Hotello PMS vs Innkey PMS Comparison

Overview

Hotello centralizes, simplifies and optimizes hotel management including PMS, POS, bookings, revenue and task managers, and much more.

InnkeyPMS is cloud-based integrated hotel management software that provides features like reservation management, front desk,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$125.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$3.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(62)

5

4

3

2

1

35

22

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.8

(44)

5

4

3

2

1

40

3

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Since 2 years I am working with Hotello and I love it it is my first time in Hotel and it is great. Any time I need help somebody is there to help me.
It's a great program and it's ease of use is a great benefit. It's organized and easy to train new staff.
Hotello is user friendly and you have a great support service. The formation each month is really appreciated.

Pros

As the system does not know what the best is, this part of the set up system is up to you to take care of. But its all there, and their customer service team will advise the best paths to take.
From important statistics to complex master setups all are just a few clicks away. This combined with extensive training and on-boarding process helps you get the best out of the software.
Uptime is great ... meets all of our needs ... customer support is excellent ... time saver, especially with repeat customers ... love the ability to quickly send a confirmation to our guests.

Cons

Always someone to follow up on bugs, no bullshit added.
Routing process, every thing must be done manually which causes more errors. Some far, here is what I notice.
Not enough integrations, especially to modern products. Reports were customize-able, but very difficult to do so.

Cons

Since they know and have lots of experience in this industry, often what seemed to us unnecessary or inconvenient turn out to be necessary and as convenient as we use further.
They continue to upgrade the software and listen to their clients so any questions regarding what you might think is missing, ask them, and you may see it added to the next upgrade.
Sometimes it becomes slow especially in raining season, I think it is internet problem.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features22
  • 360 Degree Feedback
  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Applications Management
  • Attendance Management
  • Auditing
  • Automated Billing
  • Automatic Notifications
  • Availability Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Calendar Management
  • Channel Management
  • Charting
  • Chat
  • Commission Management
  • Communication Management
  • Contact Database
  • Contract Management
  • Cost Analysis
  • Credit Card Integration
  • Credit Card Processing
  • Custom Charts
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Discount Management
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Employee Management
  • Forecasting
  • History Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Knowledge Base Management
  • Loyalty Program
  • Maintenance Scheduling
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Online Booking Integration
  • POS
  • POS Integration
  • Partial Payments
  • Permission Management
  • Price Management
  • Profit / Loss Statement
  • Promotions Management
  • Purchase Order Management
  • QuickBooks Integration
  • RFID Scanning
  • Ratings & Reviews
  • Real Time Comparisons
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Revenue Recognition
  • Role-Based Permissions
  • Room Booking
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Status Reporting
  • Status Tracking
  • Team Calendars
  • Third Party Integration
  • Transaction History
  • User Management
  • Vendor Management
  • Total features79
  • 360 Degree Feedback
  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Applications Management
  • Attendance Management
  • Auditing
  • Automated Billing
  • Automatic Notifications
  • Availability Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Calendar Management
  • Channel Management
  • Charting
  • Chat
  • Commission Management
  • Communication Management
  • Contact Database
  • Contract Management
  • Cost Analysis
  • Credit Card Integration
  • Credit Card Processing
  • Custom Charts
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Discount Management
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Employee Management
  • Forecasting
  • History Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Knowledge Base Management
  • Loyalty Program
  • Maintenance Scheduling
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Online Booking Integration
  • POS
  • POS Integration
  • Partial Payments
  • Permission Management
  • Price Management
  • Profit / Loss Statement
  • Promotions Management
  • Purchase Order Management
  • QuickBooks Integration
  • RFID Scanning
  • Ratings & Reviews
  • Real Time Comparisons
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Revenue Recognition
  • Role-Based Permissions
  • Room Booking
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Status Reporting
  • Status Tracking
  • Team Calendars
  • Third Party Integration
  • Transaction History
  • User Management
  • Vendor Management

Integrations

  • Total integrationsN/A
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrations6
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hotello PMS vs. Innkey PMS

See how Hotello PMS and Innkey PMS stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.