We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.
Pros
Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.
Cons
We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented.
However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?
Hi Paul,
Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.
Rating breakdown
Likelihood to recommend: 10/10
well, more efficient to summary the data/ manage daily booking/even suport the boom gate
Pros
the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software
Cons
need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters
Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.
Rating breakdown
Likelihood to recommend: 9/10
Pros
Easy to use and a great NZ team to work with.
Cons
I've not had any issues using the system
Thanks so much for your positive review and we look forward to continuing to be of service to you :)
Rating breakdown
Likelihood to recommend: 10/10
Potentially, it is a great product, but the faults listed need addressing urgently if this is to be the case.
Pros
Operating 2 small guest houses (6 bedrooms each), we have used Ibex Seekom as our Channel Manager for several years. During that time they have saved us from having any significant booking issues. The UK support team is ever-helpful and nothing seems to be too much trouble.
Cons
To enable PCI compliance, Seekom have forged a link with a payment gateway, Payment Express - entirely understandable. Unfortunately, however, they appear to have entrusted the development process to people who would seem to have little or no idea about how the industry operates. Specifically, they have provided a screen for charging a stored card where it is not possible to store a Merchant Reference for onward transmission to Payment Express (despite appearing to do so!); they have not recognised a Merchant Reference can be important to the service provider for all sorts of reasons - in our case, bank reconciliations. Also, they have failed to recognise that, with luck and a bit of effort, guests return! The service provider will wish to avoid asking for card details each time they enter a booking. Currently, there is no way of linking to a card stored within Payment Express under that guest's name. In summary, they have developed software that works well for capturing card data, but is dysfunctional when it comes to the charging side of things! Hopefully they will resolve these issues urgently, which would make this a far more valuable product and cause me to be more positive.
We are happy to advise that we are planning enhancements that will resolve the problems outlined in your review.
The first enhancement is that the merchant reference that is referred to has been different depending on the source of the booking. This has made it difficult to reconcile. Our users will soon be able to read a reference from payment express and easily find it in iBex independent of the booking source.
The second enhancement will enable users to store the token against a customer instead of a booking. That will allow the card to be charged for multiple bookings if the customer has agreed to a standing charge.
We trust these enhancements will resolve the issues that have been raised.
Rating breakdown
Likelihood to recommend: 5/10
Pros
It is logical and always changing with the times. I find it easy to use and I really on it for the running of the business.
Cons
The 'help section' needs to be easier to find what you are looking for. I go around in circles and don't seem to find the answer for what I want help with.
Hi Keith,
Thank you for your review and we agree that we need to extensively re work our help documentation and have added it into our project list.
Regards, Nicky
Rating breakdown
Likelihood to recommend: 10/10
Pricing based on number of units, plus plan and features selected
Standard package configurations include:
ENTRY (starter): $63 per month
PROFESSIONAL (comprehensive): $95 per month
ENTERPRISE (the works): $229 per month
Contact Seekom for a custom package configuration and plan quote.
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