iBex PMS Features List

iBex PMS Reviews

iBex PMS

Cloud-based property management system for hotel operators

4.41/5 (17 reviews)
237

iBex PMS Feature Summary

  • Call accounting
  • GDS / OTA integration
  • Online booking
  • Travel agent bookings
  • Vacation rental
  • Multi-property
  • Group management
  • Housekeeping management
  • Front office management
  • Rate management
  • Loyalty program
  • CRM
  • Spa / activity management
  • Booking management
  • Online booking integration
  • Room booking
  • Multi-property
  • Price management
  • Self service bookings
  • Calendar management
  • Agent mapping
  • Availability management
  • Search functionality
  • Reservations management
  • Sales tracking
  • Credit card processing
  • PCI compliance
  • Guest management
  • Room management
  • Events calendar
  • Check-in/out
  • Group bookings
  • Reporting
  • Variable cancellation properties
  • Workflow management
  • Workflow automation
  • Financial administration
  • Invoicing & statements
  • Customer accounts
  • Company accounts
  • Multiple tax rates
  • Currency manager
  • Owner reconciliation
  • Virtual rooms
  • Custom email templates
  • Custom pricing options
  • Customer database
  • Vehicle registration labels
  • Discount management
  • Custom fields
  • Point of sale (POS)
  • Credit card gateway
  • Multi-currency
  • Data export
  • Regular system updates
  • Automatic backup
  • Billing rate management
  • Drag & drop interface

Hospitality & Travel Feature Comparison

Most popular features of all Hospitality & Travel apps

API (32 other apps)
Activity Dashboard (25 other apps)
Automatic Notifications (25 other apps)
Availability Management (27 other apps)
Billing & Invoicing (24 other apps)
Billing Rate Management (21 other apps)
Booking Management (48 other apps)
Calendar Management (44 other apps)
Channel Management (38 other apps)
Credit Card Processing (34 other apps)
Customizable Templates (23 other apps)
Electronic Payments (29 other apps)
Email Templates (24 other apps)
Invoice Management (28 other apps)
Online Booking Integration (36 other apps)
Price Management (25 other apps)
Reporting & Statistics (28 other apps)
Reservations Management (37 other apps)
Room Booking (36 other apps)
Third Party Integration (34 other apps)

Competitor Feature Comparison

iBex PMS Feature Reviews

16 reviewers had the following to say about iBex PMS's features:

Peter Henderson

Software and Support that enable you relax

2016-03-09

No more having to update a several booking sites, once a booking has been received.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Seekom


Thanks Peter for your positive review :)

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Pete Neale

Having Seekom Ibex as our booking format has saved us hours of time in manually handling bookings.

2017-07-06

Pros

All our bookings come straight in to our system and need very little input from us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Seekom


Thanks so much Pete :)

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Stephen Wrinch

Generally good ! But a disastrous link-up to Payment Express

2017-10-13

Potentially, it is a great product, but the faults listed need addressing urgently if this is to be the case.

Pros

During that time they have saved us from having any significant booking issues.

Cons

The service provider will wish to avoid asking for card details each time they enter a booking. Currently, there is no way of linking to a card stored within Payment Express under that guest's name.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Seekom


We are happy to advise that we are planning enhancements that will resolve the problems outlined in your review.

The first enhancement is that the merchant reference that is referred to has been different depending on the source of the booking. This has made it difficult to reconcile. Our users will soon be able to read a reference from payment express and easily find it in iBex independent of the booking source.

The second enhancement will enable users to store the token against a customer instead of a booking. That will allow the card to be charged for multiple bookings if the customer has agreed to a standing charge.

We trust these enhancements will resolve the issues that have been raised.

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Michelle Brownlee

Very helpful staff and they seem to be constantly improving the software

2017-07-06

Pros

They seem to always introduce improvements which add functionality and are helpful to our business..

Cons

Looks old fashioned and would like the booking screen to show more days and be larger, maybe the menus could be hidden and have the booking screen itself take up most of the screen like other similar software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Seekom


Hi Michelle, Thanks for review. The left side menu will be removed & relocated as soon as we have removed all V3 (old style) screens & replaced with V4 which will provide the larger screen space for the booking calendar you are seeking.

