Hotello PMS vs roomMaster Comparison

Overview

Hotello centralizes, simplifies and optimizes hotel management including PMS, POS, bookings, revenue and task managers, and much more.

roomMaster is an all-in-one hotel property management software for hotels of all sizes, with front desk management, reservations...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$125.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$195.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(62)

5

4

3

2

1

35

22

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.3

(51)

5

4

3

2

1

31

11

5

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

Pros

Since 2 years I am working with Hotello and I love it it is my first time in Hotel and it is great. Any time I need help somebody is there to help me.
It's a great program and it's ease of use is a great benefit. It's organized and easy to train new staff.
Hotello is user friendly and you have a great support service. The formation each month is really appreciated.

Pros

PThe premier edition I think is the edition to be chosen for its great features, including the ability to query RM dbase the way you want. It's simply great software.
Its the Best and would recommend to those that is less than 100 inventory. Most boutique and from backpacker to Luxury Hotels in Fiji uses Room Master.
Customer support is friendly, responsive and knowledgeable. Reporting is great - if the report you want does not exist you can pay to have it created.

Cons

Always someone to follow up on bugs, no bullshit added.
Routing process, every thing must be done manually which causes more errors. Some far, here is what I notice.
Not enough integrations, especially to modern products. Reports were customize-able, but very difficult to do so.

Cons

The support is awful and only try to make you pay as much as possible - Never any help with anything before they see the amount in account.
We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued.
They had a yearly contract for the customer service with a specific amount of calls for a set price. If you needed them more then you had to pay per instance called.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features22
  • ACH Payment Processing
  • API
  • Activity Management
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Availability Indicator
  • Billing & Invoicing
  • Booking Management
  • Budgeting
  • Built-In Database
  • CRM Integration
  • Charting
  • Communication Management
  • Contact Database
  • Custom Charts
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Reporting
  • Drag & Drop Interface
  • Email Invitations & Reminders
  • Employee Management
  • Forecasting
  • History Tracking
  • Inventory Management
  • Loyalty Program
  • Maintenance Scheduling
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Online Booking Integration
  • PCI DSS Compliance
  • POS
  • Price Management
  • Ratings & Reviews
  • Reservations Management
  • Task Scheduling
  • Third Party Integration
  • Total features23
  • ACH Payment Processing
  • API
  • Activity Management
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Availability Indicator
  • Billing & Invoicing
  • Booking Management
  • Budgeting
  • Built-In Database
  • CRM Integration
  • Charting
  • Communication Management
  • Contact Database
  • Custom Charts
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Reporting
  • Drag & Drop Interface
  • Email Invitations & Reminders
  • Employee Management
  • Forecasting
  • History Tracking
  • Inventory Management
  • Loyalty Program
  • Maintenance Scheduling
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Online Booking Integration
  • PCI DSS Compliance
  • POS
  • Price Management
  • Ratings & Reviews
  • Reservations Management
  • Task Scheduling
  • Third Party Integration

Integrations

  • Total integrationsN/A
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrations3
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hotello PMS vs. roomMaster

See how Hotello PMS and roomMaster stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.