Hotello PMS Features

Hotello PMS

Cloud-based hotel management solution

4.47/5 (62 reviews)

Hotello PMS Feature Summary

  • Housekeeping management
  • GDS and OTA integration
  • Internal communication system
  • Contact and owner management
  • Employee management
  • Retrieve user transaction history
  • Supports foreign currencies
  • Group management
  • Real time status chart
  • Automated transmission of invoices
  • Reviews management
  • Offers member and loyalty programs
  • Open API
  • Marketing management
  • Maintenance management
  • Reservations management
  • Reminders and thank you letters
  • Online booking
  • Daily inventory management

Competitor Feature Comparison

API
Activity Management
Application Integration
Auditing
Billing & Invoicing
Booking Management
Charting
Communication Management
Contact Database
Custom Charts
Email Invitations & Reminders
Employee Management
Forecasting
History Tracking
Inventory Management
Loyalty Program
Maintenance Scheduling
Mobile Integration
Multi-Channel Marketing
Multi-Currency
Multi-Location
Online Booking Integration
PCI DSS Compliance
POS
Ratings & Reviews
Reporting & Statistics
Reservations Management
Room Booking
Self Service Portal
Learn moreCompare App
API
Activity Management
Application Integration
Auditing
Billing & Invoicing
Booking Management
Charting
Communication Management
Contact Database
Custom Charts
Email Invitations & Reminders
Employee Management
Forecasting
History Tracking
Inventory Management
Loyalty Program
Maintenance Scheduling
Mobile Integration
Multi-Channel Marketing
Multi-Currency
Multi-Location
Online Booking Integration
PCI DSS Compliance
POS
Ratings & Reviews
Reporting & Statistics
Reservations Management
Room Booking
Self Service Portal
Visit WebsiteCompare App
API
Activity Management
Application Integration
Auditing
Billing & Invoicing
Booking Management
Charting
Communication Management
Contact Database
Custom Charts
Email Invitations & Reminders
Employee Management
Forecasting
History Tracking
Inventory Management
Loyalty Program
Maintenance Scheduling
Mobile Integration
Multi-Channel Marketing
Multi-Currency
Multi-Location
Online Booking Integration
PCI DSS Compliance
POS
Ratings & Reviews
Reporting & Statistics
Reservations Management
Room Booking
Self Service Portal
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

Hotello PMS Feature Reviews

25 reviewers had the following to say about Hotello PMS's features:

Frédérick Meilleur

Good for Hôtels with not a lot of meeting space

2017-02-15

It is a well presented, easy to use and fun to work with Software for the room management.

Pros

The overall room management platform

Cons

The banquet Platform prevents me from effectively managing all my congress floor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Hotello PMS

Again, if you have a small meeting space this is good for you.

Source: Capterra
Helpful?   Yes   No

Response from Mingus Software


Thank you for taking the time to give us your feedback!

We are trying to consistently improve our plateform. You are more then welcome to send us (support@mingus-software.com) your different need that you have so that we can send it to the developers.

Thank you again for your review!

Read more
Kassandra Nadeau

Good service

2016-08-09

Always have a great service with the support team. Overall we enjoy working with Hotello, but some of the features are not quite on point.

Pros

Yield management and stats very visual

Cons

I cannot open twice the same window, I cannot put in a reservation more than one rate plan, I cannot do anything else is the PMS while I have a report running and a "last reservation updated" bouton would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Guillaume Dupuis

Easy to use and evolutive software for Hotelier

2016-08-22

As my position of ecommerce, revenues and distribution manager, I am asked on a daily basis to manage the rates, the inventory and the numerous 3rd parties the Hotel works with.

Pros

Yield Management module is perfect to manage all rates, availabilities and restrictions for all rate plans, and for all channel managed rates.

Cons

The software would definitively gain in value if the Software would have a Rate Optimization System that would be able to recommand rates and inventory mangement based on : previous year performances, on the book forecasts, outliers, city compression demands, remaning demand, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Hotello PMS

Amazing customer service whenever you have a question. Numerous reports in the database that help for taking/making a decision.

Source: Capterra
Helpful?   Yes   No
Read more
Cristina Marcano Lárez  (CrismarlaCoach)

Fully compatible with your system installed in your hotel and is in the cloud.

2018-05-29

It is an advanced property management software that helps you run all your operations smoothly and accurately, and helps keep your guests happy.

Pros

If main feature is that it works as: booking engine, GDS, CRS, revenue manager, task manager, marketing email and many others.

Cons

Finding a flaw in a system so friendly and versatile for the management of a hotel is difficult, because any aspect of failure is forgotten when we see the great benefits of this system and even better when it collaborates to keep the guests satisfied, The joy of a client and thanks for the good service always erase any failure that could have the Hotello PMS system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mathias Kimmling

Smart and powerful Property Management System

2019-04-01

Pros

Cloud-bases property management system that brings smart tools for data acquisition and analysis.

Cons

Not much negative to say about this software, maybe the graphics of the user interface deserve an update, but that's really a minor point.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Etienne Aubin

Great product and services !

2014-11-10

The software provides many important features such as : yield management, hMarket view, banquet management and much more.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Mingus Software


Thanks Etienne, we always appreciate working with positive hoteliers that are looking to be more profitable.

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Jamil Ustwani

Exceptionally user friendly, but could be better in allowing much more folio edits.

2015-07-11

Night Audit is very efficient and precise Report system is easy access Cons:System can be much faster There are some on going technical glitches with the system Does not allow user to edit or add notes to automatically booked reservations System should include different ways to get to access points Interfact is effiecent yet could look much sharper to the eye

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Maribel Lárez

The whole hotel operation in your hands

2019-02-26

This software is a strategic tool as well as an operational one that functions as booking engine, revenue manager, task manager, email, marketing management and many other applications, adapting to the needs of the company.

