iGMS Reviews - Page 5

Well integrated with the major platforms. Easy to use

Some nuances about the web site, such as, multi calendar opening in a new tab instead of the same one

Hi Luke, Thank you for the positive review! We appreciate the time and effort you put into writing it. As for the website issue, we would love to know more! According to what we know, the Multi-calendar should open in the same tab like any other menu tab in iGMS. If you could fill us in on what's going on on your side as well as let us know what browser you use, that would be amazing. Please, reach out to us at support@igms.com. Looking forward to hearing from you. Best, iGMS Team

-Ease of use -App access -Multiple account handling -Can be easily setup

-The customer service was slow compared to other tools -The change of email id in airbnb is not so good -App notifications are not that fast

Hello, Thanks for your great review and feedback. We'll take into account your comments for improvements. Best, AirGMS Team

I like the features that allow me to automate portions of my management, such as guest messaging and reviews. The ability to assign rights to property owners, cleaners, and other people who help us is also beneficial.

The feature I like the least is the user interface. The features are great, but the way it is presented is pretty basic.

Hi Brian, Thank you for the kind words. We are pleased to know that our system is working nicely for your team management and guest communication needs! We value your feedback on AirGMS UI, and will be happy to know what you think of our upcoming improvements. Have a nice day! Best, AirGMS Team

Great features, msg automation and fair pricing. Love the multicalendar and options to manage cleaners.

User interface design could be better and automated reviews to be more grammar correct/more words(feels generic).

Hi Dario, Thank you so much for your feedback and kind words. We'll definitely take into consideration your suggestions for improvement. Best, AirGMS Team

Cross platform functionality. Simple to use and to teach staff!

Speed and multi tasking without arrow back having to restart task to continue

Hello Eric, Thank you for taking the time to review our app. We are deeply moved by your kind words! It's also exciting to know that you adapted iGMS software to your business needs and it's easy in use for you and your team! We are constantly working on improving our platform and will pass your feedback regarding navigation to our product team. If you have any ideas or suggestions, feel free to contact us and share your thoughts at support@igms.com. Looking forward to hearing from you again. Regards, iGMS Team

IGMs was the ONLY software to use multicalendar to be able to see reservation calendar for multiple properties in one screen

Poor customer service, lack of customization and poor functionality, high price

Dear Sergey, Thank you for leaving such valuable feedback. Reviews like yours create a bigger room for growth and improvement. Let us know how we can be of help via Live Chat or support@igms.com. Best, iGMS Team

Makes it easier to have my listing on multiple platforms

I think they need to but more work into the cleaning calendar . Would be nicer if you can make a monthly schedule

Dear Natalie, We are happy that our app makes your property management more efficient while saving your time and financial resources. As for the cleaning tasks schedule, check out our article on how to manage tasks with iGMS so you could adjust the schedule view according to your needs https://www.igms.com/help/knowledge-base/how-to-manage-cleanings-and-tasks-efficiently-with-igms/ Best, iGMS Team

I like the systen, it is friendly, especially you give it 1 bed room for free managed. Thank you

The best and user friendly. Airbnb integration system

Hello Bart, Pleased to hear that you like our system. Please note that you can manage up to 4 listings for free. Once you have any questions, feel free to contact our Live Chat, our specialists are always eager to help. Thanks! Best, AirGMS Team

It makes managing multiple properties a breeze!

More customizable payout options regarding how a owner pays you.

Hello Sara, Thank you very much for sharing your wonderful feedback, it means a universe to us. It is a true joy to know that our app is a perfect fit to managing multiple properties and that our customer care team is doing their best to improve your experience with us. As for the payout options note, we will be happy to pass the idea to our product team for further consideration. We'll be looking forward to hearing from you at support@igms.com or via Live Chat anytime. Best, iGMS Team

Love the response automation templates, makes managing communications easy.

Takes a little effort to navigate but the help tool is intuitive and helps guide when you can’t find what you’re looking for.

Hello Heather, Thank you for the positive feedback. What a pleasure to know that our app is a lifesaver when it comes to your guest communication! We are also happy to know that your overall experience with us has been smooth so far. If you have any questions, feel free to reach out to our Cusomer Expereince Team at support@igms.com or via Live Chat, we are always glad to help! You may also always consult our HelpDesk https://www.igms.com/help/. You can easily find the information you are looking for by clicking on the category or typing in the keywords to the search bar. Regards, iGMS Team

Easy interface and integration. I haven't optimized the automation tools but love their ease of use.

Further assigning customizing of the team capabilities would be great. Ie Head of cleaning being able to view number of guests and the option of correspondence with them on my behalf would be useful to turn on and off.

Hi Jorah, We highly appreciate your great review and feedback. Our team will continue deliver more features for our customers. Thanks for some ideas. Best, AirGMS Team

Very powerful, I like that it integrates will so many different STR platforms. I also like that it can organize the cleaning team.

An area for improvement would be to make the website more user-friendly. This may be difficult with so many features, but it is not very intuitive.

