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HotelKey Logo

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Property management software for the hospitality industry

(3)

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HotelKey Features

Features Summary

Functionality

4.5

/5

72

Total features

34

3 categories

HotelKey features

API
Activity Dashboard
Booking Management
Built-in Accounting
CRM
Calendar Management
Catering Management
Customizable Reports

Common features of Hospitality Property Management software

API
Activity Dashboard
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Built-in Accounting
CRM

Price starts from

4

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

72

Price starts from

4

Total Features

34

Unique features

  • No unique features

Functionality

4.7

/5

1K

Price starts from

ic-pricetag

No pricing info

Total Features

136

Features in Common

34

Unique features

  • Performance Metrics

  • Contact Management

  • Electronic Signature

  • Room Booking

Functionality

4.6

/5

390

Price starts from

ic-pricetag

No pricing info

Total Features

144

Features in Common

33

Unique features

  • Price Optimization

  • Visual Analytics

  • Content Library

  • Website Analytics

Common HotelKey comparisons

Reviewers who mentioned features said:

VP
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Veeral P.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Makes life easier

Reviewed 4 years ago

The number one business problem I’m solving with Hotelkey is consistency in the department of avoiding invalid credit cards. Hotelkey has a method where they will check the card IN ADVANCE for you and then mark the card invalid accordingly. You won’t even have to check back on the extranet to see if the card was updated or needs to be canceled, Hotelkey will do that for you.

Pros

I like the ease of using the product. It is smooth and efficient. I also enjoy how the product is cloud based so there is no concern about hardware crash and losing data. I also like the manager’s app on my smartphone because I am able to see all the information I need in the palm of my hand. Closing rooms and updating the rates are all but a few taps away on the mobile phone. My FAVORITE part is the front desk is always able to (24/7) contact the support hotline and get help.

Cons

I’ll have to admit, in the beginning I was a bit skeptical because we could not get the basics started for the app. Let me clarify, we had a certain way of processing our check-ins and check-outs from our older PMS that we preferred to continue using our new one. Never the less, they were able to make some changes and improvements the way I wanted them and now its smooth sailing. Allow them to hear your opinions and suggestions and they will always do their best to make the changes needed.

sH
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shelly H.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Hotelkey

Reviewed 2 years ago

There is support but they are not always able to help such as the tax exempts. They have to escalate isssues if they can't help which sometimes takes a couple of days for them to get back to you.

Pros

The product is fairly easy to use if you have the knowledge, such as making reservations, finding past reservations or future reservations.

Cons

It saves everything instantly so if you make a mistake it shows. When there is updates, nothing is sent to us to explain the updates. There is a lot of functions that it doesn't let you do. ex: it won't let you make any changes for groups such as date change, rate change. Unable to remove or add taxes back on if guest has already checked out. Can not add any additional information to a reservation once checked out such as email address.

BG
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Baris G.

Hospitality, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Can manage all bookings from one place thanks to HotelKey is directly connected to OTAs

Reviewed 4 years ago

HotelKey PMS is great for multiple booking channel management at one place and it has been so easy to train our staff about its usage.

Pros

HotelKey PMS is by far with the best user interface among the PMS alternatives I have used so far. Its user friendly and full of explanations interface enabled us to spend less time to train our related staff to use the program and our staff uses the program without any mistake now.

Cons

Hotelkey is overall great platform, I have no objections to claim about Hotelkey.

NB
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Nigam B.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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1 stop shop for all hotel pms needs

Reviewed 4 years ago

The back end team of hotelkey is really awesome they will go above and beyond to satisfy your need and resolve any issue you are facing at property level.

Pros

:Hotel Key app is one stop shop for all hotel pms and other operations requirements whether it is booking engine, website hosting, revenue magmement. :If you want to make check in process quick and easy for your guest Hotel key is way to go. The back end team of hotelkey is really awesome they will go above and beyond to satisfy your need and resolve any issue you are facing at property level.

Cons

There is always room for improvement . Like on payment processing, dynamic price, and communication with guest .

RM
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Rocky M.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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king of software, Next generation

Reviewed 4 years ago

HotelKey is the best known software from all others PMS systems used. It’s secured safe fast and easy. Staff loves it, management loves it, guest loves it .. easy and fast check in. 24/7 support offers immediate response & 1on1 chat and conversation with remote login is best & next generation.

