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iBex PMS Logo

iBex PMS

Cloud-based property management system for hotel operators

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iBex PMS Pricing, Features, Reviews and Alternatives

iBex PMS product overview

Price starts from

63

Per month

Per Feature

What is iBex PMS?

iBex PMS (Property Management System) is a cloud-based hotel management solution, designed to be scalable enough to meet the business needs of B&Bs, hotels, motels, motor inns and holiday parks. Operations of varying size with multiple locations can be handled with single and multi property modules, potentially encompassing hundreds of units, rooms or sites. With custom monthly pricing plans available, standard iBex PMS options span Entry, Professional and Enterprise with varied feature sets. These include modules for property planning with intuitive booking, check-in/out, price rate setting, room servicing and workflow automation. A calendar-based approach to placing scheduled reservations and event planning is then joined by virtual rooms, reporting capabilities and a guest management module for capturing customer records to database, sending automated booking confirmations and more.

Key benefits of using iBex PMS

  • iBex PMS is a highly scalable online hotel and property management system, catering to customers ranging from small B&B’s through to hotels, motels and holiday parks consisting of multiple units, locations or properties.


  • Hosted completely within the cloud, iBex PMS can be accessed and operated from any web-enabled computer and from any location, at anytime.


  • Full guest and room management features are joined by public-facing website booking screens and the integrated sales channel manager that connects to leading online travel agents (OTAs).


  • Property admin features include calendar-based booking management, rate setting, quick check-in/out and more, while financial admin capabilities extend across invoicing, customer accounts and discount handling.


  • Modules for guest management, channels /agents and website bookings are also joined by interfaces for credit card gateway support, self-service kiosks, POS and Xero.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat

    Training options

    Webinars
    Live Online
    Documentation

    iBex PMS pricing information

    Value for money

    4.2

    /5

    19

    Starting from

    63

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    iBex PMS features

    Functionality

    3.9

    /5

    19

    Total features

    30

    2 categories

    Most valued features by users

    Reservations Management
    Online Booking
    Booking Management
    Reporting & Statistics
    Reporting/Analytics
    Calendar Management
    Room Booking
    CRM

    Functionality contenders

    iBex PMS users reviews

    Overall Rating

    4.3

    /5

    19

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10
    Rating distribution

    5

    4

    3

    2

    1

    12

    3

    2

    2

    0

    Pros
    Seekom was so much better and more cost effective. The support is really awesome as the consultants are all very knowledgable and helpful - always getting back to us quickly with any of our requests.

    JA

    Julie A.

    Switching to Seekom at the beginning of the busy season was a brave move but with the support, help and assistance from the friendly team made this an easy transition.

    AT

    Anne T.

    Very helpful staff and they seem to be constantly improving the software.

    MB

    Michelle B.

    Cons
    The AirBNB integration is very poor - we have one piece of accommodation that simply blocks out all future nights on airbnb.

    GM

    Grant M.

    The user experience is extremely frustration for an administrator and is one of the least intuitive systems I have come across for administrative purposes.

    GM

    Grant M.

    Accounting package is very poor. These days holiday parks are owned by several owners who rent or lease their sites.

    mc

    murray c.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Using Seekom Ibex in the UK for 3 years now - EXCELLENT

    Reviewed 6 years ago

    We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.

    Pros

    Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

    Cons

    We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented. However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?

    Vendor response

    Hi Paul, Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    good company, good team, excellent support

    Reviewed 5 years ago

    well, more efficient to summary the data/ manage daily booking/even suport the boom gate

    Pros

    the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software

    Cons

    need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters

    Vendor response

    Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Generally good ! But a disastrous link-up to Payment Express

    Reviewed 5 years ago

    Potentially, it is a great product, but the faults listed need addressing urgently if this is to be the case.

    Pros

    Operating 2 small guest houses (6 bedrooms each), we have used Ibex Seekom as our Channel Manager for several years. During that time they have saved us from having any significant booking issues. The UK support team is ever-helpful and nothing seems to be too much trouble.

    Cons

    To enable PCI compliance, Seekom have forged a link with a payment gateway, Payment Express - entirely understandable. Unfortunately, however, they appear to have entrusted the development process to people who would seem to have little or no idea about how the industry operates. Specifically, they have provided a screen for charging a stored card where it is not possible to store a Merchant Reference...

    Vendor response

    We are happy to advise that we are planning enhancements that will resolve the problems outlined in your review. The first enhancement is that the merchant reference that is referred to has been different depending on the source of the booking. This has made it difficult to reconcile. Our users will soon be able to read a reference from payment express and easily find it in iBex independent of the booking source. The second enhancement will enable users to store the token against a customer instead of a booking. That will allow the card to be charged for multiple bookings if the customer has agreed to a standing charge. We trust these enhancements will resolve the issues that have been raised.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great product backed by a great team

    Reviewed 5 years ago

    We feel that our booking requirements are out of ordinary and doubted that we could ever find a booking system that would work with our challenging requirements. The team at Seekom have gone above and beyond displaying professionalism and proficiency to meet our needs. From the initial consultation right down to the final release, all layers of the team have displayed excellent service and delivered on their promises (which is very hard to find). We would certainly recommend both their product and support team.

    Pros

    Good platform Excellent customer service Ability to adapt system to our needs

    Cons

    Backend can take some time to get used to but this is made easy by an excellent customer service team who are more than happy to help.

    Vendor response

    Thanks for such a lovely review Adam. We look forward to continuing to support your operation. Regards, Nicky

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    One of the rep from Seekom was very patient with us. You do not update your website often and he was great.

    Reviewed 4 years ago
    Pros

    It is logical and always changing with the times. I find it easy to use and I really on it for the running of the business.

    Cons

    The 'help section' needs to be easier to find what you are looking for. I go around in circles and don't seem to find the answer for what I want help with.

    Vendor response

    Hi Keith, Thank you for your review and we agree that we need to extensively re work our help documentation and have added it into our project list. Regards, Nicky

    iBex PMS FAQs and common questions

    Q. What type of pricing plans does iBex PMS offer?

    iBex PMS has the following pricing plans:
    Starting from: $63.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of iBex PMS?

    iBex PMS has the following typical customers:
    Mid Size Business, Small Business


    Q. What languages does iBex PMS support?

    iBex PMS supports the following languages:
    English


    Q. Does iBex PMS offer an API?

    No, iBex PMS does not have an API available.


    Q. What other apps does iBex PMS integrate with?

    iBex PMS integrates with the following applications:
    PayPal, Xero


    Q. What level of support does iBex PMS offer?

    iBex PMS offers the following support options:
    Phone Support, Email/Help Desk, Chat

    Common iBex PMS comparisons

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