Hello Josh, Thank you for your precise feedback! We are pleased to know that you've been enjoying the variety of integrations we offer and our cleaning management tools. To get a flavor of our upcoming integrations and features to be released this year, please check our road map :https://www.igms.com/2020-igms-roadmap/. As for the improvements, if you could elaborate how you see our app improved at support@igms.com, we would let our product team know about your ideas. Regards, iGMS Team

Makes managing short term rentals easy pulling everything all into one place. Love the check-ins page as well as the tasks!

Could use some more functionality in the reporting area. Overall progress as well as for individual properties.

"Hello Linda, Thank you for your feedback! We are glad that tasks and check-in functionality fit your needs. We created a feature request for the development to add overall progress to Reports. If you have more ideas and suggestions, do not hesitate to let us know in our Live Chat. Best, iGMS Team"

Hands off service capabilities so I have more time to do other important things

I wish there were more automated messages capabilities

Dear Stacey, It is a real joy and pleasure to know our app helps prioritizing your time and energy. Recently, we introduced Booking.com integration so you could earn more with iGMS. The process of connection is easy as one-two-three https://www.igms.com/help/knowledge-base/how-do-i-integrate-a-booking-com-property-to-igms/. Looking forward to connecting with you via Live Chat or email support@igms.com Best, iGMS Team

The versatility to adapt it to my specific needs. The team even took the time to alter portions of the software to suit me. Couldn’t live without this service. Awesome!

It takes a little while to get used to it, but once you do it’s very intuitive.

"Hello Eric, We are glad to read your feedback. Our team always considers customers' feedback when planning new changes and features. Feel free to use our expanding knowledge base and blogs materials. If you may need any specific advice, we are always there for you in Live Chat. Best, AirGMS Team"

I am using the free version, because at the moment I am only managing my own apartment, so one listing, but it is saving me so much time and effort! The templates and automatic replies functions are amazing!

Visually, the reviews page is not beautiful, but it gets the job done!

Hello Daniela, Thanks a lot for your feedback. We are glad to hear our software helps to save your time and makes apartment's management easier. We'll definitely take into consideration your comment about review page design. Best, AirGMS Team

What I liked most about AirGMS is the automated review — makes it easier to manage giving reviews and also encourage guests to give you reviews.

There’s nothing that I did not like about AirGMS

"Hello Estee, Thank you for your positive review. We are glad that our review automation feature has been a game-changer for you. Do not hesitate to reach out in Live Chat if you have questions or need help with new features. Best, iGMS Team"

iGMS is both responsive and helpful. Their software is clean, easy to navigate, and powerful.

Unlinking some accounts required customer service support, but their customer service is knowledgeable and responsive.

Hello Lauren, Thank you for taking the time to leave such a positive review! We are glad you experienced our software being easy to navigate and powerful. As for the unlinking process, we always take great care of the security of our users' accounts and want to make sure that the intention to remove an account is initiated by the host herself. We hope it did not cause too much inconvenience for you. If you need anything further, we are always here to help. Thank you. Best, iGMS Team

The iGMS simplifies the complexity of my booking challenges. After I implemented this software my business runs smoothly and user friendly as well.

I think this software is almost perfect for me

Hi Rio, Thank you for the positive review and rating of our service. We appreciate your feedback and we are glad to hear that iGMS has simplified your business. If you do have any questions, or queries please reach out to us via Live Chat or email us at support@igms.com Best, iGMS Team

Helps with the automation of rentals and holds teams accountable.

I have not found anything more that i need on your website.

Hello James, Thank you for such wonderful feedback. We feel honored that you've trusted us to automate your business routine and assist in the team management, we know how time- and energy-consuming it might be. We are always happy to address your concerns in our Live Chat or at support@igms.com. Best, iGMS Team

it has a lot of the basic features i've seen in other similar tools

automated messaging as a function is not as easy as with other tools to setup. It's not top level menu item, and kinda sitting under other functions and you have to dig a bit deeper to find it.

"Hello, Thank you for your honest feedback! Please note that iGMS has both must-have features and a set of unique tools for hosts, such as automated guest reviews, cleaning management, and detailed financial reporting. When it comes to customization of your Inbox, we understand it may require some effort to set it up, that's why we created materials dedicated to this tool - https://www.airgms.com/help/knowledge-base/how-to-automate-your-airbnb-replies-messages/. Feel free to refer to this tutorial or contact Customer Experience team in the Live Chat. Best, iGMS Team"

Ease, convenience, simplicity. Very nice to have all my listings together.

The calendar tab is the one thing I would like to see upgraded a little. It's fine as is, but could be a little more user friendly / aesthetically pleasing.

Hello Dan, Many thanks for your positive review. We are glad that our system is easy, convenient and simple for you. Would definitely pass your vision of Calendar Tab to our dev team. Happy to have you among our users. Take care! Best, AirGMS Team

Full functionality. The ability to add as many team members as I need is useful. I also like how I can give different team members access to different functionality.

No app for phone. Text reminders would be useful feature. It's a little expensive if you have a lot of listings.

Hi Jeremy, Thank you so much for your great review and feedback. We'll take it into account for our further developments. By the way, the app on Android is available already and iOS is coming very soon. Best, AirGMS Team