Pros

Robust, user friendly everything on your finger tip software is so simple. Touchscreen app working on Apple devices is simply amazing and fast. Regular updates to keep the software on the top. Our staff and other department loves it.

Cons

Being a Multy property owners I simply wish to give more excess like Indipendent property owners get HKapp full services. Under motel6 banner we are little bound to get full excess but give owner full excess. Remove Android sign pads & simply use iOS sign pads. Possible get Spanish language printout for housekeeping Dept.

JB
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Jared B.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Leagues above the rest

Reviewed 4 years ago

The biggest benefit is that it is easy to use and understand and that I can train my staff how to use it in a very short amount of time, it's just plain efficient and that saves me money. I also love the mobile apps and the mobility if the iPads as well. Seriously the best system.

Pros

Simplicity is key, Hotelkey has designed the most user friendly PMS that I have ever used, and I have used many. Reports are easy to find and understand, making reservations is a breeze and teaching others how to use the system is a joy!

Cons

Overall I am very satisfied with the product, some times big group reservations can be a bit tedious, but that is the nature of the beast. Pricing online is also a bit of a task with setting price for each room type.

NP
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Navin P.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software

Reviewed 3 years ago

Great

Pros

Very user friendly and helpful for daily use. Able to manage from away also

Cons

I don’t see any problem, third party reservation and review management can be improve

MD
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Michelle D.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hotel key

Reviewed 2 years ago

Hotelkey is a very good hotel management system. We complain of issues within weeks they have reprogramed that part and it is doing what we need it to do.

Pros

Very easy to use. Easy to learn. Customer support very knowledgeable

Cons

There is really nothing I don't like. This product was brought in by Motel 6 learned it by myself and trained others.

DP
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Daisy P.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good App

Reviewed 2 years ago
Pros

Id Passport Scanner , user friendly , reports

Cons

Doesn't update Data properly if occupancy is above 90% , need option to add existing reservations to the group or option to transfer folios to one room for multi room reservation , if possible auto update signpad app .

MP
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Mayur P.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hotelkey review

Reviewed 2 years ago

the software is good & fairly easy to use. sometimes it takes a lot of time to load if that can fixed it will be even better

Pros

There are several tabs that are easy to locate and we have search option in many sections to make things easy

Cons

looking for previous reservations is bit tricky.

JJ
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Jay J.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Easy, Good software, some scopes of improvement

Reviewed 2 years ago

Overall OK

Pros

Simple easy to understand software. Most part customer friendly.

Cons

Too many clicks for every tasks. I feel we need a third number of clicks if we really decide to improve on this. Group bookings are complicated.

AP
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Anish P.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing system - Definitely Modern!

Reviewed 4 years ago

10/10. Helped manage inventory and reservations via channel manager connection.

Pros

MODERN. App based system that has revolutionized the industry. This is simple and absolutely easy to use. It just LOOKS and FEELS like 1000 x better than all the old out-dated systems!

Cons

For small mom and pop motels that do things very uniquely, there are certain use-cases that fall outside of the system. It's understandable because they system has to be built to work for the masses and not tailored to each hotels policies specifically.

JA
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Jo Ann V.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Hotel key

Reviewed 2 years ago
Pros

It is fairly simple to use, new employees pick up on it fairly quickly.

Cons

The group functions do not work properly. I have never been able to book a group and not have problems with entering rooming lists, setting up payment options, pulling reports, etc. Even with hotelkey support of group sales assistance, the groups don't function properly.

DB
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Dennis B.

Hospitality, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HotelKey PMS is the future of Property Management Systems

Reviewed 4 years ago

As a manager, Hotelkey PMS makes management easy. Pick up your phone, tablet, or access your computer to make quick an easy managerial changes.

Pros

The user interface is very easy to use and learn. This makes training easy, and allows businesses to hire new employees and train them quickly

Cons

The software has frequent updates where employees must retrain specific tasks. They are simple and the new training is short which makes it nice.

SP
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Sai P.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Houston Hotelier Review

Reviewed 4 years ago
Pros

It is Extremely simple and user friendly.

Cons

It could use some more tools and features - other management systems have more powerful capabilities.