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murray conder

need to seriously update their software

2018-06-18

Pros

booking system good and is quite easy to use. but there are still to many clicks to get to where you want to go

Cons

accounting package is very poor. These days holiday parks are owned by several owners who rent or lease their sites. Software needs to accommodate this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
YUBO ZHANG

good company, good team, excellent support

2017-08-04

well, more efficient to summary the data/ manage daily booking/even suport the boom gate

Pros

the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software

Cons

need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Seekom


Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.

Read more
Paul Chatwin

Using Seekom Ibex in the UK for 3 years now - EXCELLENT

2016-07-12

Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time.

Pros

Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

Cons

We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented. However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering iBex PMS

There are a LOT of other PMS providers out there. We have looked at others and some are upto 5 times more expensive than Ibex for what appears to be a lesser product. We have found some cheaper but their systems appear clumsy or cluttered when compared to Ibex.

Source: Capterra
Helpful?   Yes   No

Response from Seekom


Hi Paul,
Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.

Read more
Adam Walker

Great product backed by a great team

2017-04-12

We feel that our booking requirements are out of ordinary and doubted that we could ever find a booking system that would work with our challenging requirements.

Pros

Good platform Excellent customer service Ability to adapt system to our needs

Cons

Backend can take some time to get used to but this is made easy by an excellent customer service team who are more than happy to help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering iBex PMS

Would recommend

Source: Capterra
Helpful?   Yes   No

Response from Seekom


Thanks for such a lovely review Adam. We look forward to continuing to support your operation.
Regards, Nicky

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paul chatwin

One year on - how things change (unfortunately)

2017-08-04

Pros

The majority of the software is unchanged from my review one year ago. There have been some new or revised items but nothing to be praised.

Cons

Seekom finally released a newer modern looking Booking Engine - unfortunately, it does not work if you happen to set up a min 2 night stay - the system just states "unavailable" when rooms are available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from Seekom


I understand the fault you are referring to has been identified and resolved with an upload due on Monday. I would recommend you keep in touch with oneUP who provide support to UK based system users and can advise you further.

Read more
Michael Clark

A simple way of taking online bookings

2016-02-16

With the Channel manager options available , most sales channels work with Seekom, the few that dont, are not really worth the time or energy.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Seekom


Hi Michael,
Thanks for your positive review. We have been advised that AirBNB do not have an API and we are not keen to 'screen scrape' due to risks of error with that method of update. If this changes we would be very happy to work with them.
Regards, Nicky

Update: API interface to AirBnB now available.

Read more
Braden Lee

Great system with good back up staff.

2016-06-10

From a guy that had not used any computers before I found the ibex system was relatively easy to learn & use.

Pros

All my inventory of units & sites are updated automatically to OTA 's

Cons

I would like less pages, but most likely impossible as there is so much to the ibex system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Seekom


Thanks for your positive review and we look forward to continuing to be of service and delivering improvements that will be of benefit to you.

Read more
struan boot

great all-in-one system

2016-02-19

pros: cloud based, no back-ups required, multiuser, responsive support, intergrated channel manager.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Seekom


Hi Struan,

Thank you for your feedback.Can you please provide details to our Support Team as to which screens you are finding slow so that we can run tests and determine whether these are system or environment issues you are experiencing.

Read more
Julie Armstrong

Awesome!

2017-05-17

Pros

I had used another channel manager but moved to Seekom on recommendation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Seekom


Thanks so much for your positive review Julie. We look forward to bringing you more new features which will be of value to you.

Read more
Keith Davidson

One of the rep from Seekom was very patient with us. You do not update your website often and he was great.

2018-04-10

Pros

I find it easy to use and I really on it for the running of the business.

Cons

The 'help section' needs to be easier to find what you are looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Seekom


Hi Keith,
Thank you for your review and we agree that we need to extensively re work our help documentation and have added it into our project list.
Regards, Nicky

Read more
Jenny Kelly

Good Service with a good team

2016-02-16

Easy to use & support i give top marks to

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Seekom


Thanks so much for your feedback Jenny. We look forward to continuing to add even more features that will benefit your business operation.
Regards, Nicky

Read more
Anne Trott

Make the switch you wont regret it.

2016-03-23

The program is simple and easy to use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Seekom


Hi Anne,

Thanks so much for your lovely feedback. Blair is currently taking a well deserved holiday so I will pass on your feedback to him on his return next week.

Have a happy Easter.

Cheers, Nicky

Read more