iBex PMS Pricing, Features, Reviews & Comparison of Alternatives

iBex PMS

Cloud-based property management system for hotel operators

4.44/5 (18 reviews)

iBex PMS overview

What is iBex PMS?

iBex PMS (Property Management System) is a cloud-based hotel management solution, designed to be scalable enough to meet the business needs of B&Bs, hotels, motels, motor inns and holiday parks. Operations of varying size with multiple locations can be handled with single and multi property modules, potentially encompassing hundreds of units, rooms or sites. With custom monthly pricing plans available, standard iBex PMS options span Entry, Professional and Enterprise with varied feature sets. These include modules for property planning with intuitive booking, check-in/out, price rate setting, room servicing and workflow automation. A calendar-based approach to placing scheduled reservations and event planning is then joined by virtual rooms, reporting capabilities and a guest management module for capturing customer records to database, sending automated booking confirmations and more.

iBex PMS also includes financial admin for taking booking payments, logging balances, invoicing and the managing of currencies, multiple tax rates, reconciliations and vouchers. Interface options then extend this to add PCI compliant credit card processing, along with Point of Sale (POS), self-service kiosk and Xero support. Website booking features allow customizable booking screens to be served and capture online reservations, while a built-in sales channel manager enabling operators to control bookings availability and pricing among distribution channels, resellers and OTA's on an automated basis.
seekom.com

Pricing

Starting from
$63/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia, Japan, Germany

Supported languages

English
iBex PMS screenshot: A booking calendar shows 11-day view with at-a-glance check-ins/outs, house guest totals and filtering controlsWhy Seekom and iBex?iBex PMS screenshot: The booking calendar in 30-day view, showing booking summary box on hover including balance, notes, etciBex PMS screenshot:  A 'Quick New Booking' tab makes adding simple bookings faster with customer search field along with those for entering name, phone numbers and email address contactsiBex PMS screenshot: Booking Overview shows key guest booking details and the property that they're assigned toiBex PMS screenshot: An Arrivals & Departures screen shows expected check-ins on a given day, those pending and those completed – plus quick payment check-in links  iBex PMS screenshot: A Bookings List screen shows search and filter buttons, booking records by reference number, and guest names iBex PMS screenshot: An Availability & Sell Method tab within the Calendar view shows the setting options for defining short term sell methods and cell tickingiBex PMS screenshot: Set sell method popup box, allowing room type and date range to be stipulated using the calendar controlsiBex PMS screenshot: Rates & min stays tab provides a rates overview, with the ability to set long and short term rates while viewing minimum nights etc iBex PMS screenshot: The set rates popup features a Long Term tab as the most efficient method for setting longer duration price changesiBex PMS screenshot: The short term price change screen offers the most efficient method for amending spot ratesiBex PMS screenshot: The channel mapping tab allows the viewing of details, histories and summaries of any channel's performanceiBex PMS screenshot: Example of how the booking screen appears to the public, showing availability, pricing, maximum number of guests, etc. iBex PMS screenshot: Public booking screen showing the next stage of adding extras to a booking, with pricing guidesiBex PMS screenshot: Public booking screen showing an extra product selection being added to a booking, with the ability to adjust desired quantity

iBex PMS user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  3.9
  4.3
  4.4
Paul Chatwin

Using Seekom Ibex in the UK for 3 years now - EXCELLENT

Used daily for 2+ years
Reviewed 2016-07-12
Review Source: Capterra

We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.

Pros
Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

Cons
We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented. However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?

Response from Seekom


Hi Paul,
Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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YUBO ZHANG

good company, good team, excellent support

Used daily for 2+ years
Reviewed 2017-08-04
Review Source: Capterra

well, more efficient to summary the data/ manage daily booking/even suport the boom gate

Pros
the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software

Cons
need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters

Response from Seekom


Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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John Tate

A reliable easy to use PMS

Used daily for 2+ years
Reviewed 2020-09-27
Review Source: Capterra

Pros
Easy to use and a great NZ team to work with.

Cons
I've not had any issues using the system

Response from Seekom


Thanks so much for your positive review and we look forward to continuing to be of service to you :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stephen Wrinch

Generally good ! But a disastrous link-up to Payment Express

Used daily for 2+ years
Reviewed 2017-10-13
Review Source: Capterra

Potentially, it is a great product, but the faults listed need addressing urgently if this is to be the case.

Pros
Operating 2 small guest houses (6 bedrooms each), we have used Ibex Seekom as our Channel Manager for several years. During that time they have saved us from having any significant booking issues. The UK support team is ever-helpful and nothing seems to be too much trouble.

