App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

iGMS Logo

Write a review

Vacation rental software for professional hosts & companies

(2)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

iGMS Features

Features Summary

Functionality

4.4

/5

266

Total features

53

4 categories

iGMS features

API
Alerts/Notifications
Availability Management
Booking Management
CRM
Calendar Management
Channel Analytics
Channel Management

Common features of Hospitality Property Management software

API
Activity Dashboard
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Built-in Accounting
CRM

Price starts from

20

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

266

Price starts from

20

Per month

Total Features

53

Unique features

  • No unique features

Functionality

4.7

/5

964

Price starts from

ic-pricetag

No pricing info

Total Features

126

Features in Common

53

Unique features

  • Availability Indicator

  • Guest Check-in/Check-out

  • Property Management

  • Room Booking

Functionality

4.6

/5

387

Price starts from

ic-pricetag

No pricing info

Total Features

144

Features in Common

50

Unique features

  • Appointment Management

  • Social Media Integration

  • Email Management

  • Online Reservations

Common iGMS comparisons

Reviewers who mentioned features said:

JJ
AvatarImg

Jen J.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

So far- so good!

Reviewed 5 years ago

My company is enjoying using the software. Having iGMS is so helpful! I have used other software and this is so much better!!

Pros

There are so many features! No missed reservations. Love the saved/auto messages!

Cons

I would like to see an if/than features for auto scheduling cleaners (some of my cleaners can only work weekends) Would like to see a booking direct option to get reservations without using an OTA

Vendor response

Hello Jen, Thank you for your feedback! It is great to hear that our software is exactly what you need. Also, we have some good news to share. The direct booking feature is already planned to be launched this year. Regarding the cleaners auto-assignment, we have passed your requests to our product team for the further consideration. Feel free to reach out via support@igms.com. Best, iGMS team

JA
AvatarImg

Jacqueline A.

Leisure, Travel & Tourism, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Legacy Mountain Life Getaway

Reviewed 2 years ago

I would recommend

Pros

I like how many different functions i had to manage my bookings, cleaning, tasks and financial reporting.

Cons

how each property has to have separate calendars instead of it being all in one calendar

Vendor response

Dear Jacqueline, Thank you for taking your time and giving us great feedback! We love hearing from our customers and we're always looking for ways to improve our software. We will definitely look into your suggestion regarding the Multi-calendar. We appreciate your feedback and if you have any more suggestions, please let us know at support@igms.com. Best, iGMS Team

RC
AvatarImg

Ruth C.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Seamless integration with various short term vacation rental platforms

Reviewed 2 years ago
Pros

Having seamless integration across the major short term/ vacation rental booking channels is critical when dealing with several properties. IGMS has help me, as a host, have a clear view of the operations of my business from inquiry to housekeeping and maintenance management.

Cons

The mobile application is sometimes slow to load or lagging.

Vendor response

Dear Ruth, Thank you for your review! It's great to know that our platform is helping you improve your business management and make your life easier! If you have any questions, you know where to find us at support@igms.com or via Live Chat. Best, iGMS Team

BT
AvatarImg

Brad T.

Leisure, Travel & Tourism, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Saves time

Reviewed 3 years ago

The support team are amazing. Every query or bug discovered has been dealt with very promptly, can not fault their support at all, one of the best teams I have had to deal with.

Pros

The integration with AirBNB, VRBO and others make this software a great option. It’s easy to use, straight forward and easy to pickup and learn without lessons. The price and calendar synchronisation saves so much time. The Team management feature for cleaners and maintenance is also a great feature.

Cons

Currently no option to link to our own website but this is under development apparently.

Vendor response

Dear Bradd, Thank you for taking the time to review your experience with us. We can see that you are happy with us :) Feel free to reach out anytime via Live Chat or support@igms.com. As for the option to link iGMS to your website, just today the feature was released - meet the iGMS direct booking widget https://www.igms.com/help/knowledge-base/igms-direct-booking-widget/ Best, iGMS Team

SJ
AvatarImg

Sarah J.

Hospitality, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We love IGMS!!

Reviewed 8 months ago
Pros

It does everything we need to do to manage our rentals! The calendar is very on point with having different platforms, the pre set messages are extremely helpful and the customer service has always been excellent !

