HotelFriend Features

HotelFriend

Hospitality operations platform for hotel management

4.0/5 (5 reviews)

HotelFriend Feature Summary

  • Catering
  • GDS/OTA Integration
  • Online Booking
  • Point of Sale (POS)
  • Reporting/Analytics
  • Vacation Rental
  • Extended Stay
  • Multi-Property
  • Guest Experience Management
  • Single Property
  • Housekeeping Management
  • Front Desk Management
  • Rate Management
  • Conference / Meeting Management
  • Spa/Activity Management
  • Built-in Accounting

Competitor Feature Comparison

API
Accounting Management
Activity Dashboard
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Campaign Management
Channel Management
Chat
Configuration Management
Customer Experience Management
Discount Management
Electronic Payments
Employee Portal
Filtered Views
Instant Messaging
Inventory Management
Invoice Management
Loyalty Program
Maintenance Scheduling
Multi-Channel Marketing
Multi-Location
Online Booking Integration
Order Confirmation
Order Processing
Performance Reports
Price Management
Prioritizing
Promotions Management
Reporting & Statistics
Room Booking
SEO Management
Search Functionality
Status Tracking
Task Scheduling
Visual Analytics
Visit WebsiteCompare App
API
Accounting Management
Activity Dashboard
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Campaign Management
Channel Management
Chat
Configuration Management
Customer Experience Management
Discount Management
Electronic Payments
Employee Portal
Filtered Views
Instant Messaging
Inventory Management
Invoice Management
Loyalty Program
Maintenance Scheduling
Multi-Channel Marketing
Multi-Location
Online Booking Integration
Order Confirmation
Order Processing
Performance Reports
Price Management
Prioritizing
Promotions Management
Reporting & Statistics
Room Booking
SEO Management
Search Functionality
Status Tracking
Task Scheduling
Visual Analytics
Visit WebsiteCompare App
API
Accounting Management
Activity Dashboard
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Campaign Management
Channel Management
Chat
Configuration Management
Customer Experience Management
Discount Management
Electronic Payments
Employee Portal
Filtered Views
Instant Messaging
Inventory Management
Invoice Management
Loyalty Program
Maintenance Scheduling
Multi-Channel Marketing
Multi-Location
Online Booking Integration
Order Confirmation
Order Processing
Performance Reports
Price Management
Prioritizing
Promotions Management
Reporting & Statistics
Room Booking
SEO Management
Search Functionality
Status Tracking
Task Scheduling
Visual Analytics
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


15 reviews

HotelFriend Feature Reviews

5 reviewers had the following to say about HotelFriend's features:

Hüttermann Rose

An practical and manageable Pms Tool

2019-10-02

I met the owner of the program at the ITB (tourism fair in Berlin, March 2019). I take a look for a new hotel software for my little Hotel. My old pms is not usable for my issue.I hat to use so many different programs that had to be operated side by side, that i did not look through. At least they are looking for a simple, intuitive solution to manage my Hotel. We have Bad an short demo with the rep, at which the program was presented. After that there was a test phase (14 days) in which the program could be tested.

Pros

I see the payments of the guests,the management of daily tasks I realise which guests have booked breakfast.

Cons

I like the service an d that i could Print the analyze

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HotelFriend


Dear Rose, thank you for the feedback.

Read more
Navid Yousefian

Weird Pricing, Suffering from bugs

2020-01-05

The channel manager integration is so slow, sometimes it takes up to hours to sync the reservations and sometimes it even does not.

Pros

- Well Designed UI - Great Customer Support

Cons

If you want overbooking, or if you did not find the reservation from your OTAs, you asked for it, just so many issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from HotelFriend


Dear Navid,

We appreciate every client and are grateful for your feedback, regardless of whether they are positive or negative.

We're sorry your experience didn't match your expectations. Yet, it was an uncommon instance.

Over the past few months, we made every effort to improve the service: we have extended the trial period for 2 properties; you were provided with a discount price, even though the promo offer has ended; multi-property and Mobile Concierge has been provided for free; we implemented most of your requests which are now live, as well as helped you solve daily issues...

Unfortunately, this was not enough to keep you among our satisfied customers.

Thanks for your opinion.

Kind regards,
HotelFriend team

Read more
Florian Hofen

Good cloud based PMS

2019-10-29

Another great point is the feature to rent our bikes through the app and offer bookings for our spa area.

Pros

The software is easy to use and there are a lot of instructions on how to use the program.

Cons

Maybe this feature can be added in future versions.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from HotelFriend


Dear Florian, thank you for the feedback. We appreciate it.

Read more
Richard Vielhaber

Great software with many possibilities

2019-05-03

I'm very satisfied. The cooperation is very good.

Pros

- all data is in the cloud, the software runs in the web browser - the software is very easy to use, very intuitive, even fun - there are many hints in the software for the operation, you can´t do anything wrong - a series of tutorials to help you understand and great customer support - there is a separate app and an own channel manager, which are included in the purchased package - simple training of the staff (we looked at it together and since then there were no questions from the staff)

Cons

We have not found anything yet. It is very convincing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HotelFriend


Thank you for the review, we appreciate it. Our support team continues to import your data into the system and will contact you soon.

Read more
Carina Krause

Perfect Business Software

2019-10-11

Pros

The platform is simple and there is a wide variety of training courses that can be easily conducted online.

Cons

As an active user of the software, I have no negative points about the learning platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from HotelFriend


Dear Carina, thank you for the feedback. We appreciate it.

Read more