Pros

The information regarding the management of the establishment is stored in the cloud and that makes it accessible quickly and from anywhere, at any time and through any platform or device, avoiding large investments in equipment that serve for the collection of data and making it easier to handle.

Cons

The company's data is hosted on the provider's servers (cloud) and accessed through a web browser through the Internet, which creates a total dependence on the provider and of course that the internet connection does not present faults.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sylvie Giguere

So much easier

2017-02-16

Booking, confirmation, billing and invoice ... in a couple of clic !

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
diane mceachern

it was hard the first time alone,, then with the webinaire reception 2 all cleared up by the minute

2015-07-08

pros, easy to use, more detailed information for the management and marketing, all in one use for the reception users and many ways to access the details cons go directly to my last reservation split a bill when the other person has given a deposit enter a payment in a bill that was an account receivable when we merged and this bill is total therefore the taxes are included.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Mingus Software


Thank you for your suggestions. We will bring them up to our programming team.

Read more
Caroline Viens

Best Hospitality Management Software

2015-11-24

We work with Hotello for more than 5 years and as we tried other Hospitality Management Software before we can say that we really enjoy to work with Hotello.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Mingus Software


Thank you for your great review. Our support team strives to offer an efficient and personalised service. We always take into account the type of establishment you are to provide you with the best solution.

Read more
stephanie chesneaux

Adjointe à la direction

2016-08-11

I take care to book the groups, do the corporate agrement and billing . For 2 years , I always learn a little more.

Pros

billing

Cons

email address are not recorded in reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vincent Bureau

Easy to learn, missing somes features

2015-07-08

Quickly, here is what I think is missing: -Check-in/check-out reservation process -Using a credit card authorization already in the system for another reservation, instead of going back to the previous reservation and move the charges.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Mingus Software


Thank you for your comments. We have taken notes of your suggestions and have submitted them to the programming team.

Read more
Lucille Dazé

New participant

2017-02-15

I now find Hotello very useful to accompany reservation on line.

Pros

The use of Reservit to reduce the number of rooms available as they are selected.

Cons

lots of clicks and very small printing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Mingus Software


Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello. We understand that it can be hard to learn at the begining. Our advise is to follow as much as you can the online training. Also on our web page you will find the customer center that provides you with a few videos that will help you understand some manipulation.

Read more
Samuel G Belley

I like for daily use

2016-09-01

First time of my life with this systme, was working with IQware before and not so much changed, so pretty satisfied for the price.

Pros

2 ways

Cons

Lack of important reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Hotello PMS

Non

Source: Capterra
Helpful?   Yes   No
Read more
Hans Ning

A great option for a more traditional PMS

2018-07-18

Pros

It functioned as expected. A very mature product, so it's very stable, and has all the features to compete with Opera et al. Definitely a whole lot cheaper. If you're planning to use a server or workstation based PMS, there's really no reason not to consider Hotello.

Cons

No drag and drop calendar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Emilie Gilbert

The customer service alone makes this a wonderful product!

2017-02-21

It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.

Pros

The customer service! Prompt, efficient, and friendly, it is by far one of the best!

Cons

It's different reports can be customized but there is no easy way to do so by ourselves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Hotello PMS

It would be great to have resources to help us customize the reports.

Source: Capterra
Helpful?   Yes   No

Response from Mingus Software


Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello and that the support team is up to your expectation.

The support team is happy to customize the different reports for you. As the reports gather a lot of information as you say, there are no easy way to do it.

Thank you again!

Read more
Shah Sakirul Islam

Overall performance is good.

2017-02-19

It is strange that after charging the client's credit card it tells that the server is not good and money was not taken from the credit card.But later it shows that the amount is taken.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Mingus Software


Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello. When you do have issues with credit cards or anything else, please do not hesitate to contact the support.

Thank you again

Read more
Mario Gauthier

Les Chalets du Parc

2017-02-16

All data are preserved and many reports can be produced.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sandra Prévost

Efficiency Plus

2016-08-17

It covers all required and necessary aspects of a hotel reservation and is very easy to adjust if need be.

Pros

Versatility

Cons

It crashes too often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Hotello PMS

Update the postal codes.

Source: Capterra
Helpful?   Yes   No
Read more
Francis Guillemette

Good but can they do more?

2016-08-09

Search button, more repport available.

Pros

They have to add a search button. Online support live.

Cons

Lots of repports, lots of options dans user friendly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Hotello PMS

Can we add an auto export repport for each day? I have a total of 7 reports that I have to download each day and I would like Hotello make it automaticly.

Source: Capterra
Helpful?   Yes   No
Read more
Sarah Maisonneuve

Great experience

2017-03-20

The statistic report is so useful for our sales and marketing operation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel G Bergeron

Love to work with the most information in one page

2015-07-07

Love to work with the most information in one page Also the system remember clients infos for garantee or vip action OVERVIEW of all room category + avaiability+out of other room+Groups etc...

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Robert Yale

Good working software

2015-07-07

Never had problems with it, working pretty well, easy interface but could look a bit nicer.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Laila Nabizada

Perfect solution for busy people

2016-08-09

Friendly use of Hotello makes life easy to train fast and efficiently new employees even if they don't have much computer knowledge.

Pros

Any action you have in mind, just look for the icon and click on it: it is done!

Cons

one thing is a little tricky is if you have someone staying for 2 weeks and on day 03rd you have to change room: the rate changes a little tricky but nothing major

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more