Cons

Some inconsistencies with the payout and revenue numbers. We calculate everything manually through each platform

Vendor response

Hello Sarah, Thank you for taking the time to share your feedback. We are delighted to learn that iGMS fulfills your rental management needs, particularly with its accurate calendar synchronization across various platforms and the convenience of pre-set messages. It's always a pleasure to know that our efforts contribute to a positive experience for our users. We sincerely apologize for any inconsistencies...

JM
AvatarImg

Jessica M.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

OVerall Great!

Reviewed a year ago

It's been pretty good. I do want to access more features,but I haven't made the time and I know it has more to offer. IT was created a better way of booking cleans for our cleaners.

Pros

Love that you can see a day at a time for check-ins and check outs. I appreciate the reports with ease.

Cons

I would like to be able to access things like discounts on my phone like I could do on Airbnb. I am unable to adjust weekly or monthly discounts from phone. Sometimes< as a busy owner, support is crucial and I have had to wait/ and communicate through email which makes problem solving more painful than needed. We don't have time to communicate like that. So more staff for chats/ phone calls would be great.

Vendor response

Hello Jessica, Thank you for taking the time to write a review about iGMS. We are glad to hear that you appreciate our platform's ability to view check-ins and check-outs on a daily basis and that you find our reports easy to use. We understand that accessing features such as discounts on your phone is important to you, and we apologize for any inconvenience you may have experienced with this. We...

WH
AvatarImg

William H.

Management Consulting, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A Stellar Experience with iGMS Property Management System

Reviewed a year ago
Pros

As a property owner, managing multiple rental properties can be quite overwhelming. This is why I have been on the lookout for a property management solution that would simplify my life. My search ended with the iGMS property management system. With its ease of function and attractive price point, iGMS has been a game-changer for my business, and I couldn't be happier.One of the main reasons I adore...

Cons

While iGMS has been a fantastic property management solution, there are a few areas where it could improve. The most significant drawback is the limited reporting system and analytics. In today's data-driven world, having access to comprehensive insights is crucial for optimizing and growing one's business. iGMS should consider expanding its reporting capabilities to provide users with in-depth information on property performance, guest demographics, and booking trends. Enhanced analytics would enable property owners to make more informed decisions and better understand their rental business's strengths and weaknesses.

Vendor response

Hello William, we are so thrilled with your review that we can´t even find words to thank you enough! Thank you, we appreciate your feedback and we would like you to know that we are always working to improve and will take your report's suggestion into consideration. Best, iGMS team

AR
AvatarImg

Verified reviewer

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great time saver for Airbnb property managers

Reviewed 5 years ago

My biggest problem had been managing multiple Airbnb account which I was solved once I signed up with iGMS (this is their new name if you haven't noticed yet). Instead of juggling between multiple browsers with some in incognito modes, I can now fully log in to just one system.

Pros

- Multi-calendar is a huge time saver for us as we can quickly see gaps and react to them. - Auto-responders and auto-reviews - fantastic tools that let us focus on what is important - taking care of our guests. - We outsource cleaning and were using another product for that but we couldn't live without the check-in/check-out dashboard. - Team management allows us to invite some of our property owners and to also outsource our guest communication during the night hours

Cons

- I wish some of the elements were designed better. The property editor is hard to use due to some contrast. - Also, some of the icons look very outdated. - It would be great if transactions could be attached to reservations (I believe Airbnb started to do so), for now, my bookkeeper has to manually reconcile transactions. But at least there is a CSV export which helps a lot.

Vendor response

"Hello, We would like to thank you for such detailed feedback. We are proud to hear that our Multi-Calendar and task management tools help your business. We passed your suggestion about transactions to the dev team and now it's the new feature request. Best, iGMS Team"

CM
AvatarImg

Chris M.

Leisure, Travel & Tourism, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Exactly what I needed

Reviewed a year ago

Really helped to link all booking platforms so no double bookings caused by ical sync

Pros

Prefect for channel management and online bookings

Cons

Only nightly rates for direct bookings. No way to set weekly discount for direct bookings. Would be good if you where able to give discounts on 5 nights, 7 nights, 14 nights tho this may change in future updates.

