HotelFriend vs ReservationKey Comparison

Overview

HotelFriend is an all-in-one operations management solution for hotels and vacation properties, with tools for managing bookings,...

ReservationKey is a reservation & booking management solution for vacation rental businesses, bed & breakfasts, hotels, &...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

(5)

5

4

3

2

1

3

1

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

4.9

(88)

5

4

3

2

1

80

8

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

The product is really easy to use and the free trial allows you to decide if you like the product and if it meets the needs of your lodging business. I found that I really like the ease of use.
We have been with ReservationKey for 4 years and have been very happy and fits our needs. Being a small B&B it is a great price point, while having the functionality of the big boys.
The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking.

Cons

Cons

Just 1 thing missing: for bookings where more than 1 invoice needed (ex. touroperator orders and pay for room - guest pay for food and extras) you have to add 2 bookings and hide 1 of them.
However, that may be more a function of how I work rather than a problem with ReservationKey.
I was skeptical to move to this platform as I have tried other reservation systems only to be disappointed. The move to ReservationKey was the single best thing I have done to grow my business.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features36
  • API
  • Access Control
  • Accounting Management
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Channel Management
  • Chat
  • Commission Management
  • Configuration Management
  • Credit Card Processing
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Database Integration
  • Discount Management
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Email Templates
  • Employee Portal
  • Expense Tracking
  • Filtered Views
  • Instant Messaging
  • Inventory Management
  • Invoice Management
  • Loyalty Program
  • Maintenance Scheduling
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Online Booking Integration
  • Order Confirmation
  • Order Processing
  • Performance Reports
  • Price Management
  • Prioritizing
  • Promotions Management
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Reservations Management
  • Role Management
  • Room Booking
  • SEO Management
  • Sales Tax Management
  • Search Functionality
  • Status Tracking
  • Task Scheduling
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Web Traffic Reporting
  • Website Integration
  • iCalendar Support
  • Total features43
  • API
  • Access Control
  • Accounting Management
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Channel Management
  • Chat
  • Commission Management
  • Configuration Management
  • Credit Card Processing
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Database Integration
  • Discount Management
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Email Templates
  • Employee Portal
  • Expense Tracking
  • Filtered Views
  • Instant Messaging
  • Inventory Management
  • Invoice Management
  • Loyalty Program
  • Maintenance Scheduling
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Online Booking Integration
  • Order Confirmation
  • Order Processing
  • Performance Reports
  • Price Management
  • Prioritizing
  • Promotions Management
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Reservations Management
  • Role Management
  • Room Booking
  • SEO Management
  • Sales Tax Management
  • Search Functionality
  • Status Tracking
  • Task Scheduling
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Web Traffic Reporting
  • Website Integration
  • iCalendar Support

Integrations

  • Total integrationsN/A
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrations1
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

HotelFriend vs. ReservationKey

See how HotelFriend and ReservationKey stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.