Seekom Reviews - Pros & Cons, Ratings & more

WebRezPro

Guesty

Cloudbeds

iBex PMS is an online hotel & hospitality property management tool providing calendar-based booking, invoicing, sales channeling, credit card processing & more

Seekom

Web-based

Owner

Seekom was so much better and more cost effective. The support is really awesome as the consultants are all very knowledgable and helpful - always getting back to us quickly with any of our requests.

Switching to Seekom at the beginning of the busy season was a brave move but with the support, help and assistance from the friendly team made this an easy transition.

The AirBNB integration is very poor - we have one piece of accommodation that simply blocks out all future nights on airbnb.

Manager

Very helpful staff and they seem to be constantly improving the software.

IBex has been around for some time, and clearly functionality has been added to and evolved over that time as there are alot of features within iBex that are both practical and useful.

Proprietor

Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time.

The user experience is extremely frustration for an administrator and is one of  the least intuitive systems I have come across for administrative purposes.

manager

Accounting package is very poor. These days holiday parks are owned by several owners who rent or lease their sites.

It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

However, this fault means we are getting very few direct bookings and we are having to pay commissions to OTAs because of it.

Principal

The service provider will wish to avoid asking for card details each time they enter a booking. Currently, there is no way of linking to a card stored within Payment Express under that guest's name.

We wanted a simple cloud based reservation system with flexibility around pricing and good online booking capability, reporting and integration with key channels.

Our experience with Seekom

We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.

Using Seekom Ibex in the UK for 3 years now - EXCELLENT

Hi Paul, 
Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.

The system works, and it's as reliable as software is. However the cost was unsustainable in terms of a good PMS for a small property, but the net product received for the cost just meant we could not continue. 
An indicator of the service ethos from Seekom/iBex came when I submitted notice to terminate. Nothing was heard from them, until I had to push again just to make sure they got the message. Received a brief form letter, tagged on was how much they will charge for commission on forward bookings. That was it. I know we are just one small customer, but their lack of effort speaks volumes.
Once they have you, they don't care.

Gold plated pricing for tin plated service

well, more efficient to summary the data/ manage daily booking/even suport the boom gate

good company, good team, excellent support

Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.


One of the rep from Seekom was very patient with us. You do not update your website often and he was great.

Hi Keith,
Thank you for your review and we agree that we need to extensively re work our help documentation and have added it into our project list.
Regards, Nicky

Was a great product before it was sold to overseas buyer. 
It is not worth using now. The support is horrific.

Never use this - there are far better options on the market

We wanted a simple cloud based reservation system with flexibility around pricing and good online booking capability, reporting and integration with key channels. It needs to be easy to use and easy to administer. Seekom ticks some boxes - cloud based, reports - but missed the mark on easy to administer. Seekom makes a typical engineering focused mistake of aiming to deliver flexibility through complication.  Overall I find the strengths really pleasing and the weaknesses infuriating.

A reservation system designed by engineers for engineers

Hi Grant,

I am surprised that you are finding the system difficult to use - we are the largest provider of booking systems to campgrounds in NZ where you are based. 

The system design and features are based upon suggestions and feedback from users. 

As you say that you have inherited the system I have requested our system support team to contact you for comprehensive training on the areas you are having difficulty with. It is also possible to turn off menu selections you are not using making the operational selections simpler.

Following training our Support Team would welcome suggestions from you that you feel would simplify operation whilst retaining features used by others.

Potentially, it is a great product, but the faults listed need addressing urgently if this is to be the case.

Generally good ! But a disastrous link-up to Payment Express

We are happy to advise that we are planning enhancements that will resolve the problems outlined in your review.

The first enhancement is that the merchant reference that is referred to has been different depending on the source of the booking.  This has made it difficult to reconcile. Our users will soon be able to read a reference from payment express and easily find it in iBex independent of the booking source.

The second enhancement will enable users to store the token against a customer instead of a booking.  That will allow the card to be charged for multiple bookings if the customer has agreed to a standing charge.