Vendor response

Hello Chris, Thank you for sharing your feedback about iGMS. We are glad to hear that you find our platform perfect for channel management and online bookings. We appreciate your feedback regarding the limitation of setting only nightly rates for direct bookings. We understand the importance of being able to offer weekly discounts and are constantly working on improving our platform. We will take your feedback into account as we continue to develop and enhance our software. Thank you for choosing iGMS as your property management solution. We value your feedback and appreciate your business.

NC
AvatarImg

Nicholas C.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great Channel Management Option

Reviewed a year ago
Pros

Customer service has been huge. They usually respond within 24 hours to all my inquires and at least show interest in addressing my concerns. Some concerns require feature updates and aren't immediately resolved, but they tell me the development team has been informed. I do wish they would have a public facing issue tracker so I can have confidence that my requests are being tracked.

Cons

Their channel management from on channel to the other is not consistent. For example, we cannot restrict weekend checkin/checkout for Booking.com which causes a lot of logistical problems for us because our cleaners charge us double for weekends! They say they are working on this integration but again, I can't see their issue tracker like most other software companies. Overall, I'm satisfied with IGMS.

Vendor response

Hello Nicholas, Thank you for your feedback about iGMS. We appreciate your kind words about our customer service team. We're working on feature updates based on user feedback, and we're tracking all requests for improvements. Thank you for choosing iGMS, and we're committed to providing the best possible user experience for all of our clients.

LS
AvatarImg

Ludmila S.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Always on the top

Reviewed 7 years ago

The successful work of our BnbCare Guest Support Team is the best benefit we've got from AirGMS.

Pros

I work as the Head of the Guest Support Team at BnbCare and I've been using AirGMS for almost a year. Managing over 50 properties is very easy with AirGMS. - Multi-calendar gives the full picture of reservations and cleanings - Adding templates and setting some of them to be sent automatically helps us to respond quickly to the general questions and inquiries - The possibility of writing individual...

Cons

No cons were added to this review

Vendor response

Hi Ludmila, Thank you so much for this great review! Best, AirGMS Team

YO
AvatarImg

Yury O.

Hospitality, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

iGMS review

Reviewed 9 months ago
Pros

easy management , good and thorough support,

Cons

widget is not super flexible , I would like to have more feature on it

Vendor response

Hi Yury, Thank you for sharing your experience with iGMS on Capterra! We're glad to know that you find managing your properties with our software easy and our support thorough. We understand the importance of flexibility and customization, and we sincerely appreciate your feedback regarding our widget's features. We are continually striving to improve and are exploring ways to enhance widget flexibility...

AS
AvatarImg

Anna S.

Hospitality, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

YOU NEED IGMS if you value your time AND guest experience!

Reviewed a year ago

Great tool, had it up and running in <24 hrs. When I initially ran into a problem, actually SPOKE TO A HUMAN, very rare and they had me fixed in 15 minutes. Did free trial, converted to Flex plan (which is perfect fit and affordable without sacrificing features) for the 5 months a year that property is rented.

Pros

Channel Management (consolidated calendar) Communications Automation.

Cons

Back arrow on multichannel calendar takes you home vs. back a layer. (User issue vs software)

Vendor response

Hello Anna! Thank you for taking the time and providing us with feedback. We really appreciate it and are glad that you find our consolidated calendar, automated messages and Flex Pricing Plan options beneficial. We apologize for any inconvenience that you may have experienced with our Multi-calendar. We will definitely work on it. Your feedback will help us to make our platform more comfortable and user friendly. Thank you for choosing iGMS, and we appreciate your support. We're committed to continuously improving our software to meet the needs of our users. If you have any further feedback or suggestions, please don't hesitate to reach out to us!

TS
AvatarImg

Taylor S.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Helpful for housekeeping, but definitely not perfect.

Reviewed a year ago

Overall, it's worth using the software to manage the cleaners and tasks. But there is definitely room for improvement.

Pros

Task management for cleaners is my favourite feature and why I choose this software. Automatic airbnb reviews are very helpful too. Reports for monthly income and expenses is also a nice feature.

Cons

The app can be very slow to open on your phone and glitch out at times. Faster to open the airbnb app and respond to messages that way often. The property editor page isn't layed out in the most functional way.

Vendor response

Hello Taylor, Thank you for taking the time to share your feedback about iGMS. We are glad to hear that you find our task management for cleaners feature to be your favorite and that our automatic Airbnb reviews and monthly income and expense reports are also helpful to you. We apologize for any inconvenience you may have experienced with our mobile app being slow to open and glitching at times....

