Hotello PMS vs protel Air Comparison

Overview

Hotello centralizes, simplifies and optimizes hotel management including PMS, POS, bookings, revenue and task managers, and much more.

protel Air is a hotel property management system (PMS) designed to help businesses in the hospitality industry handle administrative...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$125.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(62)

5

4

3

2

1

35

22

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

3.1

(15)

5

4

3

2

1

4

3

2

2

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
64%
would recommend this app

Pros

Since 2 years I am working with Hotello and I love it it is my first time in Hotel and it is great. Any time I need help somebody is there to help me.
It's a great program and it's ease of use is a great benefit. It's organized and easy to train new staff.
Hotello is user friendly and you have a great support service. The formation each month is really appreciated.

Pros

What is really good about protel is that it gives you reports on almost everything. So for revenue and any kind of analysis it’s pretty amazing.
The possibilities are amazing. We had great support from their partner "Flow.
Only good thing is that it's a cloud based system. Support from HTS is good but they are depending on protel Germany.

Cons

Always someone to follow up on bugs, no bullshit added.
Routing process, every thing must be done manually which causes more errors. Some far, here is what I notice.
Not enough integrations, especially to modern products. Reports were customize-able, but very difficult to do so.

Cons

Account Manager : absolutely useless and complained numerous times about no call backs. Their answer "no record of this.
Everything that you can report is in GROSS - not NET. Useless guest confirmation letters and invoices - we cannot pull any guest facing material out of the system and we have to manually build it.
Also the reservation module needs to show more information. In some new PC's sometimes the software crashes ( weird but unacceptable issue,).
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features22
  • API
  • Activity Dashboard
  • Activity Management
  • Analytics
  • Application Integration
  • Assignment Management
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Booking Management
  • Charting
  • Communication Management
  • Contact Database
  • Custom Charts
  • Customizable Templates
  • Data Filtering
  • Drag & Drop Interface
  • Electronic Payments
  • Email Invitations & Reminders
  • Employee Management
  • Filtered Views
  • Forecasting
  • History Tracking
  • ID Scan
  • Incident Management
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Loyalty Program
  • Maintenance Scheduling
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Online Booking Integration
  • POS
  • Payroll Management
  • Planning Tools
  • Prioritizing
  • Promotions Management
  • Ratings & Reviews
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Room Booking
  • Scheduling
  • Task Management
  • Task Planning
  • Total features34
  • API
  • Activity Dashboard
  • Activity Management
  • Analytics
  • Application Integration
  • Assignment Management
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Booking Management
  • Charting
  • Communication Management
  • Contact Database
  • Custom Charts
  • Customizable Templates
  • Data Filtering
  • Drag & Drop Interface
  • Electronic Payments
  • Email Invitations & Reminders
  • Employee Management
  • Filtered Views
  • Forecasting
  • History Tracking
  • ID Scan
  • Incident Management
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Loyalty Program
  • Maintenance Scheduling
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Online Booking Integration
  • POS
  • Payroll Management
  • Planning Tools
  • Prioritizing
  • Promotions Management
  • Ratings & Reviews
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Room Booking
  • Scheduling
  • Task Management
  • Task Planning

Integrations

  • Total integrationsN/A
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrationsN/A
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hotello PMS vs. protel Air

See how Hotello PMS and protel Air stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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