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iBex PMS

Cloud-based property management system for hotel operators

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iBex PMS Features

Features Summary

Functionality

3.9

/5

19

Total features

31

2 categories

iBex PMS features

Availability Management
Billing Rate Management
Booking Management
CRM
Calendar Management
Credit Card Processing
Customer Database
Data Import/Export

Common features of Hospitality Property Management software

API
Activity Dashboard
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Built-in Accounting
CRM

Price starts from

63

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.9

/5

19

Price starts from

63

Per month

learn more

Total Features

31

Unique features

  • PCI Compliance

Functionality

4.6

/5

294

Price starts from

3

Per month

visit website

Total Features

76

Features in Common

23

Unique features

  • Site Maps

  • Group Reservations

  • Maintenance Management

  • Template Management

Functionality

4.6

/5

279

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

96

Features in Common

28

Unique features

  • Electronic Payments

  • Real Time Data

  • API

  • Guest Communications

Common iBex PMS comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Using Seekom Ibex in the UK for 3 years now - EXCELLENT

Reviewed 6 years ago

We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.

Pros

Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

Cons

We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented. However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?

Vendor response

Hi Paul, Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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good company, good team, excellent support

Reviewed 5 years ago

well, more efficient to summary the data/ manage daily booking/even suport the boom gate

Pros

the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software

Cons

need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters

Vendor response

Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Generally good ! But a disastrous link-up to Payment Express

Reviewed 5 years ago

Potentially, it is a great product, but the faults listed need addressing urgently if this is to be the case.

Pros

Operating 2 small guest houses (6 bedrooms each), we have used Ibex Seekom as our Channel Manager for several years. During that time they have saved us from having any significant booking issues. The UK support team is ever-helpful and nothing seems to be too much trouble.

Cons

To enable PCI compliance, Seekom have forged a link with a payment gateway, Payment Express - entirely understandable. Unfortunately, however, they appear to have entrusted the development process to people who would seem to have little or no idea about how the industry operates. Specifically, they have provided a screen for charging a stored card where it is not possible to store a Merchant Reference...

Vendor response

We are happy to advise that we are planning enhancements that will resolve the problems outlined in your review. The first enhancement is that the merchant reference that is referred to has been different depending on the source of the booking. This has made it difficult to reconcile. Our users will soon be able to read a reference from payment express and easily find it in iBex independent of the booking source. The second enhancement will enable users to store the token against a customer instead of a booking. That will allow the card to be charged for multiple bookings if the customer has agreed to a standing charge. We trust these enhancements will resolve the issues that have been raised.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product backed by a great team

Reviewed 5 years ago

We feel that our booking requirements are out of ordinary and doubted that we could ever find a booking system that would work with our challenging requirements. The team at Seekom have gone above and beyond displaying professionalism and proficiency to meet our needs. From the initial consultation right down to the final release, all layers of the team have displayed excellent service and delivered on their promises (which is very hard to find). We would certainly recommend both their product and support team.

Pros

Good platform Excellent customer service Ability to adapt system to our needs

Cons

Backend can take some time to get used to but this is made easy by an excellent customer service team who are more than happy to help.

Vendor response

Thanks for such a lovely review Adam. We look forward to continuing to support your operation. Regards, Nicky

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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One year on - how things change (unfortunately)

Reviewed 5 years ago
Pros

The majority of the software is unchanged from my review one year ago. There have been some new or revised items but nothing to be praised.

Cons

NZ SUPPORT - TERRIBLE. Seekom finally released a newer modern looking Booking Engine - unfortunately, it does not work if you happen to set up a min 2 night stay - the system just states "unavailable" when rooms are available. We are more than 1/2 way through our summer season and a large proportion of our bookings should be self-generating via our website. However, this fault means we are getting...

Vendor response

I understand the fault you are referring to has been identified and resolved with an upload due on Monday. I would recommend you keep in touch with oneUP who provide support to UK based system users and can advise you further.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Very helpful staff and they seem to be constantly improving the software

Reviewed 5 years ago
Pros

They seem to always introduce improvements which add functionality and are helpful to our business..

Cons

Looks old fashioned and would like the booking screen to show more days and be larger, maybe the menus could be hidden and have the booking screen itself take up most of the screen like other similar software

Vendor response

Hi Michelle, Thanks for review. The left side menu will be removed & relocated as soon as we have removed all V3 (old style) screens & replaced with V4 which will provide the larger screen space for the booking calendar you are seeking.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Having Seekom Ibex as our booking format has saved us hours of time in manually handling bookings.

Reviewed 5 years ago
Pros

All our bookings come straight in to our system and need very little input from us. A lot of our time used to be spent manually entering bookings and opening and closing availability on various booking sites. It's now all done automatically.

Cons

No cons were added to this review

Vendor response

Thanks so much Pete :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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A reservation system designed by engineers for engineers

Reviewed 2 years ago

We wanted a simple cloud based reservation system with flexibility around pricing and good online booking capability, reporting and integration with key channels. It needs to be easy to use and easy to administer. Seekom ticks some boxes - cloud based, reports - but missed the mark on easy to administer. Seekom makes a typical engineering focused mistake of aiming to deliver flexibility through complication. Overall I find the strengths really pleasing and the weaknesses infuriating.

Pros

The cloud based access is excellent and the primary reason I haven't returned to my old system - Campground master. As the business owner I can easily access the system from anywhere in the world to support our managers. The payment gateways work well and some of the standard reports are very good for end of the month purposes and real time revenue tracking. As long as you don't want to change anything in your set up it is not too cumbersome for a new person to use.

Cons

The user experience is extremely frustration for an administrator and is one of the least intuitive systems I have come across for administrative purposes. The process of making simple changes can be highly complicated and follows a logic that is only obvious to the the engineers that wrote the code. The help section is not much better and is written for an audience that is already deeply intimate with the system. It becomes a little better after you invest hours into getting into their mindset. The AirBNB integration is very poor - we have one piece of accommodation that simply blocks out all future nights on airbnb. Support can reproduce the issue but their response has been along the lines of "it shouldn't do that. try talking to airbnb."

Vendor response

Hi Grant, I am surprised that you are finding the system difficult to use - we are the largest provider of booking systems to campgrounds in NZ where you are based. The system design and features are based upon suggestions and feedback from users. As you say that you have inherited the system I have requested our system support team to contact you for comprehensive training on the areas you are having difficulty with. It is also possible to turn off menu selections you are not using making the operational selections simpler. Following training our Support Team would welcome suggestions from you that you feel would simplify operation whilst retaining features used by others.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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need to seriously update their software

Reviewed 4 years ago
Pros

booking system good and is quite easy to use. but there are still to many clicks to get to where you want to go

Cons

accounting package is very poor. These days holiday parks are owned by several owners who rent or lease their sites. Software needs to accommodate this.

Vendor response

Seekom iBex is a property management system and while it does include invoicing, customer and company balances it is not designed to replace an accounting system. With that in mind we have an interface to Xero. We are continually enhancing the system according to requests made by our users - over 1,000 in total. We have been in touch with Murrary and invited him to visit and discuss his specific development requirements. He did advise during this contact that he is happy with the booking system and is seeking enhancements to invoicing

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A simple way of taking online bookings

Reviewed 6 years ago

With the Channel manager options available , most sales channels work with Seekom, the few that dont, are not really worth the time or energy. I would like to see Seekom hooked up with AirBNB however , as this would provide good competition for Booking.com I have used Seekom since it first started, it has got better and better, but also more complicated. The support staff have been exceptional good over the last transition period. Ibex is a key part of our business, we couldn't do without now.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Michael, Thanks for your positive review. We have been advised that AirBNB do not have an API and we are not keen to 'screen scrape' due to risks of error with that method of update. If this changes we would be very happy to work with them. Regards, Nicky Update: API interface to AirBnB now available.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Software and Support that enable you relax

Reviewed 6 years ago

I have found that the software and support have taken the stress out of property Management. No more having to update a several booking sites, once a booking has been received. No more double bookings. Arrivals and Departures clearly identified and complete. Support crew timely respond with sound advice and solutions. The software grows with you. Just going on to the clients' paying me via Seekom/DPS gateway, rather than through a service that takes 4 days to clear your own funds.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks Peter for your positive review :)