AF
AvatarImg

Austin F.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Vacation Home Management Software Out There!

Reviewed a year ago

Overall amazing. She need that feature for the cleaners and we're golden.

Pros

I couldn't be more stoked to recommend iGMS to everyone! It makes my life SO EASY managing my 4 Airbnb's. Gosh, only if my life was this easy everywhere else as iGMS truly made my life so simple. I couldn't be more happy with the product.

Cons

At the moment, my only recommendation would be adding a feature where a cleaner can have multiple hosts as well rather than being linked with only one hosts. For instance, my fiance and I both use iGMS as we both have our own properties. Well, we use the same cleaner. My cleaner has to use two difference emails to make it work when I wish they could just have multiple properties and multiple hosts under their one account.

Vendor response

Hello Austin, Thank you for your positive feedback about iGMS! We're thrilled to hear that our software has made your life easier in managing your Airbnb. Your recommendation means a lot to us and we appreciate you taking the time to share your experience. We completely understand your suggestion about adding a feature that would allow a cleaner to have multiple hosts under one account, and we will...

EL
AvatarImg

Eric L.

Hospitality, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The BEST STR Channel Manager

Reviewed 2 years ago

With iGMS, I'm always confident that my calendar is completely synced across platforms, pricing is up to date, my guests are well informed, and my cleaners will always show up. Anytime I have a question, customer service gets back to me via chat within the same day. 100% worth the $16 a month subscription.

Pros

I tried many different channel managers before deciding iGMS was by far the best solution. It offers a ton of functionality that makes it easy to run a short term rental across Airbnb, Vrbo, and direct bookings - like a unified inbox w/ multiple users, automated guest messaging, cleaner management, and syncing with PriceLabs. While they have an ok mobile app (works on the go), the experience is very good on desktop. As a bonus, I'm also about to create a direct booking website using their WordPress widget, which integrates reservations directly into their platform.

Cons

5 stars for being way ahead of the competition, but there are a few areas of improvement iGMS has needed for a while: -The app is slow and doesn't display a 30 day calendar of bookings on a single screen like (PLEASE add this!!!) -Automated messages can't be sent on a specific day of the week (trash reminders, etc). I have to use hosttools.com in addition for this. -Can't add a security deposit to the direct booking charge via Stripe

Vendor response

Hello Eric, Thank you for your raving review! We are thankful for your trust, and for amazing customers like you. We are happy that you find such value by actively using our solutions, including our website builder to streamline your short-term rental business. We are constantly working to improve our current solutions and have tons of new features in the process of development. Thank you for your valued feedback. We will pass it to our product team for review. In case of any questions, you are most welcome to reach out to us should you need any further assistance. Best, iGMS Team

AvatarImg
AvatarImg

Matthew P.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

After research numerous vacation rental management tools, none are as good as iGMS

Reviewed 4 years ago

Overall, it has been flawless once I got it up and running. It is now managing my rental properties and there has never been an issue. My customers may not know they are often communicating through iGMS, but they love the service I give them because of it. Thank you.

Pros

Although I have a technical background, I was happy to see the software was extremely easy to set up. I was able to connect to my AirBnB host account, connect all my properties, and give the software a test run within minutes. Having tried other competing software, that was a welcome relief. In addition, the software has lots of flexibility. I don't run my vacation rental exactly like all the big companies, and iGMS gave me the ability to choose the features I wanted and ignore the ones I didn't.

Cons

As a vacation rental owner, I am looking to automate as much of the rental process as I can. Unfortunately, one of the hardest problems I've come up against is the ability to automate providing door codes for the WiFi locks I have installed on my properties. There are solutions out there but that software can cost upwards of $1000 per month to use, and although iGMS is extremely cost effective, it does not have great tools for syncing with remote locks.

Vendor response

Dear Matthew, Thank you for taking the time to review your experience with iGMS. We feel honored to to be your partners in managing multiple vacation rentals and delivering great service to your clients. As for the smart locks integration, it's on our road map for the months to come. For now, you can take a look at our integration with KeyCafe https://www.igms.com/help/knowledge-base/airbnb-key-exchange-keycafe/. If you have any questions, suggestions or need our assistance, just drop a line at support@igms.com or via Live Chat. Looking forward to a word from you. Best, iGMS Team

KA
AvatarImg

Kent A.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

From 20 to 2 hours

Reviewed 4 years ago

My overall experience with IGMS has been great! Very simple to apply to my current business, they seem like a company that really wants to earn my repeat business and is actually interested in how they can improve their software to make it easier for the clients.

