosing Hostfully!
Charles C.
Hospitality, self-employed
Used weekly for less than 6 months
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Great
The ease of putting a guidebook together.
There is nothing I didn’t like, I really like the product.
Hello Charles, Thank you for your review! We're thrilled to hear that you found it easy to put a guidebook together and that you really like the product. Your positive feedback means a lot to us. Thank you for choosing Hostfully for our customer service!
Elena K.
Leisure, Travel & Tourism, 1-10 employees
Used monthly for less than 6 months
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Very good experience so far, great product which can assist in decreasing the time needed with guests by a lot, and also gives the opportunity to every guest to discover things in his own time and pace during his vacation without feeling pressured.
Easy to use, great appearance, saves time from guest communication, smart automation with the implementation of technology for the business
I haven't found anything negative so far
We're thrilled to hear about your positive experience with our add-in feature! Your feedback is greatly appreciated, Elena. We are happy to hear you did not found anything negative on the system. Thank you for choosing Hostfully!
Fraser M.
Hospitality, self-employed
Used monthly for 6-12 months
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A wonderful addition to our self catering website. Intuitive, easy to navigate and loved by our guests. Couldn't do without it now.
Software is easier now to navigate than before.
Hello Fraser, Thank you for your review! We're delighted to hear that our guidebook has been a wonderful addition to your self-catering website and is loved by your guests. It's great to know that you find it intuitive and easy to navigate. We're pleased that the software navigation has improved and become easier to use. Thank you for choosing Hostfully!
Sara A.
Hospitality, 11-50 employees
Used monthly for less than 6 months
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Its neutral, It works as it is supposed to.
It is easy to use, easy to integrate, but you may look into some other tools to make it better design wise.
Its quite complicated to use at first. You might need to explore the options a bit first before making it for real
Thank you for your review, Sara. We're glad to hear that our platform is easy to use and integrate. We understand that there might be a learning curve when using our platform initially, and we apologize for any complications you experienced. We're pleased to hear that our platform works as intended and fulfills its purpose. Thank you for your support and choosing us.
Olga V.
Hospitality, 1-10 employees
Used weekly for less than 6 months
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The software is very intuitive. Easy to create and share a guide book
I liked everything . The software is easy to access se
Hello Olga, Thank you for your review! We're thrilled to hear that you find our software intuitive and easy to use for creating and sharing guidebooks. It's wonderful to know that you liked everything about the platform and find it easy to access. Thank you for choosing Hostfully based on a recommendation!
Tom F.
Hospitality, 1-10 employees
Used monthly for less than 6 months
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Very Satisfied
Very well designed and comprehensive package
There’s very little to complain about to date
Hello Tom, Thank you for your review! We're delighted to hear that you find Hostfully to be a well-designed and comprehensive package. It's great to know that you've had a positive experience with very little to complain about. Thank you for choosing Hostfully!