Cons
To enable PCI compliance, Seekom have forged a link with a payment gateway, Payment Express - entirely understandable. Unfortunately, however, they appear to have entrusted the development process to people who would seem to have little or no idea about how the industry operates. Specifically, they have provided a screen for charging a stored card where it is not possible to store a Merchant Reference for onward transmission to Payment Express (despite appearing to do so!); they have not recognised a Merchant Reference can be important to the service provider for all sorts of reasons - in our case, bank reconciliations. Also, they have failed to recognise that, with luck and a bit of effort, guests return! The service provider will wish to avoid asking for card details each time they enter a booking. Currently, there is no way of linking to a card stored within Payment Express under that guest's name. In summary, they have developed software that works well for capturing card data, but is dysfunctional when it comes to the charging side of things! Hopefully they will resolve these issues urgently, which would make this a far more valuable product and cause me to be more positive.

Response from Seekom


We are happy to advise that we are planning enhancements that will resolve the problems outlined in your review.

The first enhancement is that the merchant reference that is referred to has been different depending on the source of the booking. This has made it difficult to reconcile. Our users will soon be able to read a reference from payment express and easily find it in iBex independent of the booking source.

The second enhancement will enable users to store the token against a customer instead of a booking. That will allow the card to be charged for multiple bookings if the customer has agreed to a standing charge.

We trust these enhancements will resolve the issues that have been raised.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Keith Davidson

One of the rep from Seekom was very patient with us. You do not update your website often and he was great.

Used daily for 2+ years
Reviewed 2018-04-10
Review Source: Capterra

Pros
It is logical and always changing with the times. I find it easy to use and I really on it for the running of the business.

Cons
The 'help section' needs to be easier to find what you are looking for. I go around in circles and don't seem to find the answer for what I want help with.

Response from Seekom


Hi Keith,
Thank you for your review and we agree that we need to extensively re work our help documentation and have added it into our project list.
Regards, Nicky

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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iBex PMS pricing

Starting from
$63/month
Pricing options
Subscription
Free trial
View Pricing Plans

Pricing based on number of units, plus plan and features selected

Standard package configurations include:

ENTRY (starter): $63 per month
PROFESSIONAL (comprehensive): $95 per month
ENTERPRISE (the works): $229 per month

Contact Seekom for a custom package configuration and plan quote.

iBex PMS features

Availability Management
Booking Management
Calendar Management
Credit Card Processing
Discount Management
Online Booking Integration
Price Management
Reporting & Statistics
Room Booking

API (82 other apps)
Activity Dashboard (75 other apps)
Automatic Notifications (56 other apps)
Billing & Invoicing (60 other apps)
Channel Management (74 other apps)
Electronic Payments (69 other apps)
Inventory Management (63 other apps)
Invoice Management (59 other apps)
Promotions Management (59 other apps)
Reservations Management (123 other apps)
Third Party Integration (73 other apps)

Videos and tutorials

Additional information for iBex PMS

Key features of iBex PMS

  • Call accounting
  • GDS / OTA integration
  • Online booking
  • Travel agent bookings
  • Vacation rental
  • Multi-property
  • Group management
  • Housekeeping management
  • Front office management
  • Rate management
  • Loyalty program
  • CRM
  • Spa / activity management
  • Reservations management
  • Guest management
  • Room management
  • Check-in/out
  • Group bookings
  • Variable cancellation properties
  • Workflow automation
  • Company accounts
  • Multiple tax rates
  • Currency manager
  • Virtual rooms
  • Vehicle registration labels
  • Automatic backup
  • Calendar management
  • Credit card gateway
  • Credit card processing
  • Customer accounts
  • Customer database
  • Agent mapping
  • Events calendar
  • Financial administration
  • Invoicing & statements
  • Multi-currency
  • Multi-property
  • Point of sale (POS)
  • Sales tracking
  • Search functionality
  • Workflow management
  • Discount management
  • Availability management
  • Owner reconciliation
  • Data export
  • Drag & drop interface
  • PCI compliance
  • Custom fields
  • Custom email templates
  • Price management
  • Room booking
  • Billing rate management
  • Online booking integration
  • Reporting
  • Regular system updates
  • Custom pricing options
  • Booking management
  • Self service bookings
View All Features

Benefits

iBex PMS is a highly scalable online hotel and property management system, catering to customers ranging from small B&B’s through to hotels, motels and holiday parks consisting of multiple units, locations or properties.

Hosted completely within the cloud, iBex PMS can be accessed and operated from any web-enabled computer and from any location, at anytime.

Full guest and room management features are joined by public-facing website booking screens and the integrated sales channel manager that connects to leading online travel agents (OTAs).

Property admin features include calendar-based booking management, rate setting, quick check-in/out and more, while financial admin capabilities extend across invoicing, customer accounts and discount handling.

Modules for guest management, channels /agents and website bookings are also joined by interfaces for credit card gateway support, self-service kiosks, POS and Xero.