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iBex PMS Pricing, Features, Reviews and Alternatives
iBex PMS product overview
What is iBex PMS?
iBex PMS (Property Management System) is a cloud-based hotel management solution, designed to be scalable enough to meet the business needs of B&Bs, hotels, motels, motor inns and holiday parks. Operations of varying size with multiple locations can be handled with single and multi property modules, potentially encompassing hundreds of units, rooms or sites. With custom monthly pricing plans available, standard iBex PMS options span Entry, Professional and Enterprise with varied feature sets. These include modules for property planning with intuitive booking, check-in/out, price rate setting, room servicing and workflow automation. A calendar-based approach to placing scheduled reservations and event planning is then joined by virtual rooms, reporting capabilities and a guest management module for capturing customer records to database, sending automated booking confirmations and more.
Key benefits of using iBex PMS
Typical customers
Platforms supported
Support options
Training options
iBex PMS pricing information
iBex PMS features
iBex PMS users reviews
Overall Rating
4.3
/5
19
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7/10
12
3
2
2
0
JA
Julie A.
AT
Anne T.
MB
Michelle B.
GM
Grant M.
GM
Grant M.
mc
murray c.
Paul C.
Hospitality, 11-50 employees
Used daily for 2+ years
Review source
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We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.
Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.
We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented. However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?
Hi Paul, Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.
YUBO Z.
Hospitality, 1-10 employees
Used daily for 2+ years
Review source
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well, more efficient to summary the data/ manage daily booking/even suport the boom gate
the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software
need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters
Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.
Stephen W.
Hospitality, 1-10 employees
Used daily for 2+ years
Review source
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Potentially, it is a great product, but the faults listed need addressing urgently if this is to be the case.
Operating 2 small guest houses (6 bedrooms each), we have used Ibex Seekom as our Channel Manager for several years. During that time they have saved us from having any significant booking issues. The UK support team is ever-helpful and nothing seems to be too much trouble.
To enable PCI compliance, Seekom have forged a link with a payment gateway, Payment Express - entirely understandable. Unfortunately, however, they appear to have entrusted the development process to people who would seem to have little or no idea about how the industry operates. Specifically, they have provided a screen for charging a stored card where it is not possible to store a Merchant Reference...
We are happy to advise that we are planning enhancements that will resolve the problems outlined in your review. The first enhancement is that the merchant reference that is referred to has been different depending on the source of the booking. This has made it difficult to reconcile. Our users will soon be able to read a reference from payment express and easily find it in iBex independent of the booking source. The second enhancement will enable users to store the token against a customer instead of a booking. That will allow the card to be charged for multiple bookings if the customer has agreed to a standing charge. We trust these enhancements will resolve the issues that have been raised.
Adam W.
Sports, 1-10 employees
Used daily for 6-12 months
Review source
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We feel that our booking requirements are out of ordinary and doubted that we could ever find a booking system that would work with our challenging requirements. The team at Seekom have gone above and beyond displaying professionalism and proficiency to meet our needs. From the initial consultation right down to the final release, all layers of the team have displayed excellent service and delivered on their promises (which is very hard to find). We would certainly recommend both their product and support team.
Good platform Excellent customer service Ability to adapt system to our needs
Backend can take some time to get used to but this is made easy by an excellent customer service team who are more than happy to help.
Thanks for such a lovely review Adam. We look forward to continuing to support your operation. Regards, Nicky
Keith D.
1-10 employees
Used daily for 2+ years
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It is logical and always changing with the times. I find it easy to use and I really on it for the running of the business.
The 'help section' needs to be easier to find what you are looking for. I go around in circles and don't seem to find the answer for what I want help with.
Hi Keith, Thank you for your review and we agree that we need to extensively re work our help documentation and have added it into our project list. Regards, Nicky
iBex PMS FAQs and common questions
Q. What type of pricing plans does iBex PMS offer?
iBex PMS has the following pricing plans:
Starting from: $63.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of iBex PMS?
iBex PMS has the following typical customers:
Mid Size Business, Small Business
Q. What languages does iBex PMS support?
iBex PMS supports the following languages:
English
Q. Does iBex PMS offer an API?
No, iBex PMS does not have an API available.
Q. What other apps does iBex PMS integrate with?
iBex PMS integrates with the following applications:
PayPal, Xero
Q. What level of support does iBex PMS offer?
iBex PMS offers the following support options:
Phone Support, Email/Help Desk, Chat
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