Hotelogix vs TRACK Comparison

Overview

Hotelogix is a cloud based hotel management system that helps small and mid-sized hotels manage their operations and room...

TRACK is a cloud-based hospitality & vacation rental solution that offers integrated property management features, along...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$3.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

99

34

10

1

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.4

(16)

5

4

3

2

1

10

4

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Any time we needed help, the online chat was right there to help us. I am grateful for the customer service we have from Hoteligix.
So with help of API, these became possible. As per our requirement HX had supported us with best hospitality support.
Support is provided by a 24hr help desk. We are finding the product robust and simple to implement with responsive support staff and rapid problem resolution.

Pros

Cons

I recently missed a payment while i was away from the office, without any warnings they blocked my account.
The inability to change the status of a booking as arrived, departed, etc. Without doing the night audit is extremely frustrating and inconvient.
Bad conductivity with some ota’s, we have to contact directly with them.

Cons

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features6
  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Audit Trail
  • Auditing
  • Automatic Call Distribution
  • Automatic Notifications
  • Billing Rate Management
  • Booking Management
  • CRM Integration
  • Calendar Management
  • Call Recording
  • Call Routing
  • Campaign Analysis
  • Channel Management
  • Chat
  • Client Portal
  • Communication Management
  • Contact History
  • Content Management
  • Conversion Rate Optimization
  • Credit Card Integration
  • Customer Database
  • Customer Experience Management
  • Customer Profiling
  • Data Storage Management
  • Design Management
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Follow-up Scheduling
  • General Ledger
  • History Tracking
  • Inventory Tracking
  • Invoice Processing
  • Lead Capture
  • Lead Management
  • Monitoring
  • Multi-Channel Management
  • Online Booking Integration
  • Price Management
  • Real Time Data
  • Real Time Monitoring
  • Reservations Management
  • Retention Management
  • Revenue Management
  • Room Booking
  • SMS Integration
  • SMS Marketing Managment
  • Self Service Portal
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Website Integration
  • Total features53
  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Audit Trail
  • Auditing
  • Automatic Call Distribution
  • Automatic Notifications
  • Billing Rate Management
  • Booking Management
  • CRM Integration
  • Calendar Management
  • Call Recording
  • Call Routing
  • Campaign Analysis
  • Channel Management
  • Chat
  • Client Portal
  • Communication Management
  • Contact History
  • Content Management
  • Conversion Rate Optimization
  • Credit Card Integration
  • Customer Database
  • Customer Experience Management
  • Customer Profiling
  • Data Storage Management
  • Design Management
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Follow-up Scheduling
  • General Ledger
  • History Tracking
  • Inventory Tracking
  • Invoice Processing
  • Lead Capture
  • Lead Management
  • Monitoring
  • Multi-Channel Management
  • Online Booking Integration
  • Price Management
  • Real Time Data
  • Real Time Monitoring
  • Reservations Management
  • Retention Management
  • Revenue Management
  • Room Booking
  • SMS Integration
  • SMS Marketing Managment
  • Self Service Portal
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Website Integration

Integrations

  • Total integrations4
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrations22
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Hotelogix

Overall experience very good

Reviewed 3 years ago
Pros

Channel partner; online web booking integration helps boost sales and avoid unnecessary commissions

Cons

Better accounting options needed - like daily balances per room can help keep track of outstanding per room for extended stay.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Hotelogix

Easy to use

Reviewed 3 years ago
Pros

You can access it from anywhere as long as you have internet connection It is secure and friendly to use.

Cons

Absence of store management. You need to add features to track purchases as well as stocks. Then have a complete booking software and back office in one system

Vendor response

Hi Pam, Thanks for sharing your experience. Much appreciated! Your suggestion will be shared with the concerned department.

Overall Rating
  • Ease of use
  • Features
  • Customer support

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Hotelogix

This reviewer only left a rating

Reviewed 7 years ago

Before Hotelogix we depended on a spreadsheet program and that was a nightmare. Rooms were constantly getting double booked or underbooked and we were losing money. Hotelogix has made operating our 23 room hotel such a breeze. No more double bookings! It helps us keep track of the housekeeping and it gives us the ability to make properly formatted customer invoices. I love how we can easily keep track of data for our repeat customers. Taking reservations and sending email confirmations all just a few clicks of the mouse. The user interface is so simple almost anybody that uses a computer could operate it.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Ease of use
  • Customer support

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Hotelogix

One of the best software for your hotels

Reviewed 6 years ago

Pros: 1. The hotelogix team are very frindly and very helpful. 2. The system very easy to use. 3. Live support are 24h/ 7days 4. They are tracking the hotel's problems in very professional way using tickets No. . Cons: 1. Some other features are not included like ( bulk SMS, loyalty program ).

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hotelogix

It's features are comparable to any desktop PMS and better than all the cloud-based PMS I have used!

Reviewed 3 years ago

We are able to better report our daily revenues, better track an accurate average daily rate. We find the night audit function to be very useful to promote security of the data for passed reservations and revenue reporting. The Housekeeping module really helps with cleaning of the room on time and the POS is very helpful for guests incidentals and room charges.

Pros

In terms of functionality, ease of use, reporting, reservations management, Hotelogix's Property Management System cloud-based system is comparable to many non-cloud based (desktop) PMS such as RDPWin, Opera Lite, etc., and I have used most of the big desktop system and many cloud-based systems. I love the following features of Hotelogix's PMS. - Front Desk Check-in and Check-out process is easy...

Cons

No primary cons for me, except that the graphics of the Booking Engine could be improved and larger to fit screen for ease of viewing.

Vendor response

Hi Mario, Thanks for taking the time to share your experience! It¿s great to know how Hotelogix has helped you to have a better control over your property. We appreciate your valuable suggestion, and this will be passed on to the team concerned.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hotelogix

Hotelogix, the team and software to make your business thrive!

Reviewed 4 years ago

When we started our hotel business, we knew that we needed software that had a proven track record and excellent customer support. After careful research, we chose Hotelogix. Since then, we have tripled in size and the Hotelogix team has been there with us all the way. I would recommend Hotelogix for businesses of any size. It is a technology and service partner you need to have.

Pros

The customer support and the reporting.

Cons

It would be nice, if it had an inventory system. it would be nice if it had a calendar for employee shifts. it would be nice if it had a tablet version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hotelogix

Great software! Easy to use, great value with great support team.

Reviewed a year ago
Pros

System is comprehensive. You have a lot of reports such as revenue, occupancy, financial, and many more. Great guest record keeping. Easy for us to keep track of our guests, and categorize where they're coming from. Lays out our check-in/check-out beautifully. We always liked how the support team is 24/7. Not all softwares are comprehensive as this one for the price its charging.

Cons

There are glitches once in a while and the Hotelogix team are great at responding and resolving issues. Quite patient too.

Vendor response

Hi Bonnie! Thanks for the shout out to our support team! We try our best to always be there for our customers. We are grateful for your feedback and for your confidence in our product. Look forward to our continued association!

Overall Rating
  • Ease of use
  • Customer support

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Hotelogix

The smartest decision I've made.

Reviewed 5 years ago

Hotelogix has made it so much easier to operate. It is easy and straight forward. It is one of the best decisions we've made for our company. I am able to track all transaction as well as accurate timing with of our bookings. The software representatives are so helpful, especially my account manager. The time difference does not matter to him. Once I request that I would like to speak with him,a call would come soon after. NO REGRETS

Pros

No pros were added to this review