We trust these enhancements will resolve the issues that have been raised.

One year on - how things change (unfortunately)

I understand the fault you are referring to has been identified and resolved with an upload due on Monday. I would recommend you keep in touch with oneUP who provide support to UK based system users and can advise you further.

need to seriously update their software

Seekom iBex is a property management system and while it does include invoicing, customer and company balances it is not designed to replace an accounting system. With that in mind we have an interface to Xero.

We are continually enhancing the system according to requests made by our users - over 1,000 in total.

We have been in touch with Murrary and invited him to visit and discuss his specific development requirements. He did advise during this contact that he is happy with the booking system and is seeking enhancements to invoicing

We feel that our booking requirements are out of ordinary and doubted that we could ever find a booking system that would work with our challenging requirements. The team at Seekom have gone above and beyond displaying professionalism and proficiency to meet our needs. From the initial consultation right down to the final release, all layers of the team have displayed excellent service and delivered on their promises (which is very hard to find). We would certainly recommend both their product and support team. 

Great product backed by a great team

Thanks for such a lovely review Adam. We look forward to continuing to support your operation.
Regards, Nicky

From a guy that had not used any computers before I found the ibex system was relatively easy to learn & use.  

Great system with good back up staff.

Thanks for your positive review and we look forward to continuing to be of service and  delivering improvements that will be of benefit to you.

A reliable easy to use PMS

Thanks so much for your positive review and we look forward to continuing to be of service to you :)

Very helpful staff and they seem to be constantly improving the software

Hi Michelle, Thanks for review. The left side menu will be removed & relocated as soon as we have removed all V3 (old style) screens & replaced with V4 which will provide the larger screen space for the booking calendar you are seeking.

Having Seekom Ibex as our booking format has saved us hours of time in manually handling bookings.

Awesome!

Thanks so much for your positive review Julie. We look forward to bringing you more new features which will be of value to you.

With the Channel manager options available , most sales channels work with Seekom, the few that dont, are not really worth the time or energy.
I would like to see Seekom hooked up with AirBNB however , as this would provide good competition for Booking.com
I have used Seekom since it first started, it has got better and better, but also more complicated.
The support staff have been exceptional good over the last transition period.
Ibex is a key part of our business, we couldn't do without now.

A simple way of taking online bookings

Hi Michael,
Thanks for your positive review. We have been advised that AirBNB do not have an API and we are not keen to 'screen scrape' due to risks of error with that method of update. If this changes we would be very happy to work with them.
Regards, Nicky

Update: API interface to AirBnB now available.

I have found that the software and support have taken the stress out of property Management. No more  having to update a several booking sites, once a booking has been received. No more double bookings.

Arrivals and Departures clearly identified and complete.

Support crew timely  respond with sound advice and solutions.

The software grows with you.

Just going on to the clients' paying me via Seekom/DPS gateway, rather than through a service that takes 4 days to clear your own funds.

Software and Support that enable you relax

The program is simple and easy to use. Switching to Seekom at the beginning of the busy season was a brave move but with the support, help and assistance from the friendly team made this an easy transition.  Blair you rock.

Make the switch you wont regret it.

Hi Anne,

Thanks so much for your lovely feedback. Blair is currently taking a  well deserved holiday so I will pass on your feedback to him on his return next week.

Have a happy Easter.

Cheers, Nicky



pros: cloud based, no back-ups required, multiuser, responsive support, intergrated channel manager.

cons: slow speed

great all-in-one system

Hi Struan,

Thank you for your feedback.Can you please provide details to our Support Team as to which screens you are finding slow so that we can run tests and determine whether these are system or environment issues you are experiencing.

Easy to use & support i give top marks to

Good Service with a good team

Thanks so much for your feedback Jenny. We look forward to continuing to add even more features that will benefit your business operation.
Regards, Nicky

excellent

Hi Chris,

Thanks for your positive feedback and we look forward to continuing to improve our offering.
Nicky

Seekom Reviews (2025)

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