Hotello PMS vs Innkeeper's Advantage Comparison

Overview

Hotello centralizes, simplifies and optimizes hotel management including PMS, POS, bookings, revenue and task managers, and much more.

Innkeeper’s Advantage offers a complete software suite for independent lodging properties. Easily update images, content,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$125.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$54.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(62)

5

4

3

2

1

35

22

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.9

(15)

5

4

3

2

1

14

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Since 2 years I am working with Hotello and I love it it is my first time in Hotel and it is great. Any time I need help somebody is there to help me.
It's a great program and it's ease of use is a great benefit. It's organized and easy to train new staff.
Hotello is user friendly and you have a great support service. The formation each month is really appreciated.

Pros

They return calls quickly and work hard to resolve any issues. We feel like they are really interested in helping us to be successful.
Our overall experience has been very positive. Their customer service is very responsive and helpful.
The website looks fantastic and inviting. The customer service we receive is excellent.

Cons

Always someone to follow up on bugs, no bullshit added.
Routing process, every thing must be done manually which causes more errors. Some far, here is what I notice.
Not enough integrations, especially to modern products. Reports were customize-able, but very difficult to do so.

Cons

Every once in a while a guest will lose the last step in the reservation process - hard to tell if this is operator error or a loss of connection over a mobile phone or what.
Some guests struggle with the reservation system - it's maybe not so obvious that they have to start by entering the dates of stay to have the system work fluidly.
I really no not have any cons as of yet. I just started using this software about 4 months ago.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features22
  • API
  • Activity Management
  • Application Integration
  • Auditing
  • Auto-Responders
  • Availability Indicator
  • Billing & Invoicing
  • Billing Rate Management
  • Built-In Database
  • CRM Integration
  • Channel Management
  • Charting
  • Client Management
  • Communication Management
  • Contact Database
  • Content Management
  • Credit Card Processing
  • Custom Charts
  • Custom Landing Pages
  • Customer Database
  • Customizable Branding
  • Data Import/Export
  • Drag & Drop Interface
  • Electronic Payments
  • Email Invitations & Reminders
  • Employee Management
  • Forecasting
  • Gift Card System
  • History Tracking
  • Inventory Management
  • Loyalty Program
  • Maintenance Scheduling
  • Multi-Channel Marketing
  • Multi-Currency
  • Online Booking Integration
  • POS
  • Ratings & Reviews
  • Real Time Updates
  • Referral Source Tracking
  • Reservations Management
  • SEO Management
  • Social Media Integration
  • Synchronous Editing
  • Third Party Integration
  • Visual Analytics
  • Website Management
  • Widgets
  • Total features28
  • API
  • Activity Management
  • Application Integration
  • Auditing
  • Auto-Responders
  • Availability Indicator
  • Billing & Invoicing
  • Billing Rate Management
  • Built-In Database
  • CRM Integration
  • Channel Management
  • Charting
  • Client Management
  • Communication Management
  • Contact Database
  • Content Management
  • Credit Card Processing
  • Custom Charts
  • Custom Landing Pages
  • Customer Database
  • Customizable Branding
  • Data Import/Export
  • Drag & Drop Interface
  • Electronic Payments
  • Email Invitations & Reminders
  • Employee Management
  • Forecasting
  • Gift Card System
  • History Tracking
  • Inventory Management
  • Loyalty Program
  • Maintenance Scheduling
  • Multi-Channel Marketing
  • Multi-Currency
  • Online Booking Integration
  • POS
  • Ratings & Reviews
  • Real Time Updates
  • Referral Source Tracking
  • Reservations Management
  • SEO Management
  • Social Media Integration
  • Synchronous Editing
  • Third Party Integration
  • Visual Analytics
  • Website Management
  • Widgets

Integrations

  • Total integrationsN/A
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrations1
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hotello PMS vs. Innkeeper's Advantage

See how Hotello PMS and Innkeeper's Advantage stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.