Hotello PMS vs Smart Hotel Software Comparison

Overview

Hotello centralizes, simplifies and optimizes hotel management including PMS, POS, bookings, revenue and task managers, and much more.

Smart Hotel Software is a cloud-based and on-premise hospitality property management solution that helps businesses of all...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$125.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$500.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(62)

5

4

3

2

1

35

22

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.1

(20)

5

4

3

2

1

6

10

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Since 2 years I am working with Hotello and I love it it is my first time in Hotel and it is great. Any time I need help somebody is there to help me.
It's a great program and it's ease of use is a great benefit. It's organized and easy to train new staff.
Hotello is user friendly and you have a great support service. The formation each month is really appreciated.

Pros

Good value for money, great technical support and customer service, stable and reliable, few technical problems. Adequate online reservations system that integrates with back-end.
Good prompting when taking reservations. Good interface with other our restaurant software and simply accounting.
Our online bookings have increased. Our customers enjoy the ease of the booking and the check in process.

Cons

Always someone to follow up on bugs, no bullshit added.
Routing process, every thing must be done manually which causes more errors. Some far, here is what I notice.
Not enough integrations, especially to modern products. Reports were customize-able, but very difficult to do so.

Cons

Not URMs fault, but disappointing that the interface to allow our H&L POS to charge to rooms, still does not work correctly.
Managers didn't realize how much money was being lost buy using another software that had no connection with out finance software.
Cancelled reservations print when you print daily registration cards. Waste of paper, time, and very confusing.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features22
  • API
  • Accounting Integration
  • Accounting Management
  • Activity Management
  • Application Integration
  • Asset Management
  • Auditing
  • Billing & Invoicing
  • Booking Management
  • Business Intelligence
  • CRM Integration
  • Campaign Management
  • Charting
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Custom Charts
  • Customer History
  • Customizable Reporting
  • Electronic Data Interchange
  • Electronic Payments
  • Email Invitations & Reminders
  • Employee Management
  • Event Management
  • Forecasting
  • General Ledger
  • History Tracking
  • Inventory Management
  • Loyalty Program
  • Maintenance Scheduling
  • Multi-Channel Marketing
  • Multi-Currency
  • Online Booking Integration
  • Opportunity Management
  • Order Management
  • POS
  • POS Integration
  • Payroll Management
  • Procurement Management
  • Promotions Management
  • Purchasing Management
  • QuickBooks Integration
  • Ratings & Reviews
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Room Booking
  • Shipping Management
  • Strategic Planning
  • Third Party Integration
  • Total features34
  • API
  • Accounting Integration
  • Accounting Management
  • Activity Management
  • Application Integration
  • Asset Management
  • Auditing
  • Billing & Invoicing
  • Booking Management
  • Business Intelligence
  • CRM Integration
  • Campaign Management
  • Charting
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Custom Charts
  • Customer History
  • Customizable Reporting
  • Electronic Data Interchange
  • Electronic Payments
  • Email Invitations & Reminders
  • Employee Management
  • Event Management
  • Forecasting
  • General Ledger
  • History Tracking
  • Inventory Management
  • Loyalty Program
  • Maintenance Scheduling
  • Multi-Channel Marketing
  • Multi-Currency
  • Online Booking Integration
  • Opportunity Management
  • Order Management
  • POS
  • POS Integration
  • Payroll Management
  • Procurement Management
  • Promotions Management
  • Purchasing Management
  • QuickBooks Integration
  • Ratings & Reviews
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Room Booking
  • Shipping Management
  • Strategic Planning
  • Third Party Integration

Integrations

  • Total integrationsN/A
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrations5
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hotello PMS vs. Smart Hotel Software

See how Hotello PMS and Smart Hotel Software stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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