Pros

The scheduled messaging is by far my favorite feature of IGMS. I was able to utilize the free trial service until I decided to grow my marketing efforts into Homeaway. Once adding HA, communication quickly became overwhelming. The anxiety was relieved after registering as a Pro user. Before IGMS, I was spending no less than about 15-20hrs just in communication alone. Granted I was able to do this...

Cons

Pricing tools are the next features that can be added to save the most time. I was really hoping IGMS would have similar pricing tools to airbnb that could be pushed to other pages, but no such luck. I've been hearing it's in the works, but it can't come soon enough!

Vendor response

Hello Kent, Thank you for taking the time and sharing such detailed feedback. We are filled with joy knowing that our Unified Inbox and Cleaning Tasks management features became a game-changer for your business. As for the Pricing Management Toolkit, it is planned to go live after integration with Booking.com (around Q2 2020). Our product team is constantly working to speed up the release. Stay tuned with us because we have lot's of exciting news to share this year! Regards, iGMS Team

BH
AvatarImg

Billee H.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Igms Review

Reviewed 9 months ago

Igms has become the most important management tool my company uses. Without it we would be lost!

Pros

All features are easy to use, rarely any issues with the software- the IGMS customer support is absolutely amazing. The team is well educated and quick to troubleshoot.

Cons

No cons! Everything is perfect I cannot say enough about this product.

Vendor response

Hi Billee, Thank you for your splendid review on Capterra! We're thrilled to hear that you find iGMS easy to use and our support team helpful. It's heartwarming to know our platform is a valuable tool for your company! We're glad you chose us and are happy to have you in the iGMS family. We strive to continue to meet your expectations and are always here for any suggestions or queries you might have. Thanks again for your kind words! Warm Regards, iGMS Team

AW
AvatarImg

Andrew W.

Real Estate, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IGMS- Soild software for startup vacation/co hosts

Reviewed a year ago

Overall, I am a happy with igms and will continue to use them.

Pros

Free for those that are just starting out. Once you develop your business you then can add the pro features. This was critical for startup businesses as you if you don't have that much money to invest. I am now loyal to IGMS and they have been upgrading features consistently.

Cons

There are some app glitches that can be annoying to deal with and it takes to long to load the app each time. But if you bring this glitch to IGMS team developers they seem to fix in a timely manner.Also the billing is a bit confusing. there is no bill history like most online business you use. you have to search your email for your invoices.

Vendor response

Dear Andrew, Thank you for your positive review of iGMS. We're delighted to hear that you're happy with our software and plan to continue using it. We truly appreciate your feedback, and we apologize for any inconvenience caused. Our dedicated development team is committed to resolving these issues promptly, and we appreciate your patience and cooperation in reporting them. We understand your concern...

SW
AvatarImg

Sequoia W.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iGMS Rocks!

Reviewed 4 years ago

After sampling several options, I found iGMS to be the most comprehensive and easiest to use.

Pros

iGMS makes it simple to stay in communication with new inquires and current guests at our vacation rentals. Airbnb doesn’t allow me to create and save template replies. But with iGMS I’m confident that our guests will have all the information they need quickly, even if I’m out of the office. This program handles multiple listings and channels as well. Do you list on multiple channels such as Airbnb,...

Cons

When I tried to have my housekeeping use the software they could see the whole calendar, not just their assignments. Perhaps a new feature could be added that would email a custom calendar with assignments exclusive to each employee.

Vendor response

Dear Sequoia, Thank you for your valuable feedback. It is great to know that iGMS functionality of a really great help to you. And we are honored you went with iGMS when choosing your PMS: looking forward to working with you. Regarding your team members, please check all the possible settings in our guide on the feature: https://www.igms.com/help/knowledge-base/how-to-set-up-roles-and-permissions-for-your-team-members/. If you have any questions, feel free to reach out to us via email or Live Chat, our Customer Experience Team will be glad to assist. Best, iGMS Team Best, iGMS Team

TW
AvatarImg

Tina W.

Online Media, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My client is tickled pink with IGMS

Reviewed 2 years ago

It takes time to get it down pat but once the lightbulb comes on you kick yourself that it was that easy. Overall it is a delight to have it done and how great it works. My having a very happy client is all that counts and he is tickled.

Pros

Combines almost all aspects of the business into one area of management. It was also very easy to set up the widgets on the website's reservation page. If one has a phone order, it's nice to just do it from within IGMS's channel manager software and no longer have to invoice or keep accounting records, since we can now do that with Stripe. (no more quickbooks!)

Cons

The could clarify the two different types of direct booking, one in using the calendar to block off time and one being the widgets on the website. Calling everything Direct Booking on their help pages, was very confusing. Also, they need to explain upfront that one must group their properties. For some reason, I only ran across that information by happenstance. One overall document of help is needed from step one to step 100. Too many help documents is consuming.

Vendor response

Hello Tina, We are thrilled to receive such an incredible review from you. Thank you for your useful feedback. We will definitly look into your suggestions. We pride ourselves in listening to our customer's needs to make the journey with us as streamlined and uncomplicated as possible. Thank you for using iGMS and if you have any further feedback, please share it with us at support@igms.com. Best, iGMS Team

AF
AvatarImg

Adrienne F.

Hospitality, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Fantastic customer service

Reviewed 3 years ago

Overall it has been a great experience because of the Customer support. That has been top notch.

Pros

So far I find the software pretty easy to use and the customer support is AMAZING! Any questions I have get answered almost immediately and I feel like they listen to the things I want/need! The messaging system has worked very well for me and I love that I can take direct bookings if I need too!

Cons

I was using smartbnb before and IGMS is slightly behind in a few areas and not as user friendly when you first get started. I don’t love the calendar view on my phone.

Vendor response

Dear Adrienne, We are beyond happy to have received your feedback on managing your properties with iGMS. We assure you all of our team constantly works to have the functionality and overall experience using iGMS as much efficient as possible. With regards to the interface and mobile app points, we would be glad to hear more details on this via Live Chat or support@igms.com to find a solution for the issues you have experienced. Best, iGMS Team

KA
AvatarImg

Kent A.

Real Estate, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The ever updating IGMS software!

Reviewed 2 years ago

Very pleased.

Pros

Managing vacation rentals without IGMS is a daunting task. IGMS allows me to manage all listing from all platforms in one place. They also just partnered up with pricelabs, which saves me a ton of time! The a very quick to respond when i need assistance. ANd they are constantly adding more management tools to make the user experience better. I'm so glad a choose them and have bee working with them for over 2 years now.

Cons

Just like any software, they don't have all the tools, but they had the best option for me. plus they are always adding additional tools. The migration to Booking.com wasn't as seamless as the rest of the platforms, and there are a few minor details in the application of the "direct booking widget" that I wish would get added. But as i've mentioned above, I have recommended product development ideas before to their team, and often times, the tool gets added!

Vendor response

Hello Kent, Thank you for giving us such a great and honest review. Thank you for acknowledging our fast response to queries and our constant upgrades to improve our user's experience. We pride ourselves on listening to our users to make your experiences better. We appreciate your feedback and if you have any more suggestions, please let us know at support@igms.com. Best, iGMS Team

LS
AvatarImg

Leland S.

Real Estate, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Performs the basics but much to be desired

Reviewed 9 months ago

Terrible customer support. Many critical bugs that are not fixed over the years. Overpriced software for the functionality and support provided. I do not recommend this company.

Pros

Automated messaging, multi-property management, custom website

Cons

Customer support is rude and unconcerned about reported bugs. They will argue over the bug being a problem of their concern and only after many email exchanges might state they will put it in their suggestion for improvement, even if it's a critical bug. Over the years not one of the reported bugs or critical feature suggestions provided has been implemented. Their development team is both incompetent and insufficiently staffed. I've received double bookings on multiple occasions which require a host cancellation.

Vendor response

Hello Leland, Thank you for sharing your thoughts with us. We're genuinely sorry for the challenges you've faced with our customer support and the inconvenience caused by double bookings. Your feedback on our response to reported bugs and feature suggestions is invaluable. We recognize the significance of effective communication, especially when dealing with critical